Ch\u0103m s\u00f3c sau \u0111\u00e0o t\u1ea1o: 3 ng\u00e0y<\/li>\n

Ch\u0103m s\u00f3c s\u1eed d\u1ee5ng giai \u0111o\u1ea1n \u0111\u1ea7u: 7 ng\u00e0y<\/li>\n

Ch\u0103m s\u00f3c \u0111\u1ecbnh k\u1ef3: 30 ng\u00e0y<\/li>\n

Ch\u0103m s\u00f3c tr\u01b0\u1edbc h\u1ea1n: 30 ng\u00e0y<\/li>\n

Ch\u0103m s\u00f3c gia h\u1ea1n: 7 ng\u00e0y<\/li>\n

Ch\u0103m s\u00f3c NPS: 2 ng\u00e0y<\/li>\n

Ch\u0103m s\u00f3c \u00edt\/ng\u1eebng d\u00f9ng: 3 ng\u00e0y<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n

\u0110\u1ed1i v\u1edbi c\u00e1c th\u1ebb t\u1ef1 th\u00eam khi ch\u1ecdn KH ch\u0103m s\u00f3c v\u00e0o chi\u1ebfn d\u1ecbch =\u00a0Ng\u00e0y th\u00eam v\u00e0o chi\u1ebfn d\u1ecbch + s\u1ed1 ng\u00e0y h\u1ea1n ch\u0103m s\u00f3c theo t\u1eebng lo\u1ea1i ch\u0103m s\u00f3c<\/strong><\/li>\n<\/ul>\n<\/li>\n

AI d\u1ef1 b\u00e1o r\u1eddi b\u1ecf s\u1edbm<\/strong>: H\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb khi AI d\u1ef1 b\u00e1o r\u1eddi b\u1ecf s\u1edbm.<\/li>\n<\/ul>\n
2. T\u1ea1i \u0111\u00e2y, h\u1ec7 th\u1ed1ng \u0111\u00e3 b\u1ed5 sung n\u00fat ch\u1ee9c n\u0103ng\u00a0L\u1ecdc th\u1ebb ch\u0103m s\u00f3c<\/strong>, anh\/ch\u1ecb c\u00f3 th\u1ec3 l\u1ecdc\u00a0T\u00ecnh tr\u1ea1ng ch\u0103m s\u00f3c\u00a0<\/strong>ho\u1eb7c\u00a0S\u1ea3n ph\u1ea9m<\/strong>.<\/p>\n
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$\"\"$ <\/figure>\n<\/div>\n
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Khi anh\/ch\u1ecb nh\u1eadp Ghi ch\u00fa cho th\u1ebb ch\u0103m s\u00f3c => nh\u1ea5n\u00a0C\u1eadp nh\u1eadt<\/strong>\u00a0th\u00ec t\u1ef1 \u0111\u1ed9ng t\u1ea1o th\u00e0nh ho\u1ea1t \u0111\u1ed9ng t\u1ea1i tab\u00a0Ho\u1ea1t \u0111\u1ed9ng<\/strong>\u00a0c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n
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$\"\"$ <\/figure>\n<\/div>\n<\/div>\n<\/div>\n
B\u01b0\u1edbc 3: H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng sinh chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c cho CSM<\/h4>\n
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Ng\u00e0y \u0111\u1ea7u ti\u00ean c\u1ee7a m\u1ed7i th\u00e1ng, h\u1ec7 th\u1ed1ng s\u1ebd\u00a0t\u1ef1 \u0111\u1ed9ng sinh chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c cho CSM \u0111ang ph\u1ee5 tr\u00e1ch kh\u00e1ch h\u00e0ng KH ch\u0103m s\u00f3c th\u1ecfa m\u00e3n \u0111i\u1ec1u ki\u1ec7n<\/strong>\u00a0(m\u1ed7i th\u00e1ng + m\u1ed7i CSM 1 chi\u1ebfn d\u1ecbch).<\/li>\n
L\u01b0u \u00fd:\u00a0<\/em><\/strong>H\u1ec7 th\u1ed1ng gi\u1edbi h\u1ea1n v\u00e0 ch\u1ec9 sinh chi\u1ebfn d\u1ecbch t\u1ef1 \u0111\u1ed9ng cho CSM c\u1ee7a ph\u00f2ng CSM VIP1 v\u00e0 CSM VIP2<\/em>.\n
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Chi\u1ebfn d\u1ecbch bao g\u1ed3m<\/strong>\u00a0t\u1ea5t c\u1ea3 c\u00e1c\u00a0Lo\u1ea1i ch\u0103m s\u00f3c<\/strong>\u00a0(Ch\u0103m s\u00f3c sau \u0111\u00e0o t\u1ea1o, Ch\u0103m s\u00f3c s\u1eed d\u1ee5ng giai \u0111o\u1ea1n \u0111\u1ea7u, Ch\u0103m s\u00f3c \u0111\u1ecbnh k\u1ef3, Ch\u0103m s\u00f3c NPS, Ch\u0103m s\u00f3c \u00edt\/ng\u01b0ng s\u1eed d\u1ee5ng, Ch\u0103m s\u00f3c review tr\u01b0\u1edbc h\u1ea1n, Ch\u0103m s\u00f3c gia h\u1ea1n) v\u00e0\u00a0Ch\u0103m s\u00f3c theo Kh\u00e1ch h\u00e0ng<\/strong>.<\/li>\n
\u00a0T\u00ean chi\u1ebfn d\u1ecbch<\/strong>:\u00a0Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00e1ng X\/N\u0103m N cho <H\u1ecd t\u00ean \u2013 M\u00e3 NV CSM><\/strong>
\nV\u00ed d\u1ee5: Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng th\u00e1ng 03\/2026 cho Tr\u1ea7n H\u1ed3ng Nhung \u2013 C2109.<\/li>\n
Quy t\u1eafc \u0111\u01b0a kh\u00e1ch h\u00e0ng v\u00e0o chi\u1ebfn d\u1ecbch<\/strong>:\n
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Ng\u00e0y \u0111\u1ea7u ti\u00ean c\u1ee7a th\u00e1ng s\u1ebd ki\u1ec3m tra c\u00e1c KH ch\u0103m s\u00f3c th\u1ecfa m\u00e3n 1 trong c\u00e1c \u0111i\u1ec1u ki\u1ec7n ch\u0103m s\u00f3c trong th\u00e1ng \u0111\u00f3 th\u00ec t\u1ef1 \u0111\u1ed9ng \u0111\u01b0a v\u00e0o chi\u1ebfn d\u1ecbch.<\/li>\n
Sau \u0111\u00f3 h\u00e0ng ng\u00e0y n\u1ebfu c\u00f3 KH ch\u0103m s\u00f3c ph\u00e1t sinh th\u1ecfa m\u00e3n \u0111i\u1ec1u ki\u1ec7n c\u1ee7a lo\u1ea1i ch\u0103m s\u00f3c th\u00ec h\u1ec7 th\u1ed1ng s\u1ebd ti\u1ebfp t\u1ee5c \u0111\u01b0a v\u00e0o chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c.
\nN\u1ebfu kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 trong chi\u1ebfn d\u1ecbch m\u00e0 ph\u00e1t sinh th\u00eam lo\u1ea1i ch\u0103m s\u00f3c th\u1ecfa m\u00e3n \u0111i\u1ec1u ki\u1ec7n th\u00ec h\u1ec7 th\u1ed1ng ch\u1ec9 th\u00eam th\u1ebb ch\u0103m s\u00f3c v\u00e0o kh\u00e1ch h\u00e0ng trong chi\u1ebfn d\u1ecbch.<\/em><\/li>\n
\u0110i\u1ec1u ki\u1ec7n c\u1ee7a t\u1eebng lo\u1ea1i ch\u0103m s\u00f3c:\n
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(1) Ch\u0103m s\u00f3c sau \u0111\u00e0o t\u1ea1o: Khi ONB b\u00e0n giao KH ch\u0103m s\u00f3c sang CSM trong th\u00e1ng (t\u00ecnh tr\u1ea1ng KHCS = ONB \u0111\u00e3 chuy\u1ec3n CSM)<\/li>\n
(2) Ch\u0103m s\u00f3c s\u1eed d\u1ee5ng giai \u0111o\u1ea1n \u0111\u1ea7u: > 60 ng\u00e0y k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m CSM ti\u1ebfp nh\u1eadn (ng\u00e0y CSM ti\u1ebfp nh\u1eadn)<\/li>\n
Ch\u0103m s\u00f3c \u0111\u1ecbnh k\u1ef3: n\u0103m s\u1eed d\u1ee5ng t\u00ednh th\u00e1ng k\u00edch ho\u1ea1t (Ng\u00e0y h\u1ebft h\u1ea1n \u2265 th\u00e1ng hi\u1ec7n t\u1ea1i)<\/li>\n
Ch\u0103m s\u00f3c tr\u01b0\u1edbc h\u1ea1n: KH ph\u00e2n h\u1ea1ng Gold\/Silver\/Bronze + 90 ng\u00e0y tr\u01b0\u1edbc khi h\u1ebft h\u1ea1n (Ng\u00e0y h\u1ebft h\u1ea1n)<\/li>\n
Ch\u0103m s\u00f3c gia h\u1ea1n: KH ph\u00e2n h\u1ea1ng Gold\/Silver\/Bronze + 30 ng\u00e0y tr\u01b0\u1edbc khi h\u1ebft h\u1ea1n<\/li>\n
Ch\u0103m s\u00f3c NPS: NPS dashboard c\u00f3 ph\u1ea3n h\u1ed3i thu\u1ed9c nh\u00f3m c\u1ea7n CSM x\u1eed l\u00fd (Kh\u00f4ng h\u00e0i l\u00f2ng DVKH, Kh\u00f4ng h\u00e0i l\u00f2ng v\u1ec1 gi\u00e1, \u0110i\u1ec3m 0-4 v\u00e0 b\u00ecnh lu\u1eadn r\u1ed7ng\/kh\u00f4ng \u00fd ngh\u0129a) \u2013 NPS g\u1ecdi sinh th\u1ebb ch\u0103m s\u00f3c v\u1ec1 CRM cho CSM trong th\u00e1ng<\/li>\n
Ch\u0103m s\u00f3c \u00edt\/ng\u01b0ng d\u00f9ng (ng\u00e0y h\u1ebft h\u1ea1n \u2265 th\u00e1ng hi\u1ec7n t\u1ea1i): KH c\u00f3 AI d\u1ef1 b\u00e1o r\u1eddi b\u1ecf s\u1edbm = \u201cKh\u1ea3 n\u0103ng r\u1eddi b\u1ecf\u201d<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n
L\u01b0u \u00fd:\u00a0<\/em><\/strong>\u0110\u1ed1i v\u1edbi th\u1ebb ch\u0103m s\u00f3c sau \u0111\u00e0o t\u1ea1o trong chi\u1ebfn d\u1ecbch, khi c\u1eadp nh\u1eadt t\u00ecnh tr\u1ea1ng ti\u1ebfp nh\u1eadn (\u0110\u00e3 ti\u1ebfp nh\u1eadn ho\u1eb7c CSM tr\u1ea3 l\u1ea1i ONB) th\u00ec h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng ti\u1ebfp nh\u1eadn\/tr\u1ea3 l\u1ea1i ONB tr\u00ean KH ch\u0103m s\u00f3c t\u01b0\u01a1ng \u1ee9ng<\/em>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
1. T\u1ed5ng quan Sau khi thay \u0111\u1ed5i CCTC,\u00a0\u0111\u1ed9i ng\u0169 CSM\u00a0c\u00f3\u00a0thay \u0111\u1ed5i v\u1ec1 quy tr\u00ecnh ch\u0103m s\u00f3c c\u1ee7a CSM VIP, do \u0111\u00f3,\u00a0CRM MISA\u00a0\u0111\u00e3 x\u00e2y d\u1ef1ng c\u00f4ng c\u1ee5 t\u1ea1o ra m\u1ed9t\u00a0danh s\u00e1ch kh\u00e1ch h\u00e0ng c\u1ea7n ch\u0103m s\u00f3c trong k\u1ef3. M\u1ee5c \u0111\u00edch:\u00a0Danh s\u00e1ch n\u00e0y\u00a0gi\u00fap CSM bi\u1ebft r\u00f5 kh\u00e1ch h\u00e0ng n\u00e0o c\u1ea7n \u01b0u ti\u00ean…<\/p>\n","protected":false},"author":103,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[31],"ht-kb-tag":[],"class_list":["post-28399","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-amis-crm-misa"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/28399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/103"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=28399"}],"version-history":[{"count":3,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/28399\/revisions"}],"predecessor-version":[{"id":28547,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/28399\/revisions\/28547"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=28399"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=28399"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=28399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/h3>\n

B\u01b0\u1edbc 2: Ch\u0103m s\u00f3c theo danh s\u00e1ch kh\u00e1ch h\u00e0ng c\u1ea7n ch\u0103m s\u00f3c trong k\u1ef3<\/h4>\n