{"id":4181,"date":"2026-07-03T10:38:15","date_gmt":"2026-07-03T10:38:15","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&p=4181"},"modified":"2026-07-13T08:43:34","modified_gmt":"2026-07-13T08:43:34","slug":"bao-cao-tinh-hinh-hoat-dong-nhan-vien-ai-noi-bo","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/bao-cao-tinh-hinh-hoat-dong-nhan-vien-ai-noi-bo\/","title":{"rendered":"B\u00e1o c\u00e1o t\u00ecnh h\u00ecnh ho\u1ea1t \u0111\u1ed9ng Nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9"},"content":{"rendered":"

1. T\u1ed5ng quan<\/strong><\/h3>\n

B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb c\u00e1ch truy c\u1eadp v\u00e0 xem c\u00e1c ch\u1ec9 s\u1ed1 b\u00e1o c\u00e1o chuy\u00ean s\u00e2u c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9. Vi\u1ec7c xem b\u00e1o c\u00e1o chi ti\u1ebft gi\u00fap anh\/ch\u1ecb \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c hi\u1ec7u su\u1ea5t, l\u01b0u l\u01b0\u1ee3ng t\u01b0\u01a1ng t\u00e1c v\u00e0 m\u1ee9c \u0111\u1ed9 \u0111\u00f3ng g\u00f3p c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean AI v\u00e0o nghi\u1ec7p v\u1ee5 th\u1ef1c t\u1ebf c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

N\u1ed9i dung bao g\u1ed3m:\u00a0truy c\u1eadp b\u00e1o c\u00e1o t\u1eeb m\u00e0n h\u00ecnh Dashboard<\/strong>,\u00a0truy c\u1eadp b\u00e1o c\u00e1o t\u1eeb Danh s\u00e1ch Agent<\/strong>\u00a0v\u00e0\u00a0c\u00e1c ch\u1ec9 s\u1ed1 b\u00e1o c\u00e1o chuy\u00ean s\u00e2u<\/strong>.
\n\u0110\u1ed1i t\u01b0\u1ee3ng \u00e1p d\u1ee5ng:<\/strong>\u00a0Qu\u1ea3n tr\u1ecb vi\u00ean, Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn, Nh\u00e2n s\u1ef1 v\u1eadn h\u00e0nh.<\/p>\n

2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n

Anh\/ch\u1ecb c\u00f3 th\u1ec3 xem b\u00e1o c\u00e1o chi ti\u1ebft c\u1ee7a m\u1ed9t nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9 th\u00f4ng qua hai c\u00e1ch ti\u1ebfp c\u1eadn nhanh ch\u00f3ng sau \u0111\u00e2y:<\/p>\n

2.1. Xem b\u00e1o c\u00e1o t\u1eeb m\u00e0n h\u00ecnh Dashboard<\/strong><\/h4>\n

C\u00e1ch n\u00e0y ph\u00f9 h\u1ee3p khi anh\/ch\u1ecb \u0111ang theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 t\u1ed5ng qu\u00e1t v\u00e0 mu\u1ed1n \u0111i s\u00e2u v\u00e0o m\u1ed9t nh\u00e2n vi\u00ean AI c\u1ee5 th\u1ec3 \u0111ang ho\u1ea1t \u0111\u1ed9ng t\u1ed1t ho\u1eb7c c\u1ea7n l\u01b0u \u00fd.<\/p>\n

    \n
  • B\u01b0\u1edbc 1:<\/strong>\u00a0T\u1ea1i khu v\u1ef1c hi\u1ec3n th\u1ecb hi\u1ec7u qu\u1ea3 theo nh\u00f3m Agent tr\u00ean Dashboard, t\u00ecm \u0111\u1ebfn danh s\u00e1ch c\u00e1c nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9.<\/li>\n
  • B\u01b0\u1edbc 2:<\/strong>\u00a0Nh\u1ea5n n\u00fat\u00a0Xem chi ti\u1ebft<\/strong>\u00a0\u1edf cu\u1ed1i d\u00f2ng t\u01b0\u01a1ng \u1ee9ng v\u1edbi nh\u00e2n vi\u00ean AI c\u1ea7n ki\u1ec3m tra, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb m\u00e0n h\u00ecnh b\u00e1o c\u00e1o chuy\u00ean s\u00e2u c\u1ee7a ri\u00eang nh\u00e2n vi\u00ean \u0111\u00f3.<\/li>\n<\/ul>\n

    \"\"<\/p>\n

    2.2. Xem b\u00e1o c\u00e1o t\u1eeb Danh s\u00e1ch nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9<\/strong><\/h4>\n

    C\u00e1ch n\u00e0y ph\u00f9 h\u1ee3p khi anh\/ch\u1ecb mu\u1ed1n qu\u1ea3n l\u00fd v\u00e0 ki\u1ec3m tra b\u00e1o c\u00e1o d\u1ef1a tr\u00ean danh s\u00e1ch qu\u1ea3n tr\u1ecb \u0111\u1ea7y \u0111\u1ee7.<\/p>\n

      \n
    • B\u01b0\u1edbc 1:<\/strong>\u00a0T\u1ea1i menu \u0111i\u1ec1u h\u01b0\u1edbng, truy c\u1eadp v\u00e0o m\u1ee5c\u00a0Danh s\u00e1ch nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9<\/strong>.<\/li>\n
    • B\u01b0\u1edbc 2:<\/strong>\u00a0T\u00ecm nh\u00e2n vi\u00ean AI c\u1ea7n xem b\u00e1o c\u00e1o trong danh s\u00e1ch.<\/li>\n
    • B\u01b0\u1edbc 3:<\/strong>\u00a0Nh\u1ea5n n\u00fat\u00a0Xem chi ti\u1ebft<\/strong> t\u1ea1i d\u00f2ng c\u1ee7a nh\u00e2n vi\u00ean \u0111\u00f3, h\u1ec7 th\u1ed1ng c\u0169ng s\u1ebd hi\u1ec3n th\u1ecb m\u00e0n h\u00ecnh b\u00e1o c\u00e1o chuy\u00ean s\u00e2u c\u1ee7a ri\u00eang nh\u00e2n vi\u00ean \u0111\u00f3.<\/li>\n<\/ul>\n

      \"\"<\/p>\n

      2.3. C\u00e1c ch\u1ec9 s\u1ed1 b\u00e1o c\u00e1o chi ti\u1ebft<\/strong><\/h4>\n

      Sau khi nh\u1ea5n\u00a0Xem chi ti\u1ebft<\/strong>, h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb m\u00e0n h\u00ecnh chi ti\u1ebft c\u1ee7a nh\u00e2n vi\u00ean AI, cho ph\u00e9p anh\/ch\u1ecb theo d\u00f5i to\u00e0n di\u1ec7n th\u00f4ng qua c\u00e1c tab:<\/p>\n

        \n
      • Tab B\u00e1o c\u00e1o:<\/strong>
        \nTheo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ri\u00eang nh\u00e2n vi\u00ean AI, bao g\u1ed3m:<\/p>\n
          \n
        • S\u1ed1 h\u1ed9i tho\u1ea1i:<\/strong> T\u1ed5ng s\u1ed1 cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u00e3 di\u1ec5n ra gi\u1eefa c\u00e1n b\u1ed9, nh\u00e2n vi\u00ean v\u00e0 nh\u00e2n vi\u00ean AI.<\/li>\n
        • Nh\u00e2n vi\u00ean s\u1eed d\u1ee5ng:<\/strong> T\u1ed5ng s\u1ed1 l\u01b0\u1ee3ng c\u00e1n b\u1ed9, nh\u00e2n vi\u00ean AI \u0111\u00e3 s\u1eed d\u1ee5ng nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9 \u0111\u1ec3 h\u1ecfi \u0111\u00e1p quy tr\u00ecnh, quy \u0111\u1ecbnh c\u00f4ng ty.<\/li>\n
        • Nh\u00f3m ch\u1ec9 s\u1ed1 trong Danh s\u00e1ch nh\u00e2n vi\u00ean s\u1eed d\u1ee5ng: <\/strong>B\u1ea3ng n\u00e0y gi\u00fap anh\/ch\u1ecb \u0111i s\u00e2u v\u00e0o hi\u1ec7u su\u1ea5t c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean AI c\u1ee5 th\u1ec3:\n
            \n
          • T\u00ean nh\u00e2n vi\u00ean:<\/strong>\u00a0T\u00ean \u0111\u1ecbnh danh c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean AI \u0111ang ho\u1ea1t \u0111\u1ed9ng.<\/li>\n
          • S\u1ed1 l\u01b0\u1ee3t s\u1eed d\u1ee5ng:<\/strong> T\u1ed5ng s\u1ed1 l\u1ea7n nh\u00e2n vi\u00ean AI \u0111\u00f3 th\u1ef1c hi\u1ec7n c\u00e1c thao t\u00e1c ho\u1eb7c ph\u1ea3n h\u1ed3i trong h\u1ec7 th\u1ed1ng. Ch\u1ec9 s\u1ed1 n\u00e0y th\u1ec3 hi\u1ec7n hieuj su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a Agent.<\/li>\n
          • S\u1ed1 h\u1ed9i tho\u1ea1i:<\/strong>\u00a0S\u1ed1 l\u01b0\u1ee3ng cu\u1ed9c tr\u00f2 chuy\u1ec7n ri\u00eang bi\u1ec7t m\u00e0 nh\u00e2n vi\u00ean AI \u0111\u00f3 \u0111\u00e3 tham gia x\u1eed l\u00fd.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

            \"\"<\/p>\n

              \n
            • Tab H\u1ed9i tho\u1ea1i:<\/strong>
              \nXem l\u1ea1i to\u00e0n b\u1ed9\u00a0l\u1ecbch s\u1eed trao \u0111\u1ed5i gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 nh\u00e2n vi\u00ean AI<\/strong>, t\u1eeb \u0111\u00f3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u01b0 v\u1ea5n v\u00e0 ph\u00e1t hi\u1ec7n c\u00e1c t\u00ecnh hu\u1ed1ng c\u1ea7n b\u1ed5 sung tri th\u1ee9c.
              \nAnh\/ch\u1ecb c\u00f3 th\u1ec3 nh\u1ea5n v\u00e0o t\u1eebng h\u1ed9i tho\u1ea1i \u0111\u1ec3 xem n\u1ed9i dung chi ti\u1ebft.<\/li>\n<\/ul>\n

              \"\"<\/p>\n

                \n
              • Tab Th\u00f4ng tin:<\/strong>
                \nKi\u1ec3m tra c\u00e1c thi\u1ebft l\u1eadp c\u1ee7a nh\u00e2n vi\u00ean AI nh\u01b0\u00a0t\u00ean, vai tr\u00f2, h\u00ecnh \u1ea3nh \u0111\u1ea1i di\u1ec7n v\u00e0 phong c\u00e1ch giao ti\u1ebfp<\/strong>, gi\u00fap \u0111\u1ea3m b\u1ea3o AI \u0111ang ho\u1ea1t \u0111\u1ed9ng \u0111\u00fang m\u1ee5c ti\u00eau v\u00e0 k\u1ecbch b\u1ea3n \u0111\u00e3 c\u1ea5u h\u00ecnh.<\/li>\n<\/ul>\n

                \"\"<\/p>\n

                3. L\u01b0u \u00fd<\/strong><\/h3>\n
                  \n
                • \u0110\u1ed3ng b\u1ed9 d\u1eef li\u1ec7u:<\/strong>\u00a0C\u00e1c ch\u1ec9 s\u1ed1 trong b\u00e1o c\u00e1o chi ti\u1ebft \u0111\u01b0\u1ee3c tr\u00edch xu\u1ea5t t\u1eeb d\u1eef li\u1ec7u ho\u1ea1t \u0111\u1ed9ng th\u1ef1c t\u1ebf c\u1ee7a nh\u00e2n vi\u00ean AI, anh\/ch\u1ecb n\u00ean ki\u1ec3m tra b\u1ed9 l\u1ecdc th\u1eddi gian \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ed1 li\u1ec7u ph\u1ea3n \u00e1nh \u0111\u00fang giai \u0111o\u1ea1n c\u1ea7n \u0111\u00e1nh gi\u00e1.<\/li>\n
                • Ki\u1ec3m tra ph\u1ea1m vi:<\/strong>\u00a0H\u00e3y \u0111\u1ea3m b\u1ea3o anh\/ch\u1ecb \u0111ang \u1edf \u0111\u00fang tab\u00a0Nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9<\/strong>\u00a0\u0111\u1ec3 tr\u00e1nh xem nh\u1ea7m d\u1eef li\u1ec7u c\u1ee7a nh\u00f3m nh\u00e2n vi\u00ean AI b\u00ean ngo\u00e0i.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                  1. T\u1ed5ng quan B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb c\u00e1ch truy c\u1eadp v\u00e0 xem c\u00e1c ch\u1ec9 s\u1ed1 b\u00e1o c\u00e1o chuy\u00ean s\u00e2u c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9. Vi\u1ec7c xem b\u00e1o c\u00e1o chi ti\u1ebft gi\u00fap anh\/ch\u1ecb \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c hi\u1ec7u su\u1ea5t, l\u01b0u l\u01b0\u1ee3ng t\u01b0\u01a1ng t\u00e1c v\u00e0 m\u1ee9c \u0111\u1ed9 \u0111\u00f3ng…<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[75],"ht-kb-tag":[],"class_list":["post-4181","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-quan-ly-nhan-vien-ai-phuc-vu-noi-bo"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/4181","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=4181"}],"version-history":[{"count":3,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/4181\/revisions"}],"predecessor-version":[{"id":4659,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/4181\/revisions\/4659"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=4181"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=4181"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=4181"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}