{"id":30145,"date":"2026-10-02T10:08:12","date_gmt":"2026-10-02T10:08:12","guid":{"rendered":"\/misa-store\/?post_type=ht_kb&p=30145"},"modified":"2026-10-04T07:35:19","modified_gmt":"2026-10-04T07:35:19","slug":"huong-dan-su-dung-agent-ban-hang-tren-crm","status":"publish","type":"ht_kb","link":"\/misa-store\/kb\/huong-dan-su-dung-agent-ban-hang-tren-crm\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng Agent B\u00e1n h\u00e0ng tr\u00ean CRM"},"content":{"rendered":"

1. T\u00ednh n\u0103ng n\u00e0y gi\u00fap g\u00ec cho b\u1ea1n?<\/b><\/h3>\n
M\u1ed7i ng\u00e0y, tr\u1ee3 l\u00fd AI B\u00e1n h\u00e0ng s\u1ebd t\u1ef1 \u0111\u1ed9ng ch\u1ecdn ra danh s\u00e1ch kh\u00e1ch h\u00e0ng \u0111\u00e1ng ti\u1ebfp c\u1eadn nh\u1ea5t d\u1ef1a tr\u00ean th\u1ecb tr\u01b0\u1eddng v\u00e0 s\u1ea3n ph\u1ea9m b\u1ea1n ph\u1ee5 tr\u00e1ch. B\u1ea1n kh\u00f4ng c\u1ea7n t\u1ef1 t\u00ecm ki\u1ebfm \u2013 ch\u1ec9 c\u1ea7n m\u1edf danh s\u00e1ch, xem l\u00fd do g\u1ee3i \u00fd v\u00e0 b\u1eaft \u0111\u1ea7u ch\u0103m s\u00f3c.<\/span><\/p>\n
Khi b\u1ea1n \u0111\u01b0a kh\u00e1ch h\u00e0ng v\u00e0o ch\u00e0o h\u00e0ng ho\u1eb7c l\u00e0m vi\u1ec7c tr\u00ean c\u01a1 h\u1ed9i, Agent h\u1ed7 tr\u1ee3 b\u1ea1n chu\u1ea9n b\u1ecb ngay tr\u00ean m\u00e0n h\u00ecnh, d\u1ef1a tr\u00ean d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 trong CRM v\u00e0 tri th\u1ee9c b\u00e1n h\u00e0ng. C\u1ee5 th\u1ec3:<\/span><\/p>\n
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N\u1eafm kh\u00e1ch h\u00e0ng nhanh: <\/b>t\u00f3m t\u1eaft s\u1eb5n th\u00f4ng tin, l\u1ecbch s\u1eed mua, l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c v\u00e0 b\u01b0\u1edbc ti\u1ebfp theo, kh\u00f4ng ph\u1ea3i t\u1ef1 \u0111\u1ecdc t\u1eebng h\u1ed3 s\u01a1.<\/span><\/li>\n
M\u1edf \u0111\u1ea7u \u0111\u00fang ng\u01b0\u1eddi, \u0111\u00fang ng\u00e0nh: <\/b>g\u1ee3i \u00fd k\u1ecbch b\u1ea3n ch\u00e0o h\u00e0ng ph\u00f9 h\u1ee3p ng\u00e0nh ngh\u1ec1 v\u00e0 ch\u1ee9c danh ng\u01b0\u1eddi li\u00ean h\u1ec7.<\/span><\/li>\n
Ch\u1ee7 \u0111\u1ed9ng khi b\u1ecb t\u1eeb ch\u1ed1i: <\/b>c\u00f3 s\u1eb5n c\u00e1c t\u00ecnh hu\u1ed1ng t\u1eeb ch\u1ed1i th\u01b0\u1eddng g\u1eb7p v\u00e0 c\u00e1ch tr\u1ea3 l\u1eddi.<\/span><\/li>\n
Hi\u1ec3u ng\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng: <\/b>n\u1eafm \u0111\u1eb7c \u0111i\u1ec3m nghi\u1ec7p v\u1ee5 v\u00e0 v\u1eadn h\u00e0nh \u0111\u1ec3 trao \u0111\u1ed5i s\u00e1t th\u1ef1c t\u1ebf.<\/span><\/li>\n
H\u1ecfi \u0111\u00fang \u0111\u1ec3 hi\u1ec3u nhu c\u1ea7u: <\/b>c\u00f3 b\u1ed9 c\u00e2u h\u1ecfi kh\u00e1m ph\u00e1 v\u1ec1 hi\u1ec7n tr\u1ea1ng, v\u1ea5n \u0111\u1ec1, m\u1ee5c ti\u00eau, th\u1eddi \u0111i\u1ec3m v\u00e0 ng\u01b0\u1eddi ra quy\u1ebft \u0111\u1ecbnh.<\/span><\/li>\n<\/ul>\n
K\u1ebft qu\u1ea3: <\/b>b\u1ea1n ti\u1ebft ki\u1ec7m th\u1eddi gian chu\u1ea9n b\u1ecb, m\u1ed7i l\u1ea7n ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng b\u00e0i b\u1ea3n v\u00e0 nh\u1ea5t qu\u00e1n h\u01a1n.<\/span><\/p>\n
2. Thi\u1ebft l\u1eadp g\u1ee3i \u00fd ti\u1ec1m n\u0103ng<\/b><\/h3>\n
\u0110\u01b0\u1eddng d\u1eabn: <\/b>Thi\u1ebft l\u1eadp \u2192 Thi\u1ebft l\u1eadp c\u00e1 nh\u00e2n \u2192 Thi\u1ebft l\u1eadp g\u1ee3i \u00fd ti\u1ec1m n\u0103ng.<\/span><\/p>\n
B\u1ea1n c\u1ea7n thi\u1ebft l\u1eadp tr\u01b0\u1edbc th\u00ec h\u1ec7 th\u1ed1ng m\u1edbi g\u1ee3i \u00fd \u0111\u01b0\u1ee3c. Nh\u1ea5n n\u00fat S\u1eeda \u0111\u1ec3 c\u1eadp nh\u1eadt c\u00e1c th\u00f4ng tin sau:<\/span><\/p>\n\n\n\n\n\n\n\n
M\u1ee5c thi\u1ebft l\u1eadp<\/b><\/th>\n \u00dd ngh\u0129a<\/b><\/th>\n<\/tr>\n<\/thead>\n
NVKD thu\u1ed9c kh\u1ed1i<\/span><\/td>\n Ch\u1ecdn Kh\u1ed1i Doanh nghi\u1ec7p Nh\u1ecf ho\u1eb7c Kh\u1ed1i Doanh nghi\u1ec7p V\u1eeba. H\u1ec7 th\u1ed1ng ng\u1ea7m \u0111\u1ecbnh theo kh\u1ed1i b\u1ea1n \u0111ang ph\u1ee5 tr\u00e1ch, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ed5i n\u1ebfu c\u1ea7n.<\/span><\/td>\n<\/tr>\n
X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau<\/span><\/td>\n Hi\u1ec7n t\u1ea1i l\u00e0 Kh\u00e1ch h\u00e0ng m\u1edbi.<\/span><\/td>\n<\/tr>\n
Quy\u1ec1n d\u1eef li\u1ec7u c\u1ee7a NVKD<\/span><\/td>\n Ph\u1ea1m vi kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c g\u1ee3i \u00fd, g\u1ed3m: Th\u1ecb tr\u01b0\u1eddng ph\u1ee5 tr\u00e1ch (T\u1ec9nh\/Th\u00e0nh ph\u1ed1, Ph\u01b0\u1eddng\/X\u00e3) v\u00e0 S\u1ea3n ph\u1ea9m ph\u1ee5 tr\u00e1ch (v\u00ed d\u1ee5: AMIS K\u1ebf to\u00e1n, MISA meInvoice\u2026). C\u00f3 th\u1ec3 t\u00ecm ki\u1ebfm ho\u1eb7c l\u1ecdc theo T\u1ec9nh\/Th\u00e0nh ph\u1ed1 v\u00e0 Ph\u01b0\u1eddng\/X\u00e3.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
L\u01b0u \u00fd: <\/b>N\u1ebfu ch\u01b0a thi\u1ebft l\u1eadp g\u1ee3i \u00fd ti\u1ec1m n\u0103ng, h\u1ec7 th\u1ed1ng s\u1ebd kh\u00f4ng hi\u1ec3n th\u1ecb danh s\u00e1ch g\u1ee3i \u00fd cho b\u1ea1n.<\/span><\/p>\n
$\"\"$ <\/p>\n
3. Danh s\u00e1ch g\u1ee3i \u00fd xu\u1ea5t hi\u1ec7n \u1edf \u0111\u00e2u?<\/b><\/h3>\n
T\u1ea1i B\u00e0n l\u00e0m vi\u1ec7c \u2192 Agent h\u1ed7 tr\u1ee3 \u0111\u1ea7u ng\u00e0y \u2192 Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng.<\/span><\/p>\n
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4. \u0110\u1ecdc danh s\u00e1ch Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/b><\/h3>\n
Th\u00f4ng tin tr\u00ean m\u1ed7i d\u00f2ng<\/b><\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n
Th\u00f4ng tin<\/b><\/th>\n M\u00f4 t\u1ea3<\/b><\/th>\n<\/tr>\n<\/thead>\n
T\u00ean kh\u00e1ch h\u00e0ng<\/span><\/td>\n T\u00ean doanh nghi\u1ec7p\/h\u1ed9 kinh doanh.<\/span><\/td>\n<\/tr>\n
M\u00e3 s\u1ed1 thu\u1ebf<\/span><\/td>\n M\u00e3 s\u1ed1 thu\u1ebf c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/td>\n<\/tr>\n
Li\u00ean h\u1ec7 \u0111\u1ea1i di\u1ec7n<\/span><\/td>\n T\u00ean, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, email, ch\u1ee9c danh. S\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u00f3 Zalo s\u1ebd \u0111\u01b0\u1ee3c g\u1eafn th\u1ebb Zalo.<\/span><\/td>\n<\/tr>\n
\u0110\u1ecba ch\u1ec9<\/span><\/td>\n \u0110\u1ecba ch\u1ec9 c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/td>\n<\/tr>\n
Doanh nghi\u1ec7p m\u1edbi th\u00e0nh l\u1eadp<\/span><\/td>\n \u0110\u01b0\u1ee3c \u0111\u00e1nh d\u1ea5u n\u1ebfu ng\u00e0y th\u00e0nh l\u1eadp thu\u1ed9c n\u0103m hi\u1ec7n t\u1ea1i.<\/span><\/td>\n<\/tr>\n
Ava g\u1ee3i \u00fd<\/span><\/td>\n 3 l\u00fd do \u01b0u ti\u00ean cao nh\u1ea5t khi\u1ebfn Ava g\u1ee3i \u00fd kh\u00e1ch h\u00e0ng n\u00e0y.<\/span><\/td>\n<\/tr>\n
Tr\u1ea1ng th\u00e1i x\u1eed l\u00fd<\/span><\/td>\n Ch\u01b0a x\u1eed l\u00fd \/ \u0110\u00e3 \u0111\u01b0a v\u00e0o ch\u00e0o h\u00e0ng \/ Lo\u1ea1i b\u1ecf \/ \u0110\u00e3 sinh c\u01a1 h\u1ed9i.<\/span><\/td>\n<\/tr>\n
L\u00fd do lo\u1ea1i b\u1ecf<\/span><\/td>\n Hi\u1ec3n th\u1ecb v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u00e3 b\u1ecb lo\u1ea1i kh\u1ecfi danh s\u00e1ch.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
5. X\u1eed l\u00fd t\u1eebng kh\u00e1ch h\u00e0ng<\/b><\/h3>\n
V\u1edbi m\u1ed7i kh\u00e1ch h\u00e0ng, b\u1ea1n c\u00f3 th\u1ec3 d\u00f9ng c\u00e1c n\u00fat h\u00e0nh \u0111\u1ed9ng sau:<\/span><\/p>\n\n\n\n\n\n\n\n\n\n
N\u00fat<\/b><\/th>\n K\u1ebft qu\u1ea3<\/b><\/th>\n<\/tr>\n<\/thead>\n
\u0110\u01b0a v\u00e0o ch\u00e0o h\u00e0ng<\/span><\/td>\n Hi\u1ec7n popup ch\u1ecdn Ch\u00e0o h\u00e0ng (gi\u1ed1ng c\u00e1ch l\u00e0m hi\u1ec7n t\u1ea1i). Tr\u1ea1ng th\u00e1i chuy\u1ec3n th\u00e0nh \u0110\u00e3 \u0111\u01b0a v\u00e0o ch\u00e0o h\u00e0ng.<\/span><\/td>\n<\/tr>\n
G\u1eafn th\u1ebb<\/span><\/td>\n Hi\u1ec7n popup g\u1eafn th\u1ebb nh\u01b0 \u1edf m\u00e0n h\u00ecnh kh\u00e1ch h\u00e0ng. Th\u1ebb \u0111\u01b0\u1ee3c g\u1eafn tr\u1ef1c ti\u1ebfp v\u00e0o kh\u00e1ch h\u00e0ng trong danh s\u00e1ch kh\u00e1ch h\u00e0ng.<\/span><\/td>\n<\/tr>\n
Sinh th\u00e0nh C\u01a1 h\u1ed9i<\/span><\/td>\n Hi\u1ec7n form t\u1ea1o c\u01a1 h\u1ed9i, t\u1ef1 \u0111i\u1ec1n s\u1eb5n th\u00f4ng tin kh\u00e1ch h\u00e0ng. Tr\u1ea1ng th\u00e1i chuy\u1ec3n th\u00e0nh \u0110\u00e3 sinh c\u01a1 h\u1ed9i.<\/span><\/td>\n<\/tr>\n
Lo\u1ea1i kh\u1ecfi danh s\u00e1ch<\/span><\/td>\n Hi\u1ec7n popup nh\u1eadp l\u00fd do lo\u1ea1i b\u1ecf. L\u00fd do \u0111\u01b0\u1ee3c l\u01b0u v\u00e0o kh\u00e1ch h\u00e0ng; kh\u00e1ch h\u00e0ng chuy\u1ec3n sang tr\u1ea1ng th\u00e1i Lo\u1ea1i b\u1ecf v\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c g\u1ee3i \u00fd l\u1ea1i.<\/span><\/td>\n<\/tr>\n
G\u1ee3i \u00fd k\u1ecbch b\u1ea3n ch\u00e0o h\u00e0ng v\u00e0 g\u1eedi mail<\/span><\/td>\n M\u1edf giao di\u1ec7n AI g\u1ee3i \u00fd \u1edf tab b\u00ean ph\u1ea3i \u0111\u1ec3 b\u1ea1n tham kh\u1ea3o k\u1ecbch b\u1ea3n v\u00e0 so\u1ea1n email.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
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6. AI g\u1ee3i \u00fd \u2013 Agent h\u1ed7 tr\u1ee3 khi ch\u00e0o h\u00e0ng v\u00e0 x\u1eed l\u00fd c\u01a1 h\u1ed9i<\/b><\/h3>\n
Khi b\u1ea1n \u0111\u01b0a kh\u00e1ch h\u00e0ng v\u00e0o ch\u00e0o h\u00e0ng ho\u1eb7c l\u00e0m vi\u1ec7c tr\u00ean c\u01a1 h\u1ed9i, Agent s\u1ebd h\u1ed7 tr\u1ee3 b\u1ea1n ngay tr\u00ean m\u00e0n h\u00ecnh, gi\u00fap chu\u1ea9n b\u1ecb nhanh tr\u01b0\u1edbc khi li\u00ean h\u1ec7 kh\u00e1ch h\u00e0ng.<\/span><\/p>\n
6.1. C\u00e1ch s\u1eed d\u1ee5ng<\/b><\/h4>\n
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M\u1edf kh\u00e1ch h\u00e0ng c\u1ea7n ch\u0103m s\u00f3c. \u1ede khung b\u00ean ph\u1ea3i, ch\u1ecdn tab AI g\u1ee3i \u00fd (b\u00ean c\u1ea1nh tab Chi ti\u1ebft kh\u00e1ch h\u00e0ng).<\/span><\/li>\n
Nh\u1ea5n m\u1ed9t trong 5 n\u00fat ch\u1ee9c n\u0103ng b\u00ean d\u01b0\u1edbi.<\/span><\/li>\n
C\u1eeda s\u1ed5 chat Agent t\u1ef1 \u0111\u1ed9ng m\u1edf v\u00e0 Agent tr\u1ea3 l\u1eddi ngay theo c\u1ea5u tr\u00fac c\u1ed1 \u0111\u1ecbnh, b\u1ea1n kh\u00f4ng c\u1ea7n t\u1ef1 g\u00f5 c\u00e2u h\u1ecfi.<\/span><\/li>\n<\/ol>\n\n\n\n\n\n\n\n\n\n
N\u00fat ch\u1ee9c n\u0103ng<\/b><\/th>\n D\u00f9ng khi b\u1ea1n mu\u1ed1n<\/b><\/th>\n<\/tr>\n<\/thead>\n
T\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng<\/span><\/td>\n N\u1eafm nhanh kh\u00e1ch h\u00e0ng l\u00e0 ai, \u0111\u00e3 mua g\u00ec, \u0111\u00e3 t\u01b0\u01a1ng t\u00e1c th\u1ebf n\u00e0o tr\u01b0\u1edbc khi g\u1ecdi.<\/span><\/td>\n<\/tr>\n
G\u1ee3i \u00fd k\u1ecbch b\u1ea3n ch\u00e0o h\u00e0ng<\/span><\/td>\n C\u00f3 s\u1eb5n c\u00e2u m\u1edf \u0111\u1ea7u cu\u1ed9c g\u1ecdi\/tin nh\u1eafn ph\u00f9 h\u1ee3p ng\u00e0nh ngh\u1ec1 v\u00e0 ch\u1ee9c danh ng\u01b0\u1eddi li\u00ean h\u1ec7.<\/span><\/td>\n<\/tr>\n
X\u1eed l\u00fd ph\u1ea3n h\u1ed3i t\u1eeb ch\u1ed1i<\/span><\/td>\n Chu\u1ea9n b\u1ecb c\u00e1ch tr\u1ea3 l\u1eddi khi kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i.<\/span><\/td>\n<\/tr>\n
T\u00ecm hi\u1ec3u \u0111\u1eb7c \u0111i\u1ec3m ng\u00e0nh ngh\u1ec1<\/span><\/td>\n Hi\u1ec3u \u0111\u1eb7c th\u00f9 nghi\u1ec7p v\u1ee5, v\u1eadn h\u00e0nh c\u1ee7a ng\u00e0nh kh\u00e1ch h\u00e0ng.<\/span><\/td>\n<\/tr>\n
G\u1ee3i \u00fd c\u00e2u h\u1ecfi kh\u00e1m ph\u00e1<\/span><\/td>\n C\u00f3 b\u1ed9 c\u00e2u h\u1ecfi \u0111\u1ec3 l\u00e0m r\u00f5 nhu c\u1ea7u th\u1eadt c\u1ee7a kh\u00e1ch h\u00e0ng.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
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6.2. T\u00f3m t\u1eaft kh\u00e1ch h\u00e0ng<\/b><\/h4>\n\n\n\n\n\n
N\u1ed9i dung<\/b><\/th>\n Chi ti\u1ebft<\/b><\/th>\n<\/tr>\n<\/thead>\n
Agent tr\u1ea3 l\u1eddi<\/span><\/td>\n \u2022 Th\u00f4ng tin t\u1ed5ng quan: ng\u00e0nh ngh\u1ec1, quy m\u00f4, \u0111\u1ecba b\u00e0n, m\u1ee9c \u0111\u1ed9 ti\u1ec1m n\u0103ng, s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p.<\/span><\/p>\n
\u2022 \u0110i\u1ec3m n\u1ed5i b\u1eadt.<\/span><\/p>\n
\u2022 T\u01b0\u01a1ng t\u00e1c g\u1ea7n nh\u1ea5t.<\/span><\/p>\n
\u2022 M\u1ee5c ti\u00eau li\u00ean h\u1ec7.<\/span><\/p>\n
\u2022 L\u1ea7n ch\u1ea1m ti\u1ebfp theo.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
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6.3. G\u1ee3i \u00fd k\u1ecbch b\u1ea3n ch\u00e0o h\u00e0ng<\/b><\/h4>\n\n\n\n\n\n
N\u1ed9i dung<\/b><\/th>\n Chi ti\u1ebft<\/b><\/th>\n<\/tr>\n<\/thead>\n
Agent tr\u1ea3 l\u1eddi<\/span><\/td>\n C\u00e2u m\u1edf \u0111\u1ea7u theo c\u1ea5u tr\u00fac: Persona + Ng\u00e0nh ngh\u1ec1\/B\u1ed1i c\u1ea3nh + 01 \u0110i\u1ec3m \u0111au + 01 H\u1eadu qu\u1ea3 + 01 C\u00e2u h\u1ecfi m\u1edf.<\/span><\/p>\n
M\u1eabu c\u00e2u: \u201cTh\u01b0\u1eddng [PERSONA] \u1edf c\u00e1c doanh nghi\u1ec7p [NG\u00c0NH] hay g\u1eb7p t\u00ecnh tr\u1ea1ng [\u0110I\u1ec2M \u0110AU], d\u1eabn t\u1edbi [H\u1eacU QU\u1ea2]. Kh\u00f4ng bi\u1ebft b\u00ean m\u00ecnh \u0111ang x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 n\u00e0y nh\u01b0 th\u1ebf n\u00e0o \u1ea1?\u201d<\/span><\/p>\n
\u2022 Ch\u1ec9 ch\u1ecdn 01 \u0111i\u1ec3m \u0111au n\u1ed5i b\u1eadt nh\u1ea5t, \u0111\u00fang ng\u00e0nh ngh\u1ec1\/l\u0129nh v\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u00fang vai tr\u00f2, ch\u1ee9c danh c\u1ee7a ng\u01b0\u1eddi \u0111ang ch\u00e0o h\u00e0ng.<\/span><\/p>\n
\u2022 Ch\u1ec9 ch\u1ecdn 01 h\u1eadu qu\u1ea3 t\u01b0\u01a1ng \u1ee9ng v\u1edbi \u0111i\u1ec3m \u0111au \u0111\u00f3 v\u00e0 vai tr\u00f2, ch\u1ee9c danh c\u1ee7a ng\u01b0\u1eddi li\u00ean h\u1ec7.<\/span><\/p>\n
(\u0110i\u1ec3m \u0111au v\u00e0 h\u1eadu qu\u1ea3 l\u1ea5y t\u1eeb file tri th\u1ee9c c\u1ee7a ng\u00e0nh ngh\u1ec1\/l\u0129nh v\u1ef1c t\u01b0\u01a1ng \u1ee9ng.)<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
$\"\"$ <\/p>\n
6.4. X\u1eed l\u00fd ph\u1ea3n h\u1ed3i t\u1eeb ch\u1ed1i<\/b><\/h4>\n\n\n\n\n\n
N\u1ed9i dung<\/b><\/th>\n Chi ti\u1ebft<\/b><\/th>\n<\/tr>\n<\/thead>\n
Agent tr\u1ea3 l\u1eddi<\/span><\/td>\n Nh\u1eadn di\u1ec7n 3 t\u00ecnh hu\u1ed1ng t\u1eeb ch\u1ed1i th\u01b0\u1eddng g\u1eb7p, d\u1ef1a tr\u00ean c\u00e1c l\u1ea7n ch\u0103m s\u00f3c tr\u01b0\u1edbc ho\u1eb7c d\u1ef1 \u0111o\u00e1n theo ch\u00e2n dung kh\u00e1ch h\u00e0ng. M\u1ed7i t\u00ecnh hu\u1ed1ng g\u1ed3m:<\/span><\/p>\n
\u2022 C\u00e2u t\u00ecnh hu\u1ed1ng (kh\u00e1ch h\u00e0ng th\u01b0\u1eddng n\u00f3i g\u00ec).<\/span><\/p>\n
\u2022 C\u00e1ch tr\u1ea3 l\u1eddi.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
$\"\"$ <\/p>\n
6.5. T\u00ecm hi\u1ec3u \u0111\u1eb7c \u0111i\u1ec3m ng\u00e0nh ngh\u1ec1<\/b><\/h4>\n\n\n\n\n\n
N\u1ed9i dung<\/b><\/th>\n Chi ti\u1ebft<\/b><\/th>\n<\/tr>\n<\/thead>\n
Agent tr\u1ea3 l\u1eddi<\/span><\/td>\n \u0110\u1eb7c \u0111i\u1ec3m nghi\u1ec7p v\u1ee5, \u0111\u1eb7c \u0111i\u1ec3m l\u0129nh v\u1ef1c v\u00e0 \u0111\u1eb7c \u0111i\u1ec3m c\u00f4ng t\u00e1c v\u1eadn h\u00e0nh c\u1ee7a ng\u00e0nh\/l\u0129nh v\u1ef1c kh\u00e1ch h\u00e0ng, l\u1ea5y t\u1eeb file tri th\u1ee9c t\u01b0\u01a1ng \u1ee9ng.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
$\"\"$ <\/p>\n
6.6. G\u1ee3i \u00fd c\u00e2u h\u1ecfi kh\u00e1m ph\u00e1<\/b><\/h4>\n\n\n\n\n\n
N\u1ed9i dung<\/b><\/th>\n Chi ti\u1ebft<\/b><\/th>\n<\/tr>\n<\/thead>\n
Agent tr\u1ea3 l\u1eddi<\/span><\/td>\n C\u00e1c c\u00e2u h\u1ecfi d\u1ef1a tr\u00ean d\u1eef li\u1ec7u \u0111\u00e3 c\u00f3, nh\u1eb1m l\u00e0m r\u00f5:<\/span><\/p>\n
\u2022 Hi\u1ec7n tr\u1ea1ng v\u1eadn h\u00e0nh.<\/span><\/p>\n
\u2022 V\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ec3 v\u00e0 nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5.<\/span><\/p>\n
\u2022 M\u1ee9c \u0111\u1ed9 \u1ea3nh h\u01b0\u1edfng: th\u1eddi gian, chi ph\u00ed, doanh thu, r\u1ee7i ro, n\u0103ng su\u1ea5t.<\/span><\/p>\n
\u2022 M\u1ee5c ti\u00eau k\u1ef3 v\u1ecdng.<\/span><\/p>\n
\u2022 Th\u1eddi \u0111i\u1ec3m tri\u1ec3n khai.<\/span><\/p>\n
\u2022 C\u00e1c b\u00ean li\u00ean quan: ng\u01b0\u1eddi d\u00f9ng, ng\u01b0\u1eddi \u1ea3nh h\u01b0\u1edfng, ng\u01b0\u1eddi quy\u1ebft \u0111\u1ecbnh, ng\u01b0\u1eddi duy\u1ec7t ng\u00e2n s\u00e1ch.<\/span><\/p>\n
\u2022 Quy tr\u00ecnh mua h\u00e0ng n\u1ed9i b\u1ed9.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
L\u01b0u \u00fd: <\/b>K\u1ebft qu\u1ea3 c\u1ee7a Agent l\u00e0 g\u1ee3i \u00fd tham kh\u1ea3o. Th\u00f4ng tin kh\u00e1ch h\u00e0ng, l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c v\u00e0 h\u1ed3 s\u01a1 c\u00e0ng \u0111\u1ea7y \u0111\u1ee7 th\u00ec g\u1ee3i \u00fd c\u00e0ng s\u00e1t th\u1ef1c t\u1ebf. H\u00e3y ki\u1ec3m tra l\u1ea1i tr\u01b0\u1edbc khi s\u1eed d\u1ee5ng v\u1edbi kh\u00e1ch h\u00e0ng.<\/span><\/p>\n
$\"\"$ <\/p>\n
7. M\u1eb9o s\u1eed d\u1ee5ng<\/b><\/h3>\n
\n
Ki\u1ec3m tra l\u1ea1i Quy\u1ec1n d\u1eef li\u1ec7u khi thay \u0111\u1ed5i th\u1ecb tr\u01b0\u1eddng ho\u1eb7c s\u1ea3n ph\u1ea9m ph\u1ee5 tr\u00e1ch \u0111\u1ec3 danh s\u00e1ch g\u1ee3i \u00fd lu\u00f4n \u0111\u00fang.<\/span><\/li>\n
X\u1eed l\u00fd danh s\u00e1ch ngay \u0111\u1ea7u ng\u00e0y; kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u01b0a v\u00e0o ch\u00e0o h\u00e0ng ho\u1eb7c sinh c\u01a1 h\u1ed9i s\u1ebd kh\u00f4ng xu\u1ea5t hi\u1ec7n l\u1ea1i.<\/span><\/li>\n
Lo\u1ea1i b\u1ecf v\u00e0 ghi r\u00f5 l\u00fd do nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u00f9 h\u1ee3p \u0111\u1ec3 h\u1ec7 th\u1ed1ng kh\u00f4ng g\u1ee3i \u00fd l\u1ea1i.<\/span><\/li>\n
\u01afu ti\u00ean kh\u00e1ch h\u00e0ng c\u00f3 nhi\u1ec1u l\u00fd do g\u1ee3i \u00fd r\u00f5 r\u00e0ng v\u00e0 th\u00f4ng tin li\u00ean h\u1ec7 \u0111\u1ea7y \u0111\u1ee7.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
1. T\u00ednh n\u0103ng n\u00e0y gi\u00fap g\u00ec cho b\u1ea1n? M\u1ed7i ng\u00e0y, tr\u1ee3 l\u00fd AI B\u00e1n h\u00e0ng s\u1ebd t\u1ef1 \u0111\u1ed9ng ch\u1ecdn ra danh s\u00e1ch kh\u00e1ch h\u00e0ng \u0111\u00e1ng ti\u1ebfp c\u1eadn nh\u1ea5t d\u1ef1a tr\u00ean th\u1ecb tr\u01b0\u1eddng v\u00e0 s\u1ea3n ph\u1ea9m b\u1ea1n ph\u1ee5 tr\u00e1ch. B\u1ea1n kh\u00f4ng c\u1ea7n t\u1ef1 t\u00ecm ki\u1ebfm \u2013 ch\u1ec9 c\u1ea7n m\u1edf danh s\u00e1ch,…<\/p>\n","protected":false},"author":103,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-30145","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/30145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/103"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=30145"}],"version-history":[{"count":3,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/30145\/revisions"}],"predecessor-version":[{"id":30195,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/30145\/revisions\/30195"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=30145"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=30145"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=30145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}