{"id":18037,"date":"2024-12-03T02:21:09","date_gmt":"2024-12-03T02:21:09","guid":{"rendered":"https:\/\/helpamis.misa.vn\/misa-store\/?post_type=ht_kb&#038;p=18037"},"modified":"2025-11-04T07:00:09","modified_gmt":"2025-11-04T07:00:09","slug":"huong-dan-nvkd-tang-them-thoi-gian-dung-thu-phan-mem-cho-khach-hang-khi-co-nhu-cau-khong-qua-3-thang-tren-misa-store-support","status":"publish","type":"ht_kb","link":"\/misa-store\/knowledge-base\/huong-dan-nvkd-tang-them-thoi-gian-dung-thu-phan-mem-cho-khach-hang-khi-co-nhu-cau-khong-qua-3-thang-tren-misa-store-support\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn NVKD t\u0103ng th\u00eam th\u1eddi gian d\u00f9ng th\u1eed ph\u1ea7n m\u1ec1m cho kh\u00e1ch h\u00e0ng khi c\u00f3 nhu c\u1ea7u (kh\u00f4ng qu\u00e1 3 th\u00e1ng) tr\u00ean MISA Store Support"},"content":{"rendered":"<h3><b>1. T\u1ed5ng quan<\/b><\/h3>\n<ul>\n<li>H\u01b0\u1edbng d\u1eabn n\u00e0y cung c\u1ea5p quy tr\u00ecnh gia h\u1ea1n th\u1eddi gian d\u00f9ng th\u1eed s\u1ea3n ph\u1ea9m MISA cho nh\u00e2n vi\u00ean kinh doanh, gi\u00fap \u0111\u01a1n gi\u1ea3n h\u00f3a thao t\u00e1c v\u00e0 gi\u1ea3m th\u1eddi gian ch\u1edd x\u1eed l\u00fd.<\/li>\n<li>N\u1ed9i dung bao g\u1ed3m c\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n tr\u00ean MISA Store Support, ch\u00ednh s\u00e1ch d\u00f9ng th\u1eed t\u1ed1i \u0111a 90 ng\u00e0y v\u00e0 c\u00e1ch theo d\u00f5i l\u1ecbch s\u1eed thay \u0111\u1ed5i.<\/li>\n<li>\u00c1p d\u1ee5ng cho t\u1ea5t c\u1ea3 s\u1ea3n ph\u1ea9m c\u00f3 ch\u00ednh s\u00e1ch d\u00f9ng th\u1eed.<\/li>\n<\/ul>\n<h3><b>2. Th\u1ef1c tr\u1ea1ng<\/b><\/h3>\n<ul>\n<li>Hi\u1ec7n nay khi Kh\u00e1ch h\u00e0ng c\u00f3 nhu c\u1ea7u mu\u1ed1n t\u0103ng th\u1eddi gian d\u00f9ng th\u1eed, NVKD th\u1ef1c hi\u1ec7n t\u1ea1o m\u00e3 Jira tr\u00ean trang baotri.misa.vn. Sau \u0111\u00f3 g\u1eedi y\u00eau c\u1ea7u cho ban TG\u0110 x\u00e1c nh\u1eadn tr\u01b0\u1edbc khi chuy\u1ec3n cho ph\u00f2ng HTKT x\u1eed l\u00fd.<\/li>\n<li>Ph\u00f2ng HTKT nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u s\u1ebd th\u1ef1c hi\u1ec7n h\u1ed7 tr\u1ee3 t\u0103ng th\u1eddi gian d\u00f9ng th\u1eed cho kh\u00e1ch h\u00e0ng.<\/li>\n<li><strong>Kh\u00f3 kh\u0103n:<\/strong>\n<ul>\n<li>NVKD m\u1ea5t nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 l\u1eadp v\u00e0 xin duy\u1ec7t y\u00eau c\u1ea7u.<\/li>\n<li>Kh\u00f3 kh\u0103n trong vi\u1ec7c ki\u1ec3m so\u00e1t v\u1ec1 l\u1ecbch s\u1eed thay \u0111\u1ed5i v\u00e0 t\u1ed5ng th\u1eddi gian kh\u00e1ch h\u00e0ng \u0111\u00e3 d\u00f9ng th\u1eed \u0111\u1ec3 \u0111\u00f4n \u0111\u1ed1c NVKD c\u1ed1 g\u1eafng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng mua.<\/li>\n<li>Kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1edd \u0111\u1ee3i h\u1ed7 tr\u1ee3 m\u1edbi c\u00f3 th\u1ec3 ti\u1ebfp t\u1ee5c d\u00f9ng th\u1eed.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><b>3. M\u1ee5c \u0111\u00edch<\/b><\/h3>\n<ul>\n<li>\u0110\u01a1n gi\u1ea3n h\u00f3a c\u00e1c b\u01b0\u1edbc \u0111\u1ec3 NVKD c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n vi\u1ec7c gia h\u1ea1n th\u1eddi gian d\u00f9ng th\u1eed cho kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3.<\/li>\n<li>R\u00fat ng\u1eafn th\u1eddi gian ch\u1edd \u0111\u1ee3i v\u00e0 \u0111\u1ea3m b\u1ea3o kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ti\u1ebfp t\u1ee5c tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m ngay khi c\u00f3 nhu c\u1ea7u gia h\u1ea1n.<\/li>\n<\/ul>\n<h3><b>4. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/b><\/h3>\n<ul>\n<li>V\u1edbi ch\u00ednh s\u00e1ch ban h\u00e0nh: Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 d\u00f9ng th\u1eed c\u00e1c s\u1ea3n ph\u1ea9m c\u1ee7a MISA (c\u00e1c SP c\u00f3 cho ph\u00e9p d\u00f9ng th\u1eed) t\u1ed5ng th\u1eddi gian t\u1ed1i \u0111a 3 th\u00e1ng (90 ng\u00e0y). Sau th\u1eddi gian n\u00e0y, KH mu\u1ed1n d\u00f9ng ti\u1ebfp th\u00ec c\u1ea7n ph\u1ea3i mua m\u1edbi.<\/li>\n<li>S\u1ea3n ph\u1ea9m \u00e1p d\u1ee5ng: T\u1ea5t c\u1ea3 s\u1ea3n ph\u1ea9m c\u00f3 ch\u00ednh s\u00e1ch d\u00f9ng th\u1eed (Nh\u01b0 c\u00e1c SP n\u1ec1n t\u1ea3ng PlatForm, meInvoice &#8211; X\u1eed l\u00fd h\u00f3a \u0111\u01a1n, eShop, CUKCUK,\u2026)<\/li>\n<\/ul>\n<p><strong><u>Chi ti\u1ebft ch\u00ednh s\u00e1ch \u0111\u00e1p \u1ee9ng nh\u01b0 sau:<\/u><\/strong><br \/>\n<strong>B\u01b0\u1edbc 1:\u00a0<\/strong>Truy c\u1eadp v\u00e0o trang <a href=\"https:\/\/misajsc.amis.vn\/storesupport\/buynew\">MISA Store Support<\/a> , ch\u1ecdn ph\u00e2n h\u1ec7 \u201c<strong>Qu\u1ea3n l\u00fd d\u00f9ng th\u1eed<\/strong>\u201d<\/p>\n<p><img decoding=\"async\" class=\"size-full aligncenter\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/chrome_HP0jMSf8zP.png\" alt=\"\" width=\"1920\" height=\"922\" \/><\/p>\n<p><strong>B\u01b0\u1edbc 2:\u00a0Nh\u1eadp th\u00f4ng tin kh\u00e1ch h\u00e0ng c\u1ea7n h\u1ed7 tr\u1ee3<\/strong><\/p>\n<ul>\n<li>Anh\/ch\u1ecb vui l\u00f2ng nh\u1eadp <strong>m\u00e3 c\u00f4ng ty\u00a0(TenantCode), M\u00e3 s\u1ed1 thu\u1ebf ho\u1eb7c T\u00ean c\u00f4ng ty<\/strong> (<em>\u01afu ti\u00ean t\u00ecm ki\u1ebfm theo m\u00e3 c\u00f4ng ty \u0111\u1ec3 t\u00ecm ki\u1ebfm ch\u00ednh x\u00e1c nh\u1ea5t<\/em>)<\/li>\n<li><em>L\u01b0u \u00fd: \u0111\u1ed1i v\u1edbi c\u00e1c S\u1ea3n ph\u1ea9m nh\u01b0 CUKCUK, eShop: anh ch\u1ecb c\u00f3 th\u1ec3 nh\u1eadp domain \u0111\u1ec3 t\u00ecm ki\u1ebfm<\/em><\/li>\n<li>Sau khi nh\u1eadp th\u00f4ng tin, h\u1ec7 th\u1ed1ng t\u00ecm ra kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng \u1ee9ng v\u00e0 hi\u1ec7n c\u00e1c License d\u00f9ng th\u1eed hi\u1ec7n t\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng cho NVKD l\u1ef1a ch\u1ecdn x\u1eed l\u00fd theo y\u00eau c\u1ea7u.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/chrome_SP6r4bDBE2.png\" alt=\"\" width=\"1920\" height=\"953\" \/><\/p>\n<p><strong>Tr\u00ean danh s\u00e1ch, anh\/ch\u1ecb c\u00f3 th\u1ec3:<\/strong><\/p>\n<ul>\n<li>Theo d\u00f5i t\u1ea5t c\u1ea3 c\u00e1c s\u1ea3n ph\u1ea9m kh\u00e1ch h\u00e0ng \u0111ang d\u00f9ng th\u1eed: T\u00ean s\u1ea3n ph\u1ea9m, Ng\u00e0y b\u1eaft \u0111\u1ea7u d\u00f9ng th\u1eed, Ng\u00e0y h\u1ebft h\u1ea1n d\u00f9ng th\u1eed, T\u1ed5ng s\u1ed1 ng\u00e0y c\u00f2n \u0111\u01b0\u1ee3c d\u00f9ng th\u1eed.<\/li>\n<li>T\u1ed5ng s\u1ed1 ng\u00e0y c\u00f2n \u0111\u01b0\u1ee3c d\u00f9ng th\u1eed = 90 ng\u00e0y &#8211; t\u1ed5ng s\u1ed1 ng\u00e0y \u0111\u00e3 d\u00f9ng th\u1eed (bao g\u1ed3m c\u1ea3 s\u1ed1 ng\u00e0y kh\u00e1ch h\u00e0ng h\u1ebft h\u1ea1n d\u00f9ng th\u1eed m\u00e0 kh\u00f4ng ti\u1ebfp t\u1ee5c d\u00f9ng sau \u0111\u00f3 quay l\u1ea1i mu\u1ed1n d\u00f9ng th\u1eed ti\u1ebfp)<\/li>\n<li>\u1ede m\u1ed7i d\u00f2ng s\u1ea3n ph\u1ea9m c\u00f3 2 ch\u1ee9c n\u0103ng:\n<ul>\n<li><i>\u0110\u1ed5i h\u1ea1n d\u00f9ng th\u1eed<\/i><\/li>\n<li><i>Xem l\u1ecbch s\u1eed:<\/i>\u00a0Gi\u00fap NVKD theo d\u00f5i \u0111\u01b0\u1ee3c l\u1ecbch s\u1eed t\u0103ng th\u1eddi gian d\u00f9ng th\u1eed cho Kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc \u0111\u00f3<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/chrome_oxkQGxx2c2.png\" alt=\"\" width=\"1920\" height=\"953\" \/><\/p>\n<p><strong><u>B\u01b0\u1edbc 3:\u00a0<\/u>T\u0103ng th\u1eddi gian d\u00f9ng th\u1eed s\u1ea3n ph\u1ea9m cho kh\u00e1ch h\u00e0ng<\/strong><\/p>\n<p><i><u>Tr\u01b0\u1eddng h\u1ee3p t\u0103ng th\u1eddi gian d\u00f9ng th\u1eed c\u1ee7a 1 s\u1ea3n ph\u1ea9m:<\/u><\/i><\/p>\n<ul>\n<li>Tr\u00ean t\u1eebng d\u00f2ng s\u1ea3n ph\u1ea9m, anh\/ch\u1ecb ch\u1ecdn ch\u1ee9c n\u0103ng \u201c<strong>\u0110\u1ed5i h\u1ea1n d\u00f9ng th\u1eed<\/strong>&#8220;<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/chrome_jPLz9X4ii6.png\" alt=\"\" width=\"1920\" height=\"953\" \/><\/p>\n<p>Anh\/ch\u1ecb d\u1ec5 d\u00e0ng bi\u1ebft \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u00f2n c\u00f3 th\u1ec3 d\u00f9ng th\u1eed t\u1ed1i \u0111a bao nhi\u00eau ng\u00e0y. T\u00f9y v\u00e0o nhu c\u1ea7u c\u1ee7a KH, anh ch\u1ecb th\u1ef1c hi\u1ec7n <strong>nh\u1eadp s\u1ed1 ng\u00e0y d\u00f9ng th\u1eed c\u1ea7n t\u0103ng th\u00eam<\/strong>. Sau \u0111\u00f3 <strong>nh\u1eadp l\u00fd do (b\u1eaft bu\u1ed9c)<\/strong> \u0111\u1ec3 ti\u1ec7n theo d\u00f5i l\u1ecbch s\u1eed v\u1ec1 sau.<\/p>\n<p>Khi nh\u1eadp s\u1ed1 ng\u00e0y c\u1ea7n t\u0103ng, h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 t\u00ednh\u00a0<i><strong>Ng\u00e0y h\u1ebft h\u1ea1n m\u1edbi.<\/strong><\/i><\/p>\n<p><i><strong>Nh\u1ea5n \u00c1p d\u1ee5ng, h\u1ec7 th\u1ed1ng s\u1ebd th\u1ef1c hi\u1ec7n:<\/strong><\/i><\/p>\n<ul>\n<li><em>N\u1ebfu t\u1ed5ng s\u1ed1 ng\u00e0y d\u00f9ng th\u1eed qu\u00e1 90 ng\u00e0y, h\u1ec7 th\u1ed1ng s\u1ebd c\u1ea3nh b\u00e1o.<\/em><\/li>\n<li><em>N\u1ebfu t\u1ed5ng s\u1ed1 ng\u00e0y d\u00f9ng th\u1eed \u226490 ng\u00e0y, h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng t\u0103ng th\u1eddi gian d\u00f9ng th\u1eed cho KH v\u00e0 l\u01b0u l\u1ea1i l\u1ecbch s\u1eed t\u01b0\u01a1ng \u1ee9ng =&gt; Anh\/ch\u1ecb vui l\u00f2ng b\u00e1o KH \u0111\u1ec3 ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m.<\/em><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/chrome_RocXikU9Jb.png\" alt=\"\" width=\"1920\" height=\"953\" \/><\/p>\n<p><i><u>Tr\u01b0\u1eddng h\u1ee3p t\u0103ng th\u1eddi gian d\u00f9ng th\u1eed c\u1ee7a nhi\u1ec1u s\u1ea3n ph\u1ea9m c\u00f9ng l\u00fac:<\/u><\/i><\/p>\n<p>Tr\u00ean danh s\u00e1ch, anh\/ch\u1ecb t\u00edch ch\u1ecdn c\u00e1c s\u1ea3n ph\u1ea9m c\u1ea7n h\u1ed7 tr\u1ee3 v\u00e0 th\u1ef1c hi\u1ec7n\u00a0<strong>\u0110\u1ed5i h\u1ea1n d\u00f9ng th\u1eed<\/strong><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/chrome_Djyc7sbc0I.png\" alt=\"\" width=\"1920\" height=\"953\" \/><\/p>\n<p>Nh\u1eadp s\u1ed1 ng\u00e0y d\u00f9ng th\u1eed c\u1ea7n t\u0103ng cho t\u1ea5t c\u1ea3 s\u1ea3n ph\u1ea9m \u0111\u00e3 ch\u1ecdn v\u00e0 nh\u1eadp l\u00fd do t\u01b0\u01a1ng \u1ee9ng<\/p>\n<p><i><strong>Nh\u1ea5n \u00c1p d\u1ee5ng, h\u1ec7 th\u1ed1ng s\u1ebd th\u1ef1c hi\u1ec7n:<\/strong><\/i><\/p>\n<ul>\n<li><em>N\u1ebfu t\u1ed5ng s\u1ed1 ng\u00e0y d\u00f9ng th\u1eed c\u1ee7a s\u1ea3n ph\u1ea9m n\u00e0o qu\u00e1 90 ng\u00e0y th\u00ec h\u1ec7 th\u1ed1ng s\u1ebd c\u1ea3nh b\u00e1o.<\/em><\/li>\n<li><em>N\u1ebfu t\u1ed5ng s\u1ed1 ng\u00e0y d\u00f9ng th\u1eed c\u1ee7a t\u1ea5t c\u1ea3 s\u1ea3n ph\u1ea9m \u226490 ng\u00e0y, h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng t\u0103ng th\u1eddi gian d\u00f9ng th\u1eed cho KH v\u00e0 l\u01b0u l\u1ea1i l\u1ecbch s\u1eed t\u01b0\u01a1ng \u1ee9ng =&gt; Anh\/ch\u1ecb vui l\u00f2ng b\u00e1o KH \u0111\u1ec3 ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m.<\/em><\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/chrome_quMLY3M284.png\" alt=\"\" width=\"1920\" height=\"953\" \/><\/p>\n<p>Anh\/ch\u1ecb c\u00f3 th\u1ec3 xem \u0111\u01b0\u1ee3c <strong>l\u1ecbch s\u1eed thay \u0111\u1ed5i ng\u00e0y d\u00f9ng th\u1eed<\/strong> c\u1ee7a c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 th\u00eam v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 c\u00f3 c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch mua t\u1ed1t h\u01a1n.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full\" src=\"\/misa-store\/wp-content\/uploads\/2024\/12\/Xem-lich-su-dung-thu.gif\" alt=\"\" width=\"1920\" height=\"952\" \/><\/p>\n<p>Ch\u00fac anh\/ch\u1ecb th\u1ef1c hi\u1ec7n th\u00e0nh c\u00f4ng.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan H\u01b0\u1edbng d\u1eabn n\u00e0y cung c\u1ea5p quy tr\u00ecnh gia h\u1ea1n th\u1eddi gian d\u00f9ng th\u1eed s\u1ea3n ph\u1ea9m MISA cho nh\u00e2n vi\u00ean kinh doanh, gi\u00fap \u0111\u01a1n gi\u1ea3n h\u00f3a thao t\u00e1c v\u00e0 gi\u1ea3m th\u1eddi gian ch\u1edd x\u1eed l\u00fd. N\u1ed9i dung bao g\u1ed3m c\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n tr\u00ean MISA Store Support, ch\u00ednh&#8230;<\/p>\n","protected":false},"author":97,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[7],"ht-kb-tag":[],"class_list":["post-18037","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-nhan-vien-misa"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/18037","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/97"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=18037"}],"version-history":[{"count":3,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/18037\/revisions"}],"predecessor-version":[{"id":22773,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/18037\/revisions\/22773"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=18037"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=18037"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=18037"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}