{"id":18899,"date":"2025-01-15T09:06:08","date_gmt":"2025-01-15T09:06:08","guid":{"rendered":"https:\/\/helpamis.misa.vn\/misa-store\/?post_type=ht_kb&#038;p=18899"},"modified":"2025-11-04T04:35:50","modified_gmt":"2025-11-04T04:35:50","slug":"huong-dan-dai-ly-ctv-nhan-vien-kinh-doanh-theo-doi-lich-su-chinh-sua-khach-hang","status":"publish","type":"ht_kb","link":"\/misa-store\/knowledge-base\/huong-dan-dai-ly-ctv-nhan-vien-kinh-doanh-theo-doi-lich-su-chinh-sua-khach-hang\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn \u0111\u1ea1i l\u00fd\/CTV\/nh\u00e2n vi\u00ean kinh doanh theo d\u00f5i l\u1ecbch s\u1eed ch\u1ec9nh s\u1eeda kh\u00e1ch h\u00e0ng tr\u00ean MISA Partner v\u00e0 MISA Partner Manager"},"content":{"rendered":"<h3><b>1. T\u1ed5ng quan<\/b><\/h3>\n<ul>\n<li>B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn c\u00e1ch xem l\u1ecbch s\u1eed ch\u1ec9nh s\u1eeda th\u00f4ng tin kh\u00e1ch h\u00e0ng tr\u00ean MISA Partner v\u00e0 MISA Partner Manager nh\u1eb1m \u0111\u1ea3m b\u1ea3o minh b\u1ea1ch v\u00e0 ki\u1ec3m so\u00e1t d\u1eef li\u1ec7u.<\/li>\n<li>N\u1ed9i dung bao g\u1ed3m thao t\u00e1c th\u1ef1c hi\u1ec7n cho \u0111\u1ea1i l\u00fd\/CTV v\u00e0 nh\u00e2n vi\u00ean kinh doanh, c\u00f9ng c\u00e1c l\u01b0u \u00fd v\u1ec1 \u0111\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u.<\/li>\n<li>Ph\u1ea1m vi \u00e1p d\u1ee5ng cho ng\u01b0\u1eddi d\u00f9ng c\u00f3 quy\u1ec1n theo d\u00f5i nh\u1eadt k\u00fd thay \u0111\u1ed5i th\u00f4ng tin kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<h3><b>2. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/b><\/h3>\n<h4><b>2.1. \u0110\u1ed1i v\u1edbi \u0111\u1ea1i l\u00fd\/CTV<\/b><\/h4>\n<p>Tr\u00ean <strong>MISA Partner<\/strong>, anh\/ch\u1ecb truy c\u1eadp v\u00e0 ph\u00e2n h\u1ec7 <strong>Kh\u00e1ch h\u00e0ng<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2025\/01\/vmware-view_eqxqEazonn.png\" alt=\"\" width=\"1920\" height=\"969\" \/><\/p>\n<p>Anh\/ch\u1ecb<strong> ch\u1ecdn kh\u00e1ch h\u00e0ng m\u00ecnh mu\u1ed1n xem<\/strong> l\u1ecbch s\u1eeda ch\u1ec9nh s\u1eeda (c\u00f3 th\u1ec3 ch\u1ecdn nhi\u1ec1u), r\u1ed3i nh\u1ea5n <strong>Nh\u1eadt k\u00fd kh\u00e1ch h\u00e0ng<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2025\/01\/vmware-view_ID0G29Akwg.png\" alt=\"\" width=\"1920\" height=\"969\" \/><\/p>\n<p>Ph\u1ea7n m\u1ec1m hi\u1ec3n th\u1ecb m\u00e0n h\u00ecnh <strong>Nh\u1eadt k\u00fd kh\u00e1ch h\u00e0ng<\/strong>, bao g\u1ed3m c\u00e1c th\u00f4ng tin:<\/p>\n<ul>\n<li><em>Ng\u01b0\u1eddi ch\u1ec9nh s\u1eeda<\/em><\/li>\n<li><em>Ng\u00e0y t\u1ea1o\/s\u1eeda \u0111\u1ed5i<\/em><\/li>\n<li><em>N\u1ed9i dung<\/em>: C\u1ed9t n\u00e0y s\u1ebd ghi r\u00f5 ng\u01b0\u1eddi s\u1eeda \u0111\u1ed5i \u0111\u00e3 \u0111\u1ed5i nh\u1eefng th\u00f4ng tin g\u00ec. Hi\u1ec7n nay, <em>ngo\u1ea1i tr\u1eeb M\u00e3 s\u1ed1 thu\u1ebf v\u00e0 S\u1ea3n ph\u1ea9m, th\u00ec \u0110\u1ea1i l\u00fd\/CTV \u0111\u01b0\u1ee3c s\u1eeda t\u1ea5t c\u1ea3 c\u00e1c th\u00f4ng tin c\u00f2n l\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng, v\u00e0 h\u1ec7 th\u1ed1ng \u0111\u1ec1u ghi l\u1ea1i t\u1ea5t c\u1ea3 c\u00e1c th\u00f4ng tin ch\u1ec9nh s\u1eeda n\u00e0y<\/em>.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2025\/01\/vmware-view_8sPeJ7qlAI.png\" alt=\"\" width=\"1920\" height=\"970\" \/><\/p>\n<p>Ngo\u00e0i ra, anh\/ch\u1ecb c\u00f3 th\u1ec3<strong> t\u00ecm ki\u1ebfm<\/strong> <strong>theo n\u1ed9i dung<\/strong> s\u1eeda \u0111\u1ed5i v\u00e0<strong> l\u1ecdc theo kho\u1ea3ng th\u1eddi gian ch\u1ec9nh s\u1eeda <\/strong>\u0111\u1ec3 vi\u1ec7c tra so\u00e1t th\u00f4ng tin \u0111\u01b0\u1ee3c nhanh ch\u00f3ng<strong>.<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2025\/01\/vmware-view_5j3jrUZDmU.png\" alt=\"\" width=\"1920\" height=\"968\" \/><\/p>\n<p><strong>L\u01b0u \u00fd:<\/strong> C\u00e1c \u0111\u1ea1i l\u00fd\/CTV ch\u1ec9 xem \u0111\u01b0\u1ee3c nh\u1eadt k\u00fd s\u1eeda \u0111\u1ed5i c\u1ee7a kh\u00e1ch h\u00e0ng m\u00ecnh ph\u1ee5 tr\u00e1ch.<\/p>\n<h4><b>2.2. \u0110\u1ed1i v\u1edbi nh\u00e2n vi\u00ean kinh doanh m\u1ea1ng l\u01b0\u1edbi<\/b><\/h4>\n<p>Anh\/ch\u1ecb truy c\u1eadp \u1ee9ng d\u1ee5ng <strong>MISA Partner Manager<\/strong>, ph\u00e2n h\u1ec7 <strong>Kh\u00e1ch h\u00e0ng<\/strong>. T\u1ea1i \u0111\u00e2y, anh\/ch\u1ecb <strong>nh\u1ea5n v\u00e0o m\u1ed9t kh\u00e1ch h\u00e0ng<\/strong> v\u00e0 ch\u1ecdn tab <strong>Nh\u1eadt k\u00fd s\u1eeda \u0111\u1ed5i<\/strong>. <img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2025\/01\/vmware-view_UE7NhkM2XO.png\" alt=\"\" width=\"1920\" height=\"971\" \/><\/p>\n<p>Nh\u1eadt k\u00fd s\u1eeda \u0111\u1ed5i cung c\u1ea5p cho anh\/ch\u1ecb c\u00e1c th\u00f4ng tin:<\/p>\n<ol>\n<li><strong>Ng\u00e0y ghi nh\u1eadn<\/strong>: Ng\u00e0y t\u1ea1o\/s\u1eeda th\u00f4ng tin<\/li>\n<li><strong>Ng\u01b0\u1eddi t\u1ea1o\/s\u1eeda \u0111\u1ed5i<\/strong><\/li>\n<li><strong>Lo\u1ea1i ng\u01b0\u1eddi t\u1ea1o\/s\u1eeda \u0111\u1ed5i<\/strong>: L\u00e0 \u0110\u1ea1i l\u00fd\/CTV; Nh\u00e2n vi\u00ean qu\u1ea3n l\u00fd hay lu\u1ed3ng t\u1ef1 \u0111\u1ed9ng t\u1eeb Order<\/li>\n<li><strong>H\u00e0nh \u0111\u1ed9ng<\/strong>: cho bi\u1ebft ng\u01b0\u1eddi t\u1ea1o\/s\u1eeda \u0111\u00e3 thay \u0111\u1ed5i nh\u1eefng lo\u1ea1i th\u00f4ng tin g\u00ec. H\u1ec7 th\u1ed1ng s\u1ebd ghi l\u1ea1i nh\u1eadt k\u00fd khi t\u1ea1o\/ch\u1ec9nh s\u1eeda c\u00e1c th\u00f4ng tin sau:\n<ol>\n<li>Khai b\u00e1o kh\u00e1ch h\u00e0ng, s\u1ea3n ph\u1ea9m<\/li>\n<li>Thay \u0111\u1ed5i th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/li>\n<li>Thay \u0111\u1ed5i ng\u00e0y thanh to\u00e1n<\/li>\n<li>Thay \u0111\u1ed5i chi\u1ebft kh\u1ea5u<\/li>\n<li>Thay \u0111\u1ed5i nh\u00e2n vi\u00ean qu\u1ea3n l\u00fd<\/li>\n<li>Thay \u0111\u1ed5i s\u1ed1 ti\u1ec1n<\/li>\n<li>X\u00f3a \u0111\u01a1n h\u00e0ng<\/li>\n<li>T\u00e1ch \u0111\u01a1n h\u00e0ng<\/li>\n<li>Khai b\u00e1o kh\u00e1ch h\u00e0ng<\/li>\n<li>Thay \u0111\u1ed5i th\u00f4ng tin kh\u00e1ch h\u00e0ng (khi \u0111\u1ea1i l\u00fd\/CTC khai b\u00e1o)<\/li>\n<\/ol>\n<\/li>\n<li><strong>\u0110\u01a1n h\u00e0ng<\/strong><\/li>\n<li><strong>S\u1ea3n ph\u1ea9m<\/strong><\/li>\n<li><strong>N\u1ed9i dung thay \u0111\u1ed5i<\/strong>: Chi ti\u1ebft v\u1ec1 n\u1ed9i dung thay \u0111\u1ed5i.<\/li>\n<li><strong>\u0110\u1ecba ch\u1ec9 IP<\/strong><\/li>\n<\/ol>\n<p>T\u1ea1i t\u1eebng c\u1ed9t, anh\/ch\u1ecb c\u00f3 th\u1ec3 l\u1ecdc ho\u1eb7c t\u00ecm ki\u1ebfm \u0111\u1ec3 vi\u1ec7c tra so\u00e1t th\u00f4ng tin \u0111\u01b0\u1ee3c nhanh ch\u00f3ng.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2025\/01\/vmware-view_xSuwYcpCH8.png\" alt=\"\" width=\"1920\" height=\"971\" \/><\/p>\n<h4><b>2.3. L\u01b0u \u00fd v\u1ec1 vi\u1ec7c \u0111\u1ed3ng b\u1ed9 l\u1ecbch s\u1eed ch\u1ec9nh s\u1eeda gi\u1eefa MISA Partner v\u00e0 MISA Partner Manager<\/b><\/h4>\n<p>Khi \u0110\u1ea1i l\u00fd\/CTV ch\u1ec9nh s\u1eeda th\u00f4ng tin kh\u00e1ch h\u00e0ng, Nh\u00e2n vi\u00ean kinh doanh c\u0169ng s\u1ebd nh\u00ecn th\u1ea5y l\u1ecbch s\u1eed ch\u1ec9nh s\u1eeda n\u00e0y tr\u00ean <strong>MISA Partner Manager<\/strong>. V\u00e0 ng\u01b0\u1ee3c l\u1ea1i, khi Nh\u00e2n vi\u00ean kinh doanh ch\u1ec9nh s\u1eeda th\u00f4ng tin kh\u00e1ch h\u00e0ng, \u0110\u1ea1i l\u00fd\/CTV c\u0169ng s\u1ebd nh\u00ecn th\u1ea5y l\u1ecbch s\u1eed ch\u1ec9nh s\u1eeda n\u00e0y tr\u00ean <strong>MISA Partner.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn c\u00e1ch xem l\u1ecbch s\u1eed ch\u1ec9nh s\u1eeda th\u00f4ng tin kh\u00e1ch h\u00e0ng tr\u00ean MISA Partner v\u00e0 MISA Partner Manager nh\u1eb1m \u0111\u1ea3m b\u1ea3o minh b\u1ea1ch v\u00e0 ki\u1ec3m so\u00e1t d\u1eef li\u1ec7u. N\u1ed9i dung bao g\u1ed3m thao t\u00e1c th\u1ef1c hi\u1ec7n cho \u0111\u1ea1i l\u00fd\/CTV v\u00e0 nh\u00e2n vi\u00ean kinh doanh,&#8230;<\/p>\n","protected":false},"author":97,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[23,29,7],"ht-kb-tag":[],"class_list":["post-18899","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-huong-dan-cho-dai-ly","ht_kb_category-khac","ht_kb_category-huong-dan-cho-nvkd"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/18899","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/97"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=18899"}],"version-history":[{"count":3,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/18899\/revisions"}],"predecessor-version":[{"id":22703,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/18899\/revisions\/22703"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=18899"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=18899"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=18899"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}