{"id":27413,"date":"2026-05-05T09:50:40","date_gmt":"2026-05-05T09:50:40","guid":{"rendered":"\/misa-store\/?post_type=ht_kb&#038;p=27413"},"modified":"2026-05-07T03:01:54","modified_gmt":"2026-05-07T03:01:54","slug":"the-chuyen-giao-cap-nhat-tu-dong-trang-thai-cho-the-chuyen-giao-tu-hoc","status":"publish","type":"ht_kb","link":"\/misa-store\/knowledge-base\/the-chuyen-giao-cap-nhat-tu-dong-trang-thai-cho-the-chuyen-giao-tu-hoc\/","title":{"rendered":"[CRM MISA] Th\u1ebb chuy\u1ec3n giao &#8211; C\u1eadp nh\u1eadt t\u1ef1 \u0111\u1ed9ng tr\u1ea1ng th\u00e1i cho th\u1ebb chuy\u1ec3n giao T\u1ef1 h\u1ecdc"},"content":{"rendered":"<h3 id=\"i.tong-quan\"><strong>I. T\u1ed5ng quan<\/strong><\/h3>\n<ul>\n<li>Ch\u1ee9c n\u0103ng n\u00e0y t\u1ef1 \u0111\u1ed9ng c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i x\u1eed l\u00fd c\u1ee7a th\u1ebb chuy\u1ec3n giao t\u1ef1 h\u1ecdc sang <strong>S\u1eb5n s\u00e0ng \u0111\u01b0a v\u00e0o s\u1eed d\u1ee5ng<\/strong> v\u00e0 thi\u1ebft l\u1eadp ng\u00e0y s\u1eb5n s\u00e0ng khi kh\u00e1ch h\u00e0ng \u0111\u00e3 ho\u00e0n th\u00e0nh \u0111\u00e0o t\u1ea1o ho\u1eb7c \u0111\u00e3 ho\u00e0n th\u00e0nh nh\u1eadp li\u1ec7u ban \u0111\u1ea7u.<\/li>\n<li><strong>M\u1ee5c \u0111\u00edch<\/strong>:\n<ul>\n<li>Gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian v\u00e0 gi\u1ea3m sai s\u00f3t so v\u1edbi thao t\u00e1c th\u1ee7 c\u00f4ng.<\/li>\n<li>\u0110\u1ea3m b\u1ea3o ch\u00ednh x\u00e1c tr\u1ea1ng th\u00e1i tr\u01b0\u1edbc khi b\u00e0n giao s\u1eed d\u1ee5ng.<\/li>\n<\/ul>\n<\/li>\n<li><strong>\u0110\u1ed1i t\u01b0\u1ee3ng s\u1eed d\u1ee5ng<\/strong>: nh\u00e2n vi\u00ean Onboarding, c\u00e1n b\u1ed9 qu\u1ea3n l\u00fd b\u00e0n giao s\u1ea3n ph\u1ea9m.<\/li>\n<li>N\u1ed9i dung b\u00e0i vi\u1ebft bao g\u1ed3m:\n<ul>\n<li>Ki\u1ec3m tra \u0111i\u1ec1u ki\u1ec7n c\u1eadp nh\u1eadt.<\/li>\n<li>X\u00e1c nh\u1eadn tr\u1ea1ng th\u00e1i tr\u00ean danh s\u00e1ch th\u1ebb chuy\u1ec3n giao.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3 id=\"ii.huong-dan-thuc-hien\"><strong>II. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n<h4 id=\"buoc-1-truy-cap-danh-sach-the-chuyen-giao\"><strong>B\u01b0\u1edbc 1: Truy c\u1eadp danh s\u00e1ch th\u1ebb chuy\u1ec3n giao<\/strong><\/h4>\n<ul>\n<li>Anh\/ch\u1ecb truy c\u1eadp \u1ee9ng d\u1ee5ng CRM, tr\u00ean menu ch\u1ee9c n\u0103ng, ch\u1ecdn m\u1ee5c <strong>Th\u1ebb chuy\u1ec3n giao<\/strong>\u00a0<strong>(1)<\/strong> \u0111\u1ec3 truy c\u1eadp danh s\u00e1ch c\u00e1c th\u1ebb chuy\u1ec3n giao. C\u00f3 th\u1ec3 truy c\u1eadp tr\u1ef1c ti\u1ebfp<a href=\"https:\/\/misajsc.amis.vn\/crm2\/ticket\/list\" target=\"_blank\" rel=\"noopener\"> t\u1ea1i \u0111\u00e2y<\/a>.<\/li>\n<li>Ch\u1ecdn m\u00e0n h\u00ecnh danh s\u00e1ch <strong>T\u1ea5t c\u1ea3 th\u1ebb chuy\u1ec3n giao<\/strong>\u00a0<strong>(2)<\/strong> \u0111\u1ec3 theo d\u00f5i t\u1ed5ng h\u1ee3p t\u1ea5t c\u1ea3 c\u00e1c th\u1ebb.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/misa-store\/wp-content\/uploads\/2026\/05\/slot-0.png\" alt=\"slot-0\" \/><\/p>\n<h4 id=\"buoc-2-kiem-tra-trang-thai-tu-ong-cap-nhat\"><strong>B\u01b0\u1edbc 2: Ki\u1ec3m tra tr\u1ea1ng th\u00e1i t\u1ef1 \u0111\u1ed9ng c\u1eadp nh\u1eadt<\/strong><\/h4>\n<ul>\n<li>H\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng c\u1eadp nh\u1eadt <strong>T\u00ecnh tr\u1ea1ng x\u1eed l\u00fd<\/strong> sang <strong>S\u1eb5n s\u00e0ng \u0111\u01b0a v\u00e0o s\u1eed d\u1ee5ng (3)<\/strong>\u00a0n\u1ebfu th\u1ecfa m\u00e3n hai \u0111i\u1ec1u ki\u1ec7n:\n<ul>\n<li>Lo\u1ea1i y\u00eau c\u1ea7u l\u00e0 <strong>T\u1ef1 h\u1ecdc<\/strong>.<\/li>\n<li>T\u00ecnh tr\u1ea1ng \u0111\u00e0o t\u1ea1o l\u00e0 <strong>\u0110\u00e3 \u0111\u00e0o t\u1ea1o<\/strong>\/<strong>\u0110\u00e3 nghi\u1ec7m thu<\/strong>\/<strong>Kh\u00f4ng c\u00f3 nhu c\u1ea7u \u0111\u00e0o t\u1ea1o<\/strong>\u00a0<strong>HO\u1eb6C<\/strong> T\u00ecnh tr\u1ea1ng nh\u1eadp li\u1ec7u ban \u0111\u1ea7u l\u00e0 <strong>\u0110\u00e3 ho\u00e0n th\u00e0nh<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<li>Anh\/ch\u1ecb ki\u1ec3m tra k\u1ebft qu\u1ea3 b\u1eb1ng c\u00e1ch xem c\u1ed9t <strong>T\u00ecnh tr\u1ea1ng x\u1eed l\u00fd<\/strong> v\u00e0 <strong>Ng\u00e0y s\u1eb5n s\u00e0ng SD<\/strong>\u00a0<strong>(3)<\/strong> tr\u00ean b\u1ea3ng d\u1eef li\u1ec7u. C\u00e1c th\u1ebb \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n s\u1ebd c\u00f3 tr\u1ea1ng th\u00e1i <strong>S\u1eb5n s\u00e0ng \u0111\u01b0a v\u00e0o s\u1eed d\u1ee5ng <\/strong>v\u00e0 ng\u00e0y s\u1eb5n s\u00e0ng t\u01b0\u01a1ng \u1ee9ng.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/misa-store\/wp-content\/uploads\/2026\/05\/slot-1.png\" alt=\"slot-1\" \/><\/p>\n<h3 id=\"iii.luu-y\"><strong>III. L\u01b0u \u00fd<\/strong><\/h3>\n<ul>\n<li>Nh\u1eadt k\u00fd th\u1ebb chuy\u1ec3n giao s\u1ebd t\u1ef1 \u0111\u1ed9ng ghi nh\u1eadn th\u00f4ng tin c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i v\u00e0 ng\u00e0y s\u1eb5n s\u00e0ng b\u1edfi h\u1ec7 th\u1ed1ng.<\/li>\n<li>N\u1ebfu ph\u00e1t hi\u1ec7n tr\u1ea1ng th\u00e1i ch\u01b0a \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng c\u1eadp nh\u1eadt \u0111\u00fang nh\u01b0 \u0111i\u1ec1u ki\u1ec7n, anh\/ch\u1ecb vui l\u00f2ng ki\u1ec3m tra l\u1ea1i d\u1eef li\u1ec7u \u0111\u00e0o t\u1ea1o ho\u1eb7c nh\u1eadp li\u1ec7u ban \u0111\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>Ch\u1ee9c n\u0103ng n\u00e0y ch\u1ec9 \u00e1p d\u1ee5ng cho c\u00e1c th\u1ebb chuy\u1ec3n giao c\u00f3 lo\u1ea1i y\u00eau c\u1ea7u l\u00e0 <strong>T\u1ef1 h\u1ecdc<\/strong>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>I. T\u1ed5ng quan Ch\u1ee9c n\u0103ng n\u00e0y t\u1ef1 \u0111\u1ed9ng c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i x\u1eed l\u00fd c\u1ee7a th\u1ebb chuy\u1ec3n giao t\u1ef1 h\u1ecdc sang S\u1eb5n s\u00e0ng \u0111\u01b0a v\u00e0o s\u1eed d\u1ee5ng v\u00e0 thi\u1ebft l\u1eadp ng\u00e0y s\u1eb5n s\u00e0ng khi kh\u00e1ch h\u00e0ng \u0111\u00e3 ho\u00e0n th\u00e0nh \u0111\u00e0o t\u1ea1o ho\u1eb7c \u0111\u00e3 ho\u00e0n th\u00e0nh nh\u1eadp li\u1ec7u ban \u0111\u1ea7u. M\u1ee5c&#8230;<\/p>\n","protected":false},"author":103,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[31],"ht-kb-tag":[],"class_list":["post-27413","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-amis-crm-misa"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/27413","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/103"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=27413"}],"version-history":[{"count":3,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/27413\/revisions"}],"predecessor-version":[{"id":27489,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/27413\/revisions\/27489"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=27413"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=27413"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=27413"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}