{"id":2451,"date":"2026-05-15T02:32:19","date_gmt":"2026-05-15T02:32:19","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&p=2451"},"modified":"2026-10-02T10:04:32","modified_gmt":"2026-10-02T10:04:32","slug":"gioi-thieu-bo-ava-noi-bo-cua-misa-agentwork","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/gioi-thieu-bo-ava-noi-bo-cua-misa-agentwork\/","title":{"rendered":"Gi\u1edbi thi\u1ec7u b\u1ed9 AVA n\u1ed9i b\u1ed9 c\u1ee7a MISA Agentwork"},"content":{"rendered":"

1. T\u1ed5ng quan<\/strong><\/h3>\n

MISA Agentwork cung c\u1ea5p \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean AI ph\u1ee5c v\u1ee5 n\u1ed9i b\u1ed9 (g\u1ecdi l\u00e0 AVA n\u1ed9i b\u1ed9), m\u1ed7i AVA \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf chuy\u00ean bi\u1ec7t cho nghi\u1ec7p v\u1ee5 c\u1ee7a t\u1eebng b\u1ed9 ph\u1eadn nh\u01b0 AVA K\u1ebf to\u00e1n, AVA B\u00e1n h\u00e0ng, AVA Tuy\u1ec3n d\u1ee5ng, AVA Mail…<\/p>\n

\u00c1p d\u1ee5ng cho:<\/strong>\u00a0Ban l\u00e3nh \u0111\u1ea1o, Qu\u1ea3n l\u00fd v\u00e0 C\u00e1n b\u1ed9 nh\u00e2n vi\u00ean.<\/p>\n

2. C\u01a1 ch\u1ebf ho\u1ea1t \u0111\u1ed9ng<\/strong><\/h3>\n

2.1 Vai tr\u00f2 c\u1ee7a Nh\u00e2n vi\u00ean AI n\u1ed9i b\u1ed9<\/strong><\/h4>\n

C\u00e1c AVA n\u1ed9i b\u1ed9 \u0111\u00f3ng vai tr\u00f2 l\u00e0 nh\u1eefng tr\u1ee3 l\u00fd s\u1ed1 gi\u00fap t\u1ef1 \u0111\u1ed9ng h\u00f3a quy tr\u00ecnh, gi\u1ea3m thi\u1ec3u sai s\u00f3t v\u00e0 gi\u1ea3i ph\u00f3ng s\u1ee9c lao \u0111\u1ed9ng cho nh\u00e2n vi\u00ean kh\u1ecfi c\u00e1c t\u00e1c v\u1ee5 h\u00e0nh ch\u00ednh l\u1eb7p \u0111i l\u1eb7p l\u1ea1i.<\/p>\n

2.2 C\u01a1 ch\u1ebf ho\u1ea1t \u0111\u1ed9ng<\/strong><\/h4>\n

C\u00e1c AVA n\u1ed9i b\u1ed9 \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p tr\u1ef1c ti\u1ebfp v\u00e0o h\u1ec7 sinh th\u00e1i ph\u1ea7n m\u1ec1m qu\u1ea3n tr\u1ecb c\u1ee7a MISA m\u00e0 \u0111\u01a1n v\u1ecb \u0111ang s\u1eed d\u1ee5ng h\u1eb1ng ng\u00e0y. Khi c\u00e1n b\u1ed9, nh\u00e2n vi\u00ean t\u01b0\u01a1ng t\u00e1c, AVA s\u1ebd t\u1ef1 \u0111\u1ed9ng ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u, tra c\u1ee9u kho d\u1eef li\u1ec7u v\u1ec1 ch\u00ednh s\u00e1ch, quy \u0111\u1ecbnh v\u00e0 c\u00e1c quy tr\u00ecnh \u0111\u00e3 thi\u1ebft l\u1eadp \u0111\u1ec3 ph\u1ea3n h\u1ed3i nhanh v\u00e0 h\u1ed7 tr\u1ee3 x\u1eed l\u00fd c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch nh\u1ea5t qu\u00e1n.<\/p>\n

3. Danh m\u1ee5c c\u00e1c AVA chuy\u00ean bi\u1ec7t<\/strong><\/h3>\n

\"\"<\/p>\n

D\u1ef1a tr\u00ean \u0111\u1eb7c th\u00f9 nghi\u1ec7p v\u1ee5, b\u1ed9 s\u1ea3n ph\u1ea9m AVA \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i th\u00e0nh c\u00e1c nh\u00f3m tr\u1ee3 l\u00fd chuy\u00ean s\u00e2u:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
Lo\u1ea1i AVA<\/strong><\/th>\nCh\u1ee9c n\u0103ng ch\u00ednh<\/strong><\/th>\n\u0110\u1ed1i t\u01b0\u1ee3ng s\u1eed d\u1ee5ng<\/strong><\/th>\n<\/tr>\n<\/thead>\n
AVA K\u1ebf to\u00e1n<\/td>\nH\u1ed7 tr\u1ee3 nghi\u1ec7p v\u1ee5 k\u1ebf to\u00e1n, tra c\u1ee9u ch\u00ednh s\u00e1ch, gi\u1ea3i th\u00edch h\u1ea1ch to\u00e1n<\/td>\nDoanh nghi\u1ec7p (bao g\u1ed3m MISA)\/H\u00e0nh ch\u00ednh s\u1ef1 nghi\u1ec7p<\/td>\n<\/tr>\n
AVA B\u00e1n h\u00e0ng<\/td>\nT\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m, x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng b\u00e1n h\u00e0ng<\/td>\nDoanh nghi\u1ec7p<\/td>\n<\/tr>\n
AVA Ti\u1ec1n l\u01b0\u01a1ng<\/td>\nTra c\u1ee9u, ph\u00e2n t\u00edch th\u00f4ng tin l\u01b0\u01a1ng<\/td>\nDoanh nghi\u1ec7p (bao g\u1ed3m MISA)\/H\u00e0nh ch\u00ednh s\u1ef1 nghi\u1ec7p<\/td>\n<\/tr>\n
AVA Tuy\u1ec3n d\u1ee5ng<\/td>\nT\u00f3m t\u1eaft CV, s\u00e0ng l\u1ecdc \u1ee9ng vi\u00ean<\/td>\nDoanh nghi\u1ec7p (bao g\u1ed3m MISA)\/H\u00e0nh ch\u00ednh s\u1ef1 nghi\u1ec7p<\/td>\n<\/tr>\n
AVA AMIS<\/td>\nTr\u1ee3 l\u00fd s\u1ed1 c\u00e1 nh\u00e2n, h\u1ed7 tr\u1ee3 \u0111i\u1ec1u h\u00e0nh, ph\u00e2n t\u00edch ho\u1ea1t \u0111\u1ed9ng<\/td>\nDoanh nghi\u1ec7p (bao g\u1ed3m MISA)\/H\u00e0nh ch\u00ednh s\u1ef1 nghi\u1ec7p<\/td>\n<\/tr>\n
AVA Mail<\/td>\nSo\u1ea1n v\u00e0 tr\u1ea3 l\u1eddi email, h\u1ed7 tr\u1ee3 giao ti\u1ebfp kh\u00e1ch h\u00e0ng<\/td>\nDoanh nghi\u1ec7p (bao g\u1ed3m MISA)\/H\u00e0nh ch\u00ednh s\u1ef1 nghi\u1ec7p<\/td>\n<\/tr>\n
AVA Ch\u1ea5m c\u00f4ng<\/td>\nQu\u1ea3n l\u00fd, ph\u00e2n t\u00edch d\u1eef li\u1ec7u ch\u1ea5m c\u00f4ng<\/td>\nDoanh nghi\u1ec7p (bao g\u1ed3m MISA)\/H\u00e0nh ch\u00ednh s\u1ef1 nghi\u1ec7p<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

4. Kh\u1ea3 n\u0103ng t\u00f9y bi\u1ebfn<\/strong><\/h3>\n

Anh\/ch\u1ecb c\u00f3 th\u1ec3 t\u00f9y ch\u1ec9nh \u0111\u1ec3 AVA tr\u1edf th\u00e0nh m\u1ed9t th\u00e0nh vi\u00ean th\u1ef1c th\u1ee5 c\u1ee7a \u0111\u01a1n v\u1ecb th\u00f4ng qua:<\/p>\n

4.1 Nh\u1eefng g\u00ec AVA \u0111\u00e3 c\u00f3 s\u1eb5n\u00a0<\/strong><\/h4>\n
    \n
  • Ng\u00f4n ng\u1eef, v\u0103n phong giao ti\u1ebfp:<\/strong>\u00a0Hi\u1ec3u v\u00e0 giao ti\u1ebfp ti\u1ebfng Vi\u1ec7t t\u1ef1 nhi\u00ean.<\/li>\n
  • K\u1ef9 n\u0103ng chuy\u00ean m\u00f4n:<\/strong> Am hi\u1ec3u c\u00e1c k\u1ef9 n\u0103ng theo t\u1eebng l\u0129nh v\u1ef1c\n
      \n
    • Xem chi ti\u1ebft k\u1ef9 n\u0103ng c\u1ee7a t\u1eebng AVA t\u1ea1i tab K\u1ef9 n\u0103ng<\/strong>.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

      \"\"<\/p>\n

        \n
      • Anh\/Ch\u1ecb c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp l\u1ea1i c\u00e1c k\u1ef9 n\u0103ng c\u1ea7n d\u00f9ng\/kh\u00f4ng c\u1ea7n d\u00f9ng theo \u0111\u1eb7c th\u00f9 \u0111\u01a1n v\u1ecb.<\/li>\n<\/ul>\n

        \"\"<\/p>\n

        4.2 Kh\u1ea3 n\u0103ng t\u00f9y ch\u1ec9nh<\/strong><\/h4>\n
          \n
        • Vai tr\u00f2 & Gi\u1ecdng \u0111i\u1ec7u:<\/strong>\u00a0Thi\u1ebft l\u1eadp AVA l\u00e0 m\u1ed9t chuy\u00ean gia \u0111i\u1ec1m \u0111\u1ea1m hay nh\u00e2n vi\u00ean nhi\u1ec7t huy\u1ebft; gi\u1ecdng v\u0103n trang tr\u1ecdng hay g\u1ea7n g\u0169i.<\/li>\n
        • Quy tr\u00ecnh & K\u1ecbch b\u1ea3n:<\/strong> Thi\u1ebft l\u1eadp c\u00e1ch ph\u1ea3n h\u1ed3i theo \u0111\u00fang quy \u0111\u1ecbnh ri\u00eang c\u1ee7a \u0111\u01a1n v\u1ecb.<\/li>\n<\/ul>\n

          <\/p>\n

          4.3 N\u1ea1p tri th\u1ee9c cho AVA<\/strong><\/h4>\n

          Anh\/ch\u1ecb c\u00f3 th\u1ec3 b\u1ed5 sung d\u1eef li\u1ec7u \u0111\u1ec3 AVA c\u00f3 nhi\u1ec1u ki\u1ebfn th\u1ee9c ph\u1ea3n h\u1ed3i:<\/p>\n

            \n
          • Quy tr\u00ecnh v\u00e0 quy \u0111\u1ecbnh n\u1ed9i b\u1ed9<\/li>\n
          • T\u00e0i li\u1ec7u nghi\u1ec7p v\u1ee5, ch\u00ednh s\u00e1ch<\/li>\n
          • B\u1ea3ng gi\u00e1, th\u00f4ng tin s\u1ea3n ph\u1ea9m, ch\u00ednh s\u00e1ch b\u00e1n h\u00e0ng, b\u1ea3o h\u00e0nh, \u0111\u1ed5i tr\u1ea3…<\/li>\n
          • V\u0103n b\u1ea3n ph\u00e1p l\u00fd, th\u00f4ng t\u01b0 v\u00e0 c\u00e1c t\u00e0i li\u1ec7u li\u00ean quan…<\/li>\n<\/ul>\n

            Vi\u1ec7c n\u1ea1p tri th\u1ee9c gi\u00fap:<\/p>\n

              \n
            • Nh\u00e2n vi\u00ean ch\u1ee7 \u0111\u1ed9ng tra c\u1ee9u th\u00f4ng tin v\u00e0 c\u1eadp nh\u1eadt ki\u1ebfn th\u1ee9c nhanh ch\u00f3ng<\/li>\n
            • Gi\u1ea3m c\u00e1c c\u00e2u h\u1ecfi l\u1eb7p l\u1ea1i, ti\u1ebft ki\u1ec7m th\u1eddi gian h\u1ed7 tr\u1ee3 v\u00e0 \u0111\u00e0o t\u1ea1o<\/li>\n<\/ul>\n

              \"\"<\/p>\n

              H\u1ec7 th\u1ed1ng \u0111\u00e1p \u1ee9ng b\u1ed5 sung tri th\u1ee9c l\u00ean h\u1ec7 th\u1ed1ng th\u00f4ng qua nhi\u1ec1u h\u00ecnh th\u1ee9c:<\/p>\n

                \n
              • T\u1ea3i l\u00ean t\u00e0i li\u1ec7u nh\u01b0 Word, PDF…<\/li>\n
              • Th\u00eam li\u00ean k\u1ebft t\u1eeb website s\u1ea3n ph\u1ea9m ho\u1eb7c website doanh nghi\u1ec7p \u0111\u1ec3 h\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng c\u1eadp nh\u1eadt khi n\u1ed9i dung c\u00f3 thay \u0111\u1ed5i.<\/li>\n
              • \u0110\u1ed3ng b\u1ed9 t\u00e0i li\u1ec7u quy tr\u00ecnh, quy \u0111\u1ecbnh t\u1eeb AMIS Ghi ch\u00e9p<\/li>\n
              • T\u1ea1o v\u00e0 qu\u1ea3n l\u00fd n\u1ed9i dung tr\u1ef1c ti\u1ebfp tr\u00ean h\u1ec7 th\u1ed1ng<\/li>\n
              • X\u00e2y d\u1ef1ng b\u1ed9 c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p (FAQ) k\u00e8m h\u00ecnh \u1ea3nh, video<\/li>\n
              • B\u1ed5 sung tri th\u1ee9c t\u1eeb video Youtube<\/li>\n
              • K\u1ebft n\u1ed1i Google Drive \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng c\u1eadp nh\u1eadt t\u00e0i li\u1ec7u m\u00e0 kh\u00f4ng c\u1ea7n thao t\u00e1c th\u1ee7 c\u00f4ng.<\/li>\n<\/ul>\n

                Sau khi \u0111\u01b0\u1ee3c n\u1ea1p tri th\u1ee9c \u0111\u1ea7y \u0111\u1ee7, AI Agent c\u00f3 th\u1ec3:<\/p>\n

                  \n
                • Tr\u1ea3 l\u1eddi ch\u00ednh x\u00e1c h\u01a1n theo d\u1eef li\u1ec7u \u0111\u00e3 cung c\u1ea5p<\/li>\n
                • Ph\u1ea3n h\u1ed3i k\u00e8m h\u00ecnh \u1ea3nh, video, b\u1ea3n \u0111\u1ed3 thay v\u00ec ch\u1ec9 hi\u1ec3n th\u1ecb v\u0103n b\u1ea3n<\/li>\n<\/ul>\n

                  5. L\u01b0u \u00fd<\/strong><\/h3>\n
                    \n
                  • Ch\u1ea5t l\u01b0\u1ee3ng c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a AVA ph\u1ee5 thu\u1ed9c v\u00e0o\u00a0tri th\u1ee9c \u0111\u01b0\u1ee3c n\u1ea1p<\/strong><\/li>\n
                  • N\u00ean c\u1eadp nh\u1eadt d\u1eef li\u1ec7u th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o t\u00ednh ch\u00ednh x\u00e1c<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                    1. T\u1ed5ng quan MISA Agentwork cung c\u1ea5p \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean AI ph\u1ee5c v\u1ee5 n\u1ed9i b\u1ed9 (g\u1ecdi l\u00e0 AVA n\u1ed9i b\u1ed9), m\u1ed7i AVA \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf chuy\u00ean bi\u1ec7t cho nghi\u1ec7p v\u1ee5 c\u1ee7a t\u1eebng b\u1ed9 ph\u1eadn nh\u01b0 AVA K\u1ebf to\u00e1n, AVA B\u00e1n h\u00e0ng, AVA Tuy\u1ec3n d\u1ee5ng, AVA Mail… \u00c1p d\u1ee5ng cho:\u00a0Ban…<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[85,65],"ht-kb-tag":[],"class_list":["post-2451","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-gioi-thieu-nhan-vien-ai-phuc-vu-noi-bo","ht_kb_category-tao-nhan-vien-ai-phuc-vu-noi-bo"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/2451","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=2451"}],"version-history":[{"count":4,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/2451\/revisions"}],"predecessor-version":[{"id":3983,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/2451\/revisions\/3983"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=2451"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=2451"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=2451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}