{"id":6235,"date":"2026-09-22T03:54:32","date_gmt":"2026-09-22T03:54:32","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&p=6235"},"modified":"2026-09-22T04:11:43","modified_gmt":"2026-09-22T04:11:43","slug":"phat-hanh-nhan-vien-ai-ho-tro-noi-bo","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/phat-hanh-nhan-vien-ai-ho-tro-noi-bo\/","title":{"rendered":"Ph\u00e1t h\u00e0nh nh\u00e2n vi\u00ean AI h\u1ed7 tr\u1ee3 n\u1ed9i b\u1ed9 tr\u00ean AMIS Chat"},"content":{"rendered":"

1. T\u1ed5ng quan<\/h3>\n

B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb ph\u00e1t h\u00e0nh Nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9 tr\u00ean AMIS Chat<\/strong> v\u00e0 thi\u1ebft l\u1eadp \u0111\u1ed1i t\u01b0\u1ee3ng \u0111\u01b0\u1ee3c ph\u00e9p s\u1eed d\u1ee5ng Agent. Anh\/ch\u1ecb c\u00f3 th\u1ec3 ph\u00e2n quy\u1ec1n theo ph\u00f2ng ban<\/strong> ho\u1eb7c th\u00e0nh vi\u00ean c\u1ee5 th\u1ec3<\/strong>, gi\u00fap ki\u1ec3m so\u00e1t ng\u01b0\u1eddi \u0111\u01b0\u1ee3c nh\u00ecn th\u1ea5y v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi Agent.<\/p>\n

\u0110\u1ed1i t\u01b0\u1ee3ng \u00e1p d\u1ee5ng:<\/strong> Qu\u1ea3n tr\u1ecb vi\u00ean ho\u1eb7c ng\u01b0\u1eddi c\u00f3 quy\u1ec1n thi\u1ebft l\u1eadp v\u00e0 ph\u00e1t h\u00e0nh Nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9.<\/p>\n

2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/h3>\n

2.1. M\u1edf m\u00e0n h\u00ecnh ph\u00e1t h\u00e0nh Agent<\/h4>\n
    \n
  • B\u01b0\u1edbc 1:<\/strong> M\u1edf Nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9 c\u1ea7n ph\u00e1t h\u00e0nh.<\/li>\n
  • B\u01b0\u1edbc 2:<\/strong> Ch\u1ecdn m\u1ee5c Ph\u00e1t h\u00e0nh<\/strong>.<\/li>\n<\/ul>\n

    Nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9 ch\u1ec9 \u0111\u01b0\u1ee3c ph\u00e1t h\u00e0nh v\u00e0 s\u1eed d\u1ee5ng tr\u00ean AMIS Chat<\/strong>.<\/p>\n

    \"\"<\/p>\n

    2.2. Thi\u1ebft l\u1eadp \u0111\u1ed1i t\u01b0\u1ee3ng \u0111\u01b0\u1ee3c ph\u00e9p s\u1eed d\u1ee5ng<\/h4>\n
      \n
    • B\u01b0\u1edbc 1:<\/strong> T\u1ea1i m\u1ee5c Quy\u1ec1n truy c\u1eadp tr\u00ean k\u00eanh ph\u00e1t h\u00e0nh<\/strong>, nh\u1ea5n Thi\u1ebft l\u1eadp<\/strong>, h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb c\u1eeda s\u1ed5 Ch\u1ecdn \u0111\u1ed1i t\u01b0\u1ee3ng ph\u00e1t h\u00e0nh<\/strong>.<\/li>\n<\/ul>\n

      \"\"<\/p>\n

        \n
      • B\u01b0\u1edbc 2:<\/strong> Ch\u1ecdn m\u1ed9t ho\u1eb7c c\u1ea3 hai h\u00ecnh th\u1ee9c ph\u00e2n quy\u1ec1n:<\/li>\n<\/ul>\n
        Ph\u00e2n quy\u1ec1n theo ph\u00f2ng ban<\/h5>\n
          \n
        • B\u1eadt Ph\u00f2ng ban c\u1ee5 th\u1ec3<\/strong>, h\u1ec7 th\u1ed1ng cho ph\u00e9p ch\u1ecdn c\u00e1c ph\u00f2ng ban trong c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c tr\u00ean AMIS Platform<\/strong>.<\/li>\n
        • Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng Thi\u1ebft l\u1eadp<\/strong>, ch\u1ecdn m\u1ed9t ho\u1eb7c nhi\u1ec1u ph\u00f2ng ban \u0111\u01b0\u1ee3c ph\u00e9p s\u1eed d\u1ee5ng Agent.<\/li>\n
        • X\u00e1c nh\u1eadn danh s\u00e1ch ph\u00f2ng ban \u0111\u00e3 ch\u1ecdn.<\/li>\n<\/ul>\n

          Ch\u1ec9 nh\u00e2n vi\u00ean thu\u1ed9c c\u00e1c ph\u00f2ng ban \u0111\u01b0\u1ee3c ch\u1ecdn m\u1edbi c\u00f3 th\u1ec3 nh\u00ecn th\u1ea5y v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi Agent.<\/p>\n

          Ph\u00e2n quy\u1ec1n theo th\u00e0nh vi\u00ean<\/h5>\n
            \n
          • B\u1eadt Th\u00e0nh vi\u00ean c\u1ee5 th\u1ec3<\/strong>, h\u1ec7 th\u1ed1ng cho ph\u00e9p ch\u1ecdn ng\u01b0\u1eddi d\u00f9ng \u0111\u01b0\u1ee3c ph\u00e9p truy c\u1eadp Agent.<\/li>\n
          • Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng Thi\u1ebft l\u1eadp<\/strong>, ch\u1ecdn m\u1ed9t ho\u1eb7c nhi\u1ec1u th\u00e0nh vi\u00ean trong danh s\u00e1ch.<\/li>\n
          • X\u00e1c nh\u1eadn danh s\u00e1ch th\u00e0nh vi\u00ean \u0111\u00e3 ch\u1ecdn.<\/li>\n<\/ul>\n

            Ch\u1ec9 nh\u1eefng th\u00e0nh vi\u00ean \u0111\u01b0\u1ee3c ch\u1ecdn m\u1edbi c\u00f3 th\u1ec3 nh\u00ecn th\u1ea5y v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi Agent.<\/p>\n

              \n
            • B\u01b0\u1edbc 3:<\/strong> Nh\u1ea5n X\u00e1c nh\u1eadn<\/strong> \u0111\u1ec3 l\u01b0u thi\u1ebft l\u1eadp \u0111\u1ed1i t\u01b0\u1ee3ng ph\u00e1t h\u00e0nh.<\/li>\n<\/ul>\n

              \"\"<\/p>\n

              2.3. Ph\u00e1t h\u00e0nh Agent<\/h4>\n
                \n
              • B\u01b0\u1edbc 1:<\/strong> Sau khi thi\u1ebft l\u1eadp \u0111\u1ed1i t\u01b0\u1ee3ng \u0111\u01b0\u1ee3c ph\u00e9p s\u1eed d\u1ee5ng Agent, nh\u1ea5n X\u00e1c nh\u1eadn<\/strong>.<\/li>\n<\/ul>\n

                \"\"<\/p>\n

                  \n
                • B\u01b0\u1edbc 2:<\/strong> Nh\u1ea5n L\u01b0u v\u00e0 ph\u00e1t h\u00e0nh<\/strong>, h\u1ec7 th\u1ed1ng c\u1eadp nh\u1eadt thi\u1ebft l\u1eadp v\u00e0 ph\u00e1t h\u00e0nh Agent tr\u00ean AMIS Chat.<\/li>\n<\/ul>\n

                  \"\"<\/p>\n

                    \n
                  • Ch\u01b0\u01a1ng tr\u00ecnh hi\u1ec3n th\u1ecb th\u00f4ng b\u00e1o nh\u01b0 sau, nh\u1ea5n \u0110\u1ed3ng \u00fd<\/strong>.<\/li>\n<\/ul>\n

                    \"\"<\/p>\n

                      \n
                    • B\u01b0\u1edbc 3:<\/strong> Truy c\u1eadp AMIS Chat<\/strong> b\u1eb1ng t\u00e0i kho\u1ea3n thu\u1ed9c \u0111\u1ed1i t\u01b0\u1ee3ng \u0111\u01b0\u1ee3c ph\u00e2n quy\u1ec1n, t\u00ecm v\u00e0 g\u1eedi c\u00e2u h\u1ecfi cho Agent \u0111\u1ec3 ki\u1ec3m tra.<\/li>\n
                    • Ho\u1eb7c nh\u1ea5n Chat th\u1eed ngay<\/strong> tr\u00ean m\u00e0n h\u00ecnh th\u00f4ng b\u00e1o ph\u00e1t h\u00e0nh th\u00e0nh c\u00f4ng.<\/li>\n<\/ul>\n

                      \"\"<\/p>\n

                        \n
                      • B\u01b0\u1edbc 4:<\/strong> Ki\u1ec3m tra b\u1eb1ng t\u00e0i kho\u1ea3n kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e2n quy\u1ec1n \u0111\u1ec3 b\u1ea3o \u0111\u1ea3m t\u00e0i kho\u1ea3n n\u00e0y kh\u00f4ng nh\u00ecn th\u1ea5y ho\u1eb7c kh\u00f4ng th\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi Agent.<\/li>\n<\/ul>\n

                        3. L\u01b0u \u00fd<\/h3>\n
                          \n
                        • Nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9 ch\u1ec9 ph\u00e1t h\u00e0nh tr\u00ean AMIS Chat<\/strong>, kh\u00f4ng ph\u00e1t h\u00e0nh tr\u00ean c\u00e1c k\u00eanh d\u00e0nh cho kh\u00e1ch h\u00e0ng b\u00ean ngo\u00e0i.<\/li>\n
                        • Ng\u01b0\u1eddi \u0111\u01b0\u1ee3c ph\u00e2n quy\u1ec1n m\u1edbi c\u00f3 th\u1ec3 nh\u00ecn th\u1ea5y<\/strong> v\u00e0 t\u01b0\u01a1ng t\u00e1c<\/strong> v\u1edbi Agent.<\/li>\n
                        • Anh\/ch\u1ecb c\u00f3 th\u1ec3 ch\u1ecdn nhi\u1ec1u ph\u00f2ng ban ho\u1eb7c nhi\u1ec1u th\u00e0nh vi\u00ean khi thi\u1ebft l\u1eadp quy\u1ec1n truy c\u1eadp.<\/li>\n
                        • N\u1ebfu ng\u01b0\u1eddi d\u00f9ng h\u1ecfi Agent cha nh\u01b0ng kh\u00f4ng c\u00f3 quy\u1ec1n truy c\u1eadp Agent con \u0111\u01b0\u1ee3c g\u1ecdi trong lu\u1ed3ng li\u00ean k\u1ebft, h\u1ec7 th\u1ed1ng th\u00f4ng b\u00e1o ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng c\u00f3 quy\u1ec1n truy c\u1eadp Agent con.<\/li>\n
                        • V\u1edbi Agent \u0111\u00e3 t\u1ea1o tr\u01b0\u1edbc \u0111\u00f3, n\u1ebfu ch\u01b0a thi\u1ebft l\u1eadp l\u1ea1i quy\u1ec1n truy c\u1eadp, Agent c\u00f3 th\u1ec3 ti\u1ebfp t\u1ee5c \u0111\u01b0\u1ee3c nh\u00ecn th\u1ea5y v\u00e0 s\u1eed d\u1ee5ng theo ph\u1ea1m vi m\u1eb7c \u0111\u1ecbnh hi\u1ec7n c\u00f3. Anh\/ch\u1ecb n\u00ean ki\u1ec3m tra v\u00e0 c\u1ea5u h\u00ecnh l\u1ea1i quy\u1ec1n n\u1ebfu Agent ch\u1ee9a th\u00f4ng tin ri\u00eang theo ph\u00f2ng ban ho\u1eb7c nghi\u1ec7p v\u1ee5.<\/li>\n
                        • Khi thay \u0111\u1ed5i c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c ho\u1eb7c nh\u00e2n s\u1ef1, anh\/ch\u1ecb n\u00ean ki\u1ec3m tra l\u1ea1i danh s\u00e1ch ph\u00f2ng ban v\u00e0 th\u00e0nh vi\u00ean \u0111\u01b0\u1ee3c c\u1ea5p quy\u1ec1n.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                          1. T\u1ed5ng quan B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb ph\u00e1t h\u00e0nh Nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9 tr\u00ean AMIS Chat v\u00e0 thi\u1ebft l\u1eadp \u0111\u1ed1i t\u01b0\u1ee3ng \u0111\u01b0\u1ee3c ph\u00e9p s\u1eed d\u1ee5ng Agent. Anh\/ch\u1ecb c\u00f3 th\u1ec3 ph\u00e2n quy\u1ec1n theo ph\u00f2ng ban ho\u1eb7c th\u00e0nh vi\u00ean c\u1ee5 th\u1ec3, gi\u00fap ki\u1ec3m so\u00e1t ng\u01b0\u1eddi \u0111\u01b0\u1ee3c nh\u00ecn th\u1ea5y v\u00e0 t\u01b0\u01a1ng…<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[83],"ht-kb-tag":[],"class_list":["post-6235","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-phat-hanh-nhan-vien-ai-phuc-vu-noi-bo"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/6235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=6235"}],"version-history":[{"count":3,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/6235\/revisions"}],"predecessor-version":[{"id":6257,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/6235\/revisions\/6257"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=6235"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=6235"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=6235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}