{"id":26885,"date":"2026-04-03T08:05:27","date_gmt":"2026-04-03T08:05:27","guid":{"rendered":"\/misa-store\/?post_type=ht_kb&#038;p=26885"},"modified":"2026-04-03T08:05:27","modified_gmt":"2026-04-03T08:05:27","slug":"huong-dan-su-dung-quy-tac-xac-dinh-loai-chinh-sach-tinh-thuong-va-tu-dong-dua-khach-hang-chua-duoc-upsale-vao-chien-dich-cham-soc-cua-cac-ttkd-khoi-ban-le","status":"publish","type":"ht_kb","link":"\/misa-store\/knowledge-base\/huong-dan-su-dung-quy-tac-xac-dinh-loai-chinh-sach-tinh-thuong-va-tu-dong-dua-khach-hang-chua-duoc-upsale-vao-chien-dich-cham-soc-cua-cac-ttkd-khoi-ban-le\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng quy t\u1eafc x\u00e1c \u0111\u1ecbnh lo\u1ea1i ch\u00ednh s\u00e1ch t\u00ednh th\u01b0\u1edfng v\u00e0 t\u1ef1 \u0111\u1ed9ng \u0111\u01b0a kh\u00e1ch h\u00e0ng ch\u01b0a \u0111\u01b0\u1ee3c Upsale v\u00e0o chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c c\u1ee7a c\u00e1c TTKD kh\u1ed1i B\u00e1n l\u1ebb"},"content":{"rendered":"<h3>1. T\u1ed5ng quan<\/h3>\r\n<ul>\r\n \t<li>D\u1ef1 \u00e1n CRM MISA x\u00e2y d\u1ef1ng quy t\u1eafc x\u00e1c \u0111\u1ecbnh lo\u1ea1i ch\u00ednh s\u00e1ch t\u00ednh th\u01b0\u1edfng v\u00e0 t\u1ef1 \u0111\u1ed9ng \u0111\u01b0a kh\u00e1ch h\u00e0ng ch\u01b0a \u0111\u01b0\u1ee3c Upsale v\u00e0o chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c c\u1ee7a c\u00e1c TTKD kh\u1ed1i B\u00e1n l\u1ebb. \u00c1p d\u1ee5ng v\u1edbi c\u1ea3 Kh\u00e1ch h\u00e0ng mua h\u00e0ng h\u00f3a n\u00e2ng c\u1ea5p s\u1ea3n ph\u1ea9m l\u1ebb (CUKCUK, eShop).<\/li>\r\n \t<li><strong>M\u1ee5c \u0111\u00edch<\/strong>: Gi\u00fap x\u00e1c \u0111\u1ecbnh lo\u1ea1i ch\u00ednh s\u00e1ch t\u00ednh th\u01b0\u1edfng \u0111\u01b0\u1ee3c chi tr\u1ea3 cho NVKD \u0111\u1ed1i v\u1edbi KH t\u1eb7ng mi\u1ec5n ph\u00ed Oneapp th\u1ef1c hi\u1ec7n Upsale.<\/li>\r\n \t<li><strong>\u0110\u1ed1i t\u01b0\u1ee3ng s\u1eed d\u1ee5ng<\/strong>: Gi\u00e1m \u0111\u1ed1c TTKD kh\u1ed1i B\u00e1n l\u1ebb.<\/li>\r\n \t<li>B\u00e0i vi\u1ebft n\u00e0y s\u1ebd h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb s\u1eed d\u1ee5ng quy t\u1eafc x\u00e1c \u0111\u1ecbnh lo\u1ea1i ch\u00ednh s\u00e1ch t\u00ednh th\u01b0\u1edfng v\u00e0 t\u1ef1 \u0111\u1ed9ng \u0111\u01b0a kh\u00e1ch h\u00e0ng ch\u01b0a \u0111\u01b0\u1ee3c Upsale v\u00e0o chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c c\u1ee7a c\u00e1c TTKD kh\u1ed1i B\u00e1n l\u1ebb.<\/li>\r\n<\/ul>\r\n<h3>2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/h3>\r\n\r\n<h4 class=\"wp-block-heading\">Tr\u00ean ph\u00e2n h\u1ec7 \u0110\u01a1n h\u00e0ng<\/h4>\r\n \r\n<ul class=\"wp-block-list\">\r\n \t<li>\u0110\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111\u01a1n h\u00e0ng c\u1ee7a KH n\u00e2ng c\u1ea5p l\u00ean b\u1ea3n tr\u1ea3 ph\u00ed l\u00e0 B\u00e1n m\u1edbi hay Upsale:\r\n<ul class=\"wp-block-list\">\r\n \t<li>Anh\/ch\u1ecb truy c\u1eadp ph\u00e2n h\u1ec7 <strong>\u0110\u01a1n h\u00e0ng <\/strong>tr\u00ean <strong>CRM<\/strong>.<\/li>\r\n \r\n \t<li>Sau \u0111\u00f3, l\u1ea5y l\u00ean tr\u01b0\u1eddng th\u00f4ng tin <strong>Chi\u1ebfn d\u1ecbch Upsell<\/strong> v\u1edbi 2 gi\u00e1 tr\u1ecb l\u00e0:\r\n<ul class=\"wp-block-list\">\r\n \t<li>Upsell Oneapp &#8211; B\u00e1n m\u1edbi.<\/li>\r\n \r\n \t<li>Upsell Oneapp &#8211; Upsell.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<img decoding=\"async\" class=\"aligncenter wp-image-26887 size-full\" src=\"\/misa-store\/wp-content\/uploads\/2026\/04\/14.3.jpg\" alt=\"\" width=\"1920\" height=\"953\" srcset=\"\/misa-store\/wp-content\/uploads\/2026\/04\/14.3.jpg 1920w, \/misa-store\/wp-content\/uploads\/2026\/04\/14.3-300x149.jpg 300w, \/misa-store\/wp-content\/uploads\/2026\/04\/14.3-1024x508.jpg 1024w, \/misa-store\/wp-content\/uploads\/2026\/04\/14.3-768x381.jpg 768w, \/misa-store\/wp-content\/uploads\/2026\/04\/14.3-50x25.jpg 50w, \/misa-store\/wp-content\/uploads\/2026\/04\/14.3-1536x762.jpg 1536w, \/misa-store\/wp-content\/uploads\/2026\/04\/14.3-60x30.jpg 60w, \/misa-store\/wp-content\/uploads\/2026\/04\/14.3-100x50.jpg 100w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\r\n\r\n <div class=\"wp-block-image\">\r\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" class=\"wp-image-27943\" src=\"\/wp-content\/uploads\/2026\/03\/19.33-1.jpg\" alt=\"\" \/><\/figure><\/div> \r\n<ul class=\"wp-block-list\">\r\n \t<li><strong>L\u01b0u \u00fd<\/strong>:\r\n<ul class=\"wp-block-list\">\r\n \t<li><strong>\u0110\u01a1n h\u00e0ng Oneapp 0\u0111<\/strong>\u00a0l\u00e0 \u0111\u01a1n h\u00e0ng ch\u1ee9a m\u00e3 h\u00e0ng h\u00f3a: <strong>C3.005.03.07.2102, C3.004.01.07.2102, C3.004.01.08.2102, C3.005.03.08.2102, C3.005.02.05.2102, C3.005.03.05.2102, C3.005.01.07.2102, C3.005.02.07.2102, C3.005.01.05.2102, C3.004.01.05.2102<\/strong><\/li>\r\n \r\n \t<li><strong>\u0110\u01a1n h\u00e0ng Oneapp c\u00f3 ph\u00ed<\/strong>\u00a0l\u00e0 \u0111\u01a1n h\u00e0ng:\r\n<ul class=\"wp-block-list\">\r\n \t<li>Ch\u1ee9a m\u00e3 h\u00e0ng h\u00f3a c\u1ee7a b\u1ed9:\r\n<ul class=\"wp-block-list\">\r\n \t<li>B\u1ed9 gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m Qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng MISA eShop (MTT).<\/li>\r\n \r\n \t<li>B\u1ed9 gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m Qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng MISA CUKCUK (MTT).<\/li>\r\n<\/ul>\r\n<\/li>\r\n \r\n \t<li>Tr\u1eeb c\u00e1c m\u00e3 h\u00e0ng h\u00f3a 0\u0111 ph\u00eda tr\u00ean.<\/li>\r\n \r\n \t<li>T\u1ed5ng gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng &gt; 0.<\/li>\r\n<\/ul>\r\n<\/li>\r\n \r\n \t<li><strong>\u0110\u01a1n h\u00e0ng n\u00e2ng c\u1ea5p eShop\/CUKCUK<\/strong>\u00a0l\u00e0 \u0111\u01a1n h\u00e0ng:\r\n<ul class=\"wp-block-list\">\r\n \t<li>Ch\u1ee9a m\u00e3 h\u00e0ng h\u00f3a n\u00e2ng c\u1ea5p c\u1ee7a s\u1ea3n ph\u1ea9m CUKCUK\/Eshop m\u00e3 \u0111u\u00f4i 2302 ho\u1eb7c 2305<\/li>\r\n \r\n \t<li>Gi\u00e1 tr\u1ecb \u0111\u01a1n h\u00e0ng &gt; 0.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n \r\n<h4 class=\"wp-block-heading\">Tr\u00ean ph\u00e2n h\u1ec7 Chi\u1ebfn d\u1ecbch<\/h4>\r\n \r\n<ul class=\"wp-block-list\">\r\n \t<li>H\u1ec7 th\u1ed1ng s\u1ebd th\u1ef1c hi\u1ec7n qu\u00e9t d\u1eef li\u1ec7u v\u00e0 l\u1ea5y ra c\u00e1c kh\u00e1ch h\u00e0ng mua c\u1ee7a \u0111\u01a1n h\u00e0ng:\r\n<ul class=\"wp-block-list\">\r\n \t<li>\u0110\u01a1n h\u00e0ng c\u00f3 ng\u00e0y ghi s\u1ed5 thu\u1ed9c th\u00e1ng tr\u01b0\u1edbc \u0111\u00f3 v\u00e0 c\u00f3 ch\u1ee9a m\u00e3 h\u00e0ng h\u00f3a: C3.005.03.07.2102, C3.004.01.07.2102, C3.004.01.08.2102, C3.005.03.08.2102, C3.005.02.05.2102, C3.005.03.05.2102, C3.005.01.07.2102, C3.005.02.07.2102, C3.005.01.05.2102, C3.004.01.05.2102 c\u00f3 <strong>t\u1ed5ng ti\u1ec1n = 0<\/strong> v\u00e0 <strong>t\u00ecnh tr\u1ea1ng ghi doanh s\u1ed1 = \u0110\u00e3 ghi.<\/strong><\/li>\r\n \r\n \t<li>Ch\u01b0a c\u00f3 \u0111\u01a1n h\u00e0ng Oneapp tr\u1ea3 ph\u00ed (\u0110\u01a1n h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 c\u00f3<strong> Lo\u1ea1i \u0111\u01a1n h\u00e0ng<\/strong> l\u00e0 <strong>B\u00e1n m\u1edbi<\/strong> + m\u00e3 h\u00e0ng h\u00f3a thu\u1ed9c <strong>B\u1ed9 gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m Qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng MISA eShop<\/strong> (MTT) ho\u1eb7c <strong>B\u1ed9 gi\u1ea3i ph\u00e1p ph\u1ea7n m\u1ec1m Qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng MISA CUKCUK<\/strong> (MTT) + c\u00f3 <strong>T\u1ed5ng ti\u1ec1n c\u1ee7a h\u00e0ng h\u00f3a &gt; 0\u0111<\/strong>).<\/li>\r\n \r\n \t<li>Ho\u1eb7c <strong>Ch\u01b0a c\u00f3 \u0111\u01a1n h\u00e0ng n\u00e2ng c\u1ea5p Cukcuk\/eShop tr\u1ea3 ph\u00ed<\/strong> (\u0110\u01a1n h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 c\u00f3 <strong>Lo\u1ea1i \u0111\u01a1n h\u00e0ng <\/strong>l\u00e0 <strong>B\u00e1n m\u1edbi<\/strong> + <strong>m\u00e3 h\u00e0ng h\u00f3a<\/strong> thu\u1ed9c <strong>Mshopkeeper<\/strong> ho\u1eb7c <strong>CUKCUK<\/strong> c\u00f3 Ch\u1ee9a <strong>m\u00e3 h\u00e0ng h\u00f3a n\u00e2ng c\u1ea5p m\u00e3 \u0111u\u00f4i 2302 ho\u1eb7c 2305 <\/strong>+ c\u00f3 <strong>T\u1ed5ng ti\u1ec1n c\u1ee7a h\u00e0ng h\u00f3a &gt; 0\u0111<\/strong>).<strong>\r\n<\/strong><\/li>\r\n<\/ul>\r\n<\/li>\r\n \r\n \t<li>H\u1ec7 th\u1ed1ng s\u1ebd d\u1ef1a v\u00e0o <strong>\u0110\u01a1n v\u1ecb th\u1ef1c hi\u1ec7n<\/strong> tr\u00ean \u0111\u01a1n h\u00e0ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh <strong>Chi\u1ebfn d\u1ecbch Upsell OneApp<\/strong> c\u1ee7a TTKD t\u01b0\u01a1ng \u1ee9ng<\/li>\r\n<\/ul>\r\n \r\n<ol class=\"wp-block-list\">\r\n \t<li>Chi\u1ebfn d\u1ecbch Upsell Oneapp c\u1ee7a KDOL GPBL\r\n<ol class=\"wp-block-list\">\r\n \t<li>\u0110\u01a1n v\u1ecb: Ph\u00f2ng KD Online HKD (L2.02.01.08.00.00.00)<\/li>\r\n<\/ol>\r\n<\/li>\r\n \r\n \t<li>Chi\u1ebfn d\u1ecbch Upsell Oneapp c\u1ee7a TTKD GPBL HAN\r\n<ol class=\"wp-block-list\">\r\n \t<li>\u0110\u01a1n v\u1ecb: Trung t\u00e2m KD Gi\u1ea3i ph\u00e1p b\u00e1n l\u1ebb &#8211; H\u00e0 N\u1ed9i (L2.02.01.02.00.00.01)<\/li>\r\n<\/ol>\r\n<\/li>\r\n \r\n \t<li>Chi\u1ebfn d\u1ecbch Upsell Oneapp c\u1ee7a TTKD GPBL HCM\r\n<ol class=\"wp-block-list\">\r\n \t<li>\u0110\u01a1n v\u1ecb: Trung t\u00e2m KD Gi\u1ea3i ph\u00e1p b\u00e1n l\u1ebb &#8211; H\u1ed3 Ch\u00ed Minh (L2.02.01.02.00.00.02)<\/li>\r\n<\/ol>\r\n<\/li>\r\n \r\n \t<li>Chi\u1ebfn d\u1ecbch Upsell Oneapp c\u1ee7a TTKD GPBL DNG\r\n<ol class=\"wp-block-list\">\r\n \t<li>\u0110\u01a1n v\u1ecb: Trung t\u00e2m KD Gi\u1ea3i ph\u00e1p b\u00e1n l\u1ebb &#8211; \u0110\u00e0 N\u1eb5ng (L2.02.01.02.00.00.03)<\/li>\r\n<\/ol>\r\n<\/li>\r\n \r\n \t<li>Chi\u1ebfn d\u1ecbch Upsell Oneapp c\u1ee7a TTKD GPBL CTH\r\n<ol class=\"wp-block-list\">\r\n \t<li>\u0110\u01a1n v\u1ecb: Trung t\u00e2m KD Gi\u1ea3i ph\u00e1p b\u00e1n l\u1ebb &#8211; C\u1ea7n Th\u01a1 (L2.02.01.02.00.00.05)<\/li>\r\n<\/ol>\r\n<\/li>\r\n \r\n \t<li>Chi\u1ebfn d\u1ecbch Upsell Oneapp c\u1ee7a TTKD GPBL BMT\r\n<ol class=\"wp-block-list\">\r\n \t<li>\u0110\u01a1n v\u1ecb: Trung t\u00e2m KD Gi\u1ea3i ph\u00e1p b\u00e1n l\u1ebb &#8211; Bu\u00f4n Ma Thu\u1ed9t (L2.02.01.02.00.00.04)<\/li>\r\n<\/ol>\r\n<\/li>\r\n<\/ol>\r\n \r\n<ul class=\"wp-block-list\">\r\n \t<li>N\u1ebfu Kh\u00e1ch h\u00e0ng ch\u01b0a t\u1ed3n t\u1ea1i trong chi\u1ebfn d\u1ecbch =&gt; h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng th\u00eam kh\u00e1ch h\u00e0ng v\u00e0o <strong>Chi\u1ebfn d\u1ecbch Upsell OneApp<\/strong> c\u1ee7a TTKD t\u01b0\u01a1ng \u1ee9ng.<\/li>\r\n<\/ul>\r\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan D\u1ef1 \u00e1n CRM MISA x\u00e2y d\u1ef1ng quy t\u1eafc x\u00e1c \u0111\u1ecbnh lo\u1ea1i ch\u00ednh s\u00e1ch t\u00ednh th\u01b0\u1edfng v\u00e0 t\u1ef1 \u0111\u1ed9ng \u0111\u01b0a kh\u00e1ch h\u00e0ng ch\u01b0a \u0111\u01b0\u1ee3c Upsale v\u00e0o chi\u1ebfn d\u1ecbch ch\u0103m s\u00f3c c\u1ee7a c\u00e1c TTKD kh\u1ed1i B\u00e1n l\u1ebb. \u00c1p d\u1ee5ng v\u1edbi c\u1ea3 Kh\u00e1ch h\u00e0ng mua h\u00e0ng h\u00f3a n\u00e2ng c\u1ea5p s\u1ea3n&#8230;<\/p>\n","protected":false},"author":103,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-26885","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/26885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/103"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=26885"}],"version-history":[{"count":1,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/26885\/revisions"}],"predecessor-version":[{"id":26889,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/26885\/revisions\/26889"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=26885"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=26885"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=26885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}