{"id":2059,"date":"2026-04-17T01:55:35","date_gmt":"2026-04-17T01:55:35","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&#038;p=2059"},"modified":"2026-07-22T04:39:44","modified_gmt":"2026-07-22T04:39:44","slug":"quan-ly-danh-sach-nhan-vien-ai-bao-gom-ca-ai-noi-bo-va-ai-phuc-vu-khach-hang","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/quan-ly-danh-sach-nhan-vien-ai-bao-gom-ca-ai-noi-bo-va-ai-phuc-vu-khach-hang\/","title":{"rendered":"Qu\u1ea3n l\u00fd danh s\u00e1ch nh\u00e2n vi\u00ean AI (bao g\u1ed3m c\u1ea3 AI n\u1ed9i b\u1ed9 v\u00e0 AI ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng)"},"content":{"rendered":"<h3><strong>1. T\u1ed5ng quan<\/strong><\/h3>\n<p style=\"text-align: justify;\">B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb c\u00e1ch qu\u1ea3n l\u00fd danh s\u00e1ch nh\u00e2n vi\u00ean AI (Agent) tr\u00ean h\u1ec7 th\u1ed1ng MISA Agentwork. Vi\u1ec7c qu\u1ea3n l\u00fd t\u1eadp trung gi\u00fap doanh nghi\u1ec7p d\u1ec5 d\u00e0ng theo d\u00f5i, ph\u00e2n lo\u1ea1i v\u00e0 ki\u1ec3m so\u00e1t hi\u1ec7u su\u1ea5t c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean AI ph\u1ee5c v\u1ee5 cho c\u00e1c m\u1ee5c \u0111\u00edch kh\u00e1c nhau trong t\u1ed5 ch\u1ee9c.<\/p>\n<p><strong>N\u1ed9i dung g\u1ed3m:<\/strong><\/p>\n<ul>\n<li>C\u00e1ch xem danh s\u00e1ch nh\u00e2n vi\u00ean AI ph\u1ee5c v\u1ee5 n\u1ed9i b\u1ed9.<\/li>\n<li>C\u00e1ch xem danh s\u00e1ch nh\u00e2n vi\u00ean AI ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng.<\/li>\n<li>C\u00e1ch ph\u00e2n lo\u1ea1i v\u00e0 nh\u1eadn bi\u1ebft tr\u1ea1ng th\u00e1i c\u1ee7a nh\u00e2n vi\u00ean AI.<\/li>\n<\/ul>\n<p><strong>\u0110\u1ed1i t\u01b0\u1ee3ng \u00e1p d\u1ee5ng:<\/strong>\u00a0Qu\u1ea3n tr\u1ecb vi\u00ean, Qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh, Ng\u01b0\u1eddi qu\u1ea3n l\u00fd b\u1ed9 ph\u1eadn.<\/p>\n<h3><strong>2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n<h4><strong>2.1. Qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean AI ph\u1ee5c v\u1ee5 n\u1ed9i b\u1ed9<\/strong><\/h4>\n<p>Nh\u00f3m nh\u00e2n vi\u00ean n\u00e0y \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp \u0111\u1ec3 h\u1ed7 tr\u1ee3 c\u00e1c nghi\u1ec7p v\u1ee5 chuy\u00ean bi\u1ec7t trong n\u1ed9i b\u1ed9 doanh nghi\u1ec7p (nh\u01b0 h\u1ed7 tr\u1ee3 IT, k\u1ebf to\u00e1n, nh\u00e2n s\u1ef1\u2026).<\/p>\n<ul>\n<li><strong>B\u01b0\u1edbc 1:<\/strong>\u00a0T\u1ea1i thanh menu b\u00ean tr\u00e1i, ch\u1ecdn m\u1ee5c\u00a0<strong>Nh\u00e2n vi\u00ean AI<\/strong>.<\/li>\n<li><strong>B\u01b0\u1edbc 2:<\/strong>\u00a0T\u1ea1i thanh c\u00f4ng c\u1ee5 ph\u00eda tr\u00ean, ch\u1ecdn tab\u00a0<strong>N\u1ed9i b\u1ed9<\/strong>. H\u1ec7 th\u1ed1ng s\u1ebd hi\u1ec3n th\u1ecb danh s\u00e1ch c\u00e1c nh\u00e2n vi\u00ean AI \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i theo c\u00e1c nh\u00f3m nghi\u1ec7p v\u1ee5 (v\u00ed d\u1ee5: Ph\u1ee5c v\u1ee5 n\u1ed9i b\u1ed9, T\u00e0i ch\u00ednh &#8211; K\u1ebf to\u00e1n, Marketing &#8211; B\u00e1n h\u00e0ng\u2026).<\/li>\n<li><strong>B\u01b0\u1edbc 3:<\/strong>\u00a0Quan s\u00e1t c\u00e1c th\u1ebb th\u00f4ng tin c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean AI \u0111\u1ec3 n\u1eafm b\u1eaft:\n<ul>\n<li><strong>T\u00ean &amp; Vai tr\u00f2:<\/strong>\u00a0V\u00ed d\u1ee5:\u00a0<em>AVA Ticket (Beta) &#8211; Tr\u1ee3 l\u00fd gi\u1ea3i \u0111\u00e1p, qu\u1ea3n l\u00fd v\u00e0 ph\u00e2n t\u00edch\u2026<\/em><\/li>\n<li><strong>Tr\u1ea1ng th\u00e1i:<\/strong>\u00a0Nh\u1eadn bi\u1ebft qua nh\u00e3n m\u00e0u (v\u00ed d\u1ee5:\u00a0<strong>\u0110\u00e3 ph\u00e1t h\u00e0nh<\/strong>\u00a0ho\u1eb7c\u00a0<strong>Ng\u1eebng ho\u1ea1t \u0111\u1ed9ng<\/strong>).<\/li>\n<li><strong>\u0110\u00e1nh gi\u00e1:<\/strong>\u00a0Xem m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng th\u00f4ng qua s\u1ed1 sao \u0111\u00e1nh gi\u00e1.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><strong>2.2. Qu\u1ea3n l\u00fd nh\u00e2n vi\u00ean AI ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng<\/strong><\/h4>\n<p>Nh\u00f3m nh\u00e2n vi\u00ean n\u00e0y \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp \u0111\u1ec3 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng b\u00ean ngo\u00e0i nh\u1eb1m t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ho\u1eb7c h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng.<\/p>\n<ul>\n<li><strong>B\u01b0\u1edbc 1:<\/strong>\u00a0T\u1ea1i thanh c\u00f4ng c\u1ee5 ph\u00eda tr\u00ean, ch\u1ecdn tab\u00a0<strong>Kh\u00e1ch h\u00e0ng<\/strong>.<\/li>\n<li><strong>B\u01b0\u1edbc 2:<\/strong>\u00a0T\u1ea1i \u0111\u00e2y, anh\/ch\u1ecb s\u1ebd th\u1ea5y danh s\u00e1ch c\u00e1c nh\u00e2n vi\u00ean AI \u0111ang ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng b\u00ean ngo\u00e0i.<\/li>\n<li><strong>B\u01b0\u1edbc 3:<\/strong>\u00a0Quan s\u00e1t c\u00e1c th\u1ebb th\u00f4ng tin \u0111\u1ec3 theo d\u00f5i hi\u1ec7u qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng th\u1ef1c t\u1ebf:\n<ul>\n<li><strong>Th\u00f4ng tin nh\u00e2n vi\u00ean:<\/strong>\u00a0T\u00ean v\u00e0 chuy\u00ean m\u00f4n t\u01b0 v\u1ea5n.<\/li>\n<li><strong>Tr\u1ea1ng th\u00e1i ph\u00e1t h\u00e0nh:<\/strong>\u00a0V\u00ed d\u1ee5:\u00a0<strong>Ch\u01b0a ph\u00e1t h\u00e0nh<\/strong>\u00a0ho\u1eb7c\u00a0<strong>Ng\u1eebng ho\u1ea1t \u0111\u1ed9ng<\/strong>.<\/li>\n<li><strong>Ch\u1ec9 s\u1ed1 v\u1eadn h\u00e0nh:<\/strong>\u00a0Theo d\u00f5i tr\u1ef1c ti\u1ebfp c\u00e1c con s\u1ed1 kinh doanh m\u00e0 Agent mang l\u1ea1i nh\u01b0:\n<ul>\n<li><strong>H\u1ed9i tho\u1ea1i:<\/strong>\u00a0T\u1ed5ng s\u1ed1 cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/li>\n<li><strong>\u0110\u01a1n h\u00e0ng:<\/strong>\u00a0T\u1ed5ng s\u1ed1 \u0111\u01a1n h\u00e0ng \u0111\u01b0\u1ee3c ch\u1ed1t th\u00e0nh c\u00f4ng.<\/li>\n<li><strong>Doanh thu:<\/strong>\u00a0T\u1ed5ng s\u1ed1 ti\u1ec1n thu \u0111\u01b0\u1ee3c t\u1eeb c\u00e1c \u0111\u01a1n h\u00e0ng.<\/li>\n<li><strong>Credit \u0111\u00e3 s\u1eed d\u1ee5ng:<\/strong>\u00a0Chi ph\u00ed v\u1eadn h\u00e0nh m\u00e0 Agent \u0111\u00e3 ti\u00eau t\u1ed1n.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><strong>2.3. S\u1eed d\u1ee5ng b\u1ed9 l\u1ecdc \u0111\u1ec3 t\u00ecm ki\u1ebfm nh\u00e2n vi\u00ean AI<\/strong><\/h4>\n<p>Khi danh s\u00e1ch nh\u00e2n vi\u00ean AI tr\u1edf n\u00ean l\u1edbn, anh\/ch\u1ecb c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng b\u1ed9 l\u1ecdc \u0111\u1ec3 t\u00ecm nhanh nh\u00e2n vi\u00ean c\u1ea7n qu\u1ea3n l\u00fd.<\/p>\n<ul>\n<li><strong>B\u01b0\u1edbc 1:<\/strong>\u00a0Nh\u1eadp t\u00ean ho\u1eb7c t\u1eeb kh\u00f3a c\u1ea7n t\u00ecm v\u00e0o \u00f4\u00a0<strong>T\u00ecm ki\u1ebfm th\u00f4ng minh<\/strong>.<\/li>\n<li><strong>B\u01b0\u1edbc 2:<\/strong>\u00a0S\u1eed d\u1ee5ng b\u1ed9 l\u1ecdc\u00a0<strong>Tr\u1ea1ng th\u00e1i<\/strong>\u00a0(v\u00ed d\u1ee5: T\u1ea5t c\u1ea3, \u0110\u00e3 ph\u00e1t h\u00e0nh, Ch\u01b0a ph\u00e1t h\u00e0nh\u2026) \u0111\u1ec3 l\u1ecdc danh s\u00e1ch theo nhu c\u1ea7u.<\/li>\n<\/ul>\n<h3><strong>3. L\u01b0u \u00fd<\/strong><\/h3>\n<ul>\n<li><strong>Ph\u00e2n bi\u1ec7t m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng:<\/strong>\n<ul>\n<li>Nh\u00e2n vi\u00ean AI\u00a0<strong>N\u1ed9i b\u1ed9<\/strong>\u00a0t\u1eadp trung v\u00e0o c\u00e1c ch\u1ec9 s\u1ed1 v\u1eadn h\u00e0nh v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng ph\u1ea3n h\u1ed3i.<\/li>\n<li>Nh\u00e2n vi\u00ean AI\u00a0<strong>Kh\u00e1ch h\u00e0ng<\/strong>\u00a0t\u1eadp trung v\u00e0o c\u00e1c ch\u1ec9 s\u1ed1 kinh doanh (H\u1ed9i tho\u1ea1i, \u0110\u01a1n h\u00e0ng, Doanh thu).<\/li>\n<\/ul>\n<\/li>\n<li><strong>Ki\u1ec3m so\u00e1t tr\u1ea1ng th\u00e1i:<\/strong>\u00a0Anh\/ch\u1ecb c\u1ea7n th\u01b0\u1eddng xuy\u00ean ki\u1ec3m tra tr\u1ea1ng th\u00e1i c\u1ee7a Agent (\u0110\u00e3 ph\u00e1t h\u00e0nh\/Ch\u01b0a ph\u00e1t h\u00e0nh\/Ng\u1eebng ho\u1ea1t \u0111\u1ed9ng) \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean AI lu\u00f4n s\u1eb5n s\u00e0ng ph\u1ee5c v\u1ee5 \u0111\u00fang th\u1eddi \u0111i\u1ec3m.<\/li>\n<li><strong>K\u1ebft n\u1ed1i d\u1eef li\u1ec7u:<\/strong>\u00a0\u0110\u1ed1i v\u1edbi c\u00e1c Agent ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng, \u0111\u1ec3 c\u00e1c ch\u1ec9 s\u1ed1 v\u1ec1\u00a0<strong>\u0110\u01a1n h\u00e0ng<\/strong>\u00a0v\u00e0\u00a0<strong>Doanh thu<\/strong>\u00a0hi\u1ec3n th\u1ecb ch\u00ednh x\u00e1c, c\u1ea7n \u0111\u1ea3m b\u1ea3o Agent \u0111\u00e3 \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i th\u00e0nh c\u00f4ng v\u1edbi ph\u1ea7n m\u1ec1m b\u00e1n h\u00e0ng c\u1ee7a doanh nghi\u1ec7p.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>1. T\u1ed5ng quan B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb c\u00e1ch qu\u1ea3n l\u00fd danh s\u00e1ch nh\u00e2n vi\u00ean AI (Agent) tr\u00ean h\u1ec7 th\u1ed1ng MISA Agentwork. Vi\u1ec7c qu\u1ea3n l\u00fd t\u1eadp trung gi\u00fap doanh nghi\u1ec7p d\u1ec5 d\u00e0ng theo d\u00f5i, ph\u00e2n lo\u1ea1i v\u00e0 ki\u1ec3m so\u00e1t hi\u1ec7u su\u1ea5t c\u1ee7a \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean AI ph\u1ee5c v\u1ee5&#8230;<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[69],"ht-kb-tag":[],"class_list":["post-2059","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-quan-ly-chung"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/2059","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=2059"}],"version-history":[{"count":2,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/2059\/revisions"}],"predecessor-version":[{"id":5033,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/2059\/revisions\/5033"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=2059"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=2059"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=2059"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}