{"id":1085,"date":"2026-04-07T03:43:25","date_gmt":"2026-04-07T03:43:25","guid":{"rendered":"\/agentwork\/?post_type=ht_kb&#038;p=1085"},"modified":"2026-06-09T07:23:05","modified_gmt":"2026-06-09T07:23:05","slug":"quan-ly-hoi-thoai-giua-nhan-vien-ai-voi-khach-hang","status":"publish","type":"ht_kb","link":"\/agentwork\/knowledge-base\/quan-ly-hoi-thoai-giua-nhan-vien-ai-voi-khach-hang\/","title":{"rendered":"Qu\u1ea3n l\u00fd h\u1ed9i tho\u1ea1i gi\u1eefa nh\u00e2n vi\u00ean AI v\u1edbi kh\u00e1ch h\u00e0ng"},"content":{"rendered":"<p><a href=\"https:\/\/helpamis.misa.vn\/agentwork\/knowledge-base\/doanh-nghiep-ho-kinh-doanh-quan-ly-hoi-thoai-giua-nhan-vien-ai-voi-khach-hang\/\" target=\"_blank\" rel=\"noopener\">Doanh nghi\u1ec7p, H\u1ed9 kinh doanh qu\u1ea3n l\u00fd h\u1ed9i tho\u1ea1i gi\u1eefa nh\u00e2n vi\u00ean AI v\u1edbi kh\u00e1ch h\u00e0ng<\/a><\/p>\n<p>\u0110\u01a1n v\u1ecb h\u00e0nh ch\u00ednh s\u1ef1 nghi\u1ec7p qu\u1ea3n l\u00fd h\u1ed9i tho\u1ea1i gi\u1eefa nh\u00e2n vi\u00ean AI v\u1edbi kh\u00e1ch h\u00e0ng, ng\u01b0\u1eddi d\u00e2n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Doanh nghi\u1ec7p, H\u1ed9 kinh doanh qu\u1ea3n l\u00fd h\u1ed9i tho\u1ea1i gi\u1eefa nh\u00e2n vi\u00ean AI v\u1edbi kh\u00e1ch h\u00e0ng \u0110\u01a1n v\u1ecb h\u00e0nh ch\u00ednh s\u1ef1 nghi\u1ec7p qu\u1ea3n l\u00fd h\u1ed9i tho\u1ea1i gi\u1eefa nh\u00e2n vi\u00ean AI v\u1edbi kh\u00e1ch h\u00e0ng, ng\u01b0\u1eddi d\u00e2n<\/p>\n","protected":false},"author":17,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"ht-kb-category":[73],"ht-kb-tag":[],"class_list":["post-1085","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-quan-ly-nhan-vien-ai-phuc-vu-khach-hang"],"acf":[],"_links":{"self":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/1085","targetHints":{"allow":["GET"]}}],"collection":[{"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"\/agentwork\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/comments?post=1085"}],"version-history":[{"count":3,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/1085\/revisions"}],"predecessor-version":[{"id":3017,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb\/1085\/revisions\/3017"}],"wp:attachment":[{"href":"\/agentwork\/wp-json\/wp\/v2\/media?parent=1085"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-category?post=1085"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"\/agentwork\/wp-json\/wp\/v2\/ht-kb-tag?post=1085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}