{"id":28903,"date":"2026-07-03T02:50:08","date_gmt":"2026-07-03T02:50:08","guid":{"rendered":"\/misa-store\/?post_type=ht_kb&#038;p=28903"},"modified":"2026-07-03T10:13:58","modified_gmt":"2026-07-03T10:13:58","slug":"huong-dan-nv-misa-su-dung-tinh-nang-cua-agent-store-support","status":"publish","type":"ht_kb","link":"\/misa-store\/knowledge-base\/huong-dan-nv-misa-su-dung-tinh-nang-cua-agent-store-support\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn NV MISA s\u1eed d\u1ee5ng t\u00ednh n\u0103ng c\u1ee7a Agent Store Support"},"content":{"rendered":"<h3>1. Gi\u1edbi thi\u1ec7u chung<\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u00fap NVKD hi\u1ec3u v\u00e0 s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 Agent AVA Store Support.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u1ed1i t\u01b0\u1ee3ng: C\u00e1c NVKD\/CSM g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng mua b\u00e1n, k\u00edch ho\u1ea1t, gia h\u1ea1n s\u1ea3n ph\u1ea9m.<\/span><\/li>\n<\/ul>\n<h3>2. V\u1ec1 AVA Store Support<\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AVA Store Support l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd AI n\u1ed9i b\u1ed9 h\u1ed7 tr\u1ee3 Nh\u00e2n vi\u00ean Kinh doanh (NVKD\/CSM) trong c\u00f4ng ty.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e1c t\u00ednh n\u0103ng \u0111ang h\u1ed7 tr\u1ee3:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">H\u1ed7 tr\u1ee3 thao t\u00e1c Store Support v\u00e0 Gi\u1ea3i \u0111\u00e1p ch\u00ednh s\u00e1ch kinh doanh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Tra c\u1ee9u th\u00f4ng tin thu\u00ea bao (License).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Tra c\u1ee9u th\u00f4ng tin doanh nghi\u1ec7p tr\u00ean ORG.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">C\u1eadp nh\u1eadt th\u00f4ng tin \u0111\u0103ng k\u00fd kinh doanh trong ORG.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">T\u1ea1o Ticket ngay khi chat.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>2.1. C\u00e1ch truy c\u1eadp<\/h4>\n<h5>C\u00e1ch 1:<b>\u00a0Truy c\u1eadp tr\u00ean Store Support<\/b><\/h5>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-28923 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a1.png\" alt=\"\" width=\"1853\" height=\"818\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a1.png 1853w, \/misa-store\/wp-content\/uploads\/2026\/07\/a1-300x132.png 300w, \/misa-store\/wp-content\/uploads\/2026\/07\/a1-1024x452.png 1024w, \/misa-store\/wp-content\/uploads\/2026\/07\/a1-768x339.png 768w, \/misa-store\/wp-content\/uploads\/2026\/07\/a1-50x22.png 50w, \/misa-store\/wp-content\/uploads\/2026\/07\/a1-1536x678.png 1536w, \/misa-store\/wp-content\/uploads\/2026\/07\/a1-60x26.png 60w, \/misa-store\/wp-content\/uploads\/2026\/07\/a1-100x44.png 100w\" sizes=\"(max-width: 1853px) 100vw, 1853px\" \/><\/p>\n<h5><b>C\u00e1ch 2: Truy c\u1eadp tr\u00ean AMIS Chat<\/b><\/h5>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-28925 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a2.png\" alt=\"\" width=\"378\" height=\"824\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a2.png 378w, \/misa-store\/wp-content\/uploads\/2026\/07\/a2-138x300.png 138w, \/misa-store\/wp-content\/uploads\/2026\/07\/a2-23x50.png 23w, \/misa-store\/wp-content\/uploads\/2026\/07\/a2-28x60.png 28w, \/misa-store\/wp-content\/uploads\/2026\/07\/a2-46x100.png 46w\" sizes=\"(max-width: 378px) 100vw, 378px\" \/><\/p>\n<h5><b>C\u00e1ch 3: G\u1ecdi tr\u1ef1c ti\u1ebfp trong cu\u1ed9c h\u1ed9i tho\u1ea1i AMIS Chat<\/b><\/h5>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-28927 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a3.png\" alt=\"\" width=\"643\" height=\"144\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a3.png 643w, \/misa-store\/wp-content\/uploads\/2026\/07\/a3-300x67.png 300w, \/misa-store\/wp-content\/uploads\/2026\/07\/a3-50x11.png 50w, \/misa-store\/wp-content\/uploads\/2026\/07\/a3-60x13.png 60w, \/misa-store\/wp-content\/uploads\/2026\/07\/a3-100x22.png 100w\" sizes=\"(max-width: 643px) 100vw, 643px\" \/><\/p>\n<h4><b>2.2. Chi ti\u1ebft c\u00e1c t\u00ednh n\u0103ng c\u1ee7a AVA Store Support<\/b><\/h4>\n<h5><b>2.2.1. H\u1ed7 tr\u1ee3 thao t\u00e1c Store Support v\u00e0 Gi\u1ea3i \u0111\u00e1p ch\u00ednh s\u00e1ch kinh doanh<\/b><\/h5>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-28929 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a4.png\" alt=\"\" width=\"1474\" height=\"695\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a4.png 1474w, \/misa-store\/wp-content\/uploads\/2026\/07\/a4-300x141.png 300w, \/misa-store\/wp-content\/uploads\/2026\/07\/a4-1024x483.png 1024w, \/misa-store\/wp-content\/uploads\/2026\/07\/a4-768x362.png 768w, \/misa-store\/wp-content\/uploads\/2026\/07\/a4-50x24.png 50w, \/misa-store\/wp-content\/uploads\/2026\/07\/a4-60x28.png 60w, \/misa-store\/wp-content\/uploads\/2026\/07\/a4-100x47.png 100w\" sizes=\"(max-width: 1474px) 100vw, 1474px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">H\u00ecnh \u1ea3nh: Tra c\u1ee9u h\u01b0\u1edbng d\u1eabn\/quy tr\u00ecnh<\/span><\/i><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-28931 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a5.png\" alt=\"\" width=\"1285\" height=\"721\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a5.png 1285w, \/misa-store\/wp-content\/uploads\/2026\/07\/a5-300x168.png 300w, \/misa-store\/wp-content\/uploads\/2026\/07\/a5-1024x575.png 1024w, \/misa-store\/wp-content\/uploads\/2026\/07\/a5-768x431.png 768w, \/misa-store\/wp-content\/uploads\/2026\/07\/a5-50x28.png 50w, \/misa-store\/wp-content\/uploads\/2026\/07\/a5-60x34.png 60w, \/misa-store\/wp-content\/uploads\/2026\/07\/a5-100x56.png 100w\" sizes=\"(max-width: 1285px) 100vw, 1285px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">H\u00ecnh \u1ea3nh: Tra c\u1ee9u ch\u00ednh s\u00e1ch kinh doanh<\/span><\/i><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Anh\/ch\u1ecb NVKD c\u00f3 th\u1eafc m\u1eafc trong qu\u00e1 tr\u00ecnh h\u1ed7 tr\u1ee3 Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 tr\u1ef1c ti\u1ebfp chat v\u1edbi Agent AVA Store Support \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i \u0111\u00e1p.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Agent s\u1ebd h\u01b0\u1edbng d\u1eabn c\u00e1ch x\u1eed l\u00fd theo t\u1eebng b\u01b0\u1edbc d\u1ef1a tr\u00ean tri th\u1ee9c s\u1eb5n c\u00f3.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e1c t\u00ecnh hu\u1ed1ng ph\u1ed5 bi\u1ebfn:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">H\u01b0\u1edbng d\u1eabn quy tr\u00ecnh: C\u00e1ch h\u1ee7y key k\u00edch ho\u1ea1t, C\u1ea5p Lite cho kh\u00e1ch h\u00e0ng, Chuy\u1ec3n \u0111\u1ed5i SME\u2026<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">H\u1ed7 tr\u1ee3 x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf c\u1ee7a Kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Th\u1eafc m\u1eafc v\u1ec1 ch\u00ednh s\u00e1ch kinh doanh (POC, Lite\u2026).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u2026<\/span><\/li>\n<\/ul>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Agent s\u1ebd tr\u1ea3 v\u1ec1 h\u01b0\u1edbng d\u1eabn chi ti\u1ebft t\u1eebng b\u01b0\u1edbc \u0111\u1ec3 h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng + link t\u00e0i li\u1ec7u tham kh\u1ea3o \u0111\u1ec3 t\u0103ng \u0111\u1ed9 tin c\u1eady c\u1ee7a c\u00e2u tr\u1ea3 l\u1eddi.<\/span><\/li>\n<\/ul>\n<h5><b>2.2.2. Tra c\u1ee9u th\u00f4ng tin thu\u00ea bao (License)<\/b><\/h5>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-28933 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a6.png\" alt=\"\" width=\"1493\" height=\"714\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a6.png 1493w, \/misa-store\/wp-content\/uploads\/2026\/07\/a6-300x143.png 300w, \/misa-store\/wp-content\/uploads\/2026\/07\/a6-1024x490.png 1024w, \/misa-store\/wp-content\/uploads\/2026\/07\/a6-768x367.png 768w, \/misa-store\/wp-content\/uploads\/2026\/07\/a6-50x24.png 50w, \/misa-store\/wp-content\/uploads\/2026\/07\/a6-60x29.png 60w, \/misa-store\/wp-content\/uploads\/2026\/07\/a6-100x48.png 100w\" sizes=\"(max-width: 1493px) 100vw, 1493px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">H\u00ecnh \u1ea3nh: Tra c\u1ee9u license ch\u00ednh th\u1ee9c<\/span><\/i><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-28935 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a7.png\" alt=\"\" width=\"1486\" height=\"707\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a7.png 1486w, \/misa-store\/wp-content\/uploads\/2026\/07\/a7-300x143.png 300w, \/misa-store\/wp-content\/uploads\/2026\/07\/a7-1024x487.png 1024w, \/misa-store\/wp-content\/uploads\/2026\/07\/a7-768x365.png 768w, \/misa-store\/wp-content\/uploads\/2026\/07\/a7-50x24.png 50w, \/misa-store\/wp-content\/uploads\/2026\/07\/a7-60x29.png 60w, \/misa-store\/wp-content\/uploads\/2026\/07\/a7-100x48.png 100w\" sizes=\"(max-width: 1486px) 100vw, 1486px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">H\u00ecnh \u1ea3nh: Tra c\u1ee9u license d\u00f9ng th\u1eed<\/span><\/i><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-28937 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a8.png\" alt=\"\" width=\"1495\" height=\"718\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a8.png 1495w, \/misa-store\/wp-content\/uploads\/2026\/07\/a8-300x144.png 300w, \/misa-store\/wp-content\/uploads\/2026\/07\/a8-1024x492.png 1024w, \/misa-store\/wp-content\/uploads\/2026\/07\/a8-768x369.png 768w, \/misa-store\/wp-content\/uploads\/2026\/07\/a8-50x24.png 50w, \/misa-store\/wp-content\/uploads\/2026\/07\/a8-60x29.png 60w, \/misa-store\/wp-content\/uploads\/2026\/07\/a8-100x48.png 100w\" sizes=\"(max-width: 1495px) 100vw, 1495px\" \/><\/p>\n<p style=\"text-align: center;\"><i><span style=\"font-weight: 400;\">H\u00ecnh \u1ea3nh: Tra c\u1ee9u th\u00f4ng tin ch\u1ee9ng th\u01b0 s\u1ed1<\/span><\/i><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">H\u1ed7 tr\u1ee3 anh\/ch\u1ecb NVKD ki\u1ec3m tra th\u00f4ng tin thu\u00ea bao c\u1ee7a Qu\u00fd kh\u00e1ch h\u00e0ng ngay tr\u00ean chat thay v\u00ec ph\u1ea3i thao t\u00e1c nhi\u1ec1u b\u01b0\u1edbc tr\u00ean Store Support.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Anh\/ch\u1ecb c\u00f3 th\u1ec3 tra c\u1ee9u d\u1ef1a tr\u00ean m\u00e3 s\u1ed1 thu\u1ebf, C\u0103n c\u01b0\u1edbc c\u00f4ng d\u00e2n, domain ho\u1eb7c t\u00ean c\u00f4ng ty.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ch\u00fa \u00fd: N\u1ebfu Agent tr\u1ea3 v\u1ec1 th\u00f4ng tin c\u1ee7a nhi\u1ec1u Kh\u00e1ch h\u00e0ng (khi tra c\u1ee9u b\u1eb1ng t\u00ean c\u00f4ng ty), c\u1ea7n ch\u1ecdn \u0111\u00fang Kh\u00e1ch h\u00e0ng m\u00e0 anh ch\u1ecb mu\u1ed1n tra c\u1ee9u d\u1ef1a tr\u00ean t\u00ean c\u00f4ng ty, m\u00e3 s\u1ed1 thu\u1ebf v\u00e0 \u0111\u1ecba ch\u1ec9 c\u00f4ng ty .<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e1c lo\u1ea1i license h\u1ed7 tr\u1ee3 tra c\u1ee9u:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">License ch\u00ednh th\u1ee9c (s\u1ea3n ph\u1ea9m, th\u1eddi h\u1ea1n, domain, th\u00f4ng tin t\u00e0i nguy\u00ean).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">License d\u00f9ng th\u1eed.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">License tr\u1ea3i nghi\u1ec7m (G\u00f3i Freemium, g\u00f3i tr\u1ea3i nghi\u1ec7m, g\u00f3i Lite, g\u00f3i Free, g\u00f3i POC).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Th\u00f4ng tin ch\u1ee9ng th\u01b0 s\u1ed1 eSign (t\u00ean c\u00f4ng ty, s\u1ed1 serial, ng\u00e0y h\u1ebft h\u1ea1n, tr\u1ea1ng th\u00e1i).<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h5><b>2.2.3. Tra c\u1ee9u th\u00f4ng tin doanh nghi\u1ec7p tr\u00ean ORG<\/b><\/h5>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-28939 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a9.png\" alt=\"\" width=\"1480\" height=\"703\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a9.png 1480w, \/misa-store\/wp-content\/uploads\/2026\/07\/a9-300x143.png 300w, \/misa-store\/wp-content\/uploads\/2026\/07\/a9-1024x486.png 1024w, \/misa-store\/wp-content\/uploads\/2026\/07\/a9-768x365.png 768w, \/misa-store\/wp-content\/uploads\/2026\/07\/a9-50x24.png 50w, \/misa-store\/wp-content\/uploads\/2026\/07\/a9-60x29.png 60w, \/misa-store\/wp-content\/uploads\/2026\/07\/a9-100x48.png 100w\" sizes=\"(max-width: 1480px) 100vw, 1480px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AVA Store Support s\u1ebd h\u1ed7 tr\u1ee3 anh\/ch\u1ecb ki\u1ec3m tra th\u00f4ng tin \u0111\u0103ng k\u00fd Doanh nghi\u1ec7p tr\u00ean h\u1ec7 th\u1ed1ng ORG m\u1ed9t c\u00e1ch nhanh ch\u00f3ng b\u1eb1ng m\u00e3 s\u1ed1 thu\u1ebf ho\u1eb7c t\u00ean Doanh nghi\u1ec7p.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u00f4ng tin tr\u1ea3 v\u1ec1:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">T\u00ean \u0111\u1ea7y \u0111\u1ee7.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">T\u00ean vi\u1ebft t\u1eaft.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">M\u00e3 s\u1ed1 thu\u1ebf.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Ng\u00e0y th\u00e0nh l\u1eadp.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u0110\u1ecba ch\u1ec9 tr\u1ee5 s\u1edf.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n ph\u00e1p lu\u1eadt.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">\u2026<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h5><b>2.2.4. C\u1eadp nh\u1eadt th\u00f4ng tin \u0111\u0103ng k\u00fd kinh doanh trong ORG<\/b><\/h5>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-28941 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a10.png\" alt=\"\" width=\"1247\" height=\"829\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a10.png 1247w, \/misa-store\/wp-content\/uploads\/2026\/07\/a10-300x199.png 300w, \/misa-store\/wp-content\/uploads\/2026\/07\/a10-1024x681.png 1024w, \/misa-store\/wp-content\/uploads\/2026\/07\/a10-768x511.png 768w, \/misa-store\/wp-content\/uploads\/2026\/07\/a10-50x33.png 50w, \/misa-store\/wp-content\/uploads\/2026\/07\/a10-60x40.png 60w, \/misa-store\/wp-content\/uploads\/2026\/07\/a10-100x66.png 100w\" sizes=\"(max-width: 1247px) 100vw, 1247px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AVA Store Support c\u00f3 kh\u1ea3 n\u0103ng tr\u00edch xu\u1ea5t th\u00f4ng tin d\u1ef1a tr\u00ean \u1ea3nh ch\u1ee5p m\u00e0n h\u00ecnh ORG m\u00e0 anh\/ch\u1ecb g\u1eedi v\u00e0o cu\u1ed9c h\u1ed9i tho\u1ea1i.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Anh\/ch\u1ecb s\u1eed d\u1ee5ng t\u00ednh n\u0103ng n\u00e0y \u0111\u1ec3 c\u1eadp nh\u1eadt th\u00f4ng tin m\u1edbi nh\u1ea5t c\u1ee7a Doanh nghi\u1ec7p\/H\u1ed9 kinh doanh =&gt; h\u1ea1n ch\u1ebf t\u1ed1i \u0111a tr\u01b0\u1eddng h\u1ee3p th\u00f4ng tin xu\u1ea5t h\u00f3a b\u1ecb sai l\u1ec7ch khi\u1ebfn b\u1ed9 ph\u1eadn K\u1ebf to\u00e1n v\u00e0 kh\u00e1ch h\u00e0ng ph\u1ea3i th\u1ef1c hi\u1ec7n quy tr\u00ecnh \u0111i\u1ec1u ch\u1ec9nh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AVA Store Support s\u1ebd ki\u1ec3m tra t\u00ecnh h\u00ecnh c\u1eadp nh\u1eadt d\u1eef li\u1ec7u c\u1ee7a c\u00e1c doanh nghi\u1ec7p tr\u00ean ORG v\u00e0 cho ph\u00e9p anh\/ch\u1ecb c\u1eadp nh\u1eadt th\u00f4ng tin Doanh nghi\u1ec7p ngay qua chat, ti\u1ebft ki\u1ec7m th\u1eddi gian.<\/span><\/li>\n<\/ul>\n<h5><b>2.2.5. T\u1ea1o Ticket ngay khi chat<\/b><\/h5>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-28943 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a11.png\" alt=\"\" width=\"1484\" height=\"707\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/07\/a11.png 1484w, \/misa-store\/wp-content\/uploads\/2026\/07\/a11-300x143.png 300w, \/misa-store\/wp-content\/uploads\/2026\/07\/a11-1024x488.png 1024w, \/misa-store\/wp-content\/uploads\/2026\/07\/a11-768x366.png 768w, \/misa-store\/wp-content\/uploads\/2026\/07\/a11-50x24.png 50w, \/misa-store\/wp-content\/uploads\/2026\/07\/a11-60x29.png 60w, \/misa-store\/wp-content\/uploads\/2026\/07\/a11-100x48.png 100w\" sizes=\"(max-width: 1484px) 100vw, 1484px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Agent AVA Store Support c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 anh\/ch\u1ecb t\u1ea1o ticket (post JIRA) tr\u1ef1c ti\u1ebfp trong \u0111o\u1ea1n h\u1ed9i tho\u1ea1i khi v\u1ea5n \u0111\u1ec1 c\u1ee7a anh\/ch\u1ecb ch\u01b0a \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft.<\/span><\/li>\n<\/ul>\n<h3><b>3. H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00e2u h\u1ecfi c\u1ea7n n\u1eb1m \u0111\u00fang trong ph\u1ea1m vi m\u00e0 Agent h\u1ed7 tr\u1ee3 (h\u1ecfi Agent \u201cB\u1ea1n c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 nh\u1eefng g\u00ec?\u201d \u0111\u1ec3 tham kh\u1ea3o).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">H\u1ed7 tr\u1ee3 t\u1ed1t nh\u1ea5t khi anh\/ch\u1ecb bi\u1ebft r\u00f5 m\u00ecnh \u0111ang mu\u1ed1n tra c\u1ee9u th\u00f4ng tin g\u00ec -&gt; vi\u1ebft c\u00e2u h\u1ecfi\/y\u00eau c\u1ea7u \u0111\u1ea7y \u0111\u1ee7 b\u1ed1i c\u1ea3nh v\u00e0 th\u00f4ng tin chi ti\u1ebft.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110\u1ec3 Agent kh\u00f4ng hi\u1ec3u nh\u1ea7m \u00fd c\u1ee7a anh\/ch\u1ecb, c\u1ea7n h\u1ea1n ch\u1ebf s\u1eed d\u1ee5ng t\u1eeb vi\u1ebft t\u1eaft.<\/span><\/li>\n<\/ul>\n<h3><b>4. C\u00e1c l\u01b0u \u00fd v\u00e0 gi\u1edbi h\u1ea1n<\/b><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AVA Store Support \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng t\u1eeb t\u1eadp tri th\u1ee9c hi\u1ec7n c\u00f3, v\u00ec v\u1eady ch\u01b0a th\u1ec3 bao ph\u1ee7 to\u00e0n b\u1ed9 c\u00e1c t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf ho\u1eb7c c\u00e1c n\u1ed9i dung m\u1edbi c\u1eadp nh\u1eadt.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Th\u00f4ng tin cung c\u1ea5p mang t\u00ednh tham kh\u1ea3o nhanh. V\u1edbi c\u00e1c n\u1ed9i dung quan tr\u1ecdng, c\u1ea7n \u0111\u1ed1i chi\u1ebfu ho\u1eb7c x\u00e1c nh\u1eadn th\u00eam khi c\u1ea7n.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AVA Store Support h\u1ed7 tr\u1ee3 t\u1ed1t c\u00e1c t\u00e1c v\u1ee5 tra c\u1ee9u, h\u01b0\u1edbng d\u1eabn v\u00e0 m\u1ed9t s\u1ed1 thao t\u00e1c t\u1ef1 \u0111\u1ed9ng; v\u1edbi c\u00e1c y\u00eau c\u1ea7u ph\u1ee9c t\u1ea1p, h\u1ec7 th\u1ed1ng c\u00f3 th\u1ec3 ch\u01b0a x\u1eed l\u00fd \u0111\u1ea7y \u0111\u1ee7.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AVA Store Support \u0111ang \u0111\u01b0\u1ee3c li\u00ean t\u1ee5c c\u1ea3i ti\u1ebfn d\u1ef1a tr\u00ean nhu c\u1ea7u th\u1ef1c t\u1ebf v\u00e0 ph\u1ea3n h\u1ed3i t\u1eeb ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Li\u00ean h\u1ec7: <strong>L\u00e2m \u0110\u1ee9c Hi\u1ec7p (B-1575)<\/strong> \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 ho\u1eb7c g\u1eedi \u0111\u1ec1 xu\u1ea5t c\u1ea3i ti\u1ebfn.<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. Gi\u1edbi thi\u1ec7u chung Gi\u00fap NVKD hi\u1ec3u v\u00e0 s\u1eed d\u1ee5ng hi\u1ec7u qu\u1ea3 Agent AVA Store Support. \u0110\u1ed1i t\u01b0\u1ee3ng: C\u00e1c NVKD\/CSM g\u1eb7p kh\u00f3 kh\u0103n trong vi\u1ec7c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng mua b\u00e1n, k\u00edch ho\u1ea1t, gia h\u1ea1n s\u1ea3n ph\u1ea9m. 2. V\u1ec1 AVA Store Support AVA Store Support l\u00e0 m\u1ed9t tr\u1ee3 l\u00fd AI&#8230;<\/p>\n","protected":false},"author":103,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[7],"ht-kb-tag":[],"class_list":["post-28903","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-nhan-vien-misa"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/28903","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/103"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=28903"}],"version-history":[{"count":3,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/28903\/revisions"}],"predecessor-version":[{"id":28945,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/28903\/revisions\/28945"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=28903"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=28903"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=28903"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}