{"id":27115,"date":"2026-04-17T04:30:44","date_gmt":"2026-04-17T04:30:44","guid":{"rendered":"\/misa-store\/?post_type=ht_kb&p=27115"},"modified":"2026-06-19T02:50:41","modified_gmt":"2026-06-19T02:50:41","slug":"huong-dan-nhan-vien-onb-vua-su-dung-cong-cu-quan-ly-khach-hang-poc","status":"publish","type":"ht_kb","link":"\/misa-store\/knowledge-base\/huong-dan-nhan-vien-onb-vua-su-dung-cong-cu-quan-ly-khach-hang-poc\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean ONB V\u1eeba s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd Kh\u00e1ch h\u00e0ng POC"},"content":{"rendered":"\r\n

1. T\u1ed5ng quan<\/h3>\r\n\r\n\r\n\r\n
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Hi\u1ec7n t\u1ea1i, MISA tri\u1ec3n khai c\u1ea5p ph\u1ea7n m\u1ec1m cho Kh\u00e1ch h\u00e0ng d\u00f9ng th\u1eed trong\u00a03 th\u00e1ng<\/strong>, nh\u1eb1m gi\u00fap Kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 ph\u00f9 h\u1ee3p\u00a0tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng<\/strong>.<\/li>\r\n
B\u00e0i vi\u1ebft n\u00e0y s\u1ebd h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb\u00a0c\u1ea5p POC cho KH d\u00f9ng th\u1eed<\/strong>\u00a0tr\u01b0\u1edbc khi mua h\u00e0ng tr\u00ean\u00a0Store Support<\/strong>\u00a0v\u00e0 s\u1eed d\u1ee5ng c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd Kh\u00e1ch h\u00e0ng POC tr\u00ean CRM.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n
2. H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng<\/h3>\r\n
B\u01b0\u1edbc 1: C\u1ea5p POC cho Kh\u00e1ch h\u00e0ng d\u00f9ng th\u1eed<\/h4>\r\n
B\u01b0\u1edbc 1.1: Truy c\u1eadp ph\u00e2n h\u1ec7 Qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m tr\u00ean Store Support<\/h5>\r\n
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Anh\/ch\u1ecb truy c\u1eadp ph\u00e2n h\u1ec7\u00a0Qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m\u00a0<\/strong>t\u1ea1i \u0111\u00e2y<\/a>.<\/li>\r\n
Sau \u0111\u00f3, nh\u1eadp MST c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u00ecm ki\u1ebfm => nh\u1ea5n v\u00e0o t\u00ean Kh\u00e1ch h\u00e0ng.<\/li>\r\n<\/ul>\r\n
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B\u01b0\u1edbc 1.2: Ch\u1ecdn s\u1ea3n ph\u1ea9m c\u1ea5p POC cho Kh\u00e1ch h\u00e0ng d\u00f9ng th\u1eed<\/h5>\r\n
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T\u1ea1i tab\u00a0G\u00f3i POC<\/strong>, anh\/ch\u1ecb nh\u1ea5n\u00a0C\u1ea5p m\u1edbi POC\u00a0<\/strong>\u0111\u1ec3 b\u1eaft \u0111\u1ea7u c\u1ea5p d\u00f9ng th\u1eed.<\/li>\r\n<\/ul>\r\n
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Sau \u0111\u00f3, anh\/ch\u1ecb tick ch\u1ecdn c\u00e1c s\u1ea3n ph\u1ea9m c\u1ea7n c\u1ea5p POC => nh\u1ea5n\u00a0X\u00e1c nh\u1eadn<\/strong>.<\/li>\r\n
L\u01b0u \u00fd:\u00a0<\/strong><\/em>\r\n
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Tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 GPSD Platform ch\u00ednh th\u1ee9c v\u00e0 c\u00f3 nhu c\u1ea7u POC s\u1ea3n ph\u1ea9m kh\u00e1c => anh\/ch\u1ecb v\u1eabn th\u1ef1c hi\u1ec7n c\u1ea5p POC cho c\u00e1c s\u1ea3n ph\u1ea9m ch\u01b0a c\u00f3 GPSD.<\/em><\/li>\r\n
Tr\u01b0\u1eddng h\u1ee3p Kh\u00e1ch h\u00e0ng \u0111\u00e3 c\u00f3 GPSD Freemium\/Lite\/Tr\u1ea3i nghi\u1ec7m\/Free => kh\u00f4ng \u0111\u01b0\u1ee3c c\u1ea5p POC.<\/em><\/li>\r\n
Tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m \u0111\u00e3 h\u1ebft h\u1ea1n, ch\u01b0a qu\u00e1 90 ng\u00e0y => h\u1ec7 th\u1ed1ng kh\u00f4ng h\u1ed7 tr\u1ee3 c\u1ea5p POC, anh\/ch\u1ecb vui l\u00f2ng th\u1ef1c hi\u1ec7n gia h\u1ea1n.<\/em><\/li>\r\n
Tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m \u0111\u00e3 h\u1ebft h\u1ea1n, qu\u00e1 90 ng\u00e0y => anh\/ch\u1ecb th\u1ef1c hi\u1ec7n c\u1ea5p POC, c\u1ea5p thu\u00ea bao m\u1edbi.<\/em><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n
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B\u01b0\u1edbc 1.3: Nh\u1eadp th\u00f4ng tin Kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1eb7t h\u00e0ng<\/h5>\r\n
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Sau khi anh\/ch\u1ecb x\u00e1c nh\u1eadn c\u1ea5p POC cho Kh\u00e1ch h\u00e0ng, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb m\u00e0n h\u00ecnh\u00a0Th\u00f4ng tin mua h\u00e0ng<\/strong>.<\/li>\r\n
Anh\/ch\u1ecb ki\u1ec3m tra l\u1ea1i th\u00f4ng tin g\u00f3i POC c\u1ee7a c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u00e3 ch\u1ecdn v\u1edbi th\u1eddi h\u1ea1n s\u1eed d\u1ee5ng l\u00e0 3 th\u00e1ng.<\/li>\r\n<\/ul>\r\n
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T\u1ea1i \u0111\u00e2y, anh\/ch\u1ecb vui l\u00f2ng nh\u1eadp \u0111\u1ea7y \u0111\u1ee7 c\u00e1c th\u00f4ng tin sau:\r\n
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(1) Th\u00f4ng tin ng\u01b0\u1eddi mua h\u00e0ng.<\/li>\r\n
(2) Th\u00f4ng tin xu\u1ea5t h\u00f3a \u0111\u01a1n.<\/li>\r\n
(3) Th\u00f4ng tin gi\u1ea5y ph\u00e9p s\u1eed d\u1ee5ng.<\/li>\r\n<\/ul>\r\n<\/li>\r\n
(4) Nh\u1ea5n\u00a0Mua h\u00e0ng<\/strong>.<\/li>\r\n<\/ul>\r\n
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T\u1ea1i m\u00e0n h\u00ecnh \u0111\u1eb7t h\u00e0ng th\u00e0nh c\u00f4ng, anh\/ch\u1ecb th\u1ef1c hi\u1ec7n sao ch\u00e9p \u0111\u01b0\u1eddng link \u0111\u1ec3 k\u00edch ho\u1ea1t.<\/li>\r\n<\/ul>\r\n
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B\u01b0\u1edbc 1.4: K\u00edch ho\u1ea1t v\u00e0 b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng<\/h5>\r\n
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H\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb m\u00e0n h\u00ecnh \u0111\u0103ng k\u00fd t\u1ea1o t\u00e0i kho\u1ea3n MISA ID.<\/li>\r\n<\/ul>\r\n
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L\u01b0u \u00fd:<\/strong><\/em>\r\n
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T\u00e0i kho\u1ea3n MISA ID d\u00f9ng \u0111\u1ec3 \u0111\u0103ng nh\u1eadp v\u00e0o ph\u1ea7n m\u1ec1m. Trong tr\u01b0\u1eddng h\u1ee3p qu\u00ean m\u1eadt kh\u1ea9u \u0111\u0103ng nh\u1eadp, anh\/ch\u1ecb c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c email \u0111\u1ec3 l\u1ea5y l\u1ea1i.<\/em><\/li>\r\n
N\u1ebfu \u0111\u00e3 c\u00f3 t\u00e0i kho\u1ea3n MISA ID => th\u1ef1c hi\u1ec7n \u0111\u0103ng nh\u1eadp.<\/em><\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n
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Ti\u1ebfp theo, anh\/ch\u1ecb vui l\u00f2ng nh\u1eadp c\u00e1c th\u00f4ng tin sau \u0111\u1ec3 ho\u00e0n t\u1ea5t k\u00edch ho\u1ea1t:\r\n
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(1) Ch\u1ecdn\u00a0Quy m\u00f4 nh\u00e2n s\u1ef1\u00a0<\/strong>=> (2) nh\u1ea5n\u00a0Ti\u1ebfp t\u1ee5c<\/strong>.<\/li>\r\n
(3) Nh\u1eadp\u00a0Th\u00f4ng tin ng\u01b0\u1eddi \u0111\u1ea1i di\u1ec7n tr\u01b0\u1edbc ph\u00e1p lu\u1eadt\u00a0<\/strong>=> (4) nh\u1ea5n\u00a0Ti\u1ebfp t\u1ee5c<\/strong>.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n
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K\u00edch ho\u1ea1t th\u00e0nh c\u00f4ng, nh\u1ea5n\u00a0V\u00e0o \u1ee9ng d\u1ee5ng\u00a0<\/strong>\u0111\u1ec3 c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng.<\/li>\r\n<\/ul>\r\n
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B\u01b0\u1edbc 2: Theo d\u00f5i tr\u00ean CRM<\/h4>\r\n
2.1. Tr\u00ean ph\u00e2n h\u1ec7 C\u01a1 h\u1ed9i<\/h5>\r\n\r\n\r\n\r\n
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Anh\/ch\u1ecb truy c\u1eadp ph\u00e2n h\u1ec7 C\u01a1 h\u1ed9i <\/strong>tr\u00ean CRM, t\u1ea1i tr\u01b0\u1eddng Lo\u1ea1i c\u01a1 h\u1ed9i<\/strong>, anh\/ch\u1ecb l\u1ecdc ra gi\u00e1 tr\u1ecb POC<\/strong>.<\/li>\r\n\r\n\r\n\r\n
Sau \u0111\u00f3 nh\u1ea5n v\u00e0o t\u00ean C\u01a1 h\u1ed9i<\/strong>.<\/li>\r\n<\/ul>\r\n\r\n
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T\u1ea1i m\u00e0n h\u00ecnh th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u01a1 h\u1ed9i, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb c\u01a1 h\u1ed9i \u0111ang \u1edf giai \u0111o\u1ea1n POC<\/strong>.<\/li>\r\n\r\n\r\n\r\n
L\u01b0u \u00fd:<\/em><\/strong> Ch\u1ec9 c\u00e1c c\u01a1 h\u1ed9i c\u00f3\u00a0Lo\u1ea1i c\u01a1 h\u1ed9i = POC<\/strong>\u00a0m\u1edbi hi\u1ec3n th\u1ecb giai \u0111o\u1ea1n\u00a0POC<\/strong>.<\/em><\/li>\r\n<\/ul>\r\n\r\n
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2.2. Tr\u00ean ph\u00e2n h\u1ec7 Th\u1ebb chuy\u1ec3n giao<\/h5>\r\n\r\n\r\n\r\n
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Anh\/ch\u1ecb truy c\u1eadp ph\u00e2n h\u1ec7 Th\u1ebb chuy\u1ec3n giao<\/strong>, t\u1ea1i tr\u01b0\u1eddng Lo\u1ea1i y\u00eau c\u1ea7u<\/strong>, h\u1ec7 th\u1ed1ng b\u1ed5 sung th\u00eam 2 gi\u00e1 tr\u1ecb: POC tr\u1ef1c ti\u1ebfp 1-1 <\/strong>v\u00e0 POC online 1-1<\/strong>.<\/li>\r\n<\/ul>\r\n\r\n
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S\u1eed d\u1ee5ng th\u00e0nh c\u00f4ng:<\/strong> h\u1ec7 th\u1ed1ng cho ph\u00e9p user \u0111\u00e1nh d\u1ea5u th\u1ee7 c\u00f4ng.\r\n
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Anh\/ch\u1ecb tick ch\u1ecdn th\u1ebb chuy\u1ec3n giao c\u1ea7n \u0111\u00e1nh d\u1ea5u => nh\u1ea5n C\u1eadp nh\u1eadt th\u00f4ng tin<\/strong>.<\/li>\r\n\r\n\r\n\r\n
Sau \u0111\u00f3 anh\/ch\u1ecb t\u00ecm ki\u1ebfm tr\u01b0\u1eddng th\u00f4ng tin S\u1eed d\u1ee5ng th\u00e0nh c\u00f4ng <\/strong>=> tick ch\u1ecdn checkbox => nh\u1ea5n C\u1eadp nh\u1eadt<\/strong>.<\/li>\r\n\r\n\r\n\r\n
C\u1eadp nh\u1eadt th\u00e0nh c\u00f4ng, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb \u0111\u00e3 \u0111\u00e1nh d\u1ea5u S\u1eed d\u1ee5ng th\u00e0nh c\u00f4ng.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n
$\"\"$ $\"\"$ <\/p>\r\n\r\n
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T\u00ecnh tr\u1ea1ng \u0111\u00e0o t\u1ea1o <\/strong>v\u1edbi c\u00e1c th\u1ebb chuy\u1ec3n giao POC:<\/strong> h\u1ec7 th\u1ed1ng cho ph\u00e9p \u0111\u00e1nh d\u1ea5u th\u1ee7 c\u00f4ng nh\u01b0 c\u00e1c th\u1ebb chuy\u1ec3n giao c\u00f3 lo\u1ea1i y\u00eau c\u1ea7u 1-1 hi\u1ec7n nay:\r\n
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T\u01b0\u01a1ng t\u1ef1 nh\u01b0 tr\u00ean, anh\/ch\u1ecb tick ch\u1ecdn th\u1ebb chuy\u1ec3n giao => nh\u1ea5n C\u1eadp nh\u1eadt th\u00f4ng tin<\/strong> => t\u00ecm ki\u1ebfm tr\u01b0\u1eddng T\u00ecnh tr\u1ea1ng \u0111\u00e0o t\u1ea1o <\/strong>=> ch\u1ecdn t\u00ecnh tr\u1ea1ng => nh\u1ea5n C\u1eadp nh\u1eadt<\/strong>.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n
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$\"\"$ <\/figure>\r\n<\/div>\r\n\r\n\r\n
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Sau khi \u0111\u00e1nh d\u1ea5u th\u1ebb chuy\u1ec3n giao, anh\/ch\u1ecb c\u00f3 th\u1ec3 truy c\u1eadp ph\u00e2n h\u1ec7 C\u01a1 h\u1ed9i<\/strong>, t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng POC, khi nh\u1ea5n xem chi ti\u1ebft v\u1ec1 kh\u00e1ch h\u00e0ng, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb Lo\u1ea1i c\u01a1 h\u1ed9i <\/strong>l\u00e0 POC <\/strong>v\u00e0 POC th\u00e0nh c\u00f4ng<\/strong>.<\/li>\r\n<\/ul>\r\n
$\"\"$ Ch\u00fac anh\/ch\u1ecb th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng.<\/p>\r\n\r\n\r\n
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$\"\"$ <\/figure>\r\n<\/div>","protected":false},"excerpt":{"rendered":"
1. T\u1ed5ng quan 2. H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng B\u01b0\u1edbc 1: C\u1ea5p POC cho Kh\u00e1ch h\u00e0ng d\u00f9ng th\u1eed B\u01b0\u1edbc 1.1: Truy c\u1eadp ph\u00e2n h\u1ec7 Qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m tr\u00ean Store Support Anh\/ch\u1ecb truy c\u1eadp ph\u00e2n h\u1ec7\u00a0Qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m\u00a0t\u1ea1i \u0111\u00e2y. Sau \u0111\u00f3, nh\u1eadp MST c\u1ee7a Kh\u00e1ch h\u00e0ng \u0111\u1ec3 t\u00ecm ki\u1ebfm =>…<\/p>\n","protected":false},"author":103,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[31],"ht-kb-tag":[],"class_list":["post-27115","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-amis-crm-misa"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/27115","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/103"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=27115"}],"version-history":[{"count":3,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/27115\/revisions"}],"predecessor-version":[{"id":28403,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/27115\/revisions\/28403"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=27115"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=27115"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=27115"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}