{"id":4193,"date":"2026-07-03T10:41:30","date_gmt":"2026-07-03T10:41:30","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&#038;p=4193"},"modified":"2026-07-08T10:16:41","modified_gmt":"2026-07-08T10:16:41","slug":"quan-ly-lich-su-chi-tieu","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/quan-ly-lich-su-chi-tieu\/","title":{"rendered":"Qu\u1ea3n l\u00fd l\u1ecbch s\u1eed chi ti\u00eau"},"content":{"rendered":"<h3 style=\"text-align: justify;\"><strong>1. T\u1ed5ng quan<\/strong><\/h3>\n<p style=\"text-align: justify;\">B\u00e0i vi\u1ebft n\u00e0y nh\u1eb1m h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb c\u00e1ch theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd c\u00e1c giao d\u1ecbch ph\u00e1t sinh trong h\u1ec7 th\u1ed1ng th\u00f4ng qua m\u00e0n h\u00ecnh\u00a0<strong>L\u1ecbch s\u1eed chi ti\u00eau<\/strong>. Vi\u1ec7c ki\u1ec3m tra l\u1ecbch s\u1eed gi\u00fap anh\/ch\u1ecb n\u1eafm b\u1eaft ch\u00ednh x\u00e1c c\u00e1c kho\u1ea3n chi ph\u00ed \u0111\u00e3 s\u1eed d\u1ee5ng, t\u1eeb \u0111\u00f3 ki\u1ec3m so\u00e1t ng\u00e2n s\u00e1ch v\u1eadn h\u00e0nh hi\u1ec7u qu\u1ea3.<\/p>\n<p style=\"text-align: justify;\">N\u1ed9i dung b\u00e0i vi\u1ebft g\u1ed3m:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Xem danh s\u00e1ch l\u1ecbch s\u1eed chi ti\u00eau.<\/li>\n<li>S\u1eed d\u1ee5ng b\u1ed9 l\u1ecdc \u0111\u1ec3 t\u00ecm ki\u1ebfm giao d\u1ecbch.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>\u0110\u1ed1i t\u01b0\u1ee3ng \u00e1p d\u1ee5ng:<\/strong>\u00a0Qu\u1ea3n tr\u1ecb vi\u00ean, Ng\u01b0\u1eddi qu\u1ea3n l\u00fd t\u00e0i kho\u1ea3n.<\/p>\n<h3 style=\"text-align: justify;\"><strong>2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n<h4 style=\"text-align: justify;\"><strong>2.1. Xem danh s\u00e1ch l\u1ecbch s\u1eed chi ti\u00eau<\/strong><\/h4>\n<p style=\"text-align: justify;\">\u0110\u1ec3 ki\u1ec3m tra c\u00e1c giao d\u1ecbch \u0111\u00e3 th\u1ef1c hi\u1ec7n, anh\/ch\u1ecb th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc sau:<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>B\u01b0\u1edbc 1:<\/strong>\u00a0T\u1ea1i thanh menu b\u00ean tr\u00e1i, truy c\u1eadp v\u00e0o m\u1ee5c\u00a0<strong>Thi\u1ebft l\u1eadp<\/strong>, nh\u1ea5n ch\u1ecdn\u00a0<strong>L\u1ecbch s\u1eed chi ti\u00eau<\/strong>. H\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb danh s\u00e1ch c\u00e1c giao d\u1ecbch theo th\u1ee9 t\u1ef1 th\u1eddi gian.<\/li>\n<li><strong>B\u01b0\u1edbc 2:<\/strong>\u00a0Quan s\u00e1t b\u1ea3ng d\u1eef li\u1ec7u \u0111\u1ec3 n\u1eafm b\u1eaft c\u00e1c th\u00f4ng tin chi ti\u1ebft bao g\u1ed3m:\u00a0<strong>Th\u1eddi gian<\/strong>\u00a0ph\u00e1t sinh giao d\u1ecbch,\u00a0<strong>Lo\u1ea1i giao d\u1ecbch<\/strong>,\u00a0<strong>Lo\u1ea1i tin nh\u1eafn<\/strong>,\u00a0<strong>T\u00ean Agent<\/strong>\u00a0th\u1ef1c hi\u1ec7n v\u00e0 s\u1ed1\u00a0<strong>Credits \u0111\u00e3 \u0111\u1ed5i<\/strong>.<\/li>\n<li>\n<div class=\"messge-container\" data-v-1ef96fda=\"\" data-message-id=\"19affcc90a5e487b928303f21c4f3f8e\">\n<div id=\"ai-message-fecaad77fa00494aa58b1503b4b4171b\" class=\"flex w-full relative\" data-v-721fe992=\"\" data-message-id=\"fecaad77fa00494aa58b1503b4b4171b\" data-testid=\"ai-response-complete\">\n<div class=\"flex flex-col gap-8 w-full\" data-v-721fe992=\"\">\n<div class=\"message-content flex flex-col reasoning-complete\" data-v-721fe992=\"\">\n<div class=\"paragraph text-body-large text-text-primary\" data-v-721fe992=\"\">\n<ul>\n<li><strong>Th\u1eddi gian:<\/strong>\u00a0Hi\u1ec3n th\u1ecb ng\u00e0y v\u00e0 gi\u1edd ch\u00ednh x\u00e1c m\u00e0 giao d\u1ecbch\/h\u1ed9i tho\u1ea1i ph\u00e1t sinh. Th\u00f4ng tin n\u00e0y gi\u00fap anh\/ch\u1ecb \u0111\u1ed1i so\u00e1t c\u00e1c m\u1ed1c th\u1eddi gian ho\u1ea1t \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean AI ho\u1eb7c c\u00e1c th\u1eddi \u0111i\u1ec3m cao \u0111i\u1ec3m ph\u00e1t sinh chi ph\u00ed.<\/li>\n<li><strong>Lo\u1ea1i giao d\u1ecbch:<\/strong>\u00a0Cho bi\u1ebft b\u1ea3n ch\u1ea5t c\u1ee7a ho\u1ea1t \u0111\u1ed9ng v\u1eeba di\u1ec5n ra (v\u00ed d\u1ee5: Giao d\u1ecbch n\u1ea1p Credit ho\u1eb7c Giao d\u1ecbch s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5). Vi\u1ec7c ph\u00e2n lo\u1ea1i n\u00e0y gi\u00fap anh\/ch\u1ecb qu\u1ea3n l\u00fd d\u00f2ng ti\u1ec1n v\u00e0 hi\u1ec3u r\u00f5 c\u00e1c kho\u1ea3n chi ti\u00eau \u0111\u1ebfn t\u1eeb ngu\u1ed3n n\u00e0o.<\/li>\n<li><strong>Lo\u1ea1i tin nh\u1eafn:<\/strong>\u00a0Hi\u1ec3n th\u1ecb h\u00ecnh th\u1ee9c giao ti\u1ebfp m\u00e0 nh\u00e2n vi\u00ean AI \u0111\u00e3 s\u1eed d\u1ee5ng \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, bao g\u1ed3m:\n<ul>\n<li><strong>Text:<\/strong>\u00a0Tin nh\u1eafn d\u1ea1ng v\u0103n b\u1ea3n thu\u1ea7n t\u00fay.<\/li>\n<li><strong>Live Voice:<\/strong>\u00a0Cu\u1ed9c g\u1ecdi \u00e2m thanh tr\u1ef1c ti\u1ebfp.<\/li>\n<li><strong>Chat Voice:<\/strong>\u00a0Tin nh\u1eafn tho\u1ea1i.<\/li>\n<li><em>\u00dd ngh\u0129a:<\/em>\u00a0Gi\u00fap anh\/ch\u1ecb nh\u1eadn bi\u1ebft kh\u00e1ch h\u00e0ng \u0111ang \u01b0u ti\u00ean t\u01b0\u01a1ng t\u00e1c qua h\u00ecnh th\u1ee9c n\u00e0o \u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n.<\/li>\n<\/ul>\n<\/li>\n<li><strong>T\u00ean Agent:<\/strong>\u00a0T\u00ean c\u1ee7a nh\u00e2n vi\u00ean AI \u0111\u00e3 th\u1ef1c hi\u1ec7n cu\u1ed9c h\u1ed9i tho\u1ea1i ho\u1eb7c giao d\u1ecbch \u0111\u00f3. Th\u00f4ng tin n\u00e0y c\u1ef1c k\u1ef3 quan tr\u1ecdng \u0111\u1ec3 anh\/ch\u1ecb \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c, c\u01b0\u1eddng \u0111\u1ed9 t\u01b0\u01a1ng t\u00e1c v\u00e0 m\u1ee9c \u0111\u1ed9 ti\u00eau t\u1ed1n t\u00e0i nguy\u00ean c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean AI c\u1ee5 th\u1ec3.<\/li>\n<li><strong>S\u1ed1 Credits \u0111\u00e3 \u0111\u1ed5i:<\/strong>\u00a0Hi\u1ec3n th\u1ecb s\u1ed1 l\u01b0\u1ee3ng Credit (\u0111\u01a1n v\u1ecb \u0111\u1ecbnh m\u1ee9c \u0111\u1ec3 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5) \u0111\u00e3 b\u1ecb tr\u1eeb cho giao d\u1ecbch\/tin nh\u1eafn \u0111\u00f3.\n<ul>\n<li><em>\u00dd ngh\u0129a:<\/em> \u0110\u00e2y l\u00e0 con s\u1ed1 tr\u1ef1c ti\u1ebfp ph\u1ea3n \u00e1nh \u201cchi ph\u00ed\u201d c\u1ee7a m\u1ed7i t\u01b0\u01a1ng t\u00e1c. Th\u00f4ng qua c\u1ed9t n\u00e0y, anh\/ch\u1ecb c\u00f3 th\u1ec3 t\u00ednh to\u00e1n \u0111\u01b0\u1ee3c chi ph\u00ed trung b\u00ecnh tr\u00ean m\u1ed7i Agent ho\u1eb7c m\u1ed7i lo\u1ea1i h\u00ecnh tin nh\u1eafn \u0111\u1ec3 ki\u1ec3m so\u00e1t ng\u00e2n s\u00e1ch v\u1eadn h\u00e0nh.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-4569 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_03-1024x299.jpg\" alt=\"\" width=\"1024\" height=\"299\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_03-1024x299.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_03-300x88.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_03-768x224.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_03-50x15.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_03-1536x448.jpg 1536w, \/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_03-60x18.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_03-100x29.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_03.jpg 1570w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h4 style=\"text-align: justify;\"><strong>2.2. S\u1eed d\u1ee5ng b\u1ed9 l\u1ecdc \u0111\u1ec3 t\u00ecm ki\u1ebfm giao d\u1ecbch<\/strong><\/h4>\n<p style=\"text-align: justify;\">Trong tr\u01b0\u1eddng h\u1ee3p anh\/ch\u1ecb mu\u1ed1n t\u00ecm ki\u1ebfm nhanh m\u1ed9t giao d\u1ecbch c\u1ee5 th\u1ec3 theo th\u1eddi gian ho\u1eb7c theo nh\u00e2n vi\u00ean AI, h\u00e3y s\u1eed d\u1ee5ng b\u1ed9 l\u1ecdc:<\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>B\u01b0\u1edbc 1:<\/strong>\u00a0Nh\u1ea5n v\u00e0o n\u00fat\u00a0<strong>B\u1ed9 l\u1ecdc<\/strong>\u00a0tr\u00ean m\u00e0n h\u00ecnh, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb b\u1ea3ng t\u00f9y ch\u1ecdn b\u1ed9 l\u1ecdc.<\/li>\n<li><strong>B\u01b0\u1edbc 2:<\/strong>\u00a0Thi\u1ebft l\u1eadp c\u00e1c \u0111i\u1ec1u ki\u1ec7n c\u1ea7n t\u00ecm:\n<ul>\n<li>Ch\u1ecdn\u00a0<strong>Th\u1eddi gian<\/strong>: Nh\u1ea5n v\u00e0o \u00f4 th\u1eddi gian \u0111\u1ec3 ch\u1ecdn kho\u1ea3ng ng\u00e0y c\u1ea7n tra c\u1ee9u (v\u00ed d\u1ee5: H\u00f4m nay, H\u00f4m qua, ho\u1eb7c m\u1ed9t kho\u1ea3ng ng\u00e0y t\u00f9y ch\u1ec9nh).<\/li>\n<li>Ch\u1ecdn\u00a0<strong>Lo\u1ea1i tin nh\u1eafn<\/strong>: Nh\u1ea5n v\u00e0o \u00f4 \u0111\u1ec3 ch\u1ecdn lo\u1ea1i h\u00ecnh giao ti\u1ebfp (v\u00ed d\u1ee5: Text, Live Voice, Chat Voice) nh\u1eb1m l\u1ecdc c\u00e1c lo\u1ea1i chi ph\u00ed t\u01b0\u01a1ng \u1ee9ng.<\/li>\n<li>Ch\u1ecdn\u00a0<strong>T\u00ean Agent<\/strong>: Nh\u1ea5n v\u00e0o \u00f4 \u0111\u1ec3 ch\u1ecdn t\u00ean nh\u00e2n vi\u00ean AI c\u1ee5 th\u1ec3 m\u00e0 anh\/ch\u1ecb mu\u1ed1n ki\u1ec3m tra l\u1ecbch s\u1eed s\u1eed d\u1ee5ng.<\/li>\n<li>Nh\u1ea5n <strong>\u00c1p d\u1ee5ng<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-4571 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_02-1024x324.jpg\" alt=\"\" width=\"1024\" height=\"324\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_02-1024x324.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_02-300x95.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_02-768x243.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_02-50x16.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_02-60x19.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_02-100x32.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/07\/QLY_lich_su_chi_tieu_02.jpg 1489w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>B\u01b0\u1edbc 3:<\/strong>\u00a0Nh\u1ea5n n\u00fat\u00a0<strong>B\u1ecf l\u1ecdc<\/strong>\u00a0n\u1ebfu anh\/ch\u1ecb mu\u1ed1n x\u00f3a c\u00e1c \u0111i\u1ec1u ki\u1ec7n \u0111\u00e3 thi\u1ebft l\u1eadp v\u00e0 quay v\u1ec1 xem to\u00e0n b\u1ed9 danh s\u00e1ch.<\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><strong>3. L\u01b0u \u00fd<\/strong><\/h3>\n<ul style=\"text-align: justify;\">\n<li><strong>Ki\u1ec3m tra s\u1ed1 d\u01b0:<\/strong>\u00a0Anh\/ch\u1ecb n\u00ean \u0111\u1ed1i chi\u1ebfu th\u01b0\u1eddng xuy\u00ean l\u1ecbch s\u1eed chi ti\u00eau v\u1edbi s\u1ed1 d\u01b0\u00a0<strong>Credit<\/strong>\u00a0hi\u1ec7n t\u1ea1i \u1edf g\u00f3c tr\u00ean m\u00e0n h\u00ecnh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh ch\u00ednh x\u00e1c c\u1ee7a ng\u00e2n s\u00e1ch.<\/li>\n<li><strong>C\u1eadp nh\u1eadt d\u1eef li\u1ec7u:<\/strong>\u00a0N\u1ebfu kh\u00f4ng th\u1ea5y giao d\u1ecbch v\u1eeba th\u1ef1c hi\u1ec7n, anh\/ch\u1ecb c\u00f3 th\u1ec3 nh\u1ea5n\u00a0<strong>F5<\/strong>\u00a0\u0111\u1ec3 l\u00e0m m\u1edbi danh s\u00e1ch.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan B\u00e0i vi\u1ebft n\u00e0y nh\u1eb1m h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb c\u00e1ch theo d\u00f5i v\u00e0 qu\u1ea3n l\u00fd c\u00e1c giao d\u1ecbch ph\u00e1t sinh trong h\u1ec7 th\u1ed1ng th\u00f4ng qua m\u00e0n h\u00ecnh\u00a0L\u1ecbch s\u1eed chi ti\u00eau. Vi\u1ec7c ki\u1ec3m tra l\u1ecbch s\u1eed gi\u00fap anh\/ch\u1ecb n\u1eafm b\u1eaft ch\u00ednh x\u00e1c c\u00e1c kho\u1ea3n chi ph\u00ed \u0111\u00e3 s\u1eed d\u1ee5ng, t\u1eeb&#8230;<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[69],"ht-kb-tag":[],"class_list":["post-4193","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-quan-ly-chung"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/4193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=4193"}],"version-history":[{"count":3,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/4193\/revisions"}],"predecessor-version":[{"id":4573,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/4193\/revisions\/4573"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=4193"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=4193"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=4193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}