{"id":18091,"date":"2024-12-05T09:05:44","date_gmt":"2024-12-05T09:05:44","guid":{"rendered":"https:\/\/helpamis.misa.vn\/misa-store\/?post_type=ht_kb&#038;p=18091"},"modified":"2025-11-04T06:50:48","modified_gmt":"2025-11-04T06:50:48","slug":"huong-dan-csm-ho-tro-khach-hang-khi-khach-hang-can-ho-tro-trong-qua-trinh-gia-han-san-pham","status":"publish","type":"ht_kb","link":"\/misa-store\/knowledge-base\/huong-dan-csm-ho-tro-khach-hang-khi-khach-hang-can-ho-tro-trong-qua-trinh-gia-han-san-pham\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn CSM h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng khi trong qu\u00e1 tr\u00ecnh kh\u00e1ch h\u00e0ng gia h\u1ea1n s\u1ea3n ph\u1ea9m"},"content":{"rendered":"<h3><b>1. T\u1ed5ng quan<\/b><\/h3>\n<ul>\n<li>H\u01b0\u1edbng d\u1eabn n\u00e0y cung c\u1ea5p quy tr\u00ecnh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh gia h\u1ea1n s\u1ea3n ph\u1ea9m th\u00f4ng qua Livechat.<\/li>\n<li>N\u1ed9i dung bao g\u1ed3m c\u00e1ch kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 CSM v\u00e0 c\u00e1ch CSM ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3.<\/li>\n<li>Ph\u1ea1m vi \u00e1p d\u1ee5ng cho \u0111\u1ed9i ng\u0169 CSM t\u1ea1i MISA.<\/li>\n<\/ul>\n<h3><b>2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/b><\/h3>\n<h4><b>2.1 C\u00e1ch th\u1ee9c kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 t\u1edbi CSM trong khi gia h\u1ea1n<\/b><\/h4>\n<p>N\u1ebfu g\u1eb7p v\u1ea5n \u0111\u1ec1 c\u1ea7n h\u1ed7 tr\u1ee3 trong qu\u00e1 tr\u00ecnh gia h\u1ea1n s\u1ea3n ph\u1ea9m, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi CSM th\u00f4ng qua vi\u1ec7c nh\u1ea5n v\u00e0o bi\u1ec3u t\u01b0\u1ee3ng <strong>LIVECHAT<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/chrome_MptrPGoQ0H-1.png\" alt=\"\" width=\"1920\" height=\"953\" \/><\/p>\n<p>Ph\u1ea7n m\u1ec1m hi\u1ec3n th\u1ecb bi\u1ec3u m\u1eabu <strong>&#8220;Th\u00f4ng tin v\u1ec1 b\u1ea1n&#8221;<\/strong>, trong \u0111\u00f3 t\u1ef1 \u0111\u1ed9ng \u0111i\u1ec1n c\u00e1c th\u00f4ng tin c\u01a1 b\u1ea3n t\u1eeb Gi\u1ea5y ph\u00e9p s\u1eed d\u1ee5ng, bao g\u1ed3m: <strong>H\u1ecd v\u00e0 t\u00ean<\/strong>, <strong>Email<\/strong>, <strong>S\u1ed1 \u0111i\u1ec7n tho\u1ea1i<\/strong>, <strong>M\u00e3 s\u1ed1 thu\u1ebf c\u00f4ng ty<\/strong>,&#8230; Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ch\u1ec9nh s\u1eeda tr\u1ef1c ti\u1ebfp c\u00e1c th\u00f4ng tin n\u00e0y. Sau khi ho\u00e0n t\u1ea5t, th\u00f4ng tin c\u0169ng s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ebfn b\u1ed9 ph\u1eadn CSM \u0111\u1ec3 h\u1ed7 tr\u1ee3 nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3 h\u01a1n.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/chrome_RWp97nC6Ng.png\" alt=\"\" width=\"1715\" height=\"1005\" \/><\/p>\n<p>Khi kh\u00e1ch h\u00e0ng \u0111\u1eb7t c\u00e2u h\u1ecfi, s\u1ebd c\u00f3 chatbot t\u1ef1 \u0111\u1ed9ng c\u1ee7a MISA tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc, sau \u0111\u00f3 chuy\u1ec3n h\u01b0\u1edbng cho CSM.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/chrome_opUZJIibW0.png\" alt=\"\" width=\"1920\" height=\"903\" \/><\/p>\n<h4><b>2.2 C\u00e1ch th\u1ee9c CSM nh\u1eadn th\u00f4ng tin c\u1ea7n h\u1ed7 tr\u1ee3 v\u00e0 th\u1ef1c hi\u1ec7n h\u1ed7 tr\u1ee3<\/b><\/h4>\n<p>Anh\/ch\u1ecb truy c\u1eadp \u1ee9ng d\u1ee5ng <a href=\"https:\/\/my.livechatinc.com\/home\">Livechat<\/a>, ph\u00e2n h\u1ec7 <strong>Engage<\/strong>. Nh\u1eefng kh\u00e1ch h\u00e0ng \u0111ang gia h\u1ea1n, v\u00e0 \u0111ang ch\u1edd CSM c\u1ee7a MISA h\u1ed7 tr\u1ee3 gia h\u1ea1n, t\u1ea1i c\u1ed9t <strong>Groups<\/strong> s\u1ebd hi\u1ec3n th\u1ecb l\u00e0 <strong>TV &#8211; CSM gia h\u1ea1n<\/strong>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/chrome_zdOU4cG3gh.png\" alt=\"\" width=\"1920\" height=\"944\" \/><\/p>\n<p>\u0110\u1ed1i v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng n\u00e0y, anh\/ch\u1ecb nh\u1ea5n v\u00e0o <strong>Pick from queue<\/strong> \u0111\u1ec3 ti\u1ebfp nh\u1eadn h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng n\u00e0y.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/chrome_rqfup0sC3r.png\" alt=\"\" width=\"1920\" height=\"945\" \/><\/p>\n<p>Sau \u0111\u00f3 nh\u1ea5n <strong>Go to chat<\/strong> \u0111\u1ec3 truy c\u1eadp h\u1ed9i tho\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng,<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/chrome_wazsYc0iR7.png\" alt=\"\" width=\"1920\" height=\"953\" \/><\/p>\n<p>Tr\u00ean h\u1ed9i tho\u1ea1i, anh\/ch\u1ecb c\u00f3 th\u1ec3 <strong>xem nh\u1eefng th\u00f4ng tin c\u01a1 b\u1ea3n t\u1eeb kh\u00e1ch h\u00e0ng<\/strong>: s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, c\u00f4ng ty, s\u1ea3n ph\u1ea9m&#8230;<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/Figma_TIL0AMr6RK.png\" alt=\"\" width=\"1920\" height=\"963\" \/><\/p>\n<p>Anh\/ch\u1ecb ti\u1ebfn h\u00e0nh t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng. <strong>Sau khi qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n ho\u00e0n t\u1ea5t, vui l\u00f2ng t\u1ea1o Ticket<\/strong>. Anh\/ch\u1ecb c\u00f3 th\u1ec3 xem th\u00eam h\u01b0\u1edbng d\u1eabn t\u1ea1o Ticket <a href=\"https:\/\/helpinternal.misa.vn\/kb\/huong-dan-su-dung-support-ticket\/\">t\u1ea1i \u0111\u00e2y<\/a>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/Figma_NpJZRhILj7.png\" alt=\"\" width=\"1920\" height=\"984\" \/><\/p>\n<p>Ch\u00fac anh\/ch\u1ecb th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan H\u01b0\u1edbng d\u1eabn n\u00e0y cung c\u1ea5p quy tr\u00ecnh h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh gia h\u1ea1n s\u1ea3n ph\u1ea9m th\u00f4ng qua Livechat. N\u1ed9i dung bao g\u1ed3m c\u00e1ch kh\u00e1ch h\u00e0ng li\u00ean h\u1ec7 CSM v\u00e0 c\u00e1ch CSM ti\u1ebfp nh\u1eadn, x\u1eed l\u00fd y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3. Ph\u1ea1m vi \u00e1p d\u1ee5ng cho&#8230;<\/p>\n","protected":false},"author":97,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[7],"ht-kb-tag":[],"class_list":["post-18091","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-huong-dan-cho-nvkd"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/18091","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/97"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=18091"}],"version-history":[{"count":4,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/18091\/revisions"}],"predecessor-version":[{"id":22755,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/18091\/revisions\/22755"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=18091"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=18091"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=18091"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}