{"id":1957,"date":"2026-04-16T08:27:26","date_gmt":"2026-04-16T08:27:26","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&p=1957"},"modified":"2026-07-03T08:08:26","modified_gmt":"2026-07-03T08:08:26","slug":"thiet-lap-tri-thuc-khi-tao-nhan-vien-ai-cham-soc-khach-hang-sau-ban","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/thiet-lap-tri-thuc-khi-tao-nhan-vien-ai-cham-soc-khach-hang-sau-ban\/","title":{"rendered":"Thi\u1ebft l\u1eadp tri th\u1ee9c khi t\u1ea1o nh\u00e2n vi\u00ean AI ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng sau b\u00e1n"},"content":{"rendered":"

1. T\u1ed5ng quan<\/strong><\/h3>\n

B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb\u00a0b\u1ed5 sung d\u1eef li\u1ec7u v\u1ec1 doanh nghi\u1ec7p v\u00e0 ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 sau b\u00e1n<\/strong> \u0111\u1ec3 nh\u00e2n vi\u00ean AI c\u00f3 \u0111\u1ee7 th\u00f4ng tin gi\u1ea3i \u0111\u00e1p c\u00e1c c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng sau mua.<\/p>\n

N\u1ed9i dung g\u1ed3m:\u00a0c\u00e1c nh\u00f3m tri th\u1ee9c c\u1ea7n b\u1ed5 sung<\/strong>\u00a0v\u00e0\u00a0c\u00e1ch th\u00eam t\u00e0i li\u1ec7u v\u00e0o t\u1eebng nh\u00f3m<\/strong>.
\n\u00c1p d\u1ee5ng cho\u00a0Qu\u1ea3n tr\u1ecb vi\u00ean<\/strong>,\u00a0Tr\u01b0\u1edfng b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/strong>\u00a0t\u1ea1i doanh nghi\u1ec7p b\u00e1n l\u1ebb, th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed, ph\u00e2n ph\u1ed1i.<\/p>\n

2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n

2.1. C\u00e1c nh\u00f3m tri th\u1ee9c c\u1ea7n b\u1ed5 sung<\/strong><\/h4>\n

T\u1ea1i m\u00e0n h\u00ecnh\u00a0Th\u00eam tri th\u1ee9c<\/strong>, h\u1ec7 th\u1ed1ng g\u1ee3i \u00fd s\u1eb5n 5 nh\u00f3m n\u1ed9i dung \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o AI h\u1ed7 tr\u1ee3 \u0111\u1ea7y \u0111\u1ee7:<\/p>\n

    \n
  • Gi\u1edbi thi\u1ec7u v\u1ec1 c\u00f4ng ty\/\u0111\u01a1n v\u1ecb:<\/strong>\u00a0L\u1ecbch s\u1eed, t\u1ea7m nh\u00ecn, s\u1ee9 m\u1ec7nh, n\u0103ng l\u1ef1c, th\u00e0nh t\u1ef1u<\/li>\n
  • S\u1ea3n ph\u1ea9m\/D\u1ecbch v\u1ee5 cung c\u1ea5p:<\/strong>\u00a0T\u00ednh n\u0103ng, l\u1ee3i \u00edch, \u0111\u1ed1i t\u01b0\u1ee3ng ph\u00f9 h\u1ee3p, \u0111i\u1ec1u ki\u1ec7n s\u1eed d\u1ee5ng<\/li>\n
  • Ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3:<\/strong>\u00a0\u0110\u1ed5i tr\u1ea3, b\u1ea3o h\u00e0nh, ho\u00e0n ti\u1ec1n, cam k\u1ebft d\u1ecbch v\u1ee5<\/li>\n
  • H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng:<\/strong>\u00a0C\u00e1ch d\u00f9ng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 theo t\u1eebng b\u01b0\u1edbc<\/li>\n
  • X\u1eed l\u00fd s\u1ef1 c\u1ed1\/l\u1ed7i:<\/strong>\u00a0C\u00e1ch ki\u1ec3m tra, nguy\u00ean nh\u00e2n v\u00e0 h\u01b0\u1edbng kh\u1eafc ph\u1ee5c l\u1ed7i th\u01b0\u1eddng g\u1eb7p<\/li>\n<\/ul>\n

    Anh\/ch\u1ecb nh\u1ea5n\u00a0+ Th\u00eam<\/strong>\u00a0t\u1ea1i t\u1eebng nh\u00f3m \u0111\u1ec3 b\u1eaft \u0111\u1ea7u b\u1ed5 sung d\u1eef li\u1ec7u.<\/p>\n

    <\/p>\n

    2.2. Th\u00eam t\u00e0i li\u1ec7u v\u00e0o nh\u00f3m tri th\u1ee9c<\/strong><\/h4>\n

    Khi th\u00eam d\u1eef li\u1ec7u, h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb giao di\u1ec7n\u00a0Th\u00eam t\u00e0i li\u1ec7u<\/strong>, cho ph\u00e9p l\u1ef1a ch\u1ecdn 1 trong 3 c\u00e1ch:<\/p>\n

    <\/p>\n

    C\u00e1ch 1: Th\u00eam t\u1eeb t\u1ec7p d\u1eef li\u1ec7u<\/strong><\/h5>\n

    \u00c1p d\u1ee5ng khi anh\/ch\u1ecb \u0111\u00e3 c\u00f3 s\u1eb5n t\u00e0i li\u1ec7u tr\u00ean m\u00e1y.<\/p>\n

      \n
    • B\u01b0\u1edbc 1:<\/strong>\u00a0Ch\u1ecdn tab\u00a0T\u1ec7p d\u1eef li\u1ec7u<\/strong>, h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb v\u00f9ng t\u1ea3i t\u1ec7p<\/li>\n
    • B\u01b0\u1edbc 2:<\/strong>\u00a0Nh\u1ea5n\u00a0Ch\u1ecdn t\u1ec7p<\/strong>\u00a0ho\u1eb7c k\u00e9o th\u1ea3 file v\u00e0o h\u1ec7 th\u1ed1ng, file \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb k\u00e8m t\u00ean v\u00e0 dung l\u01b0\u1ee3ng<\/li>\n
    • B\u01b0\u1edbc 3:<\/strong>\u00a0Nh\u1ea5n\u00a0X\u00e1c nh\u1eadn<\/strong>, h\u1ec7 th\u1ed1ng l\u01b0u t\u00e0i li\u1ec7u v\u00e0o nh\u00f3m tri th\u1ee9c \u0111\u1ec3 AI s\u1eed d\u1ee5ng<\/li>\n<\/ul>\n

      <\/p>\n

      C\u00e1ch 2: Th\u00eam t\u1eeb li\u00ean k\u1ebft<\/strong><\/h5>\n

      \u00c1p d\u1ee5ng khi t\u00e0i li\u1ec7u \u0111\u00e3 c\u00f3 tr\u00ean website.<\/p>\n

        \n
      • B\u01b0\u1edbc 1:<\/strong>\u00a0Ch\u1ecdn tab\u00a0Li\u00ean k\u1ebft<\/strong>, h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb \u00f4 nh\u1eadp URL<\/li>\n
      • B\u01b0\u1edbc 2:<\/strong>\u00a0D\u00e1n \u0111\u01b0\u1eddng link t\u00e0i li\u1ec7u, nh\u1ea5n\u00a0+ Th\u00eam<\/strong>\u00a0n\u1ebfu c\u1ea7n nh\u1eadp nhi\u1ec1u li\u00ean k\u1ebft<\/li>\n
      • B\u01b0\u1edbc 3:<\/strong>\u00a0Nh\u1ea5n\u00a0X\u00e1c nh\u1eadn<\/strong>, h\u1ec7 th\u1ed1ng thu th\u1eadp v\u00e0 l\u01b0u n\u1ed9i dung t\u1eeb li\u00ean k\u1ebft<\/li>\n<\/ul>\n

        <\/p>\n

        C\u00e1ch 3: Nh\u1eadp n\u1ed9i dung tr\u1ef1c ti\u1ebfp<\/strong><\/h5>\n

        \u00c1p d\u1ee5ng khi c\u1ea7n th\u00eam nhanh n\u1ed9i dung ng\u1eafn.<\/p>\n

          \n
        • B\u01b0\u1edbc 1:<\/strong>\u00a0Ch\u1ecdn tab\u00a0Nh\u1eadp n\u1ed9i dung<\/strong>, h\u1ec7 th\u1ed1ng hi\u1ec3n th\u1ecb form nh\u1eadp li\u1ec7u<\/li>\n
        • B\u01b0\u1edbc 2:<\/strong>\u00a0Nh\u1eadp\u00a0Ti\u00eau \u0111\u1ec1<\/strong>\u00a0v\u00e0\u00a0N\u1ed9i dung chi ti\u1ebft<\/strong><\/li>\n
        • B\u01b0\u1edbc 3:<\/strong>\u00a0Nh\u1ea5n\u00a0X\u00e1c nh\u1eadn<\/strong>, h\u1ec7 th\u1ed1ng ghi nh\u1eadn n\u1ed9i dung \u0111\u1ec3 AI tra c\u1ee9u<\/li>\n<\/ul>\n

          <\/p>\n

          2.3. Ho\u00e0n t\u1ea5t b\u1ed5 sung tri th\u1ee9c<\/strong><\/h4>\n
            \n
          • L\u1ea7n l\u01b0\u1ee3t th\u1ef1c hi\u1ec7n th\u00eam d\u1eef li\u1ec7u cho\u00a0c\u00e1c nh\u00f3m tri th\u1ee9c c\u00f2n l\u1ea1i<\/strong>\u00a0\u0111\u1ebfn khi ho\u00e0n t\u1ea5t<\/li>\n
          • Nh\u1ea5n\u00a0Ti\u1ebfp t\u1ee5c<\/strong>, h\u1ec7 th\u1ed1ng chuy\u1ec3n sang b\u01b0\u1edbc\u00a0Ki\u1ec3m th\u1eed nh\u00e2n vi\u00ean AI<\/strong><\/li>\n<\/ul>\n

            3. L\u01b0u \u00fd<\/strong><\/h3>\n
              \n
            • N\u00ean \u01b0u ti\u00ean b\u1ed5 sung \u0111\u1ea7y \u0111\u1ee7\u00a0Ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3<\/strong>\u00a0\u0111\u1ec3 AI x\u1eed l\u00fd \u0111\u00fang c\u00e1c y\u00eau c\u1ea7u sau b\u00e1n<\/li>\n
            • H\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng<\/strong>\u00a0v\u00e0\u00a0X\u1eed l\u00fd s\u1ef1 c\u1ed1\/l\u1ed7i<\/strong>\u00a0gi\u00fap gi\u1ea3m t\u1ea3i cho nh\u00e2n vi\u00ean CSKH khi kh\u00e1ch g\u1eb7p v\u1ea5n \u0111\u1ec1 k\u1ef9 thu\u1eadt<\/li>\n
            • Anh\/ch\u1ecb c\u00f3 th\u1ec3\u00a0c\u1eadp nh\u1eadt ho\u1eb7c b\u1ed5 sung tri th\u1ee9c<\/strong>\u00a0ngay c\u1ea3 sau khi AI \u0111\u00e3 ph\u00e1t h\u00e0nh<\/li>\n
            • M\u1ed7i t\u00e0i li\u1ec7u \u0111\u00e3 th\u00eam \u0111\u1ec1u c\u00f3 th\u1ec3\u00a0xem l\u1ea1i ho\u1eb7c x\u00f3a<\/strong> \u0111\u1ec3 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u<\/li>\n<\/ul>\n

              <\/p>\n

              \n

              \n","protected":false},"excerpt":{"rendered":"

              1. T\u1ed5ng quan B\u00e0i vi\u1ebft n\u00e0y h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb\u00a0b\u1ed5 sung d\u1eef li\u1ec7u v\u1ec1 doanh nghi\u1ec7p v\u00e0 ch\u00ednh s\u00e1ch h\u1ed7 tr\u1ee3 sau b\u00e1n \u0111\u1ec3 nh\u00e2n vi\u00ean AI c\u00f3 \u0111\u1ee7 th\u00f4ng tin gi\u1ea3i \u0111\u00e1p c\u00e1c c\u00e2u h\u1ecfi ph\u1ed5 bi\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng sau mua. N\u1ed9i dung g\u1ed3m:\u00a0c\u00e1c nh\u00f3m tri th\u1ee9c c\u1ea7n b\u1ed5…<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[87],"ht-kb-tag":[],"class_list":["post-1957","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-nghiep-vu-chi-tiet-nhan-vien-ai-phuc-vu-khach-hang"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/1957","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=1957"}],"version-history":[{"count":3,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/1957\/revisions"}],"predecessor-version":[{"id":4161,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/1957\/revisions\/4161"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=1957"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=1957"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=1957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}