- \r\n
- Trong quy tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, khi ti\u1ebfp nh\u1eadn c\u00e1c y\u00eau c\u1ea7u v\u1ec1 nghi\u1ec7p v\u1ee5, \u0111\u1ed9i ng\u0169 Kinh doanh (Sales) th\u01b0\u1eddng \u0111\u00f3ng vai tr\u00f2 l\u00e0 trung gian ti\u1ebfp nh\u1eadn v\u00e0 chuy\u1ec3n ti\u1ebfp th\u00f4ng tin.<\/li>\r\n\r\n\r\n\r\n
- Tuy nhi\u00ean, do thi\u1ebfu kh\u1ea3 n\u0103ng tra c\u1ee9u l\u1ecbch s\u1eed v\u00e0 tri th\u1ee9c gi\u1ea3i ph\u00e1p t\u1ee9c th\u1eddi, NVKD th\u01b0\u1eddng xuy\u00ean g\u1eb7p t\u00ecnh tr\u1ea1ng x\u1eed l\u00fd tr\u00f9ng l\u1eb7p ho\u1eb7c ph\u1ea3i ch\u1edd \u0111\u1ee3i ph\u1ea3n h\u1ed3i t\u1eeb b\u1ed9 ph\u1eadn T\u01b0 v\u1ea5n v\u00e0 H\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt => Kh\u00f4ng nh\u1eefng g\u00e2y l\u00e3ng ph\u00ed th\u1eddi gian c\u1ee7a nh\u00e2n s\u1ef1 n\u1ed9i b\u1ed9 m\u00e0 c\u00f2n tr\u1ef1c ti\u1ebfp l\u00e0m gi\u1ea3m t\u1ed1c \u0111\u1ed9 ph\u1ea3n h\u1ed3i, g\u00e2y \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n
=> D\u1ef1 \u00e1n Ticket \u0111\u00e3 tri\u1ec3n khai t\u00ednh n\u0103ng\u00a0AVA Ticket<\/strong>\u00a0nh\u1eb1m m\u1ee5c ti\u00eau \u201ctrao quy\u1ec1n\u201d cho NVKD, gi\u00fap ch\u1ee7 \u0111\u1ed9ng ti\u1ebfp c\u1eadn kho tri th\u1ee9c \u0111\u01b0\u1ee3c ch\u1eaft l\u1ecdc \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ngay l\u1eadp t\u1ee9c.<\/p>\r\n\r\n
![\"\"](\"\/misa-store\/wp-content\/uploads\/2026\/04\/Kinh-doanh.jpg\")
<\/p>\r\n\r\n\u0110\u1ed1i t\u01b0\u1ee3ng s\u1eed d\u1ee5ng:<\/strong><\/p>\r\n\r\n\r\n\r\n
- \r\n
- NVKD: AVA gi\u00fap x\u1eed l\u00fd y\u00eau c\u1ea7u t\u1eeb kh\u00e1ch h\u00e0ng.<\/li>\r\n\r\n\r\n\r\n
- \u0110\u1ed9i ng\u0169 T\u01b0 v\u1ea5n nghi\u1ec7p v\u1ee5 v\u00e0 H\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt: AVA gi\u00fap gi\u1ea3m t\u1ea3i \u00e1p l\u1ef1c c\u00e1c c\u00e2u h\u1ecfi l\u1eb7p l\u1ea1i.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n
B\u00e0i vi\u1ebft n\u00e0y s\u1ebd h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb s\u1eed d\u1ee5ng n\u0103ng AI tra c\u1ee9u tri th\u1ee9c tr\u00ean App Ticket web\/mobile.<\/p>\r\n\r\n\r\n\r\n
2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/h3>\r\n\r\n\r\n\r\n
2.1. Tr\u00ean giao di\u1ec7n web<\/h4>\r\n\r\n\r\n\r\n
B\u01b0\u1edbc 1: Truy c\u1eadp AVA tr\u00ean giao di\u1ec7n l\u00e0m vi\u1ec7c<\/h5>\r\n\r\n\r\n\r\n
- \r\n
- Anh\/ch\u1ecb nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng AI tr\u00ean giao di\u1ec7n l\u00e0m vi\u1ec7c, c\u00f3 hai l\u1ef1a ch\u1ecdn:\r\n
- \r\n
- AVA t\u1ea1o Ticket.<\/li>\r\n\r\n\r\n\r\n
- AVA gi\u1ea3i ph\u00e1p nghi\u1ec7p v\u1ee5. => Anh\/ch\u1ecb ch\u1ecdn AVA gi\u1ea3i ph\u00e1p nghi\u1ec7p v\u1ee5<\/strong>.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n\r\n
![\"\"](\"\/misa-store\/wp-content\/uploads\/2026\/04\/image-11.png\")
<\/p>\r\n\r\nB\u01b0\u1edbc 2: Nh\u1eadp v\u1ea5n \u0111\u1ec1 c\u1ea7n \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3<\/h5>\r\n<\/ul>\r\n
![\"\"](\"\/misa-store\/wp-content\/uploads\/2026\/04\/image-15.png\")
<\/p>\r\n\r\nV\u00ed d\u1ee5:<\/strong> Khi anh\/ch\u1ecb tra c\u1ee9u AVA v\u1edbi y\u00eau c\u1ea7u l\u00e0: Kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 s\u1eeda th\u00f4ng tin s\u1ed1 \u0111i\u1ec7n tho\u1ea1i kh\u00e1ch h\u00e0ng do b\u1ecb \u1ea9n tr\u00ean giao di\u1ec7n v\u00e0 kh\u00f4ng th\u1ec3 upload t\u00e0i li\u1ec7u th\u00e0nh c\u00f4ng tr\u00ean app Wesign => AI s\u1ebd tr\u1ea3 ra gi\u1ea3i ph\u00e1p tr\u00ean m\u00e0n h\u00ecnh.
![\"\"](\"\/misa-store\/wp-content\/uploads\/2026\/04\/tk3.png\")
<\/p>\r\n\r\n2.2. Tr\u00ean giao di\u1ec7n mobile<\/h4>\r\n\r\n\r\n\r\n
Anh\/ch\u1ecb th\u1ef1c hi\u1ec7n t\u01b0\u01a1ng t\u1ef1 c\u00e1c thao t\u00e1c tr\u00ean giao di\u1ec7n web.<\/em><\/p>\r\n\r\n\r\n\r\n
B\u01b0\u1edbc 1: Truy c\u1eadp AVA tr\u00ean giao di\u1ec7n l\u00e0m vi\u1ec7c<\/h5>\r\n\r\n\r\n\r\n
- \r\n
- Anh\/ch\u1ecb nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng AI tr\u00ean giao di\u1ec7n l\u00e0m vi\u1ec7c, c\u00f3 hai l\u1ef1a ch\u1ecdn:\r\n
- \r\n
- AVA t\u1ea1o Ticket.<\/li>\r\n\r\n\r\n\r\n
- AVA gi\u1ea3i ph\u00e1p nghi\u1ec7p v\u1ee5. => Anh\/ch\u1ecb ch\u1ecdn AVA gi\u1ea3i ph\u00e1p nghi\u1ec7p v\u1ee5<\/strong>.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n
![\"\"](\"\/misa-store\/wp-content\/uploads\/2026\/04\/AMIS_Chat_IMG_4134-473x1024.jpg\")
<\/p>\r\n\r\nB\u01b0\u1edbc 2: Nh\u1eadp v\u1ea5n \u0111\u1ec1 c\u1ea7n \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3<\/h5>\r\n\r\n\r\n\r\n
- \r\n
- T\u1ea1i \u0111\u00e2y, anh\/ch\u1ecb nh\u1eadp v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng \u00f4 h\u1ecfi \u0111\u00e1p.<\/li>\r\n\r\n\r\n\r\n
- L\u01b0u \u00fd:<\/strong> anh\/ch\u1ecb n\u00ean n\u00eau r\u00f5 s\u1ea3n ph\u1ea9m, n\u1ebfu kh\u00f4ng r\u00f5 v\u1ea5n \u0111\u1ec1 n\u00e0o AI s\u1ebd h\u1ecfi l\u1ea1i.<\/em><\/li>\r\n\r\n\r\n\r\n
- AI s\u1ebd th\u1ef1c hi\u1ec7n x\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 v\u00e0 tra c\u1ee9u trong kho tri th\u1ee9c gi\u1ea3i ph\u00e1p do qu\u1ea3n l\u00fd t\u01b0 v\u1ea5n \u0111\u00e3 ch\u1ecdn l\u1ecdc t\u1eeb tr\u01b0\u1edbc \u0111\u1ec3 \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi \u0111\u00fang nh\u1ea5t.<\/li>\r\n\r\n\r\n\r\n
- Sau khi c\u00f3 k\u1ebft qu\u1ea3, AI s\u1ebd tr\u1ea3 ra gi\u1ea3i ph\u00e1p cho anh\/ch\u1ecb v\u00e0 tr\u00edch d\u1eabn ngu\u1ed3n l\u00e0 c\u00e1c m\u00e3 JIRA li\u00ean quan.<\/li>\r\n<\/ul>\r\n
![\"\"](\"\/misa-store\/wp-content\/uploads\/2026\/04\/AMIS_Chat_IMG_4135-473x1024.jpg\")
<\/p>\r\n\r\n2.3. AVA tra c\u1ee9u gi\u1ea3i ph\u00e1p tr\u00ean JIRA\r\n\r\n<\/h4>\r\n
- \r\n
- Ngo\u00e0i 2 k\u00eanh app Ticket web v\u00e0 mobile anh\/ch\u1ecb th\u01b0\u1eddng xuy\u00ean s\u1eed d\u1ee5ng, d\u1ef1 \u00e1n \u0111\u00e3 th\u00eam t\u00ednh n\u0103ng AVA tra c\u1ee9u tri th\u1ee9c tr\u00ean giao di\u1ec7n JIRA.<\/li>\r\n\r\n\r\n\r\n
- Anh\/ch\u1ecb th\u1ef1c hi\u1ec7n tra c\u1ee9u tri th\u1ee9c t\u01b0\u01a1ng t\u1ef1 nh\u01b0 tr\u00ean Ticket web v\u00e0 mobile.<\/li>\r\n<\/ul>\r\n
![\"\"](\"\/misa-store\/wp-content\/uploads\/2026\/04\/image-21-1.png\")
<\/p>\r\nCh\u00fac anh\/ch\u1ecb th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng.<\/p>\r\n\r\n\r\n
\r\n![\"\"](\"\/wp-content\/uploads\/2026\/04\/tk1.jpeg\")
<\/figure><\/div>\r\n\r\n\r\n![\"\"](\"\/wp-content\/uploads\/2026\/04\/tk3-1.png\")
<\/figure><\/div>\r\n\r\n\r\n![\"\"](\"\/wp-content\/uploads\/2026\/03\/image-15-1.png\")
<\/figure><\/div>\r\n\r\n\r\n- \r\n
- T\u1ea1i \u0111\u00e2y, anh\/ch\u1ecb nh\u1eadp v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng \u00f4 h\u1ecfi \u0111\u00e1p.<\/li>\r\n\r\n\r\n\r\n
- L\u01b0u \u00fd:<\/strong> anh\/ch\u1ecb n\u00ean n\u00eau r\u00f5 s\u1ea3n ph\u1ea9m, n\u1ebfu kh\u00f4ng r\u00f5 v\u1ea5n \u0111\u1ec1 n\u00e0o AI s\u1ebd h\u1ecfi l\u1ea1i.<\/em><\/li>\r\n\r\n\r\n\r\n
- AI s\u1ebd th\u1ef1c hi\u1ec7n x\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 v\u00e0 tra c\u1ee9u trong kho tri th\u1ee9c gi\u1ea3i ph\u00e1p do qu\u1ea3n l\u00fd t\u01b0 v\u1ea5n \u0111\u00e3 ch\u1ecdn l\u1ecdc t\u1eeb tr\u01b0\u1edbc \u0111\u1ec3 \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi \u0111\u00fang nh\u1ea5t.<\/li>\r\n\r\n\r\n\r\n
- Sau khi c\u00f3 k\u1ebft qu\u1ea3, AI s\u1ebd tr\u1ea3 ra gi\u1ea3i ph\u00e1p cho anh\/ch\u1ecb v\u00e0 tr\u00edch d\u1eabn ngu\u1ed3n l\u00e0 c\u00e1c m\u00e3 JIRA li\u00ean quan.<\/li>\r\n<\/ul>\r\n
<\/p>\r\n\r\nV\u00ed d\u1ee5:<\/strong> Khi anh\/ch\u1ecb tra c\u1ee9u AVA v\u1edbi y\u00eau c\u1ea7u l\u00e0: Kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 s\u1eeda th\u00f4ng tin s\u1ed1 \u0111i\u1ec7n tho\u1ea1i kh\u00e1ch h\u00e0ng do b\u1ecb \u1ea9n tr\u00ean giao di\u1ec7n v\u00e0 kh\u00f4ng th\u1ec3 upload t\u00e0i li\u1ec7u th\u00e0nh c\u00f4ng tr\u00ean app Wesign => AI s\u1ebd tr\u1ea3 ra gi\u1ea3i ph\u00e1p tr\u00ean m\u00e0n h\u00ecnh.
<\/p>\r\n\r\n2.2. Tr\u00ean giao di\u1ec7n mobile<\/h4>\r\n\r\n\r\n\r\n
Anh\/ch\u1ecb th\u1ef1c hi\u1ec7n t\u01b0\u01a1ng t\u1ef1 c\u00e1c thao t\u00e1c tr\u00ean giao di\u1ec7n web.<\/em><\/p>\r\n\r\n\r\n\r\n
B\u01b0\u1edbc 1: Truy c\u1eadp AVA tr\u00ean giao di\u1ec7n l\u00e0m vi\u1ec7c<\/h5>\r\n\r\n\r\n\r\n
- \r\n
- Anh\/ch\u1ecb nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng AI tr\u00ean giao di\u1ec7n l\u00e0m vi\u1ec7c, c\u00f3 hai l\u1ef1a ch\u1ecdn:\r\n
- \r\n
- AVA t\u1ea1o Ticket.<\/li>\r\n\r\n\r\n\r\n
- AVA gi\u1ea3i ph\u00e1p nghi\u1ec7p v\u1ee5. => Anh\/ch\u1ecb ch\u1ecdn AVA gi\u1ea3i ph\u00e1p nghi\u1ec7p v\u1ee5<\/strong>.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/p>\r\n\r\n
B\u01b0\u1edbc 2: Nh\u1eadp v\u1ea5n \u0111\u1ec1 c\u1ea7n \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3<\/h5>\r\n\r\n\r\n\r\n
- \r\n
- T\u1ea1i \u0111\u00e2y, anh\/ch\u1ecb nh\u1eadp v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng \u00f4 h\u1ecfi \u0111\u00e1p.<\/li>\r\n\r\n\r\n\r\n
- L\u01b0u \u00fd:<\/strong> anh\/ch\u1ecb n\u00ean n\u00eau r\u00f5 s\u1ea3n ph\u1ea9m, n\u1ebfu kh\u00f4ng r\u00f5 v\u1ea5n \u0111\u1ec1 n\u00e0o AI s\u1ebd h\u1ecfi l\u1ea1i.<\/em><\/li>\r\n\r\n\r\n\r\n
- AI s\u1ebd th\u1ef1c hi\u1ec7n x\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 v\u00e0 tra c\u1ee9u trong kho tri th\u1ee9c gi\u1ea3i ph\u00e1p do qu\u1ea3n l\u00fd t\u01b0 v\u1ea5n \u0111\u00e3 ch\u1ecdn l\u1ecdc t\u1eeb tr\u01b0\u1edbc \u0111\u1ec3 \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi \u0111\u00fang nh\u1ea5t.<\/li>\r\n\r\n\r\n\r\n
- Sau khi c\u00f3 k\u1ebft qu\u1ea3, AI s\u1ebd tr\u1ea3 ra gi\u1ea3i ph\u00e1p cho anh\/ch\u1ecb v\u00e0 tr\u00edch d\u1eabn ngu\u1ed3n l\u00e0 c\u00e1c m\u00e3 JIRA li\u00ean quan.<\/li>\r\n<\/ul>\r\n
<\/p>\r\n\r\n2.3. AVA tra c\u1ee9u gi\u1ea3i ph\u00e1p tr\u00ean JIRA\r\n\r\n<\/h4>\r\n
- \r\n
- Ngo\u00e0i 2 k\u00eanh app Ticket web v\u00e0 mobile anh\/ch\u1ecb th\u01b0\u1eddng xuy\u00ean s\u1eed d\u1ee5ng, d\u1ef1 \u00e1n \u0111\u00e3 th\u00eam t\u00ednh n\u0103ng AVA tra c\u1ee9u tri th\u1ee9c tr\u00ean giao di\u1ec7n JIRA.<\/li>\r\n\r\n\r\n\r\n
- Anh\/ch\u1ecb th\u1ef1c hi\u1ec7n tra c\u1ee9u tri th\u1ee9c t\u01b0\u01a1ng t\u1ef1 nh\u01b0 tr\u00ean Ticket web v\u00e0 mobile.<\/li>\r\n<\/ul>\r\n<\/p>\r\n
Ch\u00fac anh\/ch\u1ecb th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng.<\/p>\r\n\r\n\r\n\r\n
<\/figure>\r\n\r\n\r\n\r\n<\/figure>\r\n\r\n\r\n\r\n<\/figure>\r\n","protected":false},"excerpt":{"rendered":"1. T\u1ed5ng quan Hi\u1ec7n nay: => D\u1ef1 \u00e1n Ticket \u0111\u00e3 tri\u1ec3n khai t\u00ednh n\u0103ng\u00a0AVA Ticket\u00a0nh\u1eb1m m\u1ee5c ti\u00eau \u201ctrao quy\u1ec1n\u201d cho NVKD, gi\u00fap ch\u1ee7 \u0111\u1ed9ng ti\u1ebfp c\u1eadn kho tri th\u1ee9c \u0111\u01b0\u1ee3c ch\u1eaft l\u1ecdc \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ngay l\u1eadp t\u1ee9c. \u0110\u1ed1i t\u01b0\u1ee3ng s\u1eed d\u1ee5ng: B\u00e0i vi\u1ebft n\u00e0y s\u1ebd h\u01b0\u1edbng d\u1eabn…<\/p>\n","protected":false},"author":103,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-27139","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/27139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/103"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=27139"}],"version-history":[{"count":3,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/27139\/revisions"}],"predecessor-version":[{"id":27167,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/27139\/revisions\/27167"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=27139"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=27139"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=27139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- Anh\/ch\u1ecb nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng AI tr\u00ean giao di\u1ec7n l\u00e0m vi\u1ec7c, c\u00f3 hai l\u1ef1a ch\u1ecdn:\r\n
- Anh\/ch\u1ecb nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng AI tr\u00ean giao di\u1ec7n l\u00e0m vi\u1ec7c, c\u00f3 hai l\u1ef1a ch\u1ecdn:\r\n