{"id":2403,"date":"2026-05-13T07:18:50","date_gmt":"2026-05-13T07:18:50","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&p=2403"},"modified":"2026-06-09T07:31:56","modified_gmt":"2026-06-09T07:31:56","slug":"quan-ly-danh-muc-khach-hang","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/quan-ly-danh-muc-khach-hang\/","title":{"rendered":"Qu\u1ea3n l\u00fd danh m\u1ee5c kh\u00e1ch h\u00e0ng"},"content":{"rendered":"

1. T\u1ed5ng quan<\/strong><\/h3>\n

M\u00e0n h\u00ecnh\u00a0Danh m\u1ee5c kh\u00e1ch h\u00e0ng<\/strong>\u00a0gi\u00fap anh\/ch\u1ecb qu\u1ea3n l\u00fd to\u00e0n b\u1ed9 th\u00f4ng tin kh\u00e1ch h\u00e0ng t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau nh\u01b0 Website, b\u00e1n h\u00e0ng tr\u1ef1c ti\u1ebfp\u2026 T\u1ea1i \u0111\u00e2y, anh\/ch\u1ecb c\u00f3 th\u1ec3 t\u00ecm ki\u1ebfm, l\u1ecdc v\u00e0 theo d\u00f5i l\u1ecbch s\u1eed mua h\u00e0ng, t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch.
\nN\u1ed9i dung g\u1ed3m: t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng, l\u1ecdc danh s\u00e1ch v\u00e0 theo d\u00f5i th\u00f4ng tin chi ti\u1ebft.
\n\u00c1p d\u1ee5ng cho: Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, CSKH, qu\u1ea3n l\u00fd.<\/p>\n

2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n

V\u00e0o danh m\u1ee5c kh\u00e1ch h\u00e0ng:<\/p>\n

    \n
  • Ch\u1ecdn \u0111\u01a1n v\u1ecb l\u00e0m vi\u1ec7c<\/li>\n<\/ul>\n

    \"\"<\/p>\n

      \n
    • T\u1ea1i Danh m\u1ee5c<\/strong>, ch\u1ecdn Kh\u00e1ch h\u00e0ng<\/strong>.<\/li>\n<\/ul>\n

      \"\"<\/p>\n

      2.1 T\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n
        \n
      • B\u01b0\u1edbc 1:<\/strong>\u00a0T\u1ea1i \u00f4\u00a0T\u00ecm ki\u1ebfm th\u00f4ng minh<\/strong>, nh\u1eadp t\u00ean kh\u00e1ch h\u00e0ng, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c th\u00f4ng tin li\u00ean quan<\/li>\n<\/ul>\n

        \"\"<\/p>\n

          \n
        • B\u01b0\u1edbc 2:<\/strong>\u00a0Nh\u1ea5n Enter<\/strong> \u0111\u1ec3 hi\u1ec3n th\u1ecb k\u1ebft qu\u1ea3
          \n\u2192 Gi\u00fap t\u00ecm nhanh kh\u00e1ch h\u00e0ng trong danh s\u00e1ch<\/li>\n<\/ul>\n

          2.2 L\u1ecdc danh s\u00e1ch kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n
            \n
          • B\u01b0\u1edbc 1:<\/strong>\u00a0Ch\u1ecdn b\u1ed9 l\u1ecdc:\n
              \n
            • Nh\u00e2n vi\u00ean:<\/strong>\u00a0L\u1ecdc theo ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch kh\u00e1ch h\u00e0ng<\/li>\n
            • Ngu\u1ed3n g\u1ed1c:<\/strong>\u00a0L\u1ecdc theo ngu\u1ed3n kh\u00e1ch (Website, offline,\u2026)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

              \"\"<\/p>\n

                \n
              • B\u01b0\u1edbc 2:<\/strong>\u00a0H\u1ec7 th\u1ed1ng t\u1ef1 \u0111\u1ed9ng c\u1eadp nh\u1eadt danh s\u00e1ch theo \u0111i\u1ec1u ki\u1ec7n \u0111\u00e3 ch\u1ecdn
                \n\u2192 Gi\u00fap ph\u00e2n lo\u1ea1i v\u00e0 qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 h\u01a1n<\/li>\n<\/ul>\n

                2.3 Xem th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n

                \"\"<\/p>\n

                Danh s\u00e1ch hi\u1ec3n th\u1ecb c\u00e1c th\u00f4ng tin:<\/p>\n

                  \n
                • T\u00ean kh\u00e1ch h\u00e0ng<\/strong><\/li>\n
                • S\u1ed1 \u0111i\u1ec7n tho\u1ea1i<\/strong><\/li>\n
                • \u0110\u1ecba ch\u1ec9<\/strong><\/li>\n
                • Ngu\u1ed3n g\u1ed1c<\/strong><\/li>\n
                • Gi\u1edbi t\u00ednh<\/strong><\/li>\n
                • Nh\u00e3n kh\u00e1ch h\u00e0ng<\/strong><\/li>\n
                • L\u1ea7n t\u01b0\u01a1ng t\u00e1c g\u1ea7n nh\u1ea5t<\/strong><\/li>\n
                • Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/strong><\/li>\n
                • T\u1ed5ng s\u1ed1 \u0111\u01a1n, t\u1ed5ng chi ti\u00eau<\/strong><\/li>\n
                • Ng\u00e0y mua h\u00e0ng g\u1ea7n nh\u1ea5t<\/strong><\/li>\n<\/ul>\n

                  \u2192 Anh\/ch\u1ecb c\u00f3 th\u1ec3 theo d\u00f5i nhanh t\u00ecnh tr\u1ea1ng v\u00e0 gi\u00e1 tr\u1ecb c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng<\/p>\n

                  2.4 Ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng theo tab<\/strong><\/h4>\n
                    \n
                  • T\u1ea5t c\u1ea3:<\/strong>\u00a0Hi\u1ec3n th\u1ecb to\u00e0n b\u1ed9 kh\u00e1ch h\u00e0ng<\/li>\n
                  • Kh\u00e1ch mua h\u00e0ng:<\/strong>\u00a0Kh\u00e1ch \u0111\u00e3 ph\u00e1t sinh \u0111\u01a1n<\/li>\n
                  • Kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng:<\/strong>\u00a0Kh\u00e1ch ch\u01b0a mua nh\u01b0ng c\u00f3 t\u01b0\u01a1ng t\u00e1c<\/li>\n
                  • Kh\u00e1ch h\u00e0ng v\u00e3ng lai:<\/strong>\u00a0Kh\u00e1ch ph\u00e1t sinh kh\u00f4ng th\u01b0\u1eddng xuy\u00ean<\/li>\n<\/ul>\n

                    \u2192 Gi\u00fap qu\u1ea3n l\u00fd theo t\u1eebng nh\u00f3m kh\u00e1ch c\u1ee5 th\u1ec3<\/p>\n

                    \"\"<\/p>\n

                    2.5 L\u00e0m m\u1edbi d\u1eef li\u1ec7u<\/strong><\/h4>\n
                      \n
                    • Nh\u1ea5n bi\u1ec3u t\u01b0\u1ee3ng\u00a0L\u00e0m m\u1edbi<\/strong>\u00a0\u1edf g\u00f3c ph\u1ea3i
                      \n\u2192 C\u1eadp nh\u1eadt l\u1ea1i danh s\u00e1ch kh\u00e1ch h\u00e0ng m\u1edbi nh\u1ea5t<\/li>\n<\/ul>\n

                      3. L\u01b0u \u00fd<\/strong><\/h3>\n
                        \n
                      • Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ch\u01b0a c\u00f3 t\u00ean n\u1ebfu ch\u1ec9 ph\u00e1t sinh t\u1eeb s\u1ed1 \u0111i\u1ec7n tho\u1ea1i<\/li>\n
                      • D\u1eef li\u1ec7u \u201cT\u1ed5ng chi ti\u00eau\u201d, \u201cT\u1ed5ng s\u1ed1 \u0111\u01a1n\u201d ch\u1ec9 hi\u1ec3n th\u1ecb khi \u0111\u00e3 c\u00f3 giao d\u1ecbch<\/li>\n
                      • N\u00ean s\u1eed d\u1ee5ng b\u1ed9 l\u1ecdc \u0111\u1ec3 tr\u00e1nh t\u00ecm ki\u1ebfm th\u1ee7 c\u00f4ng khi danh s\u00e1ch l\u1edbn<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                        1. T\u1ed5ng quan M\u00e0n h\u00ecnh\u00a0Danh m\u1ee5c kh\u00e1ch h\u00e0ng\u00a0gi\u00fap anh\/ch\u1ecb qu\u1ea3n l\u00fd to\u00e0n b\u1ed9 th\u00f4ng tin kh\u00e1ch h\u00e0ng t\u1eeb nhi\u1ec1u ngu\u1ed3n kh\u00e1c nhau nh\u01b0 Website, b\u00e1n h\u00e0ng tr\u1ef1c ti\u1ebfp\u2026 T\u1ea1i \u0111\u00e2y, anh\/ch\u1ecb c\u00f3 th\u1ec3 t\u00ecm ki\u1ebfm, l\u1ecdc v\u00e0 theo d\u00f5i l\u1ecbch s\u1eed mua h\u00e0ng, t\u01b0\u01a1ng t\u00e1c c\u1ee7a kh\u00e1ch. N\u1ed9i dung g\u1ed3m:…<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[97],"ht-kb-tag":[],"class_list":["post-2403","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-ban-buon-ban-le-an-uong-lam-dep"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/2403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=2403"}],"version-history":[{"count":3,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/2403\/revisions"}],"predecessor-version":[{"id":3027,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/2403\/revisions\/3027"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=2403"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=2403"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=2403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}