{"id":19711,"date":"2025-06-02T09:33:07","date_gmt":"2025-06-02T09:33:07","guid":{"rendered":"\/misa-store\/?post_type=ht_kb&p=19711"},"modified":"2025-11-03T10:41:10","modified_gmt":"2025-11-03T10:41:10","slug":"huong-dan-ho-tro-khach-hang-eshop-v2-chuyen-doi-danh-cho-nvkd","status":"publish","type":"ht_kb","link":"\/misa-store\/knowledge-base\/huong-dan-ho-tro-khach-hang-eshop-v2-chuyen-doi-danh-cho-nvkd\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng eShop V2 chuy\u1ec3n \u0111\u1ed5i (d\u00e0nh cho NVKD)"},"content":{"rendered":"

1. T\u1ed5ng quan<\/b><\/h3>\n

\u00a0B\u00e0i vi\u1ebft n\u00e0y s\u1ebd h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean kinh doanh (NVKD) c\u00e1c thao t\u00e1c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng (KH) \u0111ang s\u1eed d\u1ee5ng eShop V2 chuy\u1ec3n \u0111\u1ed5i (n\u00e2ng g\u00f3i\/h\u1ea1 g\u00f3i ho\u1eb7c chuy\u1ec3n sang m\u00f4 h\u00ecnh kinh doanh kh\u00e1c).<\/span><\/p>\n

2. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/b><\/h3>\n

2.1. KH mu\u1ed1n chuy\u1ec3n g\u00f3i (n\u00e2ng g\u00f3i\/h\u1ea1 g\u00f3i) trong c\u00f9ng m\u00f4 h\u00ecnh<\/h4>\n

\u00c1p d\u1ee5ng cho tr\u01b0\u1eddng h\u1ee3p KH \u0111ang s\u1eed d\u1ee5ng eShop V2, mu\u1ed1n chuy\u1ec3n \u0111\u1ed5i sang g\u00f3i kh\u00e1c trong c\u00f9ng m\u00f4 h\u00ecnh kinh doanh.<\/p>\n

V\u00ed d\u1ee5: KH \u0111ang s\u1eed d\u1ee5ng g\u00f3i s-Standard<\/strong>, mu\u1ed1n chuy\u1ec3n sang g\u00f3i s-Professional<\/strong> c\u1ee7a m\u00f4 h\u00ecnh B\u00e1n t\u1ea1i c\u1eeda h\u00e0ng<\/strong>.<\/p>\n

Ch\u00ednh s\u00e1ch chuy\u1ec3n \u0111\u1ed5i trong c\u00f9ng<\/strong> m\u00f4 h\u00ecnh kinh doanh nh\u01b0 sau:<\/p>\n

Tr\u01b0\u1eddng h\u1ee3p KH n\u00e2ng g\u00f3i (chuy\u1ec3n l\u00ean g\u00f3i cao ti\u1ec1n h\u01a1n):\u00a0<\/strong><\/p>\n

    \n
  • \n
    KH s\u1ebd ph\u1ea3i thanh to\u00e1n kho\u1ea3n ph\u00ed ch\u00eanh l\u1ec7ch gi\u1eefa hai g\u00f3i khi th\u1ef1c hi\u1ec7n n\u00e2ng c\u1ea5p. G\u00f3i m\u1edbi s\u1ebd \u0111\u01b0\u1ee3c k\u00edch ho\u1ea1t ngay t\u1eeb th\u1eddi \u0111i\u1ec3m n\u00e2ng c\u1ea5p th\u00e0nh c\u00f4ng. KH \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 \u0111\u1ebfn h\u1ebft th\u1eddi h\u1ea1n thu\u00ea bao c\u0169, c\u1ed9ng th\u00eam th\u1eddi gian gia h\u1ea1n (n\u1ebfu c\u00f3).<\/div>\n<\/li>\n
  • \n
    V\u00ed d\u1ee5: KH \u0111ang s\u1eed d\u1ee5ng g\u00f3i e-Starter (2.388.000 VND\/N\u0103m) h\u1ea1n c\u00f2n 6 th\u00e1ng, mu\u1ed1n chuy\u1ec3n sang g\u00f3i e-Standard (3.588.000 VND\/N\u0103m) v\u00e0 mua th\u00eam 1 n\u0103m g\u00f3i e-Standard.<\/div>\n
      \n
    • \n
      Th\u1eddi h\u1ea1n s\u1eed d\u1ee5ng c\u1ee7a KH: 1.5 n\u0103m (6 th\u00e1ng c\u00f2n l\u1ea1i c\u1ee7a thu\u00ea bao c\u0169 + mua th\u00eam 1 n\u0103m).<\/div>\n<\/li>\n
    • \n
      S\u1ed1 ti\u1ec1n KH ph\u1ea3i tr\u1ea3: (3.588.000 – 2.388.000) x 0.5 + 3.588.000 x 1<\/div>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

      Tr\u01b0\u1eddng h\u1ee3p KH h\u1ea1 g\u00f3i (chuy\u1ec3n xu\u1ed1ng g\u00f3i th\u1ea5p ti\u1ec1n h\u01a1n):<\/strong><\/p>\n

        \n
      • Khi h\u1ea1 g\u00f3i, KH s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c ho\u00e0n l\u1ea1i ph\u00ed cho th\u1eddi gian ch\u01b0a s\u1eed d\u1ee5ng. G\u00f3i m\u1edbi s\u1ebd c\u00f3 hi\u1ec7u l\u1ef1c t\u1eeb th\u1eddi \u0111i\u1ec3m h\u1ea1 g\u00f3i th\u00e0nh c\u00f4ng. Th\u1eddi gian s\u1eed d\u1ee5ng v\u1eabn bao g\u1ed3m ph\u1ea7n c\u00f2n l\u1ea1i c\u1ee7a g\u00f3i c\u0169 v\u00e0 th\u1eddi gian gia h\u1ea1n (n\u1ebfu c\u00f3).<\/li>\n
      • V\u00ed d\u1ee5: KH \u0111ang s\u1eed d\u1ee5ng g\u00f3i s-Enterprise 4.788.000 VND\/N\u0103m h\u1ea1n c\u00f2n 3 th\u00e1ng, mu\u1ed1n chuy\u1ec3n sang g\u00f3i s-Professional 3.588.000 VND\/N\u0103m v\u00e0 mua th\u00eam 2 n\u0103m.\n
          \n
        • \n
          Th\u1eddi h\u1ea1n s\u1eed d\u1ee5ng c\u1ee7a KH: 2 n\u0103m 3 th\u00e1ng k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m thanh to\u00e1n th\u00e0nh c\u00f4ng.<\/div>\n<\/li>\n
        • \n
          S\u1ed1 ti\u1ec1n KH ph\u1ea3i tr\u1ea3: 3.588.000 x 2<\/div>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
          B\u01b0\u1edbc 1: NVKD truy c\u1eadp MISA Store Support t\u00ecm ki\u1ebfm<\/strong> KH c\u1ea7n h\u1ed7 tr\u1ee3<\/strong><\/h5>\n
            \n
          • NVKD truy c\u1eadp ch\u1ee9c n\u0103ng H\u1ed7 tr\u1ee3 gia h\u1ea1n tr\u00ean Store Support.<\/li>\n
          • T\u1ea1i \u00f4 t\u00ecm ki\u1ebfm, nh\u1eadp m\u00e3 s\u1ed1 thu\u1ebf ho\u1eb7c th\u00f4ng tin KH, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb danh s\u00e1ch g\u1ee3i \u00fd c\u00e1c KH li\u00ean quan.<\/li>\n
          • T\u1eeb danh s\u00e1ch n\u00e0y, NVKD ch\u1ecdn KH c\u1ea7n h\u1ed7 tr\u1ee3 \u0111\u1ed5i g\u00f3i.<\/li>\n<\/ul>\n

            \"\"<\/p>\n

            B\u01b0\u1edbc 2: Ch\u1ecdn gia h\u1ea1n s\u1ea3n ph\u1ea9m eShop V2<\/strong><\/h5>\n
              \n
            • T\u1ea1i m\u00e0n h\u00ecnh th\u00f4ng tin license c\u1ee7a KH, t\u00edch ch\u1ecdn d\u00f2ng s\u1ea3n ph\u1ea9m eShop V2, ch\u1ecdn Gia h\u1ea1n<\/strong>.<\/li>\n<\/ul>\n

              \"\"<\/p>\n

                \n
              • T\u1ea1i m\u00e0n h\u00ecnh Th\u00f4ng tin gia h\u1ea1n<\/strong>, nh\u1ea5n ch\u1ecdn Ch\u1ec9nh s\u1eeda \u0111\u01a1n h\u00e0ng<\/strong> \u0111\u1ec3 \u0111\u1ed5i g\u00f3i, sau \u0111\u00f3 ch\u1ecdn \u0110\u1ed5i g\u00f3i<\/strong> \u1edf d\u00f2ng G\u00f3i s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 (nh\u01b0 h\u00ecnh d\u01b0\u1edbi).<\/li>\n<\/ul>\n

                \"\"<\/p>\n

                \"\"<\/p>\n

                  \n
                • Khi h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb danh s\u00e1ch c\u00e1c g\u00f3i trong b\u00e1o gi\u00e1, NVKD ch\u1ecdn g\u00f3i c\u1ea7n \u0111\u1ed5i, nh\u1ea5n n\u00fat \u0110\u1ed5i g\u00f3i<\/strong>.<\/li>\n<\/ul>\n

                  \"\"<\/p>\n

                  B\u01b0\u1edbc 3: G\u1eedi th\u00f4ng tin thanh to\u00e1n cho KH<\/strong><\/p>\n

                    \n
                  • Khi h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb m\u00e0n h\u00ecnh Th\u00f4ng tin \u0111\u01a1n h\u00e0ng gia h\u1ea1n<\/strong>, NVKD ki\u1ec3m tra l\u1ea1i t\u1ed5ng ti\u1ec1n thanh to\u00e1n, th\u00f4ng tin t\u00e0i nguy\u00ean v\u00e0 c\u00e1c th\u00f4ng tin kh\u00e1c.<\/li>\n
                  • Sau \u0111\u00f3 nh\u1ea5n \u0110\u1eb7t h\u00e0ng<\/strong> v\u00e0 g\u1eedi link thanh to\u00e1n cho KH nh\u01b0 c\u00e1c lu\u1ed3ng h\u1ed7 tr\u1ee3 mua m\u1edbi, gia h\u1ea1n kh\u00e1c.<\/li>\n<\/ul>\n

                    \"\"<\/p>\n

                    \"\"<\/p>\n

                    2.2. KH mu\u1ed1n chuy\u1ec3n sang g\u00f3i kh\u00e1c m\u00f4 h\u00ecnh (do thay \u0111\u1ed5i m\u00f4 h\u00ecnh kinh doanh)<\/h4>\n

                    \u00c1p d\u1ee5ng cho tr\u01b0\u1eddng h\u1ee3p KH thay \u0111\u1ed5i m\u00f4 h\u00ecnh kinh doanh, v\u00ed d\u1ee5: KH \u0111ang s\u1eed d\u1ee5ng g\u00f3i e-Standard<\/strong> trong m\u00f4 h\u00ecnh B\u00e1n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed<\/strong>, chuy\u1ec3n sang g\u00f3i Omi-Professional<\/strong> trong m\u00f4 h\u00ecnh B\u00e1n \u0111a k\u00eanh<\/strong>.<\/p>\n

                    Ch\u00ednh s\u00e1ch<\/strong> chuy\u1ec3n \u0111\u1ed5i trong kh\u00e1c<\/strong> m\u00f4 h\u00ecnh kinh doanh nh\u01b0 sau:<\/p>\n

                    KH s\u1ebd \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng g\u00f3i m\u1edbi k\u1ec3 t\u1eeb th\u1eddi \u0111i\u1ec3m thanh to\u00e1n \u0111\u01a1n h\u00e0ng th\u00e0nh c\u00f4ng. Th\u1eddi gian s\u1eed d\u1ee5ng bao g\u1ed3m to\u00e0n b\u1ed9 th\u1eddi h\u1ea1n c\u00f2n l\u1ea1i c\u1ee7a g\u00f3i c\u0169 c\u1ed9ng v\u1edbi th\u1eddi gian c\u1ee7a g\u00f3i m\u1edbi \u0111\u00e3 mua th\u00eam (n\u1ebfu c\u00f3 gia h\u1ea1n).<\/div>\n
                    \n
                    S\u1ed1 ti\u1ec1n KH ph\u1ea3i tr\u1ea3:<\/div>\n
                      \n
                    • \n
                      Ph\u00ed ch\u00eanh l\u1ec7ch gi\u1eefa 2 g\u00f3i = (Gi\u00e1 g\u00f3i m\u1edbi – gi\u00e1 g\u00f3i c\u0169) x th\u1eddi h\u1ea1n s\u1eed d\u1ee5ng c\u00f2n l\u1ea1i c\u1ee7a g\u00f3i c\u0169.<\/div>\n<\/li>\n
                    • \n
                      N\u1ebfu ph\u00ed ch\u00eanh l\u1ec7ch gi\u1eefa 2 g\u00f3i >=0 => S\u1ed1 ti\u1ec1n KH ph\u1ea3i tr\u1ea3 = Gi\u00e1 g\u00f3i m\u1edbi x s\u1ed1 n\u0103m mua + ph\u1ea7n\u00a0 ch\u00eanh l\u1ec7ch.<\/div>\n<\/li>\n
                    • \n
                      N\u1ebfu ph\u00ed ch\u00eanh l\u1ec7ch gi\u1eefa 2 g\u00f3i <0 => S\u1ed1 ti\u1ec1n KH ph\u1ea3i tr\u1ea3 = Gi\u00e1 g\u00f3i m\u1edbi x s\u1ed1 n\u0103m mua – ph\u1ea7n ch\u00eanh l\u1ec7ch.<\/div>\n<\/li>\n<\/ul>\n

                      V\u00ed d\u1ee5:<\/p>\n

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                      • \n
                        KH \u0111ang d\u00f9ng g\u00f3i Omi-Standard 3.588.000 VND\/N\u0103m, h\u1ea1n c\u00f2n 1.25 n\u0103m, mu\u1ed1n chuy\u1ec3n sang g\u00f3i s-Enterprise 4.788.000 VND\/N\u0103m v\u00e0 mua th\u00eam 1 n\u0103m.<\/div>\n
                          \n
                        • \n
                          Th\u1eddi h\u1ea1n s\u1eed d\u1ee5ng c\u1ee7a KH: 2.25 n\u0103m (1.25 n\u0103m c\u1ee7a g\u00f3i c\u0169 + 1 n\u0103m g\u00f3i m\u1edbi).<\/div>\n<\/li>\n
                        • \n
                          S\u1ed1 ti\u1ec1n KH ph\u1ea3i tr\u1ea3 = 4.788.000 + (4.788.000-3.588.000) x 1.25<\/div>\n<\/li>\n
                        • \n
                          N\u1ebfu S\u1ed1 ti\u1ec1n ph\u1ea3i tr\u1ea3 <0 => quy v\u1ec1 =0<\/div>\n<\/li>\n<\/ul>\n<\/li>\n
                        • \n
                          KH \u0111ang d\u00f9ng g\u00f3i Omi-Professional 5.988.000 VND\/N\u0103m, h\u1ea1n c\u00f2n 0.5 n\u0103m, mu\u1ed1n chuy\u1ec3n sang g\u00f3i e-Professional 4.788.000 VND\/N\u0103m, mua th\u00eam 3 n\u0103m.<\/div>\n
                            \n
                          • \n
                            Th\u1eddi h\u1ea1n s\u1eed d\u1ee5ng c\u1ee7a KH: 3.5 n\u0103m (0.5 n\u0103m c\u1ee7a g\u00f3i c\u0169 + 3 n\u0103m g\u00f3i m\u1edbi).<\/div>\n<\/li>\n
                          • \n
                            Ph\u00ed ch\u00eanh l\u1ec7ch <0 n\u00ean S\u1ed1 ti\u1ec1n KH ph\u1ea3i tr\u1ea3 = 4.788.000 x 3-600<\/div>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n

                            Th\u1ef1c hi\u1ec7n t\u01b0\u01a1ng t\u1ef1 nh\u01b0 thao t\u00e1c \u0111\u1ed5i g\u00f3i trong c\u00f9ng m\u00f4 h\u00ecnh kinh doanh, l\u01b0u \u00fd \u1edf B\u01b0\u1edbc 2<\/strong>, khi h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb b\u00e1o gi\u00e1, NVKD ch\u1ecdn tab m\u00f4 h\u00ecnh kinh doanh kh\u00e1c v\u00e0 ch\u1ecdn g\u00f3i mu\u1ed1n \u0111\u1ed5i.<\/p>\n

                             <\/p>\n","protected":false},"excerpt":{"rendered":"

                            1. T\u1ed5ng quan \u00a0B\u00e0i vi\u1ebft n\u00e0y s\u1ebd h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean kinh doanh (NVKD) c\u00e1c thao t\u00e1c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng (KH) \u0111ang s\u1eed d\u1ee5ng eShop V2 chuy\u1ec3n \u0111\u1ed5i (n\u00e2ng g\u00f3i\/h\u1ea1 g\u00f3i ho\u1eb7c chuy\u1ec3n sang m\u00f4 h\u00ecnh kinh doanh kh\u00e1c). 2. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n 2.1. KH mu\u1ed1n chuy\u1ec3n g\u00f3i…<\/p>\n","protected":false},"author":98,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[],"ht-kb-tag":[],"class_list":["post-19711","ht_kb","type-ht_kb","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/19711","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/98"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=19711"}],"version-history":[{"count":4,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/19711\/revisions"}],"predecessor-version":[{"id":22659,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/19711\/revisions\/22659"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=19711"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=19711"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=19711"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}