{"id":4751,"date":"2026-07-16T02:20:15","date_gmt":"2026-07-16T02:20:15","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&#038;p=4751"},"modified":"2026-07-16T07:12:19","modified_gmt":"2026-07-16T07:12:19","slug":"nhan-vien-ai-thu-thap-ly-do-huy-don-khi-khach-hang-yeu-cau-huy","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/nhan-vien-ai-thu-thap-ly-do-huy-don-khi-khach-hang-yeu-cau-huy\/","title":{"rendered":"Nh\u00e2n vi\u00ean AI thu th\u1eadp l\u00fd do h\u1ee7y \u0111\u01a1n khi kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u h\u1ee7y"},"content":{"rendered":"<h3 style=\"text-align: justify;\"><strong>1. T\u1ed5ng quan<\/strong><\/h3>\n<p style=\"text-align: justify;\">B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb hi\u1ec3u c\u00e1ch\u00a0<strong>nh\u00e2n vi\u00ean AI th\u1ef1c hi\u1ec7n h\u1ee7y \u0111\u01a1n h\u00e0ng cho kh\u00e1ch<\/strong> tr\u00ean h\u1ec7 th\u1ed1ng. Khi kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u h\u1ee7y, nh\u00e2n vi\u00ean AI s\u1ebd t\u1ef1 \u0111\u1ed9ng ki\u1ec3m tra \u0111i\u1ec1u ki\u1ec7n h\u1ee3p l\u1ec7 v\u00e0 thu th\u1eadp l\u00fd do h\u1ee7y tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n.<\/p>\n<p style=\"text-align: justify;\">Vi\u1ec7c ghi nh\u1eadn l\u00fd do h\u1ee7y gi\u00fap c\u1eeda h\u00e0ng n\u1eafm b\u1eaft nguy\u00ean nh\u00e2n ph\u00e1t sinh \u0111\u01a1n h\u1ee7y, t\u1eeb \u0111\u00f3 c\u00f3 c\u01a1 s\u1edf ph\u00e2n t\u00edch, c\u1ea3i thi\u1ec7n quy tr\u00ecnh b\u00e1n h\u00e0ng v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5.<\/p>\n<p style=\"text-align: justify;\"><strong>N\u1ed9i dung g\u1ed3m:<\/strong><\/p>\n<ul style=\"text-align: justify;\">\n<li>\u0110i\u1ec1u ki\u1ec7n \u0111\u1ec3 \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c ph\u00e9p h\u1ee7y.<\/li>\n<li>Quy tr\u00ecnh th\u1ef1c hi\u1ec7n h\u1ee7y \u0111\u01a1n.<\/li>\n<li>Theo d\u00f5i th\u00f4ng tin l\u00fd do h\u1ee7y v\u00e0 l\u1ecbch s\u1eed thao t\u00e1c.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>\u0110\u1ed1i t\u01b0\u1ee3ng \u00e1p d\u1ee5ng:<\/strong>\u00a0Qu\u1ea3n tr\u1ecb vi\u00ean, nh\u00e2n vi\u00ean x\u1eed l\u00fd \u0111\u01a1n h\u00e0ng (Admin\/Agent).<\/p>\n<h3 style=\"text-align: justify;\"><strong>2. \u0110i\u1ec1u ki\u1ec7n \u0111\u1ec3 \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c ph\u00e9p h\u1ee7y.<\/strong><\/h3>\n<p style=\"text-align: justify;\">\u0110\u01a1n h\u00e0ng ch\u1ec9 \u0111\u01b0\u1ee3c h\u1ee7y khi \u0111\u1ea3m b\u1ea3o c\u00e1c \u0111i\u1ec1u ki\u1ec7n sau:<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>M\u00e3 v\u1eadn \u0111\u01a1n:<\/strong>\u00a0\u0110\u01a1n h\u00e0ng ph\u1ea3i\u00a0<strong>ch\u01b0a c\u00f3 m\u00e3 v\u1eadn \u0111\u01a1n<\/strong>\u00a0(ch\u01b0a b\u00e0n giao cho \u0111\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n).<\/li>\n<li><strong>Tr\u1ea1ng th\u00e1i thanh to\u00e1n:<\/strong> \u0110\u01a1n h\u00e0ng ph\u1ea3i \u1edf tr\u1ea1ng th\u00e1i <strong>Ch\u01b0a thanh to\u00e1n<\/strong>.<\/li>\n<li><strong>Tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng:<\/strong>\u00a0\u0110\u01a1n h\u00e0ng kh\u00f4ng \u0111\u01b0\u1ee3c \u1edf tr\u1ea1ng th\u00e1i\u00a0<strong>\u201c\u0110\u00e3 ho\u00e0n th\u00e0nh\u201d<\/strong>\u00a0ho\u1eb7c\u00a0<strong>\u201c\u0110\u01a1n b\u1ecb h\u1ee7y\u201d<\/strong>.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><em>L\u01b0u \u00fd: N\u1ebfu \u0111\u01a1n h\u00e0ng vi ph\u1ea1m m\u1ed9t trong c\u00e1c \u0111i\u1ec1u ki\u1ec7n tr\u00ean, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb th\u00f4ng b\u00e1o l\u1ed7i v\u00e0 kh\u00f4ng cho ph\u00e9p th\u1ef1c hi\u1ec7n thao t\u00e1c h\u1ee7y.<\/em><\/p>\n<h3 style=\"text-align: justify;\"><strong>3. Quy tr\u00ecnh nh\u00e2n vi\u00ean AI th\u1ef1c hi\u1ec7n h\u1ee7y \u0111\u01a1n<\/strong><\/h3>\n<h4 style=\"text-align: justify;\"><strong>3.1. Quy tr\u00ecnh Nh\u00e2n vi\u00ean AI x\u1eed l\u00fd h\u1ee7y \u0111\u01a1n<\/strong><\/h4>\n<p style=\"text-align: justify;\">Khi ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u h\u1ee7y \u0111\u01a1n t\u1eeb kh\u00e1ch h\u00e0ng qua c\u00e1c k\u00eanh chat, Nh\u00e2n vi\u00ean AI s\u1ebd th\u1ef1c hi\u1ec7n t\u1ef1 \u0111\u1ed9ng theo c\u00e1c b\u01b0\u1edbc sau:<\/p>\n<ul>\n<li style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 1: Ti\u1ebfp nh\u1eadn v\u00e0 ki\u1ec3m tra \u0111i\u1ec1u ki\u1ec7n<\/strong><br \/>\nNh\u00e2n vi\u00ean AI ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u t\u1eeb kh\u00e1ch h\u00e0ng, \u0111\u1ed3ng th\u1eddi\u00a0<strong>y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng cung c\u1ea5p m\u00e3 \u0111\u01a1n h\u00e0ng<\/strong>,\u00a0sau \u0111\u00f3 t\u1ef1 \u0111\u1ed9ng ki\u1ec3m tra tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng (M\u00e3 v\u1eadn \u0111\u01a1n, Thanh to\u00e1n, Tr\u1ea1ng th\u00e1i).<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-4771 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_01-1-1024x630.jpg\" alt=\"\" width=\"1024\" height=\"630\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_01-1-1024x630.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_01-1-300x184.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_01-1-768x472.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_01-1-50x31.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_01-1-60x37.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_01-1-100x61.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_01-1.jpg 1436w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul>\n<li style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 2: Thu th\u1eadp l\u00fd do h\u1ee7y<\/strong><br \/>\nN\u1ebfu \u0111\u01a1n h\u00e0ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n h\u1ee7y. Nh\u00e2n vi\u00ean AI s\u1ebd y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng cung c\u1ea5p l\u00fd do h\u1ee7y.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-4775 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_02-1024x630.jpg\" alt=\"\" width=\"1024\" height=\"630\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_02-1024x630.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_02-300x184.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_02-768x472.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_02-50x31.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_02-60x37.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_02-100x61.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_02.jpg 1436w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul>\n<li style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 3: Th\u1ef1c hi\u1ec7n h\u1ee7y \u0111\u01a1n v\u00e0 l\u01b0u tr\u1eef<\/strong><br \/>\nSau khi c\u00f3 l\u00fd do, Nh\u00e2n vi\u00ean AI th\u1ef1c hi\u1ec7n h\u1ee7y \u0111\u01a1n tr\u00ean h\u1ec7 th\u1ed1ng. Th\u00f4ng tin l\u00fd do h\u1ee7y s\u1ebd \u0111\u01b0\u1ee3c ghi nh\u1eadn tr\u1ef1c ti\u1ebfp v\u00e0o \u0111\u01a1n h\u00e0ng.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-4779 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_03-1024x630.jpg\" alt=\"\" width=\"1024\" height=\"630\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_03-1024x630.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_03-300x184.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_03-768x472.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_03-50x31.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_03-60x37.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_03-100x61.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_03.jpg 1436w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h4 style=\"text-align: justify;\"><strong>3.2. Theo d\u00f5i th\u00f4ng tin h\u1ee7y \u0111\u01a1n<\/strong><\/h4>\n<p style=\"text-align: justify;\">Sau khi ho\u00e0n t\u1ea5t, anh\/ch\u1ecb c\u00f3 th\u1ec3 ki\u1ec3m tra l\u1ea1i th\u00f4ng tin h\u1ee7y \u0111\u1ec3 ph\u1ee5c v\u1ee5 vi\u1ec7c \u0111\u1ed1i so\u00e1t ho\u1eb7c b\u00e1o c\u00e1o:<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>B\u01b0\u1edbc 1: Ki\u1ec3m tra t\u1ea1i \u0111\u01a1n h\u00e0ng:<\/strong>\u00a0M\u1edf l\u1ea1i\u00a0<strong>Chi ti\u1ebft \u0111\u01a1n h\u00e0ng<\/strong>, t\u1ea1i ph\u1ea7n\u00a0<strong>Ghi ch\u00fa<\/strong>, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb n\u1ed9i dung l\u00fd do h\u1ee7y \u0111\u00e3 thu th\u1eadp t\u1eeb kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-4783 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_04-1024x633.jpg\" alt=\"\" width=\"1024\" height=\"633\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_04-1024x633.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_04-300x186.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_04-768x475.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_04-50x31.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_04-60x37.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_04-100x62.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/07\/AI_thu_thap_ky_do_huy_don_hang_04.jpg 1318w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>B\u01b0\u1edbc 2: Ki\u1ec3m tra \u0111\u1ed3ng b\u1ed9:<\/strong>\u00a0N\u1ebfu doanh nghi\u1ec7p c\u00f3 s\u1eed d\u1ee5ng c\u00e1c ph\u1ea7n m\u1ec1m t\u00edch h\u1ee3p b\u00ean th\u1ee9 3, l\u00fd do h\u1ee7y \u0111\u01a1n s\u1ebd \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng \u0111\u1ea9y sang c\u00e1c h\u1ec7 th\u1ed1ng n\u00e0y \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh nh\u1ea5t qu\u00e1n d\u1eef li\u1ec7u.<\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><strong>4. L\u01b0u \u00fd<\/strong><\/h3>\n<ul>\n<li style=\"text-align: justify;\">Tr\u01b0\u1eddng h\u1ee3p \u0111\u01a1n h\u00e0ng kh\u00f4ng \u0111\u1ee7 \u0111i\u1ec1u ki\u1ec7n, Nh\u00e2n vi\u00ean AI s\u1ebd th\u00f4ng b\u00e1o l\u00fd do v\u00e0 kh\u00f4ng th\u1ef1c hi\u1ec7n h\u1ee7y \u0111\u01a1n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb hi\u1ec3u c\u00e1ch\u00a0nh\u00e2n vi\u00ean AI th\u1ef1c hi\u1ec7n h\u1ee7y \u0111\u01a1n h\u00e0ng cho kh\u00e1ch tr\u00ean h\u1ec7 th\u1ed1ng. Khi kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u h\u1ee7y, nh\u00e2n vi\u00ean AI s\u1ebd t\u1ef1 \u0111\u1ed9ng ki\u1ec3m tra \u0111i\u1ec1u ki\u1ec7n h\u1ee3p l\u1ec7 v\u00e0 thu th\u1eadp l\u00fd do h\u1ee7y tr\u01b0\u1edbc khi th\u1ef1c&#8230;<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[97],"ht-kb-tag":[],"class_list":["post-4751","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-ban-buon-ban-le-an-uong-lam-dep"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/4751","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=4751"}],"version-history":[{"count":3,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/4751\/revisions"}],"predecessor-version":[{"id":4791,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/4751\/revisions\/4791"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=4751"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=4751"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=4751"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}