{"id":4841,"date":"2026-07-17T08:20:25","date_gmt":"2026-07-17T08:20:25","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&#038;p=4841"},"modified":"2026-07-20T01:29:20","modified_gmt":"2026-07-20T01:29:20","slug":"danh-gia-chat-luong-cau-tra-loi-va-hoi-thoai-cua-agent-phuc-vu-khach-hang","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/danh-gia-chat-luong-cau-tra-loi-va-hoi-thoai-cua-agent-phuc-vu-khach-hang\/","title":{"rendered":"\u0110\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng c\u00e2u tr\u1ea3 l\u1eddi v\u00e0 h\u1ed9i tho\u1ea1i c\u1ee7a Agent ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<h3 style=\"text-align: justify;\"><strong>1. T\u1ed5ng quan<\/strong><\/h3>\n<p style=\"text-align: justify;\">B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb c\u00e1ch\u00a0<strong>\u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a Agent v\u00e0 to\u00e0n b\u1ed9 h\u1ed9i tho\u1ea1i<\/strong>. Vi\u1ec7c \u0111\u00e1nh gi\u00e1 gi\u00fap ghi nh\u1eadn m\u1ee9c \u0111\u1ed9 ch\u00ednh x\u00e1c, ph\u00e1t hi\u1ec7n l\u1ed7i tri th\u1ee9c v\u00e0 cung c\u1ea5p d\u1eef li\u1ec7u \u0111\u1ec3 c\u1ea3i ti\u1ebfn Agent.<\/p>\n<p style=\"text-align: justify;\">N\u1ed9i dung g\u1ed3m:<\/p>\n<ul style=\"text-align: justify;\">\n<li>\u0110\u00e1nh gi\u00e1 t\u1eebng c\u00e2u tr\u1ea3 l\u1eddi b\u1eb1ng Like\/Dislike<\/li>\n<li>G\u1eedi \u0111\u00e1nh gi\u00e1 chi ti\u1ebft khi c\u00e2u tr\u1ea3 l\u1eddi sai<\/li>\n<li>\u0110\u00e1nh gi\u00e1 t\u1ed5ng th\u1ec3 to\u00e0n b\u1ed9 h\u1ed9i tho\u1ea1i<\/li>\n<li>Theo d\u00f5i v\u00e0 c\u1eadp nh\u1eadt l\u1ea1i k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">\u0110\u1ed1i t\u01b0\u1ee3ng \u00e1p d\u1ee5ng: Qu\u1ea3n tr\u1ecb vi\u00ean, QA\/QC, \u0111\u1ed9i v\u1eadn h\u00e0nh Agent.<\/p>\n<h3 style=\"text-align: justify;\"><strong>2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n<h4 style=\"text-align: justify;\"><strong>2.1. \u0110\u00e1nh gi\u00e1 nhanh t\u1eebng c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a Agent<\/strong><\/h4>\n<p style=\"text-align: justify;\">Vi\u1ec7c \u0111\u00e1nh gi\u00e1 nhanh gi\u00fap h\u1ec7 th\u1ed1ng ghi nh\u1eadn ngay ch\u1ea5t l\u01b0\u1ee3ng ph\u1ea3n h\u1ed3i c\u1ee7a t\u1eebng tin nh\u1eafn.<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>B\u01b0\u1edbc 1:<\/strong>\u00a0M\u1edf\u00a0<strong>Chi ti\u1ebft h\u1ed9i tho\u1ea1i<\/strong>\u00a0\u2192 ch\u1ecdn tin nh\u1eafn c\u1ee7a Agent c\u1ea7n \u0111\u00e1nh gi\u00e1<\/li>\n<li><strong>B\u01b0\u1edbc 2:<\/strong>\u00a0Nh\u1ea5n\u00a0<strong>[Like]<\/strong>\u00a0ho\u1eb7c\u00a0<strong>[Dislike]<\/strong>\n<ul>\n<li>Nh\u1ea5n\u00a0<strong>[Like]<\/strong>, h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng l\u01b0u k\u1ebft qu\u1ea3 l\u00e0\u00a0<strong>\u0110\u00fang<\/strong><\/li>\n<li>Nh\u1ea5n\u00a0<strong>[Dislike]<\/strong>, h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb form \u0111\u00e1nh gi\u00e1 chi ti\u1ebft \u0111\u1ec3 nh\u1eadp th\u00f4ng tin l\u1ed7i<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignnone wp-image-4849 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_01-1024x466.jpg\" alt=\"\" width=\"1024\" height=\"466\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_01-1024x466.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_01-300x137.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_01-768x350.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_01-50x23.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_01-1536x700.jpg 1536w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_01-60x27.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_01-100x46.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_01.jpg 1675w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h4 style=\"text-align: justify;\"><strong>2.2. \u0110\u00e1nh gi\u00e1 chi ti\u1ebft khi c\u00e2u tr\u1ea3 l\u1eddi ch\u01b0a ch\u00ednh x\u00e1c<\/strong><\/h4>\n<p style=\"text-align: justify;\">Khi Agent tr\u1ea3 l\u1eddi sai (v\u00ed d\u1ee5: sai ch\u00ednh s\u00e1ch, thi\u1ebfu th\u00f4ng tin, th\u00f4ng tin l\u1ed7i th\u1eddi), c\u1ea7n cung c\u1ea5p th\u00eam d\u1eef li\u1ec7u \u0111\u1ec3 c\u1ea3i ti\u1ebfn.<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>B\u01b0\u1edbc 1:<\/strong>\u00a0Nh\u1ea5n\u00a0<strong>[Dislike]<\/strong>\u00a0t\u1ea1i c\u00e2u tr\u1ea3 l\u1eddi \u2192 h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb form<\/li>\n<li><strong>B\u01b0\u1edbc 2:<\/strong>\u00a0Nh\u1eadp th\u00f4ng tin b\u1eaft bu\u1ed9c:\n<ul>\n<li><strong>Nguy\u00ean nh\u00e2n<\/strong>: l\u00fd do c\u00e2u tr\u1ea3 l\u1eddi sai<\/li>\n<li><strong>Lo\u1ea1i tri th\u1ee9c<\/strong>: ph\u00e2n lo\u1ea1i l\u1ed7i<\/li>\n<\/ul>\n<\/li>\n<li><strong>B\u01b0\u1edbc 3:<\/strong>\u00a0(T\u00f9y ch\u1ecdn) nh\u1eadp th\u00eam:\n<ul>\n<li><strong>Tr\u1ea1ng th\u00e1i x\u1eed l\u00fd<\/strong>\u00a0(m\u1eb7c \u0111\u1ecbnh: Ch\u01b0a x\u1eed l\u00fd)<\/li>\n<li><strong>Ghi ch\u00fa<\/strong>,\u00a0<strong>G\u1eafn th\u1ebb<\/strong>,\u00a0<strong>Ng\u01b0\u1eddi \u0111\u00e1nh gi\u00e1<\/strong><\/li>\n<\/ul>\n<\/li>\n<li><strong>B\u01b0\u1edbc 4:<\/strong>\u00a0Nh\u1ea5n\u00a0<strong>[L\u01b0u \u0111\u00e1nh gi\u00e1]<\/strong>, h\u1ec7 th\u1ed1ng ghi nh\u1eadn \u0111\u00e1nh gi\u00e1<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignnone wp-image-4853 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_02-1024x533.jpg\" alt=\"\" width=\"1024\" height=\"533\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_02-1024x533.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_02-300x156.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_02-768x400.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_02-50x26.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_02-1536x800.jpg 1536w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_02-60x31.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_02-100x52.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_02.jpg 1675w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h4 style=\"text-align: justify;\"><strong>2.3. Thay \u0111\u1ed5i \u0111\u00e1nh gi\u00e1 c\u00e2u tr\u1ea3 l\u1eddi<\/strong><\/h4>\n<p style=\"text-align: justify;\">Cho ph\u00e9p c\u1eadp nh\u1eadt l\u1ea1i khi c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh k\u1ebft qu\u1ea3.<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>\u0110\u1ed5i t\u1eeb Dislike \u2192 Like:<\/strong>\n<ul>\n<li>Nh\u1ea5n\u00a0<strong>[Like]<\/strong>, form chi ti\u1ebft s\u1ebd \u1ea9n \u0111i<\/li>\n<li>Th\u00f4ng tin c\u0169 v\u1eabn \u0111\u01b0\u1ee3c l\u01b0u (g\u1eafn th\u1ebb, ng\u01b0\u1eddi \u0111\u00e1nh gi\u00e1)<\/li>\n<li>C\u1ea7n nh\u1ea5n\u00a0<strong>[L\u01b0u]<\/strong>\u00a0\u0111\u1ec3 c\u1eadp nh\u1eadt<\/li>\n<\/ul>\n<\/li>\n<li><strong>Ch\u1ec9nh s\u1eeda \u0111\u00e1nh gi\u00e1 chi ti\u1ebft:<\/strong>\n<ul>\n<li>C\u1eadp nh\u1eadt l\u1ea1i th\u00f4ng tin trong form<\/li>\n<li>Nh\u1ea5n\u00a0<strong>[L\u01b0u]<\/strong>\u00a0\u0111\u1ec3 ghi nh\u1eadn<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4 style=\"text-align: justify;\"><strong>2.4. \u0110\u00e1nh gi\u00e1 to\u00e0n b\u1ed9 h\u1ed9i tho\u1ea1i<\/strong><\/h4>\n<p style=\"text-align: justify;\">Ngo\u00e0i t\u1eebng c\u00e2u tr\u1ea3 l\u1eddi, anh\/ch\u1ecb c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 t\u1ed5ng th\u1ec3 ch\u1ea5t l\u01b0\u1ee3ng h\u1ed9i tho\u1ea1i.<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>B\u01b0\u1edbc 1:<\/strong>\u00a0T\u1ea1i sidebar ph\u1ea3i, ch\u1ecdn tab\u00a0<strong>\u0110\u00e1nh gi\u00e1 AI<\/strong><\/li>\n<li><strong>B\u01b0\u1edbc 2:<\/strong>\u00a0Ch\u1ecdn k\u1ebft qu\u1ea3:\n<ul>\n<li><strong>\u0110\u00fang<\/strong>: nh\u1eadp ghi ch\u00fa (n\u1ebfu c\u1ea7n) \u2192 nh\u1ea5n\u00a0<strong>[L\u01b0u]<\/strong><\/li>\n<li><strong>Sai<\/strong>: b\u1eaft bu\u1ed9c nh\u1eadp:\n<ul>\n<li>Nguy\u00ean nh\u00e2n<\/li>\n<li>Lo\u1ea1i tri th\u1ee9c<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li><strong>B\u01b0\u1edbc 3:<\/strong>\u00a0Nh\u1ea5n\u00a0<strong>[L\u01b0u]<\/strong>, h\u1ec7 th\u1ed1ng ghi nh\u1eadn k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 h\u1ed9i tho\u1ea1i<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignnone wp-image-4857 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_03-1024x534.jpg\" alt=\"\" width=\"1024\" height=\"534\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_03-1024x534.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_03-300x156.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_03-768x400.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_03-50x26.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_03-1536x801.jpg 1536w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_03-60x31.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_03-100x52.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_03.jpg 1675w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p style=\"text-align: justify;\">H\u1ec7 th\u1ed1ng \u0111\u1ed3ng th\u1eddi hi\u1ec3n th\u1ecb:<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Th\u1eddi gian \u0111\u00e1nh gi\u00e1 g\u1ea7n nh\u1ea5t<\/strong><\/li>\n<li><strong>Ng\u01b0\u1eddi \u0111\u00e1nh gi\u00e1<\/strong><\/li>\n<li><strong>Danh s\u00e1ch c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi \u0111\u00e3 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignnone wp-image-4861 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_04-1024x686.jpg\" alt=\"\" width=\"1024\" height=\"686\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_04-1024x686.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_04-300x201.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_04-768x514.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_04-50x33.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_04-60x40.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_04-100x67.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/07\/danh_gia_chat_luong_cau_tra_loi_04.jpg 1299w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h4 style=\"text-align: justify;\"><strong>2.5. Theo d\u00f5i v\u00e0 c\u1eadp nh\u1eadt tr\u1ea1ng th\u00e1i \u0111\u00e1nh gi\u00e1<\/strong><\/h4>\n<p style=\"text-align: justify;\">Gi\u00fap \u0111\u1ea3m b\u1ea3o h\u1ed9i tho\u1ea1i lu\u00f4n \u0111\u01b0\u1ee3c ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7y \u0111\u1ee7.<\/p>\n<ul style=\"text-align: justify;\">\n<li>Khi c\u00f3\u00a0<strong>tin nh\u1eafn m\u1edbi<\/strong>, h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n h\u1ed9i tho\u1ea1i v\u1ec1 tr\u1ea1ng th\u00e1i\u00a0<strong>C\u1ea7n \u0111\u00e1nh gi\u00e1<\/strong><\/li>\n<li>Anh\/ch\u1ecb c\u1ea7n ki\u1ec3m tra l\u1ea1i to\u00e0n b\u1ed9 n\u1ed9i dung m\u1edbi v\u00e0 th\u1ef1c hi\u1ec7n \u0111\u00e1nh gi\u00e1 b\u1ed5 sung<\/li>\n<li>C\u00f3 th\u1ec3 thay \u0111\u1ed5i k\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1 b\u1ea5t c\u1ee9 l\u00fac n\u00e0o, h\u1ec7 th\u1ed1ng s\u1ebd l\u01b0u l\u1ea7n c\u1eadp nh\u1eadt cu\u1ed1i<\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><strong>3. L\u01b0u \u00fd<\/strong><\/h3>\n<ul>\n<li style=\"text-align: justify;\">Khi ch\u1ecdn <strong>Dislike<\/strong>\u00a0ho\u1eb7c \u0111\u00e1nh gi\u00e1 h\u1ed9i tho\u1ea1i l\u00e0\u00a0<strong>Sai<\/strong>, b\u1eaft bu\u1ed9c ph\u1ea3i nh\u1eadp\u00a0<strong>Nguy\u00ean nh\u00e2n<\/strong>\u00a0v\u00e0\u00a0<strong>Lo\u1ea1i tri th\u1ee9c<\/strong><\/li>\n<li style=\"text-align: justify;\">Ph\u1ea3i nh\u1ea5n\u00a0<strong>[L\u01b0u]<\/strong>\u00a0th\u00ec h\u1ec7 th\u1ed1ng m\u1edbi ghi nh\u1eadn \u0111\u00e1nh gi\u00e1<\/li>\n<li style=\"text-align: justify;\">T\u00ednh n\u0103ng \u00e1p d\u1ee5ng cho c\u1ea3\u00a0<strong>Agent b\u00ean ngo\u00e0i<\/strong>\u00a0v\u00e0\u00a0<strong>Agent n\u1ed9i b\u1ed9 t\u1ef1 t\u1ea1o<\/strong><\/li>\n<li style=\"text-align: justify;\">D\u1eef li\u1ec7u \u0111\u00e1nh gi\u00e1 l\u00e0 c\u01a1 s\u1edf quan tr\u1ecdng \u0111\u1ec3\u00a0<strong>c\u1ea3i ti\u1ebfn tri th\u1ee9c v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng Agent<\/strong><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb c\u00e1ch\u00a0\u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a Agent v\u00e0 to\u00e0n b\u1ed9 h\u1ed9i tho\u1ea1i. Vi\u1ec7c \u0111\u00e1nh gi\u00e1 gi\u00fap ghi nh\u1eadn m\u1ee9c \u0111\u1ed9 ch\u00ednh x\u00e1c, ph\u00e1t hi\u1ec7n l\u1ed7i tri th\u1ee9c v\u00e0 cung c\u1ea5p d\u1eef li\u1ec7u \u0111\u1ec3 c\u1ea3i ti\u1ebfn Agent. N\u1ed9i dung g\u1ed3m:&#8230;<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[97,99],"ht-kb-tag":[],"class_list":["post-4841","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-ban-buon-ban-le-an-uong-lam-dep","ht_kb_category-hanh-chinh-cong-benh-vien-truong-hoc-tuyen-dung"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/4841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=4841"}],"version-history":[{"count":4,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/4841\/revisions"}],"predecessor-version":[{"id":4867,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/4841\/revisions\/4867"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=4841"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=4841"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=4841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}