{"id":1599,"date":"2026-04-09T10:50:37","date_gmt":"2026-04-09T10:50:37","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&p=1599"},"modified":"2026-09-30T08:49:22","modified_gmt":"2026-09-30T08:49:22","slug":"thiet-lap-chinh-sach-doi-tra-va-thong-tin-bo-sung-khi-tao-nhan-vien-ai-tu-van-ban-hang","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/thiet-lap-chinh-sach-doi-tra-va-thong-tin-bo-sung-khi-tao-nhan-vien-ai-tu-van-ban-hang\/","title":{"rendered":"Thi\u1ebft l\u1eadp th\u00f4ng tin b\u1ed5 sung cho nh\u00e2n vi\u00ean AI (b\u00e1n bu\u00f4n, b\u00e1n l\u1ebb) sau ph\u00e1t h\u00e0nh"},"content":{"rendered":"

1. T\u1ed5ng quan<\/strong><\/h3>\n

B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb b\u1ed5 sung th\u00f4ng tin cho Nh\u00e2n vi\u00ean AI<\/strong> sau khi t\u1ea1o ho\u1eb7c ph\u00e1t h\u00e0nh. D\u1eef li\u1ec7u b\u1ed5 sung gi\u00fap Nh\u00e2n vi\u00ean AI c\u00f3 th\u00eam c\u01a1 s\u1edf \u0111\u1ec3 tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng ch\u00ednh x\u00e1c v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi n\u1ed9i dung th\u1ef1c t\u1ebf c\u1ee7a \u0111\u01a1n v\u1ecb.<\/p>\n

Anh\/ch\u1ecb c\u00f3 th\u1ec3 b\u1ed5 sung th\u00f4ng tin b\u1eb1ng c\u00e1ch t\u1ea1o th\u01b0 m\u1ee5c, t\u1ea3i t\u1ec7p, nh\u1eadp n\u1ed9i dung ho\u1eb7c l\u1ea5y d\u1eef li\u1ec7u t\u1eeb c\u00e1c ngu\u1ed3n \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3.<\/p>\n

\u00c1p d\u1ee5ng cho\u00a0Ch\u1ee7 shop<\/strong>,\u00a0Qu\u1ea3n l\u00fd b\u00e1n h\u00e0ng<\/strong>,\u00a0Nh\u00e2n vi\u00ean v\u1eadn h\u00e0nh AI\/CSKH<\/strong>.<\/p>\n

2. H\u01b0\u1edbng d\u1eabn th\u1ef1c hi\u1ec7n<\/strong><\/h3>\n

2.1. Truy c\u1eadp Th\u00f4ng tin b\u1ed5 sung<\/h4>\n
    \n
  • B\u01b0\u1edbc 1:<\/strong> T\u1ea1i m\u00e0n h\u00ecnh thi\u1ebft l\u1eadp Nh\u00e2n vi\u00ean AI, ch\u1ecdn Th\u00f4ng tin b\u1ed5 sung<\/strong><\/li>\n
  • B\u01b0\u1edbc 2:<\/strong> Ch\u1ecdn c\u00e1ch b\u1ed5 sung th\u00f4ng tin ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u s\u1eed d\u1ee5ng.<\/li>\n<\/ul>\n

    \"\"<\/p>\n

    2.2. Th\u00eam th\u01b0 m\u1ee5c<\/h4>\n
      \n
    • Nh\u1ea5n Th\u00eam th\u01b0 m\u1ee5c<\/strong>, nh\u1eadp t\u00ean th\u01b0 m\u1ee5c v\u00e0 l\u01b0u l\u1ea1i, h\u1ec7 th\u1ed1ng t\u1ea1o th\u01b0 m\u1ee5c \u0111\u1ec3 anh\/ch\u1ecb s\u1eafp x\u1ebfp c\u00e1c t\u00e0i li\u1ec7u b\u1ed5 sung.<\/li>\n<\/ul>\n

      2.3. Th\u00eam t\u1ec7p<\/h4>\n
        \n
      • Nh\u1ea5n Th\u00eam t\u1ec7p<\/strong>, ch\u1ecdn t\u1ec7p c\u1ea7n t\u1ea3i l\u00ean v\u00e0 x\u00e1c nh\u1eadn, h\u1ec7 th\u1ed1ng th\u00eam t\u00e0i li\u1ec7u v\u00e0o danh s\u00e1ch th\u00f4ng tin b\u1ed5 sung.<\/li>\n<\/ul>\n

        2.4. Th\u00eam t\u1eeb li\u00ean k\u1ebft<\/h4>\n
          \n
        • Nh\u1ea5n Th\u00eam t\u1eeb li\u00ean k\u1ebft<\/strong>, nh\u1eadp \u0111\u01b0\u1eddng d\u1eabn c\u1ea7n s\u1eed d\u1ee5ng v\u00e0 x\u00e1c nh\u1eadn, h\u1ec7 th\u1ed1ng ghi nh\u1eadn n\u1ed9i dung t\u1eeb li\u00ean k\u1ebft l\u00e0m d\u1eef li\u1ec7u b\u1ed5 sung cho Nh\u00e2n vi\u00ean AI.<\/li>\n<\/ul>\n

          2.5. Nh\u1eadp n\u1ed9i dung<\/h4>\n
            \n
          • Nh\u1ea5n Nh\u1eadp n\u1ed9i dung<\/strong>, nh\u1eadp th\u00f4ng tin c\u1ea7n cung c\u1ea5p cho Nh\u00e2n vi\u00ean AI v\u00e0 l\u01b0u l\u1ea1i, h\u1ec7 th\u1ed1ng b\u1ed5 sung n\u1ed9i dung v\u00e0o kho d\u1eef li\u1ec7u.<\/li>\n<\/ul>\n

            2.6. Th\u00eam c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/h4>\n
              \n
            • Nh\u1ea5n Th\u00eam c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p<\/strong>, nh\u1eadp c\u00e2u h\u1ecfi v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi t\u01b0\u01a1ng \u1ee9ng, sau \u0111\u00f3 l\u01b0u l\u1ea1i \u0111\u1ec3 Nh\u00e2n vi\u00ean AI s\u1eed d\u1ee5ng khi t\u01b0 v\u1ea5n.<\/li>\n<\/ul>\n

              2.7. Th\u00eam d\u1eef li\u1ec7u t\u1eeb ngu\u1ed3n kh\u00e1c<\/h4>\n

              Anh\/ch\u1ecb c\u00f3 th\u1ec3 ch\u1ecdn m\u1ed9t trong c\u00e1c ngu\u1ed3n sau \u0111\u1ec3 b\u1ed5 sung d\u1eef li\u1ec7u:<\/p>\n

                \n
              • Th\u00eam t\u1eeb YouTube:<\/strong> L\u1ea5y n\u1ed9i dung t\u1eeb video YouTube \u0111\u01b0\u1ee3c cung c\u1ea5p.<\/li>\n
              • Th\u00eam t\u1eeb Google Drive:<\/strong> S\u1eed d\u1ee5ng t\u00e0i li\u1ec7u \u0111\u01b0\u1ee3c l\u01b0u tr\u00ean Google Drive.<\/li>\n
              • Th\u00eam t\u1eeb AMIS Ghi ch\u00e9p:<\/strong> L\u1ea5y th\u00f4ng tin t\u1eeb n\u1ed9i dung \u0111\u00e3 l\u01b0u tr\u00ean AMIS Ghi ch\u00e9p.<\/li>\n<\/ul>\n

                3. L\u01b0u \u00fd<\/h3>\n
                  \n
                • Ch\u1ec9 b\u1ed5 sung th\u00f4ng tin \u0111\u00e3 \u0111\u01b0\u1ee3c ki\u1ec3m tra v\u00e0 x\u00e1c nh\u1eadn l\u00e0 ch\u00ednh x\u00e1c.<\/li>\n
                • N\u00ean s\u1eafp x\u1ebfp t\u00e0i li\u1ec7u theo th\u01b0 m\u1ee5c \u0111\u1ec3 d\u1ec5 t\u00ecm ki\u1ebfm v\u00e0 qu\u1ea3n l\u00fd.<\/li>\n
                • Khi n\u1ed9i dung thay \u0111\u1ed5i, anh\/ch\u1ecb c\u1ea7n c\u1eadp nh\u1eadt ho\u1eb7c thay th\u1ebf d\u1eef li\u1ec7u b\u1ed5 sung \u0111\u1ec3 Nh\u00e2n vi\u00ean AI t\u01b0 v\u1ea5n \u0111\u00fang th\u00f4ng tin m\u1edbi.<\/li>\n
                • C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p n\u00ean c\u00f3 n\u1ed9i dung r\u00f5 r\u00e0ng, k\u00e8m c\u00e2u tr\u1ea3 l\u1eddi c\u1ee5 th\u1ec3 v\u00e0 th\u1ed1ng nh\u1ea5t v\u1edbi ch\u00ednh s\u00e1ch c\u1ee7a \u0111\u01a1n v\u1ecb.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                  1. T\u1ed5ng quan B\u00e0i vi\u1ebft h\u01b0\u1edbng d\u1eabn anh\/ch\u1ecb b\u1ed5 sung th\u00f4ng tin cho Nh\u00e2n vi\u00ean AI sau khi t\u1ea1o ho\u1eb7c ph\u00e1t h\u00e0nh. D\u1eef li\u1ec7u b\u1ed5 sung gi\u00fap Nh\u00e2n vi\u00ean AI c\u00f3 th\u00eam c\u01a1 s\u1edf \u0111\u1ec3 tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng ch\u00ednh x\u00e1c v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi n\u1ed9i dung th\u1ef1c t\u1ebf c\u1ee7a…<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[111],"ht-kb-tag":[],"class_list":["post-1599","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-cham-soc-nang-cap-agent-sau-phat-hanh"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/1599","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=1599"}],"version-history":[{"count":3,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/1599\/revisions"}],"predecessor-version":[{"id":6455,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/1599\/revisions\/6455"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=1599"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=1599"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=1599"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}