{"id":3309,"date":"2026-06-11T08:58:57","date_gmt":"2026-06-11T08:58:57","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&p=3309"},"modified":"2026-07-16T07:35:50","modified_gmt":"2026-07-16T07:35:50","slug":"xu-ly-tinh-huong-nhan-vien-ai-ngung-tra-loi-tren-facebook","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/xu-ly-tinh-huong-nhan-vien-ai-ngung-tra-loi-tren-facebook\/","title":{"rendered":"X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng nh\u00e2n vi\u00ean AI ng\u1eebng tr\u1ea3 l\u1eddi tr\u00ean Facebook?"},"content":{"rendered":"

1. T\u1ed5ng quan<\/strong><\/h3>\n

B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng Nh\u00e2n vi\u00ean AI ng\u1eebng ph\u1ea3n h\u1ed3i tin nh\u1eafn kh\u00e1ch h\u00e0ng tr\u00ean Facebook do t\u00ednh n\u0103ng\u00a0Tin nh\u1eafn v\u1eafng m\u1eb7t<\/em> c\u1ee7a Facebook t\u1ef1 \u0111\u1ed9ng g\u1eedi tin nh\u1eafn tr\u1ea3 l\u1eddi. \u00c1p d\u1ee5ng cho \u0111\u01a1n v\u1ecb tri\u1ec3n khai Nh\u00e2n vi\u00ean AI tr\u00ean Facebook qua MISA Agentwork<\/p>\n

Khi Facebook t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi, h\u1ec7 th\u1ed1ng coi cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd \u2192 Nh\u00e2n vi\u00ean AI ng\u1eebng ph\u1ea3n h\u1ed3i. T\u1eaft t\u00ednh n\u0103ng n\u00e0y v\u00e0 b\u1eadt s\u1eed d\u1ee5ng l\u1ea1i AI tr\u00ean MISA Agentwork gi\u00fap nh\u00e2n vi\u00ean AI ho\u1ea1t \u0111\u1ed9ng b\u00ecnh th\u01b0\u1eddng.<\/p>\n

2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n

2.1. T\u00ecnh tr\u1ea1ng<\/strong><\/h4>\n
    \n
  • T\u00ecnh tr\u1ea1ng:<\/strong> Kh\u00e1ch h\u00e0ng nh\u1eafn tin tr\u00ean Facebook nh\u01b0ng Nh\u00e2n vi\u00ean AI kh\u00f4ng ph\u1ea3n h\u1ed3i.<\/li>\n
  • Nguy\u00ean nh\u00e2n:<\/strong> Facebook b\u1eadt t\u00ednh n\u0103ng Tin nh\u1eafn v\u1eafng m\u1eb7t<\/em> (t\u1ef1 \u0111\u1ed9ng g\u1eedi tin nh\u1eafn tr\u1ea3 l\u1eddi) \u2192 h\u1ec7 th\u1ed1ng ghi nh\u1eadn cu\u1ed9c h\u1ed9i tho\u1ea1i \u0111\u00e3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd \u2192 nh\u00e2n vi\u00ean AI ng\u1eebng ph\u1ea3n h\u1ed3i.<\/li>\n
  • C\u00e1ch kh\u1eafc ph\u1ee5c:<\/strong>\u00a0T\u1eaft t\u00ednh n\u0103ng\u00a0Tin nh\u1eafn v\u1eafng m\u1eb7t tr\u00ean Facebook v\u00e0 b\u1eadt l\u1ea1i Nh\u00e2n vi\u00ean AI tr\u00ean Agentwork.<\/li>\n<\/ul>\n

    2.2. T\u1eaft t\u00ednh n\u0103ng Tin nh\u1eafn v\u1eafng m\u1eb7t tr\u00ean Facebook<\/strong><\/h4>\n

    B\u01b0\u1edbc 1:<\/strong> \u0110\u0103ng nh\u1eadp v\u00e0o t\u00e0i kho\u1ea3n Facebook qu\u1ea3n l\u00fd Fanpage d\u00f9ng \u0111\u1ec3 k\u1ebft n\u1ed1i v\u1edbi MISA Agentwork.<\/p>\n

    B\u01b0\u1edbc 2:<\/strong>\u00a0V\u00e0o trang Fanpage \u2192 ch\u1ecdn\u00a0H\u1ed9p th\u01b0 (Inbox)<\/strong> \u1edf thanh menu b\u00ean tr\u00e1i.<\/p>\n

    B\u01b0\u1edbc 3:<\/strong> Nh\u1ea5n v\u00e0o n\u00fat\u00a0Quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a<\/strong> (n\u1eb1m \u1edf g\u00f3c tr\u00ean b\u00ean ph\u1ea3i m\u00e0n h\u00ecnh)<\/p>\n

    \"\"
    \nB\u01b0\u1edbc 4:<\/strong> T\u1ea1i danh s\u00e1ch\u00a0Quy tr\u00ecnh t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u1ee7a b\u1ea1n<\/strong>, t\u00ecm m\u1ee5c c\u00f3 t\u00ean\u00a0Tin nh\u1eafn v\u1eafng m\u1eb7t<\/strong>, chuy\u1ec3n sang tr\u1ea1ng th\u00e1i T\u1eaft (OFF)<\/strong>.<\/p>\n

    \"\"<\/p>\n

    2.3. B\u1eadt l\u1ea1i Nh\u00e2n vi\u00ean AI tr\u00ean Agentwork<\/strong><\/h4>\n

    B\u01b0\u1edbc 1<\/strong>: V\u00e0o m\u1ee5c H\u1ed9i tho\u1ea1i<\/strong>.<\/p>\n

    B\u01b0\u1edbc 2:<\/strong> B\u1eadt S\u1eed d\u1ee5ng nh\u00e2n vi\u00ean AI<\/strong><\/p>\n

    \"\"<\/p>\n

    3. L\u01b0u \u00fd<\/strong><\/h3>\n
      \n
    • Kh\u00f4ng b\u1eadt \u0111\u1ed3ng th\u1eddi t\u00ednh n\u0103ng t\u1ef1 \u0111\u1ed9ng tr\u1ea3 l\u1eddi c\u1ee7a Facebook v\u00e0 Nh\u00e2n vi\u00ean AI.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

      1. T\u1ed5ng quan B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng Nh\u00e2n vi\u00ean AI ng\u1eebng ph\u1ea3n h\u1ed3i tin nh\u1eafn kh\u00e1ch h\u00e0ng tr\u00ean Facebook do t\u00ednh n\u0103ng\u00a0Tin nh\u1eafn v\u1eafng m\u1eb7t c\u1ee7a Facebook t\u1ef1 \u0111\u1ed9ng g\u1eedi tin nh\u1eafn tr\u1ea3 l\u1eddi. \u00c1p d\u1ee5ng cho \u0111\u01a1n v\u1ecb tri\u1ec3n khai Nh\u00e2n vi\u00ean AI tr\u00ean…<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[97,99],"ht-kb-tag":[],"class_list":["post-3309","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-ban-buon-ban-le-an-uong-lam-dep","ht_kb_category-hanh-chinh-cong-benh-vien-truong-hoc-tuyen-dung"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/3309","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=3309"}],"version-history":[{"count":4,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/3309\/revisions"}],"predecessor-version":[{"id":3359,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/3309\/revisions\/3359"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=3309"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=3309"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=3309"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}