{"id":18417,"date":"2024-12-19T03:03:44","date_gmt":"2024-12-19T03:03:44","guid":{"rendered":"https:\/\/helpamis.misa.vn\/misa-store\/?post_type=ht_kb&p=18417"},"modified":"2025-11-04T04:42:36","modified_gmt":"2025-11-04T04:42:36","slug":"huong-dan-nhan-vien-kinh-doanh-tao-du-lieu-demo-amis-platform-cho-khach-hang-tren-misa-customer-support","status":"publish","type":"ht_kb","link":"\/misa-store\/knowledge-base\/huong-dan-nhan-vien-kinh-doanh-tao-du-lieu-demo-amis-platform-cho-khach-hang-tren-misa-customer-support\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean kinh doanh t\u1ea1o d\u1eef li\u1ec7u demo AMIS Platform cho kh\u00e1ch h\u00e0ng tr\u00ean MISA Customer Support"},"content":{"rendered":"

1. T\u1ed5ng quan<\/span><\/h3>\n
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H\u01b0\u1edbng d\u1eabn n\u00e0y cung c\u1ea5p quy tr\u00ecnh t\u1ea1o v\u00e0 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u demo tr\u00ean MISA Store Support nh\u1eb1m h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean kinh doanh nhanh ch\u00f3ng cung c\u1ea5p t\u00e0i kho\u1ea3n d\u00f9ng th\u1eed cho kh\u00e1ch h\u00e0ng.<\/li>\n
N\u1ed9i dung bao g\u1ed3m c\u00e1c b\u01b0\u1edbc t\u1ea1o d\u1eef li\u1ec7u demo, ki\u1ec3m tra d\u1eef li\u1ec7u v\u00e0 g\u1eedi email k\u00edch ho\u1ea1t.<\/li>\n
Ph\u1ea1m vi \u00e1p d\u1ee5ng cho nh\u00e2n vi\u00ean kinh doanh v\u00e0 MDR trong qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m AMIS.<\/li>\n<\/ul>\n
2. M\u1ee5c \u0111\u00edch<\/h3>\n
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\u0110\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng:<\/strong><\/span>
\nKh\u00e1ch h\u00e0ng th\u01b0\u1eddng g\u1eb7p kh\u00f3 kh\u0103n khi s\u1eed d\u1ee5ng th\u1eed s\u1ea3n ph\u1ea9m do kh\u00f4ng c\u00f3 s\u1eb5n d\u1eef li\u1ec7u ph\u00f9 h\u1ee3p v\u1edbi l\u0129nh v\u1ef1c ng\u00e0nh ngh\u1ec1, g\u00e2y c\u1ea3n tr\u1edf qu\u00e1 tr\u00ecnh t\u00ecm hi\u1ec3u v\u00e0 tr\u1ea3i nghi\u1ec7m ph\u1ea7n m\u1ec1m.<\/span><\/li>\n
\u0110\u1ed1i v\u1edbi nh\u00e2n vi\u00ean kinh doanh:<\/strong><\/span>\n
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Khi demo s\u1ea3n ph\u1ea9m, nh\u00e2n vi\u00ean ph\u1ea3i t\u1ef1 t\u1ea1o c\u00f4ng ty v\u1edbi d\u1eef li\u1ec7u demo theo l\u0129nh v\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng, m\u1ea5t nhi\u1ec1u th\u1eddi gian.<\/span><\/li>\n
Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u t\u00e0i kho\u1ea3n demo, nh\u00e2n vi\u00ean ph\u1ea3i h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u0103ng k\u00fd d\u00f9ng th\u1eed, g\u00e2y t\u1ed1n c\u00f4ng s\u1ee9c v\u00e0 th\u1eddi gian.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/span><\/h3>\n
M\u1ed9t s\u1ed1 t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng c\u1ea7n t\u1ea1o d\u1eef li\u1ec7u demo<\/strong><\/span><\/p>\n
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T\u00ecnh hu\u1ed1ng 1: Kh\u00e1ch h\u00e0ng \u0111\u0103ng k\u00fd t\u1ea1o d\u1eef li\u1ec7u demo tr\u00ean website:<\/strong><\/em><\/span>\n
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Kh\u00e1ch h\u00e0ng truy c\u1eadp v\u00e0o MISA AMIS Website<\/a> ho\u1eb7c trang s\u1ea3n ph\u1ea9m thu\u1ed9c AMIS Platform \u0111\u1ec3 \u0111\u0103ng k\u00fd t\u00e0i kho\u1ea3n demo.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
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Sau khi \u0111\u0103ng k\u00fd, th\u00f4ng tin kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ebfn ph\u00e2n h\u1ec7 Ao c\u01a1 h\u1ed9i<\/strong> tr\u00ean AMIS CRM<\/strong> \u0111\u1ec3 nh\u00e2n vi\u00ean MDR x\u00e1c nh\u1eadn v\u00e0 chuy\u1ec3n giao cho nh\u00e2n vi\u00ean kinh doanh.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
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Anh\/ch\u1ecb nh\u00e2n vi\u00ean kinh doanh ti\u1ebfp nh\u1eadn \u0111\u01b0\u1ee3c c\u01a1 h\u1ed9i, h\u00e3y s\u1eed d\u1ee5ng th\u00f4ng tin kh\u00e1ch h\u00e0ng c\u00f3 \u0111\u01b0\u1ee3c \u0111\u1ec3 t\u1ea1o d\u1eef li\u1ec7u demo tr\u00ean MISA Store Support<\/strong> v\u00e0 ti\u1ebfn h\u00e0nh t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng.<\/span><\/li>\n<\/ul>\n<\/li>\n
T\u00ecnh hu\u1ed1ng 2: Anh\/ch\u1ecb \u0111\u00e3 c\u00f3 ngu\u1ed3n kh\u00e1ch h\u00e0ng s\u1eb5n v\u00e0 \u0111ang trong qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n.<\/em> <\/strong><\/span>\n
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N\u1ebfu kh\u00e1ch h\u00e0ng mong mu\u1ed1n c\u00f3 t\u00e0i kho\u1ea3n demo, anh\/ch\u1ecb c\u0169ng s\u1ebd truy c\u1eadp MISA Store Support<\/strong> \u0111\u1ec3 t\u1ea1o d\u1eef li\u1ec7u demo.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
2.1 C\u00e1ch t\u1ea1o d\u1eef li\u1ec7u demo<\/strong><\/span><\/p>\n
Anh\/ch\u1ecb truy c\u1eadp MISA Store Support<\/strong><\/a>, ph\u00e2n h\u1ec7 T\u1ea1o d\u1eef li\u1ec7u demo. T\u1ea1i \u0111\u00e2y, anh\/ch\u1ecb nh\u1ea5n T\u1ea1o m\u1edbi<\/strong> \u0111\u1ec3 t\u1ea1o m\u1edbi d\u1eef li\u1ec7u demo.<\/span><\/p>\n
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Anh\/ch\u1ecb vui l\u00f2ng \u0111i\u1ec1n t\u1ea5t c\u1ea3 c\u00e1c th\u00f4ng tin tr\u00ean form: M\u00e3 s\u1ed1 thu\u1ebf, t\u00ean c\u00f4ng ty, s\u1ed1 ng\u00e0y s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m…<\/em>Trong \u0111\u00f3:<\/em><\/span><\/p>\n
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L\u0129nh v\u1ef1c ng\u00e0nh ngh\u1ec1<\/strong>: anh\/ch\u1ecb h\u00e3y ch\u1ecdn l\u0129nh v\u1ef1c ng\u00e0nh ngh\u1ec1 t\u01b0\u01a1ng \u1ee9ng c\u1ee7a kh\u00e1ch h\u00e0ng, ph\u1ea7n m\u1ec1m s\u1ebd t\u1ea1o d\u1eef li\u1ec7u demo t\u01b0\u01a1ng \u1ee9ng cho l\u0129nh v\u1ef1c ng\u00e0nh ngh\u1ec1 n\u00e0y.<\/span><\/li>\n
S\u1ed1 ng\u00e0y d\u00f9ng th\u1eed ph\u1ea7n m\u1ec1m<\/strong> theo quy \u0111\u1ecbnh c\u1ee7a MISA g\u1ed3m: 5 ng\u00e0y, 10 ng\u00e0y, 15 ng\u00e0y v\u00e0 30 ng\u00e0y.<\/span><\/li>\n<\/ul>\n
Sau khi ho\u00e0n t\u1ea5t th\u00f4ng tin, anh\/ch\u1ecb nh\u1ea5n T\u1ea1o m\u1edbi<\/strong>.<\/span><\/p>\n
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L\u00fac n\u00e0y, ph\u1ea7n m\u1ec1m s\u1ebd:<\/span><\/p>\n
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Th\u1ef1c hi\u1ec7n kh\u1edfi t\u1ea1o d\u1eef li\u1ec7u demo t\u01b0\u01a1ng \u1ee9ng v\u1edbi th\u00f4ng tin c\u00f4ng ty \u0111\u1ed3ng th\u1eddi g\u1eedi th\u00f4ng b\u00e1o \u0111\u1ebfn NVKD ngay tr\u00ean ph\u1ea7n m\u1ec1m MISA StoreSupport<\/strong> v\u00e0 qua Email.<\/strong><\/span><\/li>\n
L\u01b0u \u00fd<\/strong><\/span>: Email nh\u1eadn th\u00f4ng b\u00e1o s\u1ebd l\u00e0 Email t\u01b0\u01a1ng \u1ee9ng v\u1edbi t\u00e0i kho\u1ea3n MISA ID c\u1ee7a anh ch\u1ecb NVKD.<\/span><\/li>\n<\/ul>\n
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L\u01b0u th\u00f4ng tin c\u00f4ng ty m\u1edbi t\u1ea1o d\u1eef li\u1ec7u v\u00e0o danh s\u00e1ch:<\/span>\n
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Anh\/ch\u1ecb c\u00f3 th\u1ec3 ki\u1ec3m tra l\u1ea1i \u0111\u01b0\u1ee3c c\u00e1c th\u00f4ng tin anh\/ch\u1ecb v\u1eeba \u0111i\u1ec1n, \u0111\u1ed3ng th\u1eddi xem \u0111\u01b0\u1ee3c th\u00eam c\u00e1c th\u00f4ng tin:<\/span>\n
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Ng\u00e0y h\u1ebft h\u1ea1n: L\u00e0 ng\u00e0y cu\u1ed1i c\u00f9ng kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng d\u1eef li\u1ec7u demo.<\/em><\/span>\n
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Khi h\u1ebft h\u1ea1n, h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng x\u00f3a<\/strong> t\u00e0i kho\u1ea3n demo n\u00e0y, kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f2n truy c\u1eadp \u0111\u01b0\u1ee3c<\/strong><\/span><\/li>\n<\/ul>\n<\/li>\n
Tr\u1ea1ng th\u00e1i:\u00a0<\/em>Khi t\u1ea1o xong, b\u1ea3n ghi s\u1ebd \u1edf tr\u1ea1ng th\u00e1i \u0110ang s\u1eed d\u1ee5ng<\/strong>. Khi \u0111\u1ebfn ng\u00e0y h\u1ebft h\u1ea1n, b\u1ea3n ghi s\u1ebd chuy\u1ec3n sang tr\u1ea1ng th\u00e1i H\u1ebft h\u1ea1n<\/strong>\u00a0<\/span><\/li>\n
…<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
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Anh\/ch\u1ecb c\u0169ng c\u00f3 th\u1ec3 nh\u1ea5n v\u00e0o b\u1ea3n ghi \u0111\u1ec3 xem chi ti\u1ebft danh s\u00e1ch c\u00e1c \u1ee9ng d\u1ee5ng<\/strong> v\u00e0 tr\u1ea1ng th\u00e1i c\u00e0i \u0111\u1eb7t<\/strong> c\u1ee7a t\u1eebng \u1ee9ng d\u1ee5ng.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
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Trong tr\u01b0\u1eddng h\u1ee3p c\u00f3 \u1ee9ng d\u1ee5ng c\u00e0i \u0111\u1eb7t th\u1ea5t b\u1ea1i<\/strong>, anh\/ch\u1ecb c\u00f3 th\u1ec3 ch\u1ecdn \u1ee9ng d\u1ee5ng m\u00ecnh c\u1ea7n c\u00e0i \u0111\u1eb7t, sau \u0111\u00f3 nh\u1ea5n C\u00e0i \u0111\u1eb7t l\u1ea1i<\/strong> \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e0i \u0111\u1eb7t <\/strong>\u1ee9ng d\u1ee5ng.<\/span><\/p>\n
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<\/p>\n
2.2 Truy c\u1eadp t\u00e0i kho\u1ea3n demo v\u00e0 t\u1ea1o t\u00e0i kho\u1ea3n demo cho kh\u00e1ch h\u00e0ng<\/strong><\/span><\/p>\n
Anh\/ch\u1ecb vui l\u00f2ng truy c\u1eadp v\u00e0o email MISA JSC<\/strong> c\u1ee7a m\u00ecnh, m\u1edf email th\u00f4ng b\u00e1o t\u1ea1o t\u00e0i kho\u1ea3n demo th\u00e0nh c\u00f4ng<\/strong> v\u00e0 nh\u1ea5n v\u00e0o li\u00ean k\u1ebft “T\u1ea1i \u0111\u00e2y<\/strong>” \u0111\u1ec3 chuy\u1ec3n \u0111\u1ebfn trang \u0111\u0103ng nh\u1eadp<\/strong>. Sau \u0111\u00f3, anh\/ch\u1ecb \u0111\u0103ng nh\u1eadp b\u1eb1ng t\u00e0i kho\u1ea3n MISA JSC c\u1ee7a m\u00ecnh<\/strong> v\u00e0 ch\u1ecdn c\u00f4ng ty<\/strong> \u0111\u00e3 t\u1ea1o cho kh\u00e1ch h\u00e0ng (n\u1ebfu c\u00f3 nhi\u1ec1u c\u00f4ng ty).<\/span><\/p>\n
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Khi truy c\u1eadp v\u00e0o AMIS Platform<\/strong>, anh\/ch\u1ecb hay truy c\u1eadp v\u00e0o \u1ee9ng d\u1ee5ng m\u00ecnh \u0111ang c\u1ea7n t\u01b0 v\u1ea5n\/b\u00e1n cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 ki\u1ec3m tra:<\/span><\/p>\n
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D\u1eef li\u1ec7u m\u1eabu tr\u00ean \u1ee9ng d\u1ee5ng \u0111\u00e3 ph\u00f9 h\u1ee3p v\u1edbi ng\u00e0nh ngh\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng ch\u01b0a? \u0110\u1ec3 d\u1ec5 d\u00e0ng ki\u1ec3m tra, h\u1ec7 th\u1ed1ng s\u1eed d\u1ee5ng t\u00ean c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c c\u1ea5p cao nh\u1ea5t l\u00e0m \u0111\u1ea1i di\u1ec7n cho t\u00ean ng\u00e0nh ngh\u1ec1.<\/span><\/li>\n<\/ul>\n
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C\u00e1c ph\u00e2n h\u1ec7 trong \u1ee9ng d\u1ee5ng \u0111\u00e3 \u0111\u01b0\u1ee3c cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 d\u1eef li\u1ec7u m\u1eabu ch\u01b0a?<\/span><\/li>\n<\/ul>\n
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Sau khi ho\u00e0n t\u1ea5t vi\u1ec7c ki\u1ec3m tra, anh\/ch\u1ecb c\u1ea7n g\u1eedi email k\u00edch ho\u1ea1t \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 truy c\u1eadp ph\u1ea7n m\u1ec1m.<\/span><\/p>\n
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\u0110\u1ea7u ti\u00ean, anh\/ch\u1ecb vui l\u00f2ng t\u00ecm v\u00e0 truy c\u1eadp v\u00e0o \u1ee9ng d\u1ee5ng AMIS H\u1ec7 th\u1ed1ng<\/strong>. Trong \u1ee9ng d\u1ee5ng n\u00e0y, ph\u1ea7n m\u1ec1m \u0111\u00e3 t\u1ef1 \u0111\u1ed9ng th\u00eam kh\u00e1ch h\u00e0ng v\u1edbi th\u00f4ng tin anh\/ch\u1ecb cung c\u1ea5p khi t\u1ea1o t\u00e0i kho\u1ea3n demo<\/strong>, \u0111\u1ed3ng th\u1eddi ph\u00e2n quy\u1ec1n cho kh\u00e1ch h\u00e0ng th\u00e0nh Qu\u1ea3n tr\u1ecb h\u1ec7 th\u1ed1ng<\/strong>.<\/span><\/li>\n<\/ul>\n
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Ti\u1ebfp theo, anh\/ch\u1ecb truy c\u1eadp v\u00e0o ph\u00e2n h\u1ec7 Qu\u1ea3n l\u00fd danh m\u1ee5c<\/strong>, ch\u1ecdn tab Ng\u01b0\u1eddi d\u00f9ng<\/strong>, t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng n\u00e0y v\u00e0 th\u1ef1c hi\u1ec7n g\u1eedi email k\u00edch ho\u1ea1t.<\/span><\/li>\n<\/ul>\n
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Sau \u0111\u00f3, anh\/ch\u1ecb vui l\u00f2ng th\u00f4ng b\u00e1o kh\u00e1ch h\u00e0ng ki\u1ec3m tra email c\u1ee7a m\u00ecnh (ch\u00ednh l\u00e0 email anh\/ch\u1ecb nh\u1eadp khi t\u1ea1o t\u00e0i kho\u1ea3n demo)<\/strong> \u0111\u1ec3 m\u1edf email k\u00edch ho\u1ea1t<\/strong>, th\u1ef1c hi\u1ec7n k\u00edch ho\u1ea1t<\/strong> v\u00e0 truy c\u1eadp v\u00e0o ph\u1ea7n m\u1ec1m.<\/span><\/li>\n<\/ul>\n
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Ch\u00fac anh\/ch\u1ecb th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng.<\/p>\n","protected":false},"excerpt":{"rendered":"
1. T\u1ed5ng quan H\u01b0\u1edbng d\u1eabn n\u00e0y cung c\u1ea5p quy tr\u00ecnh t\u1ea1o v\u00e0 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u demo tr\u00ean MISA Store Support nh\u1eb1m h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean kinh doanh nhanh ch\u00f3ng cung c\u1ea5p t\u00e0i kho\u1ea3n d\u00f9ng th\u1eed cho kh\u00e1ch h\u00e0ng. N\u1ed9i dung bao g\u1ed3m c\u00e1c b\u01b0\u1edbc t\u1ea1o d\u1eef li\u1ec7u demo, ki\u1ec3m…<\/p>\n","protected":false},"author":97,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[7],"ht-kb-tag":[],"class_list":["post-18417","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-huong-dan-cho-nvkd"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/18417","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/97"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=18417"}],"version-history":[{"count":4,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/18417\/revisions"}],"predecessor-version":[{"id":22725,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/18417\/revisions\/22725"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=18417"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=18417"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=18417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}