{"id":27427,"date":"2026-05-06T03:05:35","date_gmt":"2026-05-06T03:05:35","guid":{"rendered":"\/misa-store\/?post_type=ht_kb&#038;p=27427"},"modified":"2026-05-07T03:02:08","modified_gmt":"2026-05-07T03:02:08","slug":"muc-do-tu-tin-va-ly-do-canh-bao-cho-trang-thai-canh-bai-ai-hien-tai-tren-danh-sach-khach-hang-cham-soc","status":"publish","type":"ht_kb","link":"\/misa-store\/knowledge-base\/muc-do-tu-tin-va-ly-do-canh-bao-cho-trang-thai-canh-bai-ai-hien-tai-tren-danh-sach-khach-hang-cham-soc\/","title":{"rendered":"[CRM MISA] M\u1ee9c \u0111\u1ed9 t\u1ef1 tin v\u00e0 L\u00fd do c\u1ea3nh b\u00e1o cho Tr\u1ea1ng th\u00e1i c\u1ea3nh b\u00e1o AI hi\u1ec7n t\u1ea1i tr\u00ean danh s\u00e1ch kh\u00e1ch h\u00e0ng ch\u0103m s\u00f3c"},"content":{"rendered":"<h3 id=\"i.tong-quan\"><strong>I. T\u1ed5ng quan<\/strong><\/h3>\n<ul>\n<li>Anh\/ch\u1ecb s\u1eed d\u1ee5ng ph\u00e2n h\u1ec7 <strong>Chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c<\/strong> v\u00e0 <strong>KH ch\u0103m s\u00f3c <\/strong>c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng xem nhanh <em><strong>m\u1ee9c \u0111\u1ed9 t\u1ef1 tin v\u00e0 l\u00fd do c\u1ea3nh b\u00e1o do AI<\/strong><strong> \u0111\u01b0a ra<\/strong><\/em> cho t\u1eebng kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>M\u1ee5c \u0111\u00edch<\/strong>:\n<ul>\n<li>Gi\u00fap \u01b0u ti\u00ean ch\u0103m s\u00f3c hi\u1ec7u qu\u1ea3.<\/li>\n<li>Cung c\u1ea5p th\u00f4ng tin \u0111\u1ed9 tin c\u1eady c\u1ea3nh b\u00e1o hi\u1ec7n t\u1ea1i, l\u00fd do c\u1ee5 th\u1ec3 k\u00e8m theo, h\u1ed7 tr\u1ee3 anh\/ch\u1ecb nh\u1eadn di\u1ec7n nh\u00f3m nguy c\u01a1 cao v\u00e0 x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n x\u1eed l\u00fd ph\u00f9 h\u1ee3p.<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u0110\u1ed1i t\u01b0\u1ee3ng s\u1eed<\/strong> <strong>d\u1ee5ng<\/strong>: nh\u00e2n vi\u00ean ONB, CSM, c\u00e1c nh\u00e2n s\u1ef1 qu\u1ea3n l\u00fd v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng li\u00ean quan \u0111\u1ebfn danh s\u00e1ch kh\u00e1ch h\u00e0ng ch\u0103m s\u00f3c.<\/li>\n<li>N\u1ed9i dung b\u00e0i vi\u1ebft bao g\u1ed3m:\n<ul>\n<li>Ki\u1ec3m tra \u0111\u1ed9 tin c\u1eady v\u00e0 l\u00fd do AI d\u1ef1 b\u00e1o r\u1eddi b\u1ecf s\u1edbm c\u1ee7a Kh\u00e1ch h\u00e0ng tr\u00ean ph\u00e2n h\u1ec7 <strong>KH ch\u0103m s\u00f3c\u00a0<\/strong>v\u00e0\u00a0<strong>Chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 id=\"ii.huong-dan-thuc-hien\"><strong>II. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n<h4><strong>B\u01b0\u1edbc 1: <\/strong>Ki\u1ec3m tra \u0111\u1ed9 tin c\u1eady v\u00e0 l\u00fd do AI d\u1ef1 b\u00e1o r\u1eddi b\u1ecf s\u1edbm tr\u00ean ph\u00e2n h\u1ec7 <strong>KH ch\u0103m s\u00f3c<\/strong><\/h4>\n<ul>\n<li>Anh\/ch\u1ecb truy c\u1eadp \u1ee9ng d\u1ee5ng <strong>CRM\/KH ch\u0103m s\u00f3c (1)<\/strong> ho\u1eb7c truy c\u1eadp tr\u1ef1c ti\u1ebfp <a href=\"https:\/\/misajsc.amis.vn\/crm2\/subscription\/list\" target=\"_blank\" rel=\"noopener\">t\u1ea1i \u0111\u00e2y<\/a>.<\/li>\n<li>Trong danh s\u00e1ch kh\u00e1ch h\u00e0ng ch\u0103m s\u00f3c, anh\/ch\u1ecb nh\u1ea5n v\u00e0o t\u00ean kh\u00e1ch h\u00e0ng c\u1ea7n xem chi ti\u1ebft <strong>(2)<\/strong> =&gt; ch\u1ecdn tab <strong>Thu\u00ea bao (3)<\/strong>.\n<ul>\n<li>T\u1ea1i \u0111\u00e2y, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb:\n<ul>\n<li><strong>AI c\u1ea3nh b\u00e1o hi\u1ec7n t\u1ea1i <\/strong>v\u00e0 l\u00fd do, theo d\u1ea1ng: &#8220;T\u00ecnh h\u00ecnh s\u1eed d\u1ee5ng AI c\u1ea3nh b\u00e1o hi\u1ec7n t\u1ea1i&#8221; &#8211; &#8220;\u0110\u1ed9 tin c\u1eady&#8221; &#8211; &#8220;L\u00fd do&#8221;.<br \/>\n<em>V\u00ed d\u1ee5: \u0110ang s\u1eed d\u1ee5ng (99%). L\u00fd do: Nguy c\u01a1 TH\u1ea4P: Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng \u0111\u1ec1u \u0111\u1eb7n quanh n\u0103m, c\u00f3 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m g\u1ea7n \u0111\u00e2y, duy tr\u00ec 3 th\u00e1ng g\u1ea7n \u0111\u00e2y.<\/em><\/li>\n<li><strong>AI d\u1ef1 b\u00e1o s\u1edbm\u00a0<\/strong>v\u00e0 l\u00fd do, theo d\u1ea1ng: &#8220;T\u00ecnh h\u00ecnh s\u1eed d\u1ee5ng AI d\u1ef1 b\u00e1o s\u1edbm&#8221; &#8211; &#8220;\u0110\u1ed9 tin c\u1eady&#8221; &#8211; &#8220;L\u00fd do&#8221;.<br \/>\n<em>V\u00ed d\u1ee5: \u0110ang s\u1eed d\u1ee5ng (99%). L\u00fd do: Nguy c\u01a1 TH\u1ea4P: Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng \u0111\u1ec1u \u0111\u1eb7n quanh n\u0103m, c\u00f3 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m g\u1ea7n \u0111\u00e2y, duy tr\u00ec 3 th\u00e1ng g\u1ea7n \u0111\u00e2y.<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-27431 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/05\/40.10.jpg\" alt=\"\" width=\"1920\" height=\"953\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/05\/40.10.jpg 1920w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.10-300x149.jpg 300w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.10-1024x508.jpg 1024w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.10-768x381.jpg 768w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.10-50x25.jpg 50w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.10-1536x762.jpg 1536w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.10-60x30.jpg 60w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.10-100x50.jpg 100w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<ul>\n<li>H\u1ec7 th\u1ed1ng ch\u1ec9 hi\u1ec3n th\u1ecb hai d\u00f2ng \u0111\u1ea7u, \u0111\u1ec3 xem chi ti\u1ebft l\u00fd do, anh\/ch\u1ecb vui l\u00f2ng hover v\u00e0o d\u00f2ng l\u00fd do <strong>(4)<\/strong>.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-27433 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/05\/40.11.png\" alt=\"\" width=\"320\" height=\"731\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/05\/40.11.png 320w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.11-131x300.png 131w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.11-22x50.png 22w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.11-26x60.png 26w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.11-44x100.png 44w\" sizes=\"(max-width: 320px) 100vw, 320px\" \/><\/p>\n<h4><strong>B\u01b0\u1edbc 2: <\/strong>Ki\u1ec3m tra \u0111\u1ed9 tin c\u1eady v\u00e0 l\u00fd do AI d\u1ef1 b\u00e1o r\u1eddi b\u1ecf s\u1edbm tr\u00ean ph\u00e2n h\u1ec7 <strong>Chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c<\/strong><\/h4>\n<ul>\n<li>Anh\/ch\u1ecb truy c\u1eadp \u1ee9ng d\u1ee5ng <strong>CRM\/Chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c (5)<\/strong> ho\u1eb7c truy c\u1eadp tr\u1ef1c ti\u1ebfp <a href=\"https:\/\/misajsc.amis.vn\/crm2\/care-campaign\/list\" target=\"_blank\" rel=\"noopener\">t\u1ea1i \u0111\u00e2y<\/a>.<\/li>\n<li>Trong danh s\u00e1ch c\u00e1c chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c, anh\/ch\u1ecb nh\u1ea5n v\u00e0o t\u00ean chi\u1ebfn d\u1ecbch c\u1ea7n xem chi ti\u1ebft <strong>(6)<\/strong>.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-27435 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/05\/40.12.jpg\" alt=\"\" width=\"1920\" height=\"953\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/05\/40.12.jpg 1920w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.12-300x149.jpg 300w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.12-1024x508.jpg 1024w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.12-768x381.jpg 768w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.12-50x25.jpg 50w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.12-1536x762.jpg 1536w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.12-60x30.jpg 60w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.12-100x50.jpg 100w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<ul>\n<li>\u1ede ph\u1ea7n th\u00f4ng tin thu\u00ea bao b\u00ean tr\u00e1i, xem c\u00e1c tr\u01b0\u1eddng th\u00f4ng tin sau:\n<ul>\n<li><strong>AI c\u1ea3nh b\u00e1o hi\u1ec7n t\u1ea1i <\/strong>v\u00e0 l\u00fd do. Th\u00f4ng tin hi\u1ec3n th\u1ecb d\u1ea1ng: &#8220;T\u00ecnh h\u00ecnh s\u1eed d\u1ee5ng AI c\u1ea3nh b\u00e1o hi\u1ec7n t\u1ea1i&#8221; &#8211; &#8220;\u0110\u1ed9 tin c\u1eady&#8221; &#8211; &#8220;L\u00fd do&#8221; <strong>(7)<\/strong>.<\/li>\n<li><strong>AI d\u1ef1 b\u00e1o s\u1edbm <\/strong>v\u00e0 l\u00fd do v\u1edbi c\u00e1ch hi\u1ec3n th\u1ecb t\u01b0\u01a1ng t\u1ef1 <strong>(7)<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-27437 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/05\/40.13.jpg\" alt=\"\" width=\"1920\" height=\"953\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/05\/40.13.jpg 1920w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.13-300x149.jpg 300w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.13-1024x508.jpg 1024w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.13-768x381.jpg 768w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.13-50x25.jpg 50w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.13-1536x762.jpg 1536w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.13-60x30.jpg 60w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.13-100x50.jpg 100w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<ul>\n<li>H\u1ec7 th\u1ed1ng ch\u1ec9 hi\u1ec3n th\u1ecb hai d\u00f2ng \u0111\u1ea7u, \u0111\u1ec3 xem chi ti\u1ebft l\u00fd do, anh\/ch\u1ecb vui l\u00f2ng hover v\u00e0o d\u00f2ng l\u00fd do <strong>(8)<\/strong>.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-27439 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/05\/40.14.png\" alt=\"\" width=\"339\" height=\"352\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/05\/40.14.png 339w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.14-289x300.png 289w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.14-48x50.png 48w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.14-58x60.png 58w, \/misa-store\/wp-content\/uploads\/2026\/05\/40.14-96x100.png 96w\" sizes=\"(max-width: 339px) 100vw, 339px\" \/><\/p>\n<h3 id=\"iii.luu-y\"><strong>III. L\u01b0u \u00fd<\/strong><\/h3>\n<ul>\n<li>Gi\u00e1 tr\u1ecb <strong>\u0110\u1ed9 tin c\u1eady<\/strong> th\u1ec3 hi\u1ec7n t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m (%) m\u00e0 AI nh\u1eadn \u0111\u1ecbnh v\u1ec1 r\u1ee7i ro kh\u00e1ch h\u00e0ng r\u1eddi b\u1ecf, n\u00ean \u01b0u ti\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u1ed9 tin c\u1eady cao h\u01a1n.<\/li>\n<li><strong>L\u00fd do c\u1ea3nh b\u00e1o <\/strong>do AI ph\u00e2n t\u00edch t\u1eeb l\u1ecbch s\u1eed giao d\u1ecbch, s\u1eed d\u1ee5ng c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng, gi\u00fap anh\/ch\u1ecb c\u00f3 \u0111\u1ed1i tho\u1ea1i ph\u00f9 h\u1ee3p.<\/li>\n<li>N\u1ebfu kh\u00f4ng t\u00ecm th\u1ea5y th\u00f4ng tin ho\u1eb7c th\u1ea5y d\u1eef li\u1ec7u b\u1ea5t th\u01b0\u1eddng, th\u1eed t\u1ea3i l\u1ea1i trang ho\u1eb7c li\u00ean h\u1ec7 b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 \u0111\u1ec3 ki\u1ec3m tra quy\u1ec1n truy c\u1eadp.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>I. T\u1ed5ng quan Anh\/ch\u1ecb s\u1eed d\u1ee5ng ph\u00e2n h\u1ec7 Chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c v\u00e0 KH ch\u0103m s\u00f3c c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng xem nhanh m\u1ee9c \u0111\u1ed9 t\u1ef1 tin v\u00e0 l\u00fd do c\u1ea3nh b\u00e1o do AI \u0111\u01b0a ra cho t\u1eebng kh\u00e1ch h\u00e0ng. M\u1ee5c \u0111\u00edch: Gi\u00fap \u01b0u ti\u00ean ch\u0103m s\u00f3c hi\u1ec7u qu\u1ea3. Cung c\u1ea5p&#8230;<\/p>\n","protected":false},"author":103,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[31],"ht-kb-tag":[],"class_list":["post-27427","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-amis-crm-misa"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/27427","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/103"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=27427"}],"version-history":[{"count":2,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/27427\/revisions"}],"predecessor-version":[{"id":27491,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/27427\/revisions\/27491"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=27427"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=27427"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=27427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}