{"id":3369,"date":"2026-06-17T04:23:00","date_gmt":"2026-06-17T04:23:00","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&#038;p=3369"},"modified":"2026-10-02T07:36:38","modified_gmt":"2026-10-02T07:36:38","slug":"thiet-lap-quy-tac-tu-dong-phan-phoi-hoi-thoai","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/thiet-lap-quy-tac-tu-dong-phan-phoi-hoi-thoai\/","title":{"rendered":"Thi\u1ebft l\u1eadp quy t\u1eafc t\u1ef1 \u0111\u1ed9ng ph\u00e2n ph\u1ed1i h\u1ed9i tho\u1ea1i"},"content":{"rendered":"<h3 style=\"text-align: justify;\"><strong>1. T\u1ed5ng quan<\/strong><\/h3>\n<p style=\"text-align: justify;\">B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb c\u00e1ch thi\u1ebft l\u1eadp quy t\u1eafc \u0111\u1ec3 nh\u00e2n vi\u00ean AI\u00a0t\u1ef1 \u0111\u1ed9ng ph\u00e2n lo\u1ea1i v\u00e0 chuy\u1ec3n h\u1ed9i tho\u1ea1i \u0111\u1ebfn \u0111\u00fang nh\u00e2n vi\u00ean ph\u1ee5 tr\u00e1ch.<\/p>\n<p style=\"text-align: justify;\">N\u1ed9i dung g\u1ed3m:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Thi\u1ebft l\u1eadp quy t\u1eafc ph\u00e2n ph\u1ed1i h\u1ed9i tho\u1ea1i<\/li>\n<li>Nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng x\u1eed l\u00fd h\u1ed9i tho\u1ea1i t\u00f3m t\u1eaft nhanh n\u1ed9i dung cu\u1ed9c h\u1ed9i tho\u1ea1i khi ti\u1ebfp nh\u1eadn<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>\u0110\u1ed1i t\u01b0\u1ee3ng \u00e1p d\u1ee5ng:<\/strong> Qu\u1ea3n tr\u1ecb vi\u00ean (ng\u01b0\u1eddi thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng) v\u00e0 Nh\u00e2n vi\u00ean (ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp x\u1eed l\u00fd h\u1ed9i tho\u1ea1i).<\/p>\n<h3 style=\"text-align: justify;\"><strong>2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n<h4 style=\"text-align: justify;\"><strong>2.1. Thi\u1ebft l\u1eadp quy t\u1eafc t\u1ef1 \u0111\u1ed9ng ph\u00e2n ph\u1ed1i h\u1ed9i tho\u1ea1i<\/strong><\/h4>\n<p style=\"text-align: justify;\">\u0110\u1ec3 AI t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n h\u1ed9i tho\u1ea1i \u0111\u00fang ng\u01b0\u1eddi, anh\/ch\u1ecb c\u1ea7n thi\u1ebft l\u1eadp c\u00e1c \u0111i\u1ec1u ki\u1ec7n v\u00e0 ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch ph\u00f9 h\u1ee3p.<\/p>\n<p style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 1:<\/strong>\u00a0Truy c\u1eadp\u00a0<strong>Thi\u1ebft l\u1eadp \u2192 Thi\u1ebft l\u1eadp AI<\/strong>, t\u1ea1i m\u1ee5c\u00a0<strong>T\u1ef1 \u0111\u1ed9ng ph\u00e2n c\u00f4ng ph\u1ee5 tr\u00e1ch h\u1ed9i tho\u1ea1i<\/strong>, nh\u1ea5n\u00a0<strong>S\u1eeda<\/strong>.<\/p>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignnone wp-image-3387 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_07-1024x423.jpg\" alt=\"\" width=\"1024\" height=\"423\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_07-1024x423.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_07-300x124.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_07-768x317.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_07-50x21.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_07-60x25.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_07-100x41.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_07.jpg 1518w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 2:<\/strong>\u00a0Thi\u1ebft l\u1eadp \u0111i\u1ec1u ki\u1ec7n nh\u1eadn di\u1ec7n h\u1ed9i tho\u1ea1i<\/p>\n<ul style=\"text-align: justify;\">\n<li>T\u1ea1i \u00f4 \u0111\u1ea7u ti\u00ean, ch\u1ecdn lo\u1ea1i th\u00f4ng tin c\u1ea7n ki\u1ec3m tra \u0111\u1ec3 l\u00e0m ti\u00eau ch\u00ed ph\u00e2n lo\u1ea1i.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignnone wp-image-3375 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_01-1-1024x565.jpg\" alt=\"\" width=\"1024\" height=\"565\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_01-1-1024x565.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_01-1-300x165.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_01-1-768x424.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_01-1-50x28.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_01-1-60x33.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_01-1-100x55.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_01-1.jpg 1095w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul style=\"text-align: justify;\">\n<li>T\u1ea1i \u00f4 ti\u1ebfp theo, ch\u1ecdn tr\u1ea1ng th\u00e1i so s\u00e1nh \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1ch h\u1ec7 th\u1ed1ng ki\u1ec3m tra d\u1eef li\u1ec7u.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignnone wp-image-3377 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_02-2-1024x566.jpg\" alt=\"\" width=\"1024\" height=\"566\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_02-2-1024x566.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_02-2-300x166.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_02-2-768x425.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_02-2-50x28.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_02-2-60x33.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_02-2-100x55.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_02-2.jpg 1085w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul style=\"text-align: justify;\">\n<li>T\u1ea1i \u00f4 cu\u1ed1i c\u00f9ng, nh\u1eadp ho\u1eb7c ch\u1ecdn gi\u00e1 tr\u1ecb c\u1ee5 th\u1ec3 \u0111\u1ec3 AI nh\u1eadn di\u1ec7n \u0111\u00fang h\u1ed9i tho\u1ea1i.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignnone wp-image-3379 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_03-1-1024x561.jpg\" alt=\"\" width=\"1024\" height=\"561\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_03-1-1024x561.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_03-1-300x164.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_03-1-768x421.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_03-1-50x27.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_03-1-60x33.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_03-1-100x55.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_03-1.jpg 1094w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul style=\"text-align: justify;\">\n<li>N\u1ebfu c\u1ea7n b\u1ed5 sung \u0111i\u1ec1u ki\u1ec7n, nh\u1ea5n d\u1ea5u\u00a0<strong>(+)<\/strong>\u00a0\u0111\u1ec3 th\u00eam ti\u00eau ch\u00ed gi\u00fap ph\u00e2n lo\u1ea1i chi ti\u1ebft h\u01a1n.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignnone wp-image-3381 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_04-1-1024x482.jpg\" alt=\"\" width=\"1024\" height=\"482\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_04-1-1024x482.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_04-1-300x141.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_04-1-768x361.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_04-1-50x24.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_04-1-60x28.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_04-1-100x47.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_04-1.jpg 1054w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul style=\"text-align: justify;\">\n<li>Ch\u1ecdn c\u00e1ch \u00e1p d\u1ee5ng \u0111i\u1ec1u ki\u1ec7n:\n<ul>\n<li><strong>\u00c1p d\u1ee5ng v\u1edbi b\u1ea5t k\u1ef3 \u0111i\u1ec1u ki\u1ec7n n\u00e0o:<\/strong>\u00a0H\u1ed9i tho\u1ea1i ch\u1ec9 c\u1ea7n th\u1ecfa m\u00e3n m\u1ed9t \u0111i\u1ec1u ki\u1ec7n l\u00e0 s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n.<\/li>\n<li><strong>\u00c1p d\u1ee5ng khi th\u1ecfa m\u00e3n t\u1ea5t c\u1ea3 c\u00e1c \u0111i\u1ec1u ki\u1ec7n:<\/strong>\u00a0H\u1ed9i tho\u1ea1i ph\u1ea3i \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7 t\u1ea5t c\u1ea3 \u0111i\u1ec1u ki\u1ec7n m\u1edbi \u0111\u01b0\u1ee3c chuy\u1ec3n.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 3:<\/strong>\u00a0Thi\u1ebft l\u1eadp ng\u01b0\u1eddi x\u1eed l\u00fd<\/p>\n<ul style=\"text-align: justify;\">\n<li>T\u1ea1i m\u1ee5c\u00a0<strong>Giao cho nh\u00e2n vi\u00ean<\/strong>, ch\u1ecdn nh\u00e2n vi\u00ean ph\u1ee5 tr\u00e1ch, h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n h\u1ed9i tho\u1ea1i \u0111\u1ebfn ng\u01b0\u1eddi n\u00e0y khi th\u1ecfa m\u00e3n \u0111i\u1ec1u ki\u1ec7n.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignnone wp-image-3383 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_05-1-1024x621.jpg\" alt=\"\" width=\"1024\" height=\"621\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_05-1-1024x621.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_05-1-300x182.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_05-1-768x466.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_05-1-50x30.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_05-1-60x36.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_05-1-100x61.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_05-1.jpg 1058w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 4:<\/strong>\u00a0Thi\u1ebft l\u1eadp m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean<\/p>\n<ul style=\"text-align: justify;\">\n<li>T\u1ea1i m\u1ee5c\u00a0<strong>M\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean<\/strong>, ch\u1ecdn th\u1ee9 t\u1ef1 \u01b0u ti\u00ean \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh quy t\u1eafc n\u00e0o \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng tr\u01b0\u1edbc. Quy t\u1eafc c\u00f3 m\u1ee9c \u01b0u ti\u00ean cao h\u01a1n s\u1ebd \u0111\u01b0\u1ee3c x\u1eed l\u00fd tr\u01b0\u1edbc.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignnone wp-image-3385 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_06-1024x743.jpg\" alt=\"\" width=\"1024\" height=\"743\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_06-1024x743.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_06-300x218.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_06-768x557.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_06-50x36.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_06-60x44.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_06-100x73.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_06.jpg 1066w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<ul style=\"text-align: justify;\">\n<li>N\u1ebfu c\u1ea7n ph\u00e2n b\u1ed5 cho nh\u00f3m nh\u00e2n s\u1ef1 kh\u00e1c, nh\u1ea5n\u00a0<strong>Th\u00eam quy t\u1eafc ph\u00e2n b\u1ed5<\/strong>\u00a0\u0111\u1ec3 t\u1ea1o quy t\u1eafc m\u1edbi.<\/li>\n<\/ul>\n<h4 style=\"text-align: justify;\"><strong>2.2. Thi\u1ebft l\u1eadp chuy\u1ec3n h\u1ed9i tho\u1ea1i v\u00e0 quy\u1ec1n truy c\u1eadp<\/strong><\/h4>\n<p style=\"text-align: justify;\">Gi\u00fap \u0111\u1ea3m b\u1ea3o h\u1ed9i tho\u1ea1i lu\u00f4n \u0111\u01b0\u1ee3c x\u1eed l\u00fd k\u1ecbp th\u1eddi v\u00e0 b\u1ea3o m\u1eadt th\u00f4ng tin.<\/p>\n<p style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 1:<\/strong>\u00a0Thi\u1ebft l\u1eadp th\u1eddi gian t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n h\u1ed9i tho\u1ea1i<\/p>\n<ul style=\"text-align: justify;\">\n<li>T\u1ea1i m\u1ee5c\u00a0<strong>Chuy\u1ec3n h\u1ed9i tho\u1ea1i cho t\u00e0i kho\u1ea3n kh\u00e1c n\u1ebfu h\u1ed9i tho\u1ea1i ch\u01b0a \u0111\u01b0\u1ee3c ti\u1ebfp nh\u1eadn<\/strong>, ch\u1ecdn th\u1eddi gian (v\u00ed d\u1ee5: 3 ph\u00fat).<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignnone wp-image-3391 size-full\" src=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_08.jpg\" alt=\"\" width=\"946\" height=\"279\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_08.jpg 946w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_08-300x88.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_08-768x227.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_08-50x15.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_08-60x18.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_08-100x29.jpg 100w\" sizes=\"(max-width: 946px) 100vw, 946px\" \/><\/p>\n<ul style=\"text-align: justify;\">\n<li>Khi qu\u00e1 th\u1eddi gian n\u00e0y m\u00e0 ch\u01b0a c\u00f3 ng\u01b0\u1eddi x\u1eed l\u00fd, h\u1ec7 th\u1ed1ng s\u1ebd t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n sang nh\u00e2n vi\u00ean kh\u00e1c, tr\u00e1nh b\u1ecf s\u00f3t kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 2:<\/strong>\u00a0Thi\u1ebft l\u1eadp quy\u1ec1n xem h\u1ed9i tho\u1ea1i<\/p>\n<ul style=\"text-align: justify;\">\n<li>T\u1ea1i m\u1ee5c\u00a0<strong>Quy\u1ec1n xem<\/strong>, b\u1eadt c\u00f4ng t\u1eafc \u0111\u1ec3 gi\u1edbi h\u1ea1n quy\u1ec1n truy c\u1eadp.<\/li>\n<li>Khi b\u1eadt, ch\u1ec9 c\u00e1c nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c ph\u00e2n quy\u1ec1n m\u1edbi xem \u0111\u01b0\u1ee3c n\u1ed9i dung h\u1ed9i tho\u1ea1i, gi\u00fap b\u1ea3o m\u1eadt th\u00f4ng tin kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><img decoding=\"async\" class=\"alignnone wp-image-3393 size-full\" src=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_09-1.jpg\" alt=\"\" width=\"946\" height=\"279\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_09-1.jpg 946w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_09-1-300x88.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_09-1-768x227.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_09-1-50x15.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_09-1-60x18.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_09-1-100x29.jpg 100w\" sizes=\"(max-width: 946px) 100vw, 946px\" \/><\/p>\n<p style=\"text-align: justify;\">Nh\u1ea5n\u00a0<strong>L\u01b0u<\/strong>\u00a0\u0111\u1ec3 ho\u00e0n t\u1ea5t thi\u1ebft l\u1eadp.<\/p>\n<h4 style=\"text-align: justify;\"><strong>2.3. Nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng ph\u1ee5 tr\u00e1ch h\u1ed9i tho\u1ea1i t\u00f3m t\u1eaft h\u1ed9i tho\u1ea1i\u00a0<\/strong><\/h4>\n<p style=\"text-align: justify;\">Gi\u00fap nh\u00e2n vi\u00ean n\u1eafm nhanh n\u1ed9i dung h\u1ed9i tho\u1ea1i m\u00e0 kh\u00f4ng c\u1ea7n \u0111\u1ecdc to\u00e0n b\u1ed9 l\u1ecbch s\u1eed chat.<\/p>\n<p style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 1:<\/strong>\u00a0M\u1edf h\u1ed9i tho\u1ea1i \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng trong danh s\u00e1ch\u00a0<strong>H\u1ed9i tho\u1ea1i<\/strong>, h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb n\u1ed9i dung trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: justify;\"><strong>B\u01b0\u1edbc 2:<\/strong>\u00a0Nh\u1ea5n\u00a0<strong>T\u00f3m t\u1eaft h\u1ed9i tho\u1ea1i<\/strong>\u00a0t\u1ea1i khung th\u00f4ng tin b\u00ean ph\u1ea3i, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb n\u1ed9i dung t\u00f3m t\u1eaft g\u1ed3m nhu c\u1ea7u kh\u00e1ch h\u00e0ng, th\u00f4ng tin quan tr\u1ecdng v\u00e0 tr\u1ea1ng th\u00e1i hi\u1ec7n t\u1ea1i, gi\u00fap anh\/ch\u1ecb x\u1eed l\u00fd nhanh v\u00e0 ch\u00ednh x\u00e1c h\u01a1n.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-3395 size-large\" src=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_10jpg-1024x549.jpg\" alt=\"\" width=\"1024\" height=\"549\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_10jpg-1024x549.jpg 1024w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_10jpg-300x161.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_10jpg-768x412.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_10jpg-50x27.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_10jpg-1536x823.jpg 1536w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_10jpg-60x32.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_10jpg-100x54.jpg 100w, \/agentwork\/wp-content\/uploads\/2026\/06\/Thiet_lap_AI_10jpg.jpg 1683w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h3 style=\"text-align: justify;\"><strong>3. L\u01b0u \u00fd<\/strong><\/h3>\n<ul style=\"list-style-type: disc;\">\n<li style=\"text-align: justify;\"><strong>Ph\u00e2n bi\u1ec7t th\u00eam ti\u00eau ch\u00ed v\u00e0 th\u00eam quy t\u1eafc:<\/strong>\n<ul>\n<li>Th\u00eam ti\u00eau ch\u00ed: d\u00f9ng khi mu\u1ed1n l\u1ecdc k\u1ef9 h\u01a1n nh\u01b0ng v\u1eabn giao cho\u00a0<strong>c\u00f9ng m\u1ed9t nh\u00e2n vi\u00ean ho\u1eb7c nh\u00f3m nh\u00e2n vi\u00ean<\/strong>.<\/li>\n<li>Th\u00eam quy t\u1eafc m\u1edbi: d\u00f9ng khi c\u1ea7n ph\u00e2n chia h\u1ed9i tho\u1ea1i cho\u00a0<strong>c\u00e1c nh\u00e2n vi\u00ean kh\u00e1c nhau<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<li style=\"text-align: justify;\">N\u00ean thi\u1ebft l\u1eadp \u0111i\u1ec1u ki\u1ec7n r\u00f5 r\u00e0ng \u0111\u1ec3 tr\u00e1nh ph\u00e2n sai h\u1ed9i tho\u1ea1i.<\/li>\n<li style=\"text-align: justify;\">N\u00ean \u0111\u1eb7t m\u1ee9c \u01b0u ti\u00ean h\u1ee3p l\u00fd \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c quy t\u1eafc quan tr\u1ecdng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng tr\u01b0\u1edbc.<\/li>\n<li>\n<p style=\"text-align: justify;\">N\u00ean thi\u1ebft l\u1eadp th\u1eddi gian chuy\u1ec3n h\u1ed9i tho\u1ea1i t\u1ef1 \u0111\u1ed9ng \u1edf m\u1ee9c ph\u00f9 h\u1ee3p \u0111\u1ec3 kh\u00f4ng l\u00e0m gi\u00e1n \u0111o\u1ea1n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/p>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb c\u00e1ch thi\u1ebft l\u1eadp quy t\u1eafc \u0111\u1ec3 nh\u00e2n vi\u00ean AI\u00a0t\u1ef1 \u0111\u1ed9ng ph\u00e2n lo\u1ea1i v\u00e0 chuy\u1ec3n h\u1ed9i tho\u1ea1i \u0111\u1ebfn \u0111\u00fang nh\u00e2n vi\u00ean ph\u1ee5 tr\u00e1ch. N\u1ed9i dung g\u1ed3m: Thi\u1ebft l\u1eadp quy t\u1eafc ph\u00e2n ph\u1ed1i h\u1ed9i tho\u1ea1i Nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng x\u1eed l\u00fd h\u1ed9i tho\u1ea1i&#8230;<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[97,91],"ht-kb-tag":[],"class_list":["post-3369","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-ban-buon-ban-le-an-uong-lam-dep","ht_kb_category-tinh-nang-ai"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/3369","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=3369"}],"version-history":[{"count":3,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/3369\/revisions"}],"predecessor-version":[{"id":3403,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/3369\/revisions\/3403"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=3369"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=3369"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=3369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}