{"id":28395,"date":"2026-06-19T02:42:16","date_gmt":"2026-06-19T02:42:16","guid":{"rendered":"\/misa-store\/?post_type=ht_kb&p=28395"},"modified":"2026-06-19T04:17:16","modified_gmt":"2026-06-19T04:17:16","slug":"huong-dan-xem-thong-ke-nhanh-chien-dich-cham-soc-ngoai-danh-sach-chien-dich-cham-soc","status":"publish","type":"ht_kb","link":"\/misa-store\/knowledge-base\/huong-dan-xem-thong-ke-nhanh-chien-dich-cham-soc-ngoai-danh-sach-chien-dich-cham-soc\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn xem Th\u1ed1ng k\u00ea nhanh chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c (ngo\u00e0i danh s\u00e1ch chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c)"},"content":{"rendered":"

1. T\u1ed5ng quan<\/h3>\n
T\u00e0i li\u1ec7u n\u00e0y gi\u00fap anh\/ch\u1ecb n\u1eafm b\u1eaft c\u00e1ch theo d\u00f5i c\u00e1c bi\u1ec3u \u0111\u1ed3 th\u1ed1ng k\u00ea t\u00ecnh tr\u1ea1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i chi ti\u1ebft theo t\u1eebng quy tr\u00ecnh nghi\u1ec7p v\u1ee5 m\u1edbi (Sau \u0111\u00e0o t\u1ea1o, Giai \u0111o\u1ea1n \u0111\u1ea7u, \u0110\u1ecbnh k\u1ef3, Ng\u1eebng s\u1eed d\u1ee5ng). Th\u00f4ng qua h\u1ec7 th\u1ed1ng bi\u1ec3u \u0111\u1ed3 n\u00e0y, qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 nhanh \u201cs\u1ee9c kh\u1ecfe\u201d c\u1ee7a t\u1eebng quy tr\u00ecnh, nh\u1eadn di\u1ec7n c\u00e1c \u0111i\u1ec3m ngh\u1ebdn ho\u1eb7c c\u00e1c kh\u00e1ch h\u00e0ng c\u00f3 nguy c\u01a1 r\u1eddi b\u1ecf \u0111\u1ec3 c\u00f3 ch\u1ec9 \u0111\u1ea1o k\u1ecbp th\u1eddi.<\/p>\n
N\u1ed9i dung h\u01b0\u1edbng d\u1eabn bao g\u1ed3m:<\/strong><\/p>\n
\n
C\u00e1ch xem c\u00e1c bi\u1ec3u \u0111\u1ed3 th\u1ed1ng k\u00ea cho t\u1eebng lo\u1ea1i h\u00ecnh ch\u0103m s\u00f3c c\u1ee5 th\u1ec3.<\/li>\n
Gi\u1ea3i th\u00edch c\u00e1c ch\u1ec9 s\u1ed1 c\u1ed1t l\u00f5i trong t\u1eebng bi\u1ec3u \u0111\u1ed3.<\/li>\n<\/ul>\n
\u0110\u1ed1i t\u01b0\u1ee3ng \u00e1p d\u1ee5ng:<\/strong>\u00a0Qu\u1ea3n l\u00fd CSM, Nh\u00e2n vi\u00ean CSM.<\/p>\n
2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/h3>\n
B\u01b0\u1edbc 1: Xem th\u1ed1ng k\u00ea nhanh tr\u00ean ph\u00e2n h\u1ec7 Chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c<\/h4>\n
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Anh\/ch\u1ecb truy c\u1eadp ph\u00e2n h\u1ec7\u00a0Chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c<\/strong>, ch\u1ecdn\u00a0Th\u1ed1ng k\u00ea nhanh<\/strong>.<\/li>\n<\/ul>\n
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$\"\"$ <\/figure>\n<\/div>\n
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Sau \u0111\u00f3, anh\/ch\u1ecb ch\u1ecdn xem\u00a0Theo vai tr\u00f2 CSM\u00a0<\/strong>v\u00e0 thi\u1ebft l\u1eadp b\u1ed9 l\u1ecdc l\u1ea5y l\u00ean b\u00e1o c\u00e1o r\u1ed3i nh\u1ea5n\u00a0L\u1ea5y d\u1eef li\u1ec7u<\/strong>:\n
\n
D\u1eef li\u1ec7u: c\u00f3 th\u1ec3 ch\u1ecdn xem theo\n
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C\u1ee7a t\u00f4i.<\/li>\n
Nh\u00f3m c\u1ee7a t\u00f4i.<\/li>\n
C\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c.<\/li>\n<\/ul>\n<\/li>\n
S\u1ea3n ph\u1ea9m, Lo\u1ea1i thu\u00ea bao v\u00e0 Th\u1ebb: c\u00f3 th\u1ec3 ch\u1ecdn 1 ho\u1eb7c nhi\u1ec1u gi\u00e1 tr\u1ecb ho\u1eb7c c\u00f3 th\u1ec3 b\u1ecf tr\u1ed1ng.<\/li>\n
Th\u1eddi gian: c\u00f3 th\u1ec3 t\u00f9y ch\u1ecdn th\u1eddi gian.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
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$\"\"$ <\/figure>\n<\/div>\n
B\u01b0\u1edbc 2:\u00a0Xem th\u1ed1ng k\u00ea quy tr\u00ecnh ch\u0103m s\u00f3c giai \u0111o\u1ea1n \u0111\u1ea7u<\/strong><\/h4>\n
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H\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb c\u00e1c b\u00e1o c\u00e1o theo tham s\u1ed1 \u0111\u00e3 ch\u1ecdn.<\/li>\n<\/ul>\n
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$\"\"$ <\/figure>\n<\/div>\n
1. B\u00e1o c\u00e1o Ch\u0103m s\u00f3c giai \u0111o\u1ea1n \u0111\u1ea7u<\/h5>\n
\n\n\n\n\n\n\n\n\n\n
Ch\u1ec9 s\u1ed1<\/th>\n \u0110i\u1ec1u ki\u1ec7n<\/th>\n<\/tr>\n<\/thead>\n
S\u1ed1 KH c\u1ea7n ch\u0103m s\u00f3c<\/td>\n Th\u1ebb c\u00f3 lo\u1ea1i ch\u0103m s\u00f3c = Giai \u0111o\u1ea1n \u0111\u1ea7u<\/td>\n<\/tr>\n
S\u1ed1 KH ch\u01b0a ch\u0103m s\u00f3c<\/td>\n T\u00ecnh tr\u1ea1ng ch\u0103m s\u00f3c = Ch\u01b0a ch\u0103m s\u00f3c<\/td>\n<\/tr>\n
S\u1ed1 KH qu\u00e1 h\u1ea1n ch\u0103m s\u00f3c<\/td>\n Ch\u01b0a ch\u0103m s\u00f3c, v\u00e0 Ng\u00e0y hi\u1ec7n t\u1ea1i \u2013 Ng\u00e0y t\u1ea1o th\u1ebb > 7 ng\u00e0y<\/td>\n<\/tr>\n
T\u00ecnh tr\u1ea1ng s\u1eed d\u1ee5ng MISA<\/td>\n \u0110ang s\u1eed d\u1ee5ng \/ Ng\u1eebng s\u1eed d\u1ee5ng \/ Ch\u01b0a s\u1eed d\u1ee5ng<\/td>\n<\/tr>\n
Tr\u1ea1ng th\u00e1i s\u1eed d\u1ee5ng AI<\/td>\n C\u1ea3nh b\u00e1o r\u1ee7i ro \/ \u0110ang s\u1eed d\u1ee5ng \/ Kh\u00f4ng \u0111\u1ee7 th\u00f4ng tin d\u1ef1 b\u00e1o<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n
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$\"\"$ <\/figure>\n<\/div>\n
2. B\u00e1o c\u00e1o Ch\u0103m s\u00f3c \u0111\u1ecbnh k\u1ef3<\/h5>\n
\n\n\n\n\n\n\n\n\n\n\n
Ch\u1ec9 s\u1ed1<\/th>\n \u0110i\u1ec1u ki\u1ec7n<\/th>\n<\/tr>\n<\/thead>\n
S\u1ed1 KH c\u1ea7n ch\u0103m s\u00f3c<\/td>\n Th\u1ebb c\u00f3 lo\u1ea1i ch\u0103m s\u00f3c = \u0110\u1ecbnh k\u1ef3<\/td>\n<\/tr>\n
S\u1ed1 KH ch\u01b0a ch\u0103m s\u00f3c<\/td>\n T\u00ecnh tr\u1ea1ng ch\u0103m s\u00f3c = Ch\u01b0a ch\u0103m s\u00f3c<\/td>\n<\/tr>\n
S\u1ed1 KH qu\u00e1 h\u1ea1n ch\u0103m s\u00f3c<\/td>\n Ch\u01b0a ch\u0103m s\u00f3c, v\u00e0 Ng\u00e0y hi\u1ec7n t\u1ea1i \u2013 Ng\u00e0y t\u1ea1o th\u1ebb > 30 ng\u00e0y<\/td>\n<\/tr>\n
T\u00ecnh tr\u1ea1ng s\u1eed d\u1ee5ng MISA<\/td>\n \u0110ang s\u1eed d\u1ee5ng \/ Ng\u1eebng s\u1eed d\u1ee5ng \/ Ch\u01b0a s\u1eed d\u1ee5ng<\/td>\n<\/tr>\n
Tr\u1ea1ng th\u00e1i s\u1eed d\u1ee5ng AI<\/td>\n C\u1ea3nh b\u00e1o r\u1ee7i ro \/ \u0110ang s\u1eed d\u1ee5ng \/ Kh\u00f4ng \u0111\u1ee7 th\u00f4ng tin d\u1ef1 b\u00e1o<\/td>\n<\/tr>\n
AI d\u1ef1 b\u00e1o r\u1eddi b\u1ecf s\u1edbm<\/td>\n C\u1ea3nh b\u00e1o r\u1ee7i ro \/ \u0110ang s\u1eed d\u1ee5ng \/ Kh\u00f4ng \u0111\u1ee7 th\u00f4ng tin d\u1ef1 b\u00e1o<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n
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$\"\"$ <\/figure>\n<\/div>\n
3. B\u00e1o c\u00e1o Ch\u0103m s\u00f3c sau \u0111\u00e0o t\u1ea1o<\/h5>\n
\n\n\n\n\n\n\n\n\n
Ch\u1ec9 s\u1ed1<\/th>\n \u0110i\u1ec1u ki\u1ec7n<\/th>\n<\/tr>\n<\/thead>\n
S\u1ed1 KH c\u1ea7n ch\u0103m s\u00f3c<\/td>\n Th\u1ebb c\u00f3 lo\u1ea1i ch\u0103m s\u00f3c = Sau \u0111\u00e0o t\u1ea1o<\/td>\n<\/tr>\n
S\u1ed1 KH ch\u01b0a ch\u0103m s\u00f3c<\/td>\n T\u00ecnh tr\u1ea1ng ch\u0103m s\u00f3c = Ch\u01b0a ch\u0103m s\u00f3c<\/td>\n<\/tr>\n
S\u1ed1 KH tr\u1ea3 l\u1ea1i ONB<\/td>\n T\u00ecnh tr\u1ea1ng ti\u1ebfp nh\u1eadn = CSM tr\u1ea3 l\u1ea1i ONB<\/td>\n<\/tr>\n
S\u1ed1 KH qu\u00e1 h\u1ea1n \u2265 3 ng\u00e0y<\/td>\n T\u00ecnh tr\u1ea1ng ti\u1ebfp nh\u1eadn = ONB \u0111\u00e3 chuy\u1ec3n CSM, v\u00e0 Ng\u00e0y hi\u1ec7n t\u1ea1i \u2013 Ng\u00e0y chuy\u1ec3n CSM > 3 ng\u00e0y<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n
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$\"\"$ <\/figure>\n<\/div>\n
4. B\u00e1o c\u00e1o Ch\u0103m s\u00f3c NPS<\/h5>\n
\n\n\n\n\n\n\n
Ch\u1ec9 s\u1ed1<\/th>\n \u0110i\u1ec1u ki\u1ec7n<\/th>\n<\/tr>\n<\/thead>\n
S\u1ed1 KH c\u1ea7n ch\u0103m s\u00f3c<\/td>\n Th\u1ebb c\u00f3 lo\u1ea1i ch\u0103m s\u00f3c = NPS<\/td>\n<\/tr>\n
S\u1ed1 KH ch\u01b0a ch\u0103m s\u00f3c<\/td>\n T\u00ecnh tr\u1ea1ng ch\u0103m s\u00f3c = Ch\u01b0a ch\u0103m s\u00f3c<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n
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$\"\"$ <\/figure>\n<\/div>\n
5. B\u00e1o c\u00e1o Ch\u0103m s\u00f3c ng\u01b0ng s\u1eed d\u1ee5ng<\/h5>\n
\n\n\n\n\n\n\n\n\n\n\n\n
Ch\u1ec9 s\u1ed1<\/th>\n \u0110i\u1ec1u ki\u1ec7n<\/th>\n<\/tr>\n<\/thead>\n
S\u1ed1 KH c\u1ea7n ch\u0103m s\u00f3c<\/td>\n Th\u1ebb c\u00f3 lo\u1ea1i ch\u0103m s\u00f3c = \u00cdt\/Ng\u1eebng s\u1eed d\u1ee5ng<\/td>\n<\/tr>\n
S\u1ed1 KH ch\u01b0a ch\u0103m s\u00f3c<\/td>\n T\u00ecnh tr\u1ea1ng ch\u0103m s\u00f3c = Ch\u01b0a ch\u0103m s\u00f3c<\/td>\n<\/tr>\n
S\u1ed1 KH qu\u00e1 h\u1ea1n ch\u0103m s\u00f3c<\/td>\n Ch\u01b0a ch\u0103m s\u00f3c, v\u00e0 Ng\u00e0y hi\u1ec7n t\u1ea1i \u2013 Ng\u00e0y t\u1ea1o th\u1ebb > 3 ng\u00e0y<\/td>\n<\/tr>\n
C\u1ea3nh b\u00e1o r\u1eddi b\u1ecf s\u1edbm<\/td>\n AI d\u1ef1 b\u00e1o r\u1eddi b\u1ecf s\u1edbm = C\u1ea3nh b\u00e1o r\u1ee7i ro<\/td>\n<\/tr>\n
M\u1ee9c \u0111\u1ed9 tin c\u1eady > 70%<\/td>\n \u0110\u1ed9 tin c\u1eady d\u1ef1 b\u00e1o > 70%<\/td>\n<\/tr>\n
M\u1ee9c \u0111\u1ed9 tin c\u1eady 50\u201370%<\/td>\n \u0110\u1ed9 tin c\u1eady d\u1ef1 b\u00e1o 50% \u2264 x < 70%<\/td>\n<\/tr>\n
M\u1ee9c \u0111\u1ed9 tin c\u1eady < 50%<\/td>\n \u0110\u1ed9 tin c\u1eady d\u1ef1 b\u00e1o < 50%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n
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$\"\"$ <\/figure>\n<\/div>\n
6. B\u00e1o c\u00e1o Ch\u0103m s\u00f3c tr\u01b0\u1edbc k\u1ef3 gia h\u1ea1n<\/h5>\n
\n\n\n\n\n\n\n\n\n
Ch\u1ec9 s\u1ed1<\/th>\n \u0110i\u1ec1u ki\u1ec7n<\/th>\n<\/tr>\n<\/thead>\n
S\u1ed1 KH qu\u00e1 h\u1ea1n ch\u0103m s\u00f3c<\/td>\n Th\u1ebb c\u00f3 lo\u1ea1i ch\u0103m s\u00f3c = Review tr\u01b0\u1edbc h\u1ea1n, Ch\u01b0a ch\u0103m s\u00f3c, v\u00e0 Ng\u00e0y hi\u1ec7n t\u1ea1i \u2013 Ng\u00e0y t\u1ea1o th\u1ebb > 30 ng\u00e0y<\/td>\n<\/tr>\n
Ch\u01b0a gia h\u1ea1n<\/td>\n Tr\u1ea1ng th\u00e1i d\u1ef1 ki\u1ebfn gia h\u1ea1n = Ch\u01b0a gia h\u1ea1n<\/td>\n<\/tr>\n
\u0110\u1ed3ng \u00fd gia h\u1ea1n<\/td>\n Tr\u1ea1ng th\u00e1i d\u1ef1 ki\u1ebfn gia h\u1ea1n = \u0110\u1ed3ng \u00fd gia h\u1ea1n<\/td>\n<\/tr>\n
Kh\u00f4ng gia h\u1ea1n<\/td>\n Tr\u1ea1ng th\u00e1i d\u1ef1 ki\u1ebfn gia h\u1ea1n = Kh\u00f4ng gia h\u1ea1n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n
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$\"\"$ <\/figure>\n<\/div>\n
7. B\u00e1o c\u00e1o Ch\u0103m s\u00f3c gia h\u1ea1n<\/h5>\n
\n\n\n\n\n\n\n\n\n\n\n
Ch\u1ec9 s\u1ed1<\/th>\n \u0110i\u1ec1u ki\u1ec7n<\/th>\n<\/tr>\n<\/thead>\n
S\u1ed1 KH c\u1ea7n ch\u0103m s\u00f3c<\/td>\n Th\u1ebb c\u00f3 lo\u1ea1i ch\u0103m s\u00f3c = Gia h\u1ea1n<\/td>\n<\/tr>\n
S\u1ed1 KH ch\u01b0a ch\u0103m s\u00f3c<\/td>\n T\u00ecnh tr\u1ea1ng ch\u0103m s\u00f3c = Ch\u01b0a ch\u0103m s\u00f3c<\/td>\n<\/tr>\n
S\u1ed1 KH qu\u00e1 h\u1ea1n ch\u0103m s\u00f3c<\/td>\n Ch\u01b0a ch\u0103m s\u00f3c, v\u00e0 Ng\u00e0y hi\u1ec7n t\u1ea1i \u2013 Ng\u00e0y t\u1ea1o th\u1ebb > 7 ng\u00e0y<\/td>\n<\/tr>\n
S\u1ed1 KH gia h\u1ea1n<\/td>\n T\u00ecnh tr\u1ea1ng gia h\u1ea1n = \u0110\u1ed3ng \u00fd gia h\u1ea1n<\/td>\n<\/tr>\n
S\u1ed1 KH r\u1eddi b\u1ecf<\/td>\n T\u00ecnh tr\u1ea1ng gia h\u1ea1n = Kh\u00f4ng gia h\u1ea1n<\/td>\n<\/tr>\n
L\u00fd do r\u1eddi b\u1ecf<\/td>\n Th\u1ed1ng k\u00ea s\u1ed1 l\u01b0\u1ee3ng v\u00e0 t\u1ef7 l\u1ec7 theo t\u1eebng l\u00fd do kh\u00f4ng gia h\u1ea1n. M\u1eb7c \u0111\u1ecbnh hi\u1ec3n th\u1ecb Top 5 l\u00fd do cao nh\u1ea5t. Nh\u1ea5n\u00a0Xem c\u00e1c l\u00fd do kh\u00e1c<\/strong>\u00a0\u0111\u1ec3 xem th\u00eam,\u00a0\u1ea8n b\u1edbt<\/strong>\u00a0\u0111\u1ec3 thu g\u1ecdn.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n
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$\"\"$ <\/figure>\n<\/div>\n
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$\"\"$ <\/figure>\n<\/div>\n
3. L\u01b0u \u00fd<\/h3>\n
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S\u1ed1 li\u1ec7u c\u1eadp nh\u1eadt\u00a0theo th\u1eddi gian th\u1ef1c<\/strong>\u00a0khi nh\u00e2n vi\u00ean c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i th\u1ebb.<\/li>\n
Ch\u1ec9 th\u1ed1ng k\u00ea c\u00e1c th\u1ebb ch\u0103m s\u00f3c thu\u1ed9c chi\u1ebfn d\u1ecbch\u00a0th\u1ecfa m\u00e3n b\u1ed9 l\u1ecdc<\/strong>\u00a0\u0111ang \u00e1p d\u1ee5ng.<\/li>\n
Th\u1ebb b\u1ecb\u00a0x\u00f3a<\/strong>\u00a0ho\u1eb7c\u00a0b\u1ecf theo d\u00f5i<\/strong>\u00a0kh\u00f4ng \u0111\u01b0\u1ee3c t\u00ednh v\u00e0o th\u1ed1ng k\u00ea.<\/li>\n
Th\u1ebb\u00a0t\u1ea1o tay<\/strong>\u00a0cho ch\u1ecdn chi\u1ebfn d\u1ecbch v\u1eabn \u0111\u01b0\u1ee3c t\u00ednh b\u00ecnh th\u01b0\u1eddng.<\/li>\n
Th\u1ebb c\u00f3 nhi\u1ec1u lo\u1ea1i ch\u0103m s\u00f3c s\u1ebd xu\u1ea5t hi\u1ec7n \u1edf t\u1ea5t c\u1ea3 c\u00e1c bi\u1ec3u \u0111\u1ed3 t\u01b0\u01a1ng \u1ee9ng.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
1. T\u1ed5ng quan T\u00e0i li\u1ec7u n\u00e0y gi\u00fap anh\/ch\u1ecb n\u1eafm b\u1eaft c\u00e1ch theo d\u00f5i c\u00e1c bi\u1ec3u \u0111\u1ed3 th\u1ed1ng k\u00ea t\u00ecnh tr\u1ea1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i chi ti\u1ebft theo t\u1eebng quy tr\u00ecnh nghi\u1ec7p v\u1ee5 m\u1edbi (Sau \u0111\u00e0o t\u1ea1o, Giai \u0111o\u1ea1n \u0111\u1ea7u, \u0110\u1ecbnh k\u1ef3, Ng\u1eebng s\u1eed d\u1ee5ng). Th\u00f4ng qua h\u1ec7…<\/p>\n","protected":false},"author":103,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[31],"ht-kb-tag":[],"class_list":["post-28395","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-amis-crm-misa"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/28395","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/103"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=28395"}],"version-history":[{"count":3,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/28395\/revisions"}],"predecessor-version":[{"id":28527,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/28395\/revisions\/28527"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=28395"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=28395"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=28395"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}