{"id":15357,"date":"2022-07-15T01:52:51","date_gmt":"2022-07-15T01:52:51","guid":{"rendered":"\/misa-store\/?post_type=ht_kb&p=15357"},"modified":"2025-11-27T09:19:33","modified_gmt":"2025-11-27T09:19:33","slug":"huong-dan-nhan-vien-ho-tro-khach-hang-thanh-toan-qua-hoa-don-tu-dong-autobilling","status":"publish","type":"ht_kb","link":"\/misa-store\/knowledge-base\/huong-dan-nhan-vien-ho-tro-khach-hang-thanh-toan-qua-hoa-don-tu-dong-autobilling\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn CSM h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng gia h\u1ea1n s\u1ea3n ph\u1ea9m qua h\u1ec7 th\u1ed1ng MISA Auto Billing"},"content":{"rendered":"

1. T\u1ed5ng quan<\/h3>\n
\u0110\u1ec3 nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (CSM) thu\u1eadn ti\u1ec7n h\u01a1n trong vi\u1ec7c qu\u1ea3n l\u00fd th\u00f4ng tin y\u00eau c\u1ea7u thanh to\u00e1n, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh thanh to\u00e1n gia h\u1ea1n s\u1ea3n ph\u1ea9m tr\u00ean h\u1ec7 th\u1ed1ng Auto Billing.<\/p>\n

2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/h3>\n

2.1. Video h\u01b0\u1edbng d\u1eabn<\/strong><\/span><\/h4>\n
<\/iframe><\/h4>\n<h4>2.2. H\u01b0\u1edbng d\u1eabn chi ti\u1ebft<\/strong><\/span><\/h4>\n<h5>2.2.1. Truy c\u1eadp h\u1ec7 th\u1ed1ng MISA Auto Billing<\/strong><\/h5>\nNh\u00e2n vi\u00ean CSM \u0111\u0103ng nh\u1eadp v\u00e0o n\u1ec1n t\u1ea3ng AMIS Platform (<a href=\"https:\/\/misajsc.amis.vn\/\" target=\"_blank\" rel=\"noreferrer noopener\" data-type=\"URL\" data-id=\"https:\/\/misajsc.amis.vn\/\">misajsc.amis.vn<\/a>) \u2013> M\u1edf \u1ee9ng d\u1ee5ng MISA Store Support<\/strong> –> ch\u1ecdn m\u1ee5c Qu\u1ea3n l\u00fd h\u00f3a \u0111\u01a1n gia h\u1ea1n, <\/strong>ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n \u0111\u1ebfn giao di\u1ec7n h\u1ec7 th\u1ed1ng MISA Auto Billing.<\/strong><\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-15531\" style=\"border-width: 1px; border-style: groove;\" src=\"\/misa-store\/wp-content\/uploads\/2022\/07\/vao-he-thong.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<h5>2.2.2. Qu\u1ea3n l\u00fd danh s\u00e1ch kh\u00e1ch h\u00e0ng<\/strong><\/h5>\nTr\u00ean giao di\u1ec7n MISA Auto Billing<\/strong> nh\u00e2n vi\u00ean CSM qu\u1ea3n l\u00fd v\u00e0 ch\u0103m s\u00f3c danh s\u00e1ch kh\u00e1ch h\u00e0ng theo s\u1ea3n ph\u1ea9m v\u00e0 th\u1ecb tr\u01b0\u1eddng m\u00ecnh ph\u1ee5 tr\u00e1ch.<\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-15575\" src=\"\/misa-store\/wp-content\/uploads\/2022\/07\/khach-hang.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\nTrong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p nh\u01b0: Kh\u00e1ch h\u00e0ng s\u1eafp h\u1ebft h\u1ea1n g\u00f3i s\u1ea3n ph\u1ea9m nh\u01b0ng v\u1eabn kh\u00f4ng m\u1edf YCTT, kh\u00f4ng thanh to\u00e1n ho\u1eb7c b\u00e1o \u0111\u00e3 thanh to\u00e1n nh\u01b0ng MISA ch\u01b0a nh\u1eadn \u0111\u01b0\u1ee3c ti\u1ec1n,… nh\u00e2n vi\u00ean CSM c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng B\u1ed9 l\u1ecdc<\/strong> d\u1ef1a theo t\u00ecnh tr\u1ea1ng YCTT, k\u1ebft h\u1ee3p linh ho\u1ea1t c\u00e1c ti\u00eau ch\u00ed kh\u00e1c nhau \u0111\u1ec3 tra c\u1ee9u, r\u00e0 so\u00e1t d\u1eef li\u1ec7u.<\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-15399\" style=\"border-width: 1px; border-style: groove;\" src=\"\/misa-store\/wp-content\/uploads\/2022\/07\/loc-du-lieu.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<h4>2.3. Qu\u1ea3n l\u00fd th\u00f4ng tin mua h\u00e0ng v\u00e0 xu\u1ea5t h\u00f3a \u0111\u01a1n<\/strong><\/h4>\nAnh\/ch\u1ecb nh\u1ea5n v\u00e0o t\u1eebng kh\u00e1ch h\u00e0ng \u0111\u1ec3 theo d\u00f5i chi ti\u1ebft. T\u1ea1i \u0111\u00e2y, ch\u01b0\u01a1ng tr\u00ecnh hi\u1ec3n th\u1ecb th\u00f4ng tin kh\u00e1ch h\u00e0ng g\u1ed3m Th\u00f4ng tin mua h\u00e0ng<\/strong> v\u00e0 Th\u00f4ng tin xu\u1ea5t h\u00f3a \u0111\u01a1n.<\/strong><\/p>\nTr\u01b0\u1eddng h\u1ee3p th\u00f4ng tin b\u1ecb sai ho\u1eb7c kh\u00e1ch h\u00e0ng mu\u1ed1n thay \u0111\u1ed5i, b\u1ed5 sung th\u00f4ng tin ng\u01b0\u1eddi mua\/xu\u1ea5t h\u00f3a \u0111\u01a1n, nh\u00e2n vi\u00ean CMS c\u00f3 th\u1ec3 ch\u1ec9nh s\u1eeda l\u1ea1i \u0111\u1ec3 c\u1eadp nh\u1eadt l\u00ean h\u1ec7 th\u1ed1ng Auto Billing, ch\u01b0\u01a1ng tr\u00ecnh s\u1ebd xu\u1ea5t h\u00f3a \u0111\u01a1n v\u1edbi th\u00f4ng tin m\u1edbi nh\u1ea5t cho k\u1ef3 h\u1ea1n k\u1ebf ti\u1ebfp.<\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-15401\" style=\"border-width: 1px; border-style: groove;\" src=\"\/misa-store\/wp-content\/uploads\/2022\/07\/qly-thong-tin-kh.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<h4>2.4. Qu\u1ea3n l\u00fd Y\u00eau c\u1ea7u thanh to\u00e1n<\/strong><\/h4>\nM\u1ee5c Y\u00eau c\u1ea7u TT<\/strong> hi\u1ec3n th\u1ecb danh s\u00e1ch YCTT c\u1ee7a kh\u00e1ch h\u00e0ng, anh\/ch\u1ecb nh\u1ea5p chu\u1ed9t ph\u1ea3i l\u00ean t\u1eebng YCTT \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c thao t\u00e1c sau:<\/p>\n<ul>\n<li>Xem chi ti\u1ebft<\/strong><\/li>\n<\/ul>\nNh\u1ea5n Xem chi ti\u1ebft, <\/strong>ch\u01b0\u01a1ng tr\u00ecnh hi\u1ec3n th\u1ecb ti\u1ebfn tr\u00ecnh th\u1ef1c hi\u1ec7n YCTT c\u1ee7a kh\u00e1ch h\u00e0ng, chi ti\u1ebft YCTT v\u00e0\u00a0n\u1ed9i dung thanh to\u00e1n, th\u00f4ng tin chuy\u1ec3n kho\u1ea3n.<\/p>\nT\u1ea1i \u0111\u00e2y, NVKD c\u00f3 th\u1ec3 sao ch\u00e9p n\u1ed9i dung thanh to\u00e1n\/th\u00f4ng tin chuy\u1ec3n kho\u1ea3n \u0111\u1ec3 g\u1eedi cho kh\u00e1ch h\u00e0ng nhanh ch\u00f3ng khi c\u1ea7n thi\u1ebft.<\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-15573\" style=\"border-width: 1px; border-style: groove;\" src=\"\/misa-store\/wp-content\/uploads\/2022\/07\/xem-chi-tiet-1.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<ul>\n<li>G\u1eedi l\u1ea1i y\u00eau c\u1ea7u qua email\/SMS<\/strong><\/li>\n<\/ul>\nTr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng b\u00e1o YCTT b\u1ecb tr\u00f4i, th\u1ea5t l\u1ea1c,… nh\u00e2n vi\u00ean CSM c\u00f3 th\u1ec3 g\u1eedi l\u1ea1i YCTT qua email\/SMS kh\u00e1ch h\u00e0ng.<\/p>\n<ul>\n<li>H\u1ee7y YCTT<\/strong><\/li>\n<\/ul>\nTr\u01b0\u1eddng h\u1ee3p YCTT b\u1ecb l\u1ed7i ho\u1eb7c mu\u1ed1n thay \u0111\u1ed5i th\u00f4ng tin thanh to\u00e1n\/g\u00f3i s\u1ea3n ph\u1ea9m khi \u0111ang ch\u1edd thanh to\u00e1n,… CSM c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3 h\u1ee7y YCTT \u0111\u1ec3 kh\u00e1ch h\u00e0ng th\u1ef1c hi\u1ec7n l\u1ea1i.<\/p>\n<ul>\n<li>\u0110\u00e1nh d\u1ea5u YCTT b\u1ecb kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i gia h\u1ea1n<\/strong><\/li>\n<\/ul>\nKh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f2n nhu c\u1ea7u ti\u1ebfp t\u1ee5c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, anh\/ch\u1ecb \u0111\u00e1nh d\u1ea5u YCTT b\u1ecb T\u1eeb ch\u1ed1i gia h\u1ea1n.<\/strong><\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-15533\" src=\"\/misa-store\/wp-content\/uploads\/2022\/07\/thao-tac-khac.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n<h4>2.5. Ghi ch\u00fa th\u00f4ng tin trong qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c<\/strong><\/h4>\nNh\u00e2n vi\u00ean CSM c\u00f3 th\u1ec3 ghi ch\u00fa l\u1ea1i nh\u1eefng th\u00f4ng tin c\u1ea7n thi\u1ebft trong qu\u00e1 tr\u00ecnh ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 t\u1ed1t h\u01a1n.<\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-15407\" style=\"border-width: 1px; border-style: groove;\" src=\"\/misa-store\/wp-content\/uploads\/2022\/07\/luu-ghi-chu.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n2.6. Xem l\u1ecbch s\u1eed h\u1ed7 tr\u1ee3<\/strong><\/p>\nT\u1ea1i m\u1ee5c L\u1ecbch s\u1eed h\u1ed7 tr\u1ee3<\/strong> ch\u01b0\u01a1ng tr\u00ecnh ghi l\u1ea1i danh s\u00e1ch c\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 tra c\u1ee9u l\u1ea1i khi c\u1ea7n thi\u1ebft.<\/p>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-15409\" style=\"border-width: 1px; border-style: groove;\" src=\"\/misa-store\/wp-content\/uploads\/2022\/07\/lich-su-ho-tro.gif\" alt=\"\" width=\"1920\" height=\"1080\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"1. T\u1ed5ng quan \u0110\u1ec3 nh\u00e2n vi\u00ean ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng (CSM) thu\u1eadn ti\u1ec7n h\u01a1n trong vi\u1ec7c qu\u1ea3n l\u00fd th\u00f4ng tin y\u00eau c\u1ea7u thanh to\u00e1n, h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh thanh to\u00e1n gia h\u1ea1n s\u1ea3n ph\u1ea9m tr\u00ean h\u1ec7 th\u1ed1ng Auto Billing. 2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n 2.1. Video h\u01b0\u1edbng…<\/p>\n","protected":false},"author":9,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[7],"ht-kb-tag":[],"class_list":["post-15357","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-huong-dan-cho-nvkd"],"_links":{"self":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/15357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/misa-store\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/comments?post=15357"}],"version-history":[{"count":3,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/15357\/revisions"}],"predecessor-version":[{"id":23873,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb\/15357\/revisions\/23873"}],"wp:attachment":[{"href":"\/misa-store\/wp-json\/wp\/v2\/media?parent=15357"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-category?post=15357"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/misa-store\/wp-json\/wp\/v2\/ht-kb-tag?post=15357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}