{"id":4177,"date":"2026-07-03T10:36:53","date_gmt":"2026-07-03T10:36:53","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&p=4177"},"modified":"2026-07-07T02:32:48","modified_gmt":"2026-07-07T02:32:48","slug":"tong-quan-man-hinh-dashboard-misa-agentwork","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/tong-quan-man-hinh-dashboard-misa-agentwork\/","title":{"rendered":"T\u1ed5ng quan m\u00e0n h\u00ecnh dashboard MISA Agentwork"},"content":{"rendered":"

1. T\u1ed5ng quan<\/strong><\/h3>\n

B\u00e0i vi\u1ebft n\u00e0y gi\u00fap anh\/ch\u1ecb n\u1eafm b\u1eaft nhanh c\u00e1c ch\u1ec9 s\u1ed1 quan tr\u1ecdng v\u1ec1 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ec7 th\u1ed1ng nh\u00e2n vi\u00ean AI t\u1ea1i MISA Agentwork. Dashboard cung c\u1ea5p c\u00e1i nh\u00ecn to\u00e0n c\u1ea3nh v\u1ec1 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c, l\u01b0u l\u01b0\u1ee3ng t\u01b0\u01a1ng t\u00e1c v\u00e0 chi ph\u00ed v\u1eadn h\u00e0nh, gi\u00fap anh\/ch\u1ecb \u0111\u01b0a ra c\u00e1c quy\u1ebft \u0111\u1ecbnh qu\u1ea3n l\u00fd ch\u00ednh x\u00e1c.<\/p>\n

N\u1ed9i dung bao g\u1ed3m: theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 t\u1ed5ng qu\u00e1t, qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 theo nh\u00f3m nh\u00e2n vi\u00ean AI v\u00e0 ki\u1ec3m so\u00e1t danh s\u00e1ch chi ti\u1ebft.
\n\u0110\u1ed1i t\u01b0\u1ee3ng \u00e1p d\u1ee5ng:<\/strong>\u00a0Qu\u1ea3n tr\u1ecb vi\u00ean, Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn, Nh\u00e0 qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh.<\/p>\n

2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n

2.1. Theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 t\u1ed5ng qu\u00e1t<\/strong><\/h4>\n

T\u1ea1i khu v\u1ef1c ph\u00eda tr\u00ean c\u00f9ng c\u1ee7a m\u00e0n h\u00ecnh, anh\/ch\u1ecb c\u00f3 th\u1ec3 theo d\u00f5i 3 ch\u1ec9 s\u1ed1 ch\u00ednh \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 quy m\u00f4 ho\u1ea1t \u0111\u1ed9ng:<\/p>\n

    \n
  • T\u1ed5ng Agent ho\u1ea1t \u0111\u1ed9ng:<\/strong>\u00a0Hi\u1ec3n th\u1ecb t\u1ed5ng s\u1ed1 nh\u00e2n vi\u00ean AI \u0111ang \u0111\u01b0\u1ee3c tri\u1ec3n khai (v\u00ed d\u1ee5:\u00a013<\/strong>).<\/li>\n
  • S\u1ed1 l\u01b0\u1ee3t s\u1eed d\u1ee5ng:<\/strong>\u00a0T\u1ed5ng s\u1ed1 l\u01b0\u1ee3t t\u01b0\u01a1ng t\u00e1c m\u00e0 c\u00e1c nh\u00e2n vi\u00ean AI \u0111\u00e3 th\u1ef1c hi\u1ec7n (v\u00ed d\u1ee5:\u00a033.291<\/strong>).<\/li>\n
  • Chi ph\u00ed v\u1eadn h\u00e0nh:<\/strong>\u00a0T\u1ed5ng chi ph\u00ed ph\u00e1t sinh \u0111\u1ec3 duy tr\u00ec ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean AI (v\u00ed d\u1ee5:\u00a01.552.230\u0111<\/strong>).<\/li>\n<\/ul>\n

    \"\"<\/p>\n

    L\u01b0u \u00fd<\/strong>: C\u00e1c ch\u1ec9 s\u1ed1 n\u00e0y th\u01b0\u1eddng \u0111i k\u00e8m t\u1ef7 l\u1ec7 t\u0103ng tr\u01b0\u1edfng (%) so v\u1edbi k\u1ef3 tr\u01b0\u1edbc \u0111\u1ec3 anh\/ch\u1ecb d\u1ec5 d\u00e0ng so s\u00e1nh hi\u1ec7u qu\u1ea3.<\/em><\/p>\n

    2.2. Qu\u1ea3n l\u00fd hi\u1ec7u qu\u1ea3 theo nh\u00f3m Agent<\/strong><\/h4>\n

    H\u1ec7 th\u1ed1ng chia d\u1eef li\u1ec7u th\u00e0nh hai nh\u00f3m \u0111\u1ec3 anh\/ch\u1ecb d\u1ec5 d\u00e0ng ph\u00e2n bi\u1ec7t ngu\u1ed3n l\u1ef1c:<\/p>\n

    2.2.1. Hi\u1ec7u qu\u1ea3 c\u1ee7a Agent n\u1ed9i b\u1ed9<\/strong>
    \nD\u00e0nh cho c\u00e1c nh\u00e2n vi\u00ean AI \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp ri\u00eang cho c\u00e1c b\u1ed9 ph\u1eadn trong doanh nghi\u1ec7p (nh\u01b0 Sales, CSKH, IT\u2026).<\/p>\n

      \n
    • Anh\/ch\u1ecb theo d\u00f5i S\u1ed1 h\u1ed9i tho\u1ea1i<\/strong>\u00a0c\u1ee7a t\u1eebng Agent c\u1ee5 th\u1ec3 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 \u0111\u00f3ng g\u00f3p c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean AI v\u00e0o nghi\u1ec7p v\u1ee5.<\/li>\n<\/ul>\n

      \"\"<\/p>\n

        \n
      • Anh\/ch\u1ecb c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp danh s\u00e1ch nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9 hi\u1ec3n th\u1ecb tr\u00ean m\u00e0n h\u00ecnh t\u1ed5ng quan \u0111\u1ec3 thu\u1eadn ti\u1ec7n theo d\u00f5i theo nhu c\u1ea7u.<\/li>\n<\/ul>\n

        \"\"<\/p>\n

        2.2.2. Hi\u1ec7u qu\u1ea3 c\u1ee7a Agent b\u00ean ngo\u00e0i<\/strong>
        \nD\u00e0nh cho c\u00e1c nh\u00e2n vi\u00ean AI \u0111ang t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng tr\u00ean c\u00e1c n\u1ec1n t\u1ea3ng b\u00ean th\u1ee9 ba (nh\u01b0 Facebook, Zalo\u2026).<\/p>\n

          \n
        • Anh\/ch\u1ecb theo d\u00f5i s\u1ed1 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng thu th\u1eadp \u0111\u01b0\u1ee3c\u00a0\u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 chuy\u1ec3n \u0111\u1ed5i tr\u1ef1c ti\u1ebfp t\u1eeb c\u00e1c k\u00eanh n\u00e0y.<\/li>\n<\/ul>\n

          \"\"<\/p>\n

            \n
          • Anh\/ch\u1ecb c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp danh s\u00e1ch nh\u00e2n vi\u00ean AI b\u00ean ngo\u00e0i hi\u1ec3n th\u1ecb tr\u00ean m\u00e0n h\u00ecnh t\u1ed5ng quan \u0111\u1ec3 thu\u1eadn ti\u1ec7n theo d\u00f5i theo nhu c\u1ea7u.<\/li>\n<\/ul>\n

            \"\"<\/p>\n

            2.3. Ki\u1ec3m so\u00e1t danh s\u00e1ch Agent chi ti\u1ebft<\/strong><\/h4>\n

            T\u1ea1i b\u1ea3ng\u00a0Danh s\u00e1ch Agent<\/strong>, anh\/ch\u1ecb c\u00f3 th\u1ec3 xem th\u00f4ng tin chi ti\u1ebft v\u00e0 qu\u1ea3n l\u00fd s\u00e2u h\u01a1n:<\/p>\n

              \n
            • L\u1ecdc danh s\u00e1ch:<\/strong>\u00a0Nh\u1ea5n v\u00e0o tab\u00a0Agent n\u1ed9i b\u1ed9<\/strong>\u00a0ho\u1eb7c\u00a0Agent b\u00ean ngo\u00e0i<\/strong>\u00a0\u0111\u1ec3 xem danh s\u00e1ch t\u01b0\u01a1ng \u1ee9ng.<\/li>\n
            • Xem th\u00f4ng s\u1ed1 nhanh:<\/strong>\u00a0T\u1ea1i m\u1ed7i d\u00f2ng c\u1ee7a Agent, h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb c\u00e1c c\u1ed9t:\u00a0S\u1ed1 h\u1ed9i tho\u1ea1i<\/strong>,\u00a0S\u1ed1 l\u01b0\u1ee3t s\u1eed d\u1ee5ng<\/strong>\u00a0v\u00e0\u00a0Chi ph\u00ed<\/strong>.<\/li>\n<\/ul>\n

              \"\"<\/p>\n

                \n
              • Xem b\u00e1o c\u00e1o chi ti\u1ebft:<\/strong>\u00a0Nh\u1ea5n n\u00fat\u00a0Xem chi ti\u1ebft<\/strong>\u00a0\u1edf cu\u1ed1i m\u1ed7i d\u00f2ng, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb bi\u1ec3u \u0111\u1ed3 v\u00e0 c\u00e1c ch\u1ec9 s\u1ed1 chuy\u00ean s\u00e2u c\u1ee7a ri\u00eang Agent \u0111\u00f3.<\/li>\n<\/ul>\n

                \"\"<\/p>\n

                \"\"<\/h4>\n

                2.4. T\u00f9y ch\u1ec9nh ph\u1ea1m vi th\u1eddi gian<\/strong><\/h4>\n

                \u0110\u1ec3 xem d\u1eef li\u1ec7u theo c\u00e1c m\u1ed1c th\u1eddi gian kh\u00e1c nhau:<\/p>\n

                  \n
                • Nh\u1ea5n v\u00e0o m\u1ee5c\u00a0Th\u1eddi gian<\/strong>\u00a0(v\u00ed d\u1ee5:\u00a0Th\u00e1ng n\u00e0y<\/strong>) \u1edf g\u00f3c tr\u00ean b\u00ean ph\u1ea3i, h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb danh s\u00e1ch c\u00e1c m\u1ed1c th\u1eddi gian.<\/li>\n
                • Ch\u1ecdn c\u00e1c t\u00f9y ch\u1ecdn:\u00a0H\u00f4m nay, H\u00f4m qua, Tu\u1ea7n n\u00e0y, Th\u00e1ng tr\u01b0\u1edbc\u2026<\/strong>\u00a0\u0111\u1ec3 h\u1ec7 th\u1ed1ng c\u1eadp nh\u1eadt l\u1ea1i to\u00e0n b\u1ed9 c\u00e1c ch\u1ec9 s\u1ed1 tr\u00ean Dashboard theo \u0111\u00fang m\u1ed1c th\u1eddi gian \u0111\u00e3 ch\u1ecdn.<\/li>\n<\/ul>\n

                  \"\"<\/p>\n

                  3. L\u01b0u \u00fd<\/strong><\/h3>\n
                    \n
                  • C\u1eadp nh\u1eadt d\u1eef li\u1ec7u:<\/strong>\u00a0C\u00e1c ch\u1ec9 s\u1ed1 tr\u00ean Dashboard \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt theo th\u1eddi gian th\u1ef1c ho\u1eb7c theo chu k\u1ef3 g\u1ea7n nh\u1ea5t (ki\u1ec3m tra d\u00f2ng\u00a0C\u1eadp nh\u1eadt l\u1ea7n cu\u1ed1i<\/strong>\u00a0\u1edf m\u1ed7i khu v\u1ef1c).<\/li>\n
                  • \u0110\u1ed9 ch\u00ednh x\u00e1c c\u1ee7a b\u00e1o c\u00e1o:<\/strong>\u00a0N\u1ebfu th\u1ea5y s\u1ed1 li\u1ec7u c\u00f3 s\u1ef1 ch\u00eanh l\u1ec7ch b\u1ea5t th\u01b0\u1eddng, anh\/ch\u1ecb n\u00ean ki\u1ec3m tra l\u1ea1i ph\u1ea7n\u00a0Thi\u1ebft l\u1eadp th\u1eddi gian<\/strong>\u00a0\u0111\u1ec3 \u0111\u1ea3m b\u1ea3o \u0111ang xem \u0111\u00fang k\u1ef3 b\u00e1o c\u00e1o mong mu\u1ed1n.<\/li>\n
                  • K\u1ebft h\u1ee3p d\u1eef li\u1ec7u:<\/strong>\u00a0N\u00ean k\u1ebft h\u1ee3p theo d\u00f5i\u00a0S\u1ed1 l\u01b0\u1ee3t s\u1eed d\u1ee5ng<\/strong>\u00a0v\u00e0\u00a0Chi ph\u00ed v\u1eadn h\u00e0nh<\/strong>\u00a0\u0111\u1ec3 t\u1ed1i \u01b0u h\u00f3a ng\u00e2n s\u00e1ch v\u00e0 hi\u1ec7u qu\u1ea3 s\u1eed d\u1ee5ng nh\u00e2n vi\u00ean AI.<\/li>\n<\/ul>\n

                     <\/p>\n","protected":false},"excerpt":{"rendered":"

                    1. T\u1ed5ng quan B\u00e0i vi\u1ebft n\u00e0y gi\u00fap anh\/ch\u1ecb n\u1eafm b\u1eaft nhanh c\u00e1c ch\u1ec9 s\u1ed1 quan tr\u1ecdng v\u1ec1 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ec7 th\u1ed1ng nh\u00e2n vi\u00ean AI t\u1ea1i MISA Agentwork. Dashboard cung c\u1ea5p c\u00e1i nh\u00ecn to\u00e0n c\u1ea3nh v\u1ec1 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c, l\u01b0u l\u01b0\u1ee3ng t\u01b0\u01a1ng t\u00e1c v\u00e0 chi ph\u00ed v\u1eadn h\u00e0nh, gi\u00fap…<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[69],"ht-kb-tag":[],"class_list":["post-4177","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-quan-ly-chung"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/4177","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=4177"}],"version-history":[{"count":3,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/4177\/revisions"}],"predecessor-version":[{"id":4319,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/4177\/revisions\/4319"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=4177"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=4177"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=4177"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}