{"id":28391,"date":"2026-06-19T02:41:45","date_gmt":"2026-06-19T02:41:45","guid":{"rendered":"\/misa-store\/?post_type=ht_kb&#038;p=28391"},"modified":"2026-06-19T04:13:08","modified_gmt":"2026-06-19T04:13:08","slug":"huong-dan-xem-va-quan-ly-nhat-ky-lien-he-khach-hang","status":"publish","type":"ht_kb","link":"\/misa-store\/knowledge-base\/huong-dan-xem-va-quan-ly-nhat-ky-lien-he-khach-hang\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn Xem v\u00e0 Qu\u1ea3n l\u00fd nh\u1eadt k\u00fd li\u00ean h\u1ec7 kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<h3 id=\"1-tong-quan\" class=\"wp-block-heading\">1. T\u1ed5ng quan<\/h3>\n<p>T\u00ednh n\u0103ng n\u00e0y gi\u00fap anh\/ch\u1ecb theo d\u00f5i l\u1ecbch s\u1eed thay \u0111\u1ed5i v\u00e0 ki\u1ec3m so\u00e1t tr\u1ea1ng th\u00e1i c\u1ee7a c\u00e1c li\u00ean h\u1ec7 trong danh s\u00e1ch kh\u00e1ch h\u00e0ng. Thay v\u00ec x\u00f3a ho\u00e0n to\u00e0n d\u1eef li\u1ec7u, anh\/ch\u1ecb c\u00f3 th\u1ec3 chuy\u1ec3n li\u00ean h\u1ec7 sang tr\u1ea1ng th\u00e1i\u00a0<strong>Ng\u1eebng theo d\u00f5i<\/strong>\u00a0\u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh to\u00e0n v\u1eb9n d\u1eef li\u1ec7u v\u00e0 d\u1ec5 d\u00e0ng truy xu\u1ea5t l\u1ea1i khi c\u1ea7n thi\u1ebft.<\/p>\n<p><strong>N\u1ed9i dung b\u00e0i vi\u1ebft bao g\u1ed3m:<\/strong><\/p>\n<ul class=\"wp-block-list\">\n<li>C\u00e1ch xem nh\u1eadt k\u00fd thao t\u00e1c li\u00ean h\u1ec7.<\/li>\n<li>C\u00e1ch thay \u0111\u1ed5i tr\u1ea1ng th\u00e1i li\u00ean h\u1ec7 (Ng\u1eebng theo d\u00f5i\/Theo d\u00f5i).<\/li>\n<\/ul>\n<p><strong>\u0110\u1ed1i t\u01b0\u1ee3ng \u00e1p d\u1ee5ng:<\/strong>\u00a0Nh\u00e2n vi\u00ean kinh doanh, Qu\u1ea3n l\u00fd kinh doanh.<\/p>\n<h3 id=\"2-huong-dan-thuc-hien\" class=\"wp-block-heading\">2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/h3>\n<h4 id=\"2-1-xem-nhat-ky-thay-doi-lien-he\" class=\"wp-block-heading\">2.1. Xem nh\u1eadt k\u00fd thay \u0111\u1ed5i li\u00ean h\u1ec7<\/h4>\n<p>\u0110\u1ec3 ki\u1ec3m tra l\u1ecbch s\u1eed th\u00eam m\u1edbi ho\u1eb7c thay \u0111\u1ed5i tr\u1ea1ng th\u00e1i c\u1ee7a c\u00e1c li\u00ean h\u1ec7, anh\/ch\u1ecb th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc sau:<\/p>\n<ul class=\"wp-block-list\">\n<li>Tr\u00ean ph\u00e2n h\u1ec7\u00a0<strong>Kh\u00e1ch h\u00e0ng<\/strong>, anh\/ch\u1ecb ch\u1ecdn kh\u00e1ch h\u00e0ng c\u1ea7n xem nh\u1eadt k\u00fd thay \u0111\u1ed5i li\u00ean h\u1ec7.<\/li>\n<\/ul>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" class=\"aligncenter wp-image-28475 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/06\/16.5.jpg\" alt=\"\" width=\"1920\" height=\"952\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/06\/16.5.jpg 1920w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.5-300x149.jpg 300w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.5-1024x508.jpg 1024w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.5-768x381.jpg 768w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.5-50x25.jpg 50w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.5-1536x762.jpg 1536w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.5-60x30.jpg 60w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.5-100x50.jpg 100w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n<\/div>\n<ul class=\"wp-block-list\">\n<li>Tr\u00ean m\u00e0n h\u00ecnh chi ti\u1ebft, t\u1ea1i tab\u00a0<strong>Li\u00ean h\u1ec7<\/strong>, anh\/ch\u1ecb nh\u1ea5n v\u00e0o n\u00fat\u00a0<strong>Nh\u1eadt k\u00fd<\/strong>\u00a0<strong>li\u00ean h\u1ec7<\/strong>\u00a0\u0111\u1ec3 ki\u1ec3m tra danh s\u00e1ch nh\u1eadt k\u00fd hi\u1ec3n th\u1ecb tr\u00ean popup theo th\u1ee9 t\u1ef1 th\u1eddi gian m\u1edbi nh\u1ea5t.<\/li>\n<\/ul>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" class=\"aligncenter wp-image-28479 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/06\/16.6.jpg\" alt=\"\" width=\"1920\" height=\"627\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/06\/16.6.jpg 1920w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.6-300x98.jpg 300w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.6-1024x334.jpg 1024w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.6-768x251.jpg 768w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.6-50x16.jpg 50w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.6-1536x502.jpg 1536w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.6-60x20.jpg 60w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.6-100x33.jpg 100w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n<\/div>\n<h4 id=\"2-2-thay-doi-trang-thai-lien-he-ngung-theo-doi-theo-doi\" class=\"wp-block-heading\">2.2.\u00a0<strong>Thay \u0111\u1ed5i tr\u1ea1ng th\u00e1i li\u00ean h\u1ec7 (Ng\u1eebng theo d\u00f5i\/Theo d\u00f5i)<\/strong><\/h4>\n<p>Thay v\u00ec x\u00f3a li\u00ean h\u1ec7, anh\/ch\u1ecb th\u1ef1c hi\u1ec7n chuy\u1ec3n tr\u1ea1ng th\u00e1i \u0111\u1ec3 l\u01b0u v\u1ebft d\u1eef li\u1ec7u, th\u1ef1c hi\u1ec7n theo c\u00e1c b\u01b0\u1edbc sau:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Ng\u1eebng theo d\u00f5i:\u00a0<\/strong>T\u1ea1i danh s\u00e1ch li\u00ean h\u1ec7, hover v\u00e0o d\u00f2ng li\u00ean h\u1ec7 c\u1ea7n thay \u0111\u1ed5i tr\u1ea1ng th\u00e1i =&gt; Nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng\u00a0<strong>Ng\u1eebng theo d\u00f5i<\/strong>\u00a0\u1edf cu\u1ed1i d\u00f2ng \u0111\u1ec3 chuy\u1ec3n li\u00ean h\u1ec7 sang tr\u1ea1ng th\u00e1i ng\u1eebng theo d\u00f5i. Anh\/ch\u1ecb c\u00f3 th\u1ec3 theo d\u00f5i nh\u1eadt k\u00fd t\u1ea1i n\u00fat\u00a0<strong>Nh\u1eadt k\u00fd li\u00ean h\u1ec7<\/strong>.<\/li>\n<\/ul>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" class=\"aligncenter wp-image-28481 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/06\/16.7.jpg\" alt=\"\" width=\"1920\" height=\"594\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/06\/16.7.jpg 1920w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.7-300x93.jpg 300w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.7-1024x317.jpg 1024w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.7-768x238.jpg 768w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.7-50x15.jpg 50w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.7-1536x475.jpg 1536w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.7-60x19.jpg 60w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.7-100x31.jpg 100w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n<\/div>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" class=\"aligncenter wp-image-28487 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/06\/16.9.jpg\" alt=\"\" width=\"707\" height=\"278\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/06\/16.9.jpg 707w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.9-300x118.jpg 300w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.9-50x20.jpg 50w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.9-60x24.jpg 60w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.9-100x39.jpg 100w\" sizes=\"(max-width: 707px) 100vw, 707px\" \/><\/figure>\n<\/div>\n<ul class=\"wp-block-list\">\n<li><strong>Theo d\u00f5i:\u00a0<\/strong>Tr\u01b0\u1eddng h\u1ee3p c\u1ea7n theo d\u00f5i l\u1ea1i li\u00ean h\u1ec7:\n<ul class=\"wp-block-list\">\n<li>Anh\/ch\u1ecb tick ch\u1ecdn\u00a0<strong>Hi\u1ec3n th\u1ecb li\u00ean h\u1ec7 ng\u1eebng theo d\u00f5i<\/strong>\u00a0=&gt; H\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb \u0111\u1ea7y \u0111\u1ee7 danh s\u00e1ch c\u00e1c li\u00ean h\u1ec7 hi\u1ec7n c\u00f3.<\/li>\n<li>Anh\/ch\u1ecb hover v\u00e0o d\u00f2ng li\u00ean h\u1ec7 c\u1ea7n theo d\u00f5i l\u1ea1i =&gt; Nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng\u00a0<strong>Theo d\u00f5i\u00a0<\/strong>\u1edf cu\u1ed1i d\u00f2ng \u0111\u1ec3 chuy\u1ec3n li\u00ean h\u1ec7 sang tr\u1ea1ng th\u00e1i theo d\u00f5i.<\/li>\n<li>Anh\/ch\u1ecb c\u00f3 th\u1ec3 theo d\u00f5i nh\u1eadt k\u00fd t\u1ea1i n\u00fat\u00a0<strong>Nh\u1eadt k\u00fd li\u00ean h\u1ec7<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" class=\"aligncenter wp-image-28497 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/06\/16.11.jpg\" alt=\"\" width=\"1920\" height=\"613\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/06\/16.11.jpg 1920w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.11-300x96.jpg 300w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.11-1024x327.jpg 1024w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.11-768x245.jpg 768w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.11-50x16.jpg 50w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.11-1536x490.jpg 1536w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.11-60x19.jpg 60w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.11-100x32.jpg 100w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n<\/div>\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" class=\"aligncenter wp-image-28489 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/06\/16.10.jpg\" alt=\"\" width=\"707\" height=\"341\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/06\/16.10.jpg 707w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.10-300x145.jpg 300w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.10-50x24.jpg 50w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.10-60x29.jpg 60w, \/misa-store\/wp-content\/uploads\/2026\/06\/16.10-100x48.jpg 100w\" sizes=\"(max-width: 707px) 100vw, 707px\" \/><\/figure>\n<\/div>\n<p>Ch\u00fac anh\/ch\u1ecb th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan T\u00ednh n\u0103ng n\u00e0y gi\u00fap anh\/ch\u1ecb theo d\u00f5i l\u1ecbch s\u1eed thay \u0111\u1ed5i v\u00e0 ki\u1ec3m so\u00e1t tr\u1ea1ng th\u00e1i c\u1ee7a c\u00e1c li\u00ean h\u1ec7 trong danh s\u00e1ch kh\u00e1ch h\u00e0ng. Thay v\u00ec x\u00f3a ho\u00e0n to\u00e0n d\u1eef li\u1ec7u, anh\/ch\u1ecb c\u00f3 th\u1ec3 chuy\u1ec3n li\u00ean h\u1ec7 sang tr\u1ea1ng th\u00e1i\u00a0Ng\u1eebng theo d\u00f5i\u00a0\u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh to\u00e0n&#8230;<\/p>\n","protected":false},"author":103,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[31],"ht-kb-tag":[],"class_list":["post-28391","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-amis-crm-misa"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/28391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/103"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=28391"}],"version-history":[{"count":3,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/28391\/revisions"}],"predecessor-version":[{"id":28499,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/28391\/revisions\/28499"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=28391"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=28391"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=28391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}