{"id":3021,"date":"2026-06-09T07:28:38","date_gmt":"2026-06-09T07:28:38","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&#038;p=3021"},"modified":"2026-07-22T02:47:14","modified_gmt":"2026-07-22T02:47:14","slug":"doanh-nghiep-ho-kinh-doanh-xem-bao-cao-tinh-hinh-hoat-dong-cua-nhan-vien-ai-phuc-vu-khach-hang","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/doanh-nghiep-ho-kinh-doanh-xem-bao-cao-tinh-hinh-hoat-dong-cua-nhan-vien-ai-phuc-vu-khach-hang\/","title":{"rendered":"B\u00e1o c\u00e1o t\u00ecnh h\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a Agent ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng (l\u0129nh v\u1ef1c B\u00e1n bu\u00f4n, b\u00e1n l\u1ebb, D\u1ecbch v\u1ee5 \u0103n u\u1ed1ng, L\u00e0m \u0111\u1eb9p&#8230;)"},"content":{"rendered":"<h3 style=\"text-align: justify;\"><strong>1. T\u1ed5ng quan<\/strong><\/h3>\n<p style=\"text-align: justify;\">B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb c\u00e1ch theo d\u00f5i v\u00e0 ph\u00e2n t\u00edch c\u00e1c ch\u1ec9 s\u1ed1 kinh doanh, hi\u1ec7u su\u1ea5t t\u01b0 v\u1ea5n c\u1ee7a nh\u00e2n vi\u00ean AI th\u00f4ng qua m\u00e0n h\u00ecnh Dashboard. Vi\u1ec7c n\u1eafm v\u1eefng c\u00e1c b\u00e1o c\u00e1o n\u00e0y gi\u00fap anh\/ch\u1ecb \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c hi\u1ec7u qu\u1ea3 \u0111\u00f3ng g\u00f3p c\u1ee7a AI v\u00e0o doanh thu, ki\u1ec3m so\u00e1t chi ph\u00ed v\u1eadn h\u00e0nh (Credit) v\u00e0 n\u1eafm b\u1eaft k\u1ecbp th\u1eddi xu h\u01b0\u1edbng mua s\u1eafm c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p style=\"text-align: justify;\">N\u1ed9i dung h\u01b0\u1edbng d\u1eabn bao g\u1ed3m:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 doanh thu v\u00e0 tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng t\u1ed5ng qu\u00e1t.<\/li>\n<li>Ph\u00e2n t\u00edch hi\u1ec7u su\u1ea5t b\u00e1n h\u00e0ng v\u00e0 t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n.<\/li>\n<li>Theo d\u00f5i th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c s\u1ea3n ph\u1ea9m b\u00e1n ch\u1ea1y.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><strong>\u0110\u1ed1i t\u01b0\u1ee3ng \u00e1p d\u1ee5ng:<\/strong>\u00a0Qu\u1ea3n tr\u1ecb vi\u00ean, Qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng, Ch\u1ee7 c\u1eeda h\u00e0ng.<\/p>\n<h3 style=\"text-align: justify;\"><strong>2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n<h4 style=\"text-align: justify;\"><strong>2.1. Theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 kinh doanh v\u00e0 v\u1eadn h\u00e0nh t\u1ed5ng qu\u00e1t<\/strong><\/h4>\n<p style=\"text-align: justify;\">\u0110\u1ec3 c\u00f3 c\u00e1i nh\u00ecn nhanh v\u1ec1 t\u00ecnh h\u00ecnh kinh doanh trong k\u1ef3 b\u00e1o c\u00e1o, anh\/ch\u1ecb th\u1ef1c hi\u1ec7n quan s\u00e1t c\u00e1c th\u1ebb ch\u1ec9 s\u1ed1 \u1edf ph\u00eda tr\u00ean c\u00f9ng m\u00e0n h\u00ecnh:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Ki\u1ec3m tra c\u00e1c th\u1ebb tr\u1ea1ng th\u00e1i \u0111\u01a1n h\u00e0ng nh\u01b0 <strong>\u0110\u01a1n m\u1edbi<\/strong>,\u00a0<strong>Ch\u1edd x\u1eed l\u00fd<\/strong>,\u00a0<strong>Ch\u1edd l\u1ea5y h\u00e0ng<\/strong>,\u00a0<strong>\u0110ang giao<\/strong>,\u00a0<strong>Ho\u00e0n th\u00e0nh<\/strong>\u00a0ho\u1eb7c\u00a0<strong>\u0110\u01a1n h\u1ee7y<\/strong>\u00a0\u0111\u1ec3 bi\u1ebft s\u1ed1 l\u01b0\u1ee3ng \u0111\u01a1n h\u00e0ng \u0111ang n\u1eb1m \u1edf t\u1eebng giai \u0111o\u1ea1n x\u1eed l\u00fd.<\/li>\n<li>Quan s\u00e1t ch\u1ec9 s\u1ed1 <strong>Doanh thu<\/strong>\u00a0v\u00e0\u00a0<strong>Doanh thu l\u0169y k\u1ebf<\/strong>, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb s\u1ed1 ti\u1ec1n th\u1ef1c t\u1ebf thu \u0111\u01b0\u1ee3c k\u00e8m theo ph\u1ea7n tr\u0103m t\u0103ng tr\u01b0\u1edfng so v\u1edbi k\u1ef3 tr\u01b0\u1edbc \u0111\u1ec3 anh\/ch\u1ecb \u0111\u00e1nh gi\u00e1 t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng.<\/li>\n<li>Ki\u1ec3m tra m\u1ee5c <strong>S\u1ed1 Credit \u0111\u00e3 s\u1eed d\u1ee5ng<\/strong>, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb l\u01b0\u1ee3ng t\u00e0i nguy\u00ean AI \u0111\u00e3 ti\u00eau th\u1ee5, gi\u00fap anh\/ch\u1ecb ki\u1ec3m so\u00e1t chi ph\u00ed v\u1eadn h\u00e0nh c\u1ee7a nh\u00e2n vi\u00ean AI.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-3085 size-full\" src=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_01-1.jpg\" alt=\"\" width=\"774\" height=\"869\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_01-1.jpg 774w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_01-1-267x300.jpg 267w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_01-1-768x862.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_01-1-45x50.jpg 45w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_01-1-53x60.jpg 53w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_01-1-89x100.jpg 89w\" sizes=\"(max-width: 774px) 100vw, 774px\" \/><\/p>\n<h4 style=\"text-align: justify;\"><strong>2.2. Ph\u00e2n t\u00edch hi\u1ec7u su\u1ea5t b\u00e1n h\u00e0ng v\u00e0 t\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n<\/strong><\/h4>\n<p style=\"text-align: justify;\">\u0110\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng t\u01b0 v\u1ea5n c\u1ee7a AI v\u00e0 hi\u1ec7u qu\u1ea3 chuy\u1ec3n \u0111\u1ed5i, anh\/ch\u1ecb th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc sau:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Quan s\u00e1t bi\u1ec3u \u0111\u1ed3 <strong>T\u00ecnh h\u00ecnh kinh doanh theo b\u00e1n h\u00e0ng<\/strong>, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb tr\u1ef1c quan s\u1ef1 bi\u1ebfn \u0111\u1ed9ng c\u1ee7a s\u1ed1 l\u01b0\u1ee3ng \u0111\u01a1n h\u00e0ng v\u00e0 doanh thu theo th\u1eddi gian.<\/li>\n<li>Ki\u1ec3m tra ch\u1ec9 s\u1ed1 <strong>T\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n<\/strong>, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb t\u1ef7 l\u1ec7 ph\u1ea7n tr\u0103m gi\u1eefa s\u1ed1 \u0111\u01a1n th\u00e0nh c\u00f4ng tr\u00ean t\u1ed5ng s\u1ed1 h\u1ed9i tho\u1ea1i, gi\u00fap anh\/ch\u1ecb \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c ch\u1ed1t \u0111\u01a1n c\u1ee7a nh\u00e2n vi\u00ean AI.<\/li>\n<li>Xem b\u1ea3ng <strong>Top c\u00e1c s\u1ea3n ph\u1ea9m b\u00e1n ch\u1ea1y<\/strong>, h\u1ec7 th\u1ed1ng s\u1ebd li\u1ec7t k\u00ea danh s\u00e1ch t\u00ean s\u1ea3n ph\u1ea9m k\u00e8m s\u1ed1 l\u01b0\u1ee3ng t\u01b0\u01a1ng \u1ee9ng \u0111\u1ec3 anh\/ch\u1ecb bi\u1ebft \u0111\u01b0\u1ee3c m\u1eb7t h\u00e0ng n\u00e0o \u0111ang l\u00e0 th\u1ebf m\u1ea1nh b\u00e1n h\u00e0ng.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-3087 size-full\" src=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_02-1.jpg\" alt=\"\" width=\"775\" height=\"588\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_02-1.jpg 775w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_02-1-300x228.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_02-1-768x583.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_02-1-50x38.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_02-1-60x46.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_02-1-100x76.jpg 100w\" sizes=\"(max-width: 775px) 100vw, 775px\" \/><\/p>\n<h4 style=\"text-align: justify;\"><strong>2.3. Theo d\u00f5i th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n<p style=\"text-align: justify;\">\u0110\u1ec3 hi\u1ec3u r\u00f5 t\u1ec7p kh\u00e1ch h\u00e0ng \u0111ang t\u01b0\u01a1ng t\u00e1c v\u1edbi AI, anh\/ch\u1ecb th\u1ef1c hi\u1ec7n c\u00e1c b\u01b0\u1edbc sau:<\/p>\n<ul style=\"text-align: justify;\">\n<li>Quan s\u00e1t m\u1ee5c <strong>T\u1ed5ng s\u1ed1 kh\u00e1ch h\u00e0ng<\/strong>, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng m\u1edbi v\u00e0 kh\u00e1ch h\u00e0ng c\u0169 \u0111\u1ec3 anh\/ch\u1ecb \u0111\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng thu h\u00fat kh\u00e1ch h\u00e0ng c\u1ee7a AI.<\/li>\n<li>Ki\u1ec3m tra <strong>T\u1ef7 l\u1ec7 l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong>, h\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb t\u1ef7 l\u1ec7 kh\u00e1ch quay l\u1ea1i mua h\u00e0ng, gi\u00fap anh\/ch\u1ecb \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-3089 size-full\" src=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_03.jpg\" alt=\"\" width=\"770\" height=\"393\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_03.jpg 770w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_03-300x153.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_03-768x392.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_03-50x26.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_03-60x31.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_03-100x51.jpg 100w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/p>\n<h4><strong>2.4. Ph\u00e2n t\u00edch bi\u1ec3u \u0111\u1ed3 hi\u1ec7u su\u1ea5t<\/strong><\/h4>\n<p style=\"text-align: justify;\">\u0110\u1ec3 \u0111\u00e1nh gi\u00e1 s\u00e2u v\u1ec1 hi\u1ec7u qu\u1ea3 kinh doanh, anh\/ch\u1ecb quan s\u00e1t c\u00e1c bi\u1ec3u \u0111\u1ed3 tr\u1ef1c quan:<\/p>\n<ul>\n<li style=\"text-align: justify;\"><strong>T\u00ecnh h\u00ecnh ch\u1ed1t \u0111\u01a1n theo khung gi\u1edd:<\/strong>\u00a0Theo d\u00f5i bi\u1ebfn \u0111\u1ed9ng \u0111\u01a1n h\u00e0ng theo th\u1eddi gian trong ng\u00e0y \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c khung gi\u1edd cao \u0111i\u1ec3m.<\/li>\n<li style=\"text-align: justify;\"><strong>T\u1ef7 l\u1ec7 ch\u1ed1t \u0111\u01a1n theo k\u00eanh b\u00e1n h\u00e0ng:<\/strong>\u00a0Xem t\u1ef7 l\u1ec7 \u0111\u00f3ng g\u00f3p c\u1ee7a t\u1eebng k\u00eanh (Facebook, Zalo, Website\u2026) \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a t\u1eebng n\u1ec1n t\u1ea3ng.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignnone wp-image-3091 size-full\" src=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_04.jpg\" alt=\"\" width=\"770\" height=\"393\" srcset=\"\/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_04.jpg 770w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_04-300x153.jpg 300w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_04-768x392.jpg 768w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_04-50x26.jpg 50w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_04-60x31.jpg 60w, \/agentwork\/wp-content\/uploads\/2026\/06\/Bao_cao_tinh_hinh_hoat_dong_nhan_vien_AI_04-100x51.jpg 100w\" sizes=\"(max-width: 770px) 100vw, 770px\" \/><\/p>\n<h3 style=\"text-align: justify;\"><strong>3. L\u01b0u \u00fd<\/strong><\/h3>\n<ul>\n<li style=\"text-align: justify;\">Khi c\u00e1c ch\u1ec9 s\u1ed1 v\u1ec1\u00a0<strong>Credit \u0111\u00e3 s\u1eed d\u1ee5ng<\/strong>\u00a0t\u0103ng cao \u0111\u1ed9t bi\u1ebfn, anh\/ch\u1ecb c\u1ea7n ki\u1ec3m tra l\u1ea1i l\u01b0u l\u01b0\u1ee3ng h\u1ed9i tho\u1ea1i ho\u1eb7c c\u1ea5u h\u00ecnh c\u1ee7a nh\u00e2n vi\u00ean AI \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u1ed1i \u01b0u chi ph\u00ed.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb c\u00e1ch theo d\u00f5i v\u00e0 ph\u00e2n t\u00edch c\u00e1c ch\u1ec9 s\u1ed1 kinh doanh, hi\u1ec7u su\u1ea5t t\u01b0 v\u1ea5n c\u1ee7a nh\u00e2n vi\u00ean AI th\u00f4ng qua m\u00e0n h\u00ecnh Dashboard. Vi\u1ec7c n\u1eafm v\u1eefng c\u00e1c b\u00e1o c\u00e1o n\u00e0y gi\u00fap anh\/ch\u1ecb \u0111\u00e1nh gi\u00e1 ch\u00ednh x\u00e1c hi\u1ec7u qu\u1ea3 \u0111\u00f3ng g\u00f3p&#8230;<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[97],"ht-kb-tag":[],"class_list":["post-3021","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-ban-buon-ban-le-an-uong-lam-dep"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/3021","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=3021"}],"version-history":[{"count":4,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/3021\/revisions"}],"predecessor-version":[{"id":5001,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/3021\/revisions\/5001"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=3021"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=3021"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=3021"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}