{"id":22217,"date":"2025-10-30T04:13:41","date_gmt":"2025-10-30T04:13:41","guid":{"rendered":"\/misa-store\/?post_type=ht_kb&#038;p=22217"},"modified":"2026-03-31T04:39:41","modified_gmt":"2026-03-31T04:39:41","slug":"huong-dan-nhan-vien-cham-soc-khach-hang-dang-ky-dung-mien-phi-san-pham-oneai","status":"publish","type":"ht_kb","link":"\/misa-store\/knowledge-base\/huong-dan-nhan-vien-cham-soc-khach-hang-dang-ky-dung-mien-phi-san-pham-oneai\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u0103ng k\u00fd d\u00f9ng mi\u1ec5n ph\u00ed s\u1ea3n ph\u1ea9m AMIS OneAI"},"content":{"rendered":"<h3>1. T\u1ed5ng quan<\/h3>\n<ul>\n<li>Kh\u00e1ch h\u00e0ng (KH) c\u00f3 th\u1ec3 \u0111\u0103ng k\u00fd d\u00f9ng mi\u1ec5n ph\u00ed s\u1ea3n ph\u1ea9m AMIS OneAI qua c\u00e1c \u0111i\u1ec3m ch\u1ea1m tr\u00ean website ho\u1eb7c tr\u00ean banner t\u1ea1i c\u00e1c s\u1ea3n ph\u1ea9m c\u1ee7a MISA KH \u0111ang s\u1eed d\u1ee5ng.<\/li>\n<li>\u0110\u1ec3 b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng mi\u1ec5n ph\u00ed s\u1ea3n ph\u1ea9m AMIS OneAI, c\u00f3 2 tr\u01b0\u1eddng h\u1ee3p nh\u01b0 sau:\n<ul>\n<li>Tr\u01b0\u1eddng h\u1ee3p 1: KH t\u1ef1 \u0111\u0103ng k\u00fd v\u00e0 k\u00edch ho\u1ea1t s\u1eed d\u1ee5ng.<\/li>\n<li>Tr\u01b0\u1eddng h\u1ee3p 2: Nh\u00e2n vi\u00ean kinh doanh (NVKD) h\u1ed7 tr\u1ee3 KH \u0111\u0103ng k\u00fd v\u00e0 k\u00edch ho\u1ea1t.<\/li>\n<\/ul>\n<\/li>\n<li>Th\u00f4ng tin c\u1ee7a KH \u0111\u0103ng k\u00fd s\u1ebd \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt t\u1ea1i ph\u00e2n h\u1ec7 <strong>Ao c\u01a1 h\u1ed9i <\/strong>tr\u00ean<strong> CRM<\/strong>.<\/li>\n<li>B\u00e0i vi\u1ebft n\u00e0y s\u1ebd h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean ch\u0103m s\u00f3c KH \u0111\u00e3 \u0111\u0103ng k\u00fd d\u00f9ng th\u1eed mi\u1ec5n ph\u00ed s\u1ea3n ph\u1ea9m AMIS OneAI.<\/li>\n<\/ul>\n<h3>2. \u0110\u1ed1i t\u01b0\u1ee3ng<\/h3>\n<ul>\n<li>Nh\u00e2n vi\u00ean trung t\u00e2m kinh doanh OneAI.<\/li>\n<li>Nh\u00e2n vi\u00ean kinh doanh.<\/li>\n<\/ul>\n<h3>3. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/h3>\n<h4>Tr\u01b0\u1eddng h\u1ee3p 1: KH t\u1ef1 k\u00edch ho\u1ea1t s\u1eed d\u1ee5ng mi\u1ec5n ph\u00ed AMIS OneAI<\/h4>\n<ul>\n<li>KH t\u1ef1 th\u1ef1c hi\u1ec7n k\u00edch ho\u1ea1t s\u1eed d\u1ee5ng AMIS OneAI sau khi \u0111\u0103ng k\u00fd d\u00f9ng mi\u1ec5n ph\u00ed th\u00e0nh c\u00f4ng, h\u1ec7 th\u1ed1ng s\u1ebd ghi nh\u1eadn cho Trung t\u00e2m kinh doanh\u00a0OneAI.<\/li>\n<li>Nh\u00e2n vi\u00ean Trung t\u00e2m kinh doanh truy c\u1eadp <strong>CRM\/<\/strong><strong>Ao c\u01a1 h\u1ed9i <\/strong>\u0111\u1ec3 l\u1ea5y th\u00f4ng tin, ch\u0103m s\u00f3c v\u00e0 chuy\u1ec3n \u0111\u1ed5i KH.<\/li>\n<\/ul>\n<h4>Tr\u01b0\u1eddng h\u1ee3p 2: NVKD h\u1ed7 tr\u1ee3 KH k\u00edch ho\u1ea1t s\u1eed d\u1ee5ng mi\u1ec5n ph\u00ed AMIS OneAI<\/h4>\n<ul>\n<li>Khi h\u1ed7 tr\u1ee3 KH \u0111\u0103ng k\u00fd g\u00f3i d\u00f9ng th\u1eed, NVKD \u0111\u00e3 \u0111i\u1ec1n m\u00e3 NV c\u1ee7a m\u00ecnh, h\u1ec7 th\u1ed1ng s\u1ebd ghi nh\u1eadn h\u1ed7 tr\u1ee3 \u0111\u00f3 cho NVKD.<\/li>\n<li>NVKD s\u1ebd \u01b0u ti\u00ean \u0111\u01b0\u1ee3c ch\u0103m s\u00f3c v\u00e0 b\u00e1n h\u00e0ng cho KH m\u00ecnh \u0111\u00e3 h\u1ed7 tr\u1ee3.<\/li>\n<li>V\u1edbi lu\u1ed3ng \u0111\u0103ng k\u00fd tr\u00ean c\u00e1c s\u1ea3n ph\u1ea9m m\u00e0 KH \u0111ang s\u1eed d\u1ee5ng, th\u00f4ng tin \u0111\u0103ng k\u00fd c\u1ee7a KH s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ea9y v\u1ec1\u00a0<strong>Ao c\u01a1 h\u1ed9i\u00a0<\/strong>tr\u00ean\u00a0<strong>CRM<\/strong>.\n<ul>\n<li>N\u1ebfu v\u1ec1\u00a0<strong>Ao c\u01a1 h\u1ed9i\u00a0<\/strong>c\u00f3 m\u00e3 NV, h\u1ec7 th\u1ed1ng s\u1ebd chuy\u1ec3n th\u00f4ng tin sang ph\u00e2n h\u1ec7\u00a0<strong>Ch\u00e0o h\u00e0ng <\/strong>&#8220;KH d\u00f9ng mi\u1ec5n ph\u00ed AMIS OneAI&#8221;, NVKD truy c\u1eadp ph\u00e2n h\u1ec7 l\u1ea5y th\u00f4ng tin \u0111\u1ec3 ch\u0103m s\u00f3c nh\u1eb1m t\u0103ng c\u01a1 h\u1ed9i chuy\u1ec3n \u0111\u1ed5i KH.<\/li>\n<\/ul>\n<\/li>\n<li>\u0110\u1ed3ng th\u1eddi, h\u1ec7 th\u1ed1ng MCP s\u1ebd thu th\u1eadp t\u00ecnh h\u00ecnh s\u1eed d\u1ee5ng r\u1ed3i tr\u1ea3 v\u1ec1\u00a0<strong>CRM\u00a0<\/strong>tr\u00ean ph\u00e2n h\u1ec7\u00a0<strong>Ao c\u01a1 h\u1ed9i<\/strong> \u0111\u1ec3 NVKD c\u00f3 th\u1ec3 n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan Kh\u00e1ch h\u00e0ng (KH) c\u00f3 th\u1ec3 \u0111\u0103ng k\u00fd d\u00f9ng mi\u1ec5n ph\u00ed s\u1ea3n ph\u1ea9m AMIS OneAI qua c\u00e1c \u0111i\u1ec3m ch\u1ea1m tr\u00ean website ho\u1eb7c tr\u00ean banner t\u1ea1i c\u00e1c s\u1ea3n ph\u1ea9m c\u1ee7a MISA KH \u0111ang s\u1eed d\u1ee5ng. \u0110\u1ec3 b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng mi\u1ec5n ph\u00ed s\u1ea3n ph\u1ea9m AMIS OneAI, c\u00f3 2 tr\u01b0\u1eddng&#8230;<\/p>\n","protected":false},"author":103,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[7],"ht-kb-tag":[],"class_list":["post-22217","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-huong-dan-cho-nvkd"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/22217","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/103"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=22217"}],"version-history":[{"count":4,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/22217\/revisions"}],"predecessor-version":[{"id":22561,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/22217\/revisions\/22561"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=22217"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=22217"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=22217"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}