{"id":3889,"date":"2026-07-01T04:23:13","date_gmt":"2026-07-01T04:23:13","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&#038;p=3889"},"modified":"2026-07-16T07:26:33","modified_gmt":"2026-07-16T07:26:33","slug":"phat-hanh-nhan-vien-ai-tu-van-phan-mem-cho-misa-tren-amis-support","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/phat-hanh-nhan-vien-ai-tu-van-phan-mem-cho-misa-tren-amis-support\/","title":{"rendered":"Ph\u00e1t h\u00e0nh nh\u00e2n vi\u00ean AI t\u01b0 v\u1ea5n ph\u1ea7n m\u1ec1m cho MISA tr\u00ean AMIS Support"},"content":{"rendered":"<h3 style=\"text-align: justify;\"><strong>1. T\u1ed5ng quan<\/strong><\/h3>\n<p style=\"text-align: justify;\">B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb c\u00e1ch\u00a0<strong>ph\u00e1t h\u00e0nh nh\u00e2n vi\u00ean AI t\u01b0 v\u1ea5n d\u1ecbch v\u1ee5 ph\u1ea7n m\u1ec1m MISA tr\u00ean AMIS Support<\/strong>. T\u00ednh n\u0103ng gi\u00fap AI t\u1ef1 \u0111\u1ed9ng ti\u1ebfp nh\u1eadn v\u00e0 t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng ngay khi b\u1eaft \u0111\u1ea7u chat, \u0111\u1ed3ng th\u1eddi chuy\u1ec3n ti\u1ebfp cho nh\u00e2n vi\u00ean khi c\u1ea7n.<\/p>\n<p style=\"text-align: justify;\">N\u1ed9i dung g\u1ed3m:<\/p>\n<ul style=\"text-align: justify;\">\n<li>C\u00e1ch ph\u00e1t h\u00e0nh AI tr\u00ean AMIS chat.<\/li>\n<li>C\u00e1ch AI ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd h\u1ed9i tho\u1ea1i.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\">\u0110\u1ed1i t\u01b0\u1ee3ng \u00e1p d\u1ee5ng: Qu\u1ea3n tr\u1ecb vi\u00ean, nh\u00e2n s\u1ef1 tri\u1ec3n khai t\u01b0 v\u1ea5n b\u00e1n h\u00e0ng.<\/p>\n<h3 style=\"text-align: justify;\"><strong>2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n<h4 style=\"text-align: justify;\"><strong>2.1. Ph\u00e1t h\u00e0nh nh\u00e2n vi\u00ean AI tr\u00ean AMIS Support<\/strong><\/h4>\n<p style=\"text-align: justify;\">Vi\u1ec7c ph\u00e1t h\u00e0nh gi\u00fap AI s\u1eb5n s\u00e0ng ti\u1ebfp nh\u1eadn v\u00e0 t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng.<\/p>\n<p style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 1: Truy c\u1eadp ch\u1ee9c n\u0103ng ph\u00e1t h\u00e0nh, ch\u1ecdn k\u00eanh AMIS chat<\/strong><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>T\u1ea1i b\u01b0\u1edbc Ph\u00e1t h\u00e0nh nh\u00e2n vi\u00ean AI t\u01b0 v\u1ea5n ph\u1ea7n m\u1ec1m<\/strong>, h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb c\u00e1c k\u00eanh h\u1ed7 tr\u1ee3.<\/li>\n<li>Ch\u1ecdn k\u00eanh\u00a0<strong>AMIS Support\/AMIS chat<\/strong>\u00a0\u0111\u1ec3 tri\u1ec3n khai.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/helpamis.misa.vn\/agentwork\/wp-content\/uploads\/2026\/06\/Rc7-nhan_vien_AI_tu_van_PM_02-1024x575.png\" \/><\/p>\n<h4 style=\"text-align: justify;\"><strong>2.2. AI t\u1ef1 \u0111\u1ed9ng t\u01b0 v\u1ea5n khi kh\u00e1ch h\u00e0ng b\u1eaft \u0111\u1ea7u chat<\/strong><\/h4>\n<p style=\"text-align: justify;\">Sau khi ph\u00e1t h\u00e0nh, AI s\u1ebd t\u1ef1 \u0111\u1ed9ng ho\u1ea1t \u0111\u1ed9ng khi c\u00f3 kh\u00e1ch h\u00e0ng t\u01b0\u01a1ng t\u00e1c.<\/p>\n<p style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 1: Kh\u00e1ch h\u00e0ng b\u1eaft \u0111\u1ea7u chat<\/strong><\/p>\n<ul style=\"text-align: justify;\">\n<li>Kh\u00e1ch h\u00e0ng truy c\u1eadp AMIS chat, nh\u1eadp th\u00f4ng tin v\u00e0 g\u1eedi c\u00e2u h\u1ecfi.<\/li>\n<li>H\u1ec7 th\u1ed1ng ghi nh\u1eadn v\u00e0 kh\u1edfi t\u1ea1o cu\u1ed9c h\u1ed9i tho\u1ea1i.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/helpamis.misa.vn\/agentwork\/wp-content\/uploads\/2026\/06\/Rc7-nhan_vien_AI_tu_van_PM_03-1024x786.png\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 2: AI ti\u1ebfp nh\u1eadn v\u00e0 t\u01b0 v\u1ea5n<\/strong><\/p>\n<ul style=\"text-align: justify;\">\n<li>Nh\u00e2n vi\u00ean AI s\u1ebd t\u1ef1 \u0111\u1ed9ng ph\u1ea3n h\u1ed3i, t\u01b0 v\u1ea5n c\u00e1c d\u1ecbch v\u1ee5 ph\u1ea7n m\u1ec1m ph\u00f9 h\u1ee3p.<\/li>\n<li>\u0110\u1ed3ng th\u1eddi gi\u1ea3i \u0111\u00e1p c\u00e1c nhu c\u1ea7u ban \u0111\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng ngay trong cu\u1ed9c h\u1ed9i tho\u1ea1i.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/helpamis.misa.vn\/agentwork\/wp-content\/uploads\/2026\/06\/Rc7-nhan_vien_AI_tu_van_PM_04.png\" \/><\/p>\n<h4 style=\"text-align: justify;\"><strong>2.3. Chuy\u1ec3n h\u1ed9i tho\u1ea1i cho nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n<\/strong><\/h4>\n<ul style=\"text-align: justify;\">\n<li>Khi kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u t\u01b0 v\u1ea5n tr\u1ef1c ti\u1ebfp ho\u1eb7c nh\u00e2n vi\u00ean AI kh\u00f4ng \u0111\u1ee7 th\u00f4ng tin \u0111\u1ec3 x\u1eed l\u00fd.<\/li>\n<li>H\u1ec7 th\u1ed1ng s\u1ebd chuy\u1ec3n cu\u1ed9c h\u1ed9i tho\u1ea1i sang\u00a0<strong>AMIS Support<\/strong>.<\/li>\n<li>Nh\u00e2n vi\u00ean t\u01b0 v\u1ea5n s\u1ebd ti\u1ebfp nh\u1eadn v\u00e0 ph\u1ea3n h\u1ed3i ngay tr\u00ean c\u00f9ng cu\u1ed9c chat.<\/li>\n<\/ul>\n<h3 style=\"text-align: justify;\"><strong>3. L\u01b0u \u00fd<\/strong><\/h3>\n<ul>\n<li style=\"text-align: justify;\">Nh\u00e2n vi\u00ean AI ch\u1ec9 ho\u1ea1t \u0111\u1ed9ng khi \u0111\u00e3 \u0111\u01b0\u1ee3c <strong>ph\u00e1t h\u00e0nh th\u00e0nh c\u00f4ng tr\u00ean k\u00eanh AMIS chat<\/strong>.<\/li>\n<li style=\"text-align: justify;\">N\u00ean thi\u1ebft l\u1eadp\u00a0<strong>k\u1ecbch b\u1ea3n t\u01b0 v\u1ea5n v\u00e0 tri th\u1ee9c \u0111\u1ea7y \u0111\u1ee7<\/strong>\u00a0\u0111\u1ec3 AI tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c h\u01a1n.<\/li>\n<li style=\"text-align: justify;\">Vi\u1ec7c chuy\u1ec3n sang nh\u00e2n vi\u00ean th\u1eadt gi\u00fap \u0111\u1ea3m b\u1ea3o kh\u00f4ng b\u1ecf s\u00f3t kh\u00e1ch h\u00e0ng khi c\u1ea7n t\u01b0 v\u1ea5n chuy\u00ean s\u00e2u.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb c\u00e1ch\u00a0ph\u00e1t h\u00e0nh nh\u00e2n vi\u00ean AI t\u01b0 v\u1ea5n d\u1ecbch v\u1ee5 ph\u1ea7n m\u1ec1m MISA tr\u00ean AMIS Support. T\u00ednh n\u0103ng gi\u00fap AI t\u1ef1 \u0111\u1ed9ng ti\u1ebfp nh\u1eadn v\u00e0 t\u01b0 v\u1ea5n kh\u00e1ch h\u00e0ng ngay khi b\u1eaft \u0111\u1ea7u chat, \u0111\u1ed3ng th\u1eddi chuy\u1ec3n ti\u1ebfp cho nh\u00e2n vi\u00ean khi&#8230;<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[81],"ht-kb-tag":[],"class_list":["post-3889","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-phat-hanh-nhan-vien-ai-phuc-vu-khach-hang"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/3889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=3889"}],"version-history":[{"count":1,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/3889\/revisions"}],"predecessor-version":[{"id":3891,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/3889\/revisions\/3891"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=3889"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=3889"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=3889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}